2020-03-03T08:47:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Saviynt?

Please share with the community what you think needs improvement with Saviynt.

What are its weaknesses? What would you like to see changed in a future version?

11
PeerSpot user
11 Answers
SushantAggarwal - PeerSpot reviewer
Architect(IAM) at Nixu
Real User
Top 5Leaderboard
2022-09-02T14:48:31Z
Sep 2, 2022

It would be good if there were particular functionalities on some connectors. The stability of the connection also needs to be improved. There should be more capability on the rest API in the next release.

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PR
Consultant at Simeio Solutions
Consultant
2022-05-18T16:02:00Z
May 18, 2022

Because the application is hosted on AWS cloud, there is some dependency and that affects our bottom line. A couple of times we've had to stop everything for two or three days. That issue should be solved because when you are live and working on production, having downtime means losing business. Things can also just slow down while we're using the application and although it's not downtime, it can kill a lot of production hours.

MB
Identuty IT Consultant
Consultant
Top 20
2022-05-16T14:31:00Z
May 16, 2022

An area for improvement in Saviynt is that there's a limitation on the number of logs you can get from the past twenty-four hours. For example, if the data is huge, the tool can only give you a maximum of one hundred logs. You can't get any further than that. In the next version of Saviynt, however, you can get more logs and you'll see them inside the log rotation. For example, when you're trying to search inside the log, you can select a date range, and then you can search for a particular log. We haven't used that new log rotation feature yet, but it's included in the next release of Saviynt. Another area for improvement in the tool is that it doesn't have a server monitoring feature, so if your server has a high load, it should give you a warning. You're supposed to get an alert similar to what's being done in WebLogic. In WebLogic, we had a separate facility, but in Saviynt, that feature's missing. Sometimes, we do face some issues with the certification, as it's a long certification. For example, if you're launching all the certifications at once, that particular job will have an issue, but it won't affect user access. In terms of jobs, Saviynt doesn't have the facility to run many jobs on a particular server. If they had that facility, that will be super awesome. One feature we'd like to see in Saviynt in its next release is the log rotation. With a third-party tool such as Splunk, you can get these logs and data from one year, so if Saviynt can add that same feature, that will be awesome. Having the capability to access logs that are a week or a month old would be great. Currently, the tool offers limited logs, so it's a bit difficult for us to debug. For example, even though we are having the same issue, that issue might not replicate now. We need more logs and data for debugging purposes. Another feature we'd like added to the tool is the job feature that would allow us to utilize the job services even if we have more users because currently, it will stop other jobs which had already been scheduled if we reach the limit. Saviynt needs to have the facility to run the job from the server, from the backend. It would be very good to have that in the next release. Improving the certification process is also another feature we'd like to see in the tool.

NJ
Implementation Engineer at Zensar
Consultant
Top 5Leaderboard
2022-05-13T11:29:24Z
May 13, 2022

It should support more customizations. In SailPoint, we can do many customizations, but we are not able to do that in Saviynt. For workflows and other things, we can only use what is already in place. Saviynt has a lot of scope for improvement on the customization part.

MS
manager at a retailer with 10,001+ employees
Real User
Top 5Leaderboard
2022-04-25T12:12:55Z
Apr 25, 2022

The customer support and implementation services need to be improved.

Irappa Hosamani - PeerSpot reviewer
Manager at Deloitte
Real User
Top 10
2022-01-17T06:08:22Z
Jan 17, 2022

The custom application integration is a little complex, and this tool doesn't provide so many plugins or additional applications.

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MV
Product Owner Identity & Access Management at a tech services company with 5,001-10,000 employees
Real User
2021-08-25T23:37:33Z
Aug 25, 2021

It would be nice if managing exceptions was easier. The configuration process at the beginning can be difficult, depending on the complexity of the company.

PC
Identity and Access Management Specialist at a non-tech company with 10,001+ employees
Real User
2020-09-16T08:18:36Z
Sep 16, 2020

As one of the leading IGA (Identity Governance & Administration) products and because of how I see this is the tool, I have to wonder how a client can fully maximize the capabilities of Saviynt. Surely the client needs to understand the tool to some extent. I think it is important that Saviynt services agents help to empower their clients to use their tools in a better way that is not being promoted at this time. One thing — and it could be just a problem in the APEC area — it that there is a lack of resources for independent learning. I have to spend quite a bit of time in the Freshdesk area to study in order to understand a feature, what other people are saying about it, et cetera. I find that I can not really get to understand the features that I am exploring quickly enough and in enough depth. The company I am working for is doing a project with Saviynt. My role is project/BAU (Business as Usual). Once everything is deployed in a proper way, I will be the person running it as a BAU resource. For an example of the learning that is absent, one thing I wonder about is the campaign module. Part of a campaign is to determine a risk score. The risk score is to be determined by the role as far as the entitlement for that role. I was hoping to have some kind of Saviynt-as-a-Service provide best practice governance where they could advise the client on how the risk score can be implemented in the tool. It is not obvious, and they do not provide that guidance. A tool like this can work for the client only if they have that standard governance in place. If not, they will not be able to leverage the experts in the field while working with so many clients. Saviynt has to work for their clients and so does the competition, like SailPoint. These users have different tools to do similar things and they will have a lot of exposure to different use cases. But still, there will be some common ground that should be addressed as standards. Some of those governance questions become very important in order to stay within an expected standard. If Saviynt can provide a framework for working with these standards with their tool, I think that would be quite helpful. Because different people are working together with clients in a company and using different tools, when we are in that situation, people using different tools have to speak the same language. Assuring that product users follow some best practice recommendations can help with that. In turn, we can uplift our standards and policies and strategies to align better with other people doing IGA. It is not really the tool itself, but the way it is introduced to the user or used by the user that is my issue with the product.

DS
Principal Consultant at a tech services company with 51-200 employees
Consultant
2020-07-26T08:19:00Z
Jul 26, 2020

In terms of improvement, it's really just a matter of them getting more mature. It's a relatively new solution and they probably need to streamline a few of the processes as they mature. But there are not too many problems.

Amimesh Anand - PeerSpot reviewer
Senior Associate at Cognizant
Real User
Top 20Leaderboard
2020-04-01T07:25:54Z
Apr 1, 2020

The biggest drawback is that for every change you want to make, you have to go back to them and ask for it. There haven’t got a tool to make modifications. Ideally, we would like to be able to make changes from our side. Saviynt is a very new tool, which makes it difficult to find good people with knowledge about implementing and using it. I think that in four to five years, there will be lots of people with experience in the area. In the future, I would like to see extra certificates included.

SS
Chief Technology Officer at a tech services company with 201-500 employees
Real User
2020-03-03T08:47:00Z
Mar 3, 2020

I think their interface is one clear area of needed improvement. Also, Saviynt cannot customize based on customer needs. The interface could also be more intuitive to the user.

Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Apr 1, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
Amimesh Anand - PeerSpot reviewer
Senior Associate at Cognizant
Apr 1, 2020
If you need to make any changes then there are additional fees. For example, if there is a user named Jonathan in the system and you want to change it then you have to pay for the change. It has to be done on their side.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 2, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
Amimesh Anand - PeerSpot reviewer
Senior Associate at Cognizant
Apr 1, 2020
If you need to make any changes then there are additional fees. For example, if there is a user named Jonathan in the system and you want to change it then you have to pay for the change. It has to be done on their side.
MV
Product Owner Identity & Access Management at a tech services company with 5,001-10,000 employees
Aug 25, 2021
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