2019-09-19T08:40:00Z

What needs improvement with NICE Robotic Automation?

Miriam Tover - PeerSpot reviewer
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5 Answers

EB
User
Top 20
2023-02-28T11:47:00Z
Feb 28, 2023

There is nothing so relevant to complain about except a few more options in the debug monitor (which is already very powerful and useful right now). There are a few areas for improvement in the installation phase, however. Unlike others, the procedure in some points requires uncommon IT skills, and it is also true that in order to install the platform, it is mandatory to obtain certification as an installer. We are not talking about a simple application but a platform with a certain level of complexity inside.

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Sigal Svilim - PeerSpot reviewer
Real User
Top 5
2022-05-19T10:50:40Z
May 19, 2022

The solution is not as intuitive as it could be and the integration took a lot of time. I still need an integrator to help develop the processes rather than doing it myself.

GS
Real User
2021-05-01T09:39:07Z
May 1, 2021

Its connectivity with other applications should be improved. In the version that I was using, it would just stop interacting with the other application. Its graphical interface should also be improved. It should have a user-friendly interface. Sometimes, people find it very difficult to understand. One of the obstacles that I faced while programming was that if I needed any kind of help, there wasn't much content on the internet. It can be very difficult to find a solution for a particular issue.

MG
Real User
2021-04-30T18:11:45Z
Apr 30, 2021

We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.

ML
Real User
2019-09-19T08:40:00Z
Sep 19, 2019

The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play.

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