Staff Technical Analyst at a tech vendor with 5,001-10,000 employees
MSP
Top 20
Dec 12, 2025
Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part. A specific example of how I use Zuora for subscription management or billing automation in my day-to-day work involves complex billing scenarios such as subscription start date changes, subscription term dates, customers on subscription, charges, annual renewals, prorated support charges, charges transfer between customer accounts, reversing of the invoicing and rebuilding, then integration issues with external systems with Zuora. Zuora acts as our main billing engine and is integrated with our internal financial systems and downstream revenue tools. We use Zuora for our billing requirements, revenue requirements, and whatever comes for order to cash. For this full cycle, whatever things are involved in order to revenue, we use Zuora for order booking and subscription management for our products.
My main use case for Zuora is as an administrator, where I provide user access and remove access from users who have left the company. A quick specific example of a task I have done recently in Zuora involves going to Zuora, accessing the repository, providing access to the user, and adding their email ID. There is a new Zuora update, which is the latest one, and that is the only change in Zuora login now.
I have been using Zuora since the time I joined Motive, which is May 2021. Initially, I was using Zuora for looking at customer accounts, for account merges, and similar tasks, but since 2023, I have transitioned to the Zuora admin role. Since that time, I am using Zuora for managing users within the system. Along with that, I use Zuora for initiating refreshes for the sandboxes. I also use Zuora for SOX audit review documentation creation as I am the Zuora admin. A specific task I do in Zuora as an admin that stands out in my daily workflow is creating user accounts. For example, when a new user is onboarded in our company and they have to use Zuora for their daily job responsibilities, I create their profiles in Zuora One ID and send them an invitation. I am still using Zuora for account merges and looking at customer accounts and their information; however, my main use case remains user management in Zuora, creating reports for SOX audit reviews and other documentation, along with reviewing the audit trails.
I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For Philips, I am still working on the project, deploying from one system to another, using developer tools, deployment manager, workflows, creating subscriptions from Zoho CPQ, and integrating with SAP.
We use Zuora for its subscription-based model and billing system. Regardless of the business type, if a company wants to run on a subscription-based model, we support them using this tool.
We use Zuora primarily for finance-related tasks. Once a customer onboards and starts using our products, such as Twilio, SendGrid, or other offerings within Twilio, their details are entered into Zuora and Salesforce. This includes customer information, account status, and usage data. We track details like when they started using our products, company information, and the number of users. After this initial phase, account managers engage with the customer to discuss potential upgrades or expansions. If they decide to proceed, we negotiate agreements and handle billing details in Zuora, including premiums, discounts, and agent counts. This comprehensive process ensures that all billing aspects are managed end-to-end within Zuora, facilitating collections as well. For instance, automated emails are triggered through Azure when invoices are due, and once payments are made, Zuora is updated accordingly. This integrated approach streamlines our billing processes and supports effective financial management.
Companies mostly use Zuora to manage their products using a subscription-based business model. They use it to maintain a customer database, saving all customer information on Zuora’s platform. Importantly, the solution handles recurring invoicing, usually monthly, based on the company's product catalog. In some cases, such as telecommunications, pricing is based on user usage. It offers tools to meet the needs of these customers programmatically.
Zuora offers a comprehensive solution for subscription management, focusing on automated billing, customer and revenue analytics, and enhanced operational efficiency. Its features support flexible pricing, streamlined billing cycles, and detailed insights into customer behavior, making it ideal for businesses adapting to subscription-based models. Users experience significant productivity gains and operational improvements.
Zuora Billing and Zuora Revenue serve as our main use case for subscription management, invoicing, and billing of the automation, proration calculations, and all the revenue recognition part. A specific example of how I use Zuora for subscription management or billing automation in my day-to-day work involves complex billing scenarios such as subscription start date changes, subscription term dates, customers on subscription, charges, annual renewals, prorated support charges, charges transfer between customer accounts, reversing of the invoicing and rebuilding, then integration issues with external systems with Zuora. Zuora acts as our main billing engine and is integrated with our internal financial systems and downstream revenue tools. We use Zuora for our billing requirements, revenue requirements, and whatever comes for order to cash. For this full cycle, whatever things are involved in order to revenue, we use Zuora for order booking and subscription management for our products.
My main use case for Zuora is as an administrator, where I provide user access and remove access from users who have left the company. A quick specific example of a task I have done recently in Zuora involves going to Zuora, accessing the repository, providing access to the user, and adding their email ID. There is a new Zuora update, which is the latest one, and that is the only change in Zuora login now.
I have been using Zuora since the time I joined Motive, which is May 2021. Initially, I was using Zuora for looking at customer accounts, for account merges, and similar tasks, but since 2023, I have transitioned to the Zuora admin role. Since that time, I am using Zuora for managing users within the system. Along with that, I use Zuora for initiating refreshes for the sandboxes. I also use Zuora for SOX audit review documentation creation as I am the Zuora admin. A specific task I do in Zuora as an admin that stands out in my daily workflow is creating user accounts. For example, when a new user is onboarded in our company and they have to use Zuora for their daily job responsibilities, I create their profiles in Zuora One ID and send them an invitation. I am still using Zuora for account merges and looking at customer accounts and their information; however, my main use case remains user management in Zuora, creating reports for SOX audit reviews and other documentation, along with reviewing the audit trails.
I use the solution in my company since it helps the subscription business. The tool helps businesses manage their product catalogs and content contacts. It also helps with accounts like how much revenue has been generated to keep track of all that. It also helps integrate with other applications and CRMs, like Salesforce. We can also complete reports and all of that with the tool.
I worked with Zoho for different use cases according to the requirements for the businesses. I have worked on two projects: one for HMD and another for Philips. For HMD, I worked on creating workflows, creating products, creating customer accounts, and integrating them with other systems. For Philips, I am still working on the project, deploying from one system to another, using developer tools, deployment manager, workflows, creating subscriptions from Zoho CPQ, and integrating with SAP.
We use Zuora for its subscription-based model and billing system. Regardless of the business type, if a company wants to run on a subscription-based model, we support them using this tool.
We use Zuora primarily for finance-related tasks. Once a customer onboards and starts using our products, such as Twilio, SendGrid, or other offerings within Twilio, their details are entered into Zuora and Salesforce. This includes customer information, account status, and usage data. We track details like when they started using our products, company information, and the number of users. After this initial phase, account managers engage with the customer to discuss potential upgrades or expansions. If they decide to proceed, we negotiate agreements and handle billing details in Zuora, including premiums, discounts, and agent counts. This comprehensive process ensures that all billing aspects are managed end-to-end within Zuora, facilitating collections as well. For instance, automated emails are triggered through Azure when invoices are due, and once payments are made, Zuora is updated accordingly. This integrated approach streamlines our billing processes and supports effective financial management.
Companies mostly use Zuora to manage their products using a subscription-based business model. They use it to maintain a customer database, saving all customer information on Zuora’s platform. Importantly, the solution handles recurring invoicing, usually monthly, based on the company's product catalog. In some cases, such as telecommunications, pricing is based on user usage. It offers tools to meet the needs of these customers programmatically.