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2020-07-16T06:21:04Z

What needs improvement with NetSuite ERP?


Please share with the community what you think needs improvement with NetSuite ERP.

What are its weaknesses? What would you like to see changed in a future version?

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99 Answers

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Top 5Real User

I really like NetSuite, but my two (2) pet peeves are 1) the way it handles Standard Cost valuation methods and the hoops it makes you jump through if you have multiple warehouses as a result, planned standard in NetSuite speak; 2) It does not recognize COGS when you recognize revenue at invoice processing.  It recognizes COGS at fulfillment as one transaction and then revenue at invoice processing as another, then you have to marry those two transactions or trick the system in other ways.  That might be OK for some industries or companies, but not in most.  There are ways around it, but it takes some doing and requires consultants that are keenly aware of it.

2021-07-07T02:56:00Z
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Real User

The solution is not user-friendly and it is complex to use.

2021-11-11T17:57:39Z
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Top 10LeaderboardReal User

The solution is not good in a production company.

2021-11-09T21:01:43Z
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Top 5LeaderboardReal User

Most of the features that my customers deal with I get access to. I can't recall coming across any missing features. We haven't come across areas that are hard to understand or configure. It's all pretty straightforward. If you do go through an implementor, you need to be careful that they are actual implementors and not just resellers.

2021-09-09T19:59:11Z
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Top 10LeaderboardReal User

There is a lot of room for improvement. Multiple manufacturing features need to be updated on NetSuite. More functionalities need to be added. I think there are a lot of functionalities coming out for warehouse management systems and manufacturing automation via advanced manufacturing functionalities. I think they need to improve a little more on those aspects and make it easier on the scheduling aspect. In the next release, I would like to see more planning functionalities for manufacturing. I think there are already a few planning functionalities coming out, but more is expected from NetSuite.

2021-05-25T17:22:40Z
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Top 5LeaderboardReal User

Evan Goldberg, the gentleman that created NetSuite, had worked at Oracle. Larry Ellison, the CEO of Oracle had provided seed money to start out and Larry actually owned a large part of the stock. NetSuite pioneered this whole system and two years ago, Oracle said we want to acquire you guys. Oracle was a little bit late to cloud computing and NetSuite offered them the ability to have a large cloud presence. Oracle realized that NetSuite has been a huge success in The United States — it's been wonderful. But Oracle is a worldwide company. So they decided to take their development teams and development budgets and pushed into new countries and created new country versions and multicurrency versions. They also decided to move into new industries. So they started doing lots of development for NetSuite. In the two years since Oracle re-acquired NetSuite, they took on Hyperion, which is one of the leading FP&A Solutions in the world. They created a NetSuite version of it. So, what needs to be improved? There's a lot of development in a lot of areas and a lot of markets that haven't been served. One of the things that I did, was I had all of my clients going into NetSuite and they were loving it. Still, I also had a lot of pharmaceutical clients, pharmaceutical manufacturers that could not use cloud-based software because it was hard to validate. Not to mention, NetSuite puts out a new version every six months. What we thought were the validation protocols, would not allow us to do that. For years and years, Pharma has been version-locked into the old system because they don't want to revalidate. Well, we found a way around that and we started moving into the pharmaceutical industry, aerospace, and defense. The security issues related to national security have stated that we can't use cloud software unless it's encrypted. But now the Department of Defense has started saying, "Hey, NetSuite is. We're not seeing security breaches into the data or anything like that". There's a lot of areas like that, that NetSuite has to mature and grow into. What needs to be improved is the development in the other areas and other businesses that can use NetSuite, but it's rapidly coming about. Five years ago, certain companies, like Pharma specifically, would come and tell us they would like to use NetSuite. We'd have to tell them that we don't do that. Please search elsewhere. They would say, "But our CFO used to work in a company that has NetSuite. He thinks he can do it. He wants to do it". By pushing the market like that, NetSuite got into a lot of areas that they wouldn't have broken into previously, but people had used NetSuite before and they loved it. A lot of it's been driven by the market itself and the development is catching up.

2021-03-03T20:57:32Z
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Top 10LeaderboardReseller

It would be great if they offered localization for Central America. It'll help us create local taxes, local fiscal requirements, and local reporting issues easily.

2021-01-05T23:23:37Z
author avatar
Top 5LeaderboardReal User

The cloud version lacked the flexibility for some customization. That would've been nice, however, it also then forced us to get out of some bad practices. It really helps you, actually, as it's not as necessarily flexible in terms of customizations, at least the version we worked with. They were working towards improving it. Some of the features around the payroll and payroll taxes and management of that are lacking. We had to outsource some of that because we found that the functionality isn't there. This has been one of the bugaboos in that product. If the company grows into a lot more markets in terms of the business states and regions, they would need to look at maybe an alternate product for the sales tax and use tax compliance, as that area has gotten more complex in the last few years with the change in laws. NetSuite is well-suited for that.

2020-11-20T21:34:15Z
author avatar
Top 5LeaderboardReal User

There's always room for improvement in every system. It's going to have some functional verticals that just aren't as competitive in the app, due to the fact that there are older systems that have been built for 20 years that are deep. For example, in manufacturing, there's something called process manufacturing, versus discrete manufacturing. There's a couple of systems that'll beat NetSuite on process manufacturing. In terms of the main improvement to NetSuite is the talent itself. It's grown so fast and there are about 25,000 companies running on it, and it's a relatively newer system compared to other competitors. It's growing so fast that the talent base in the partner organization (there's about 200 of them), is pretty thin. There's a lot of bodies. There's a lot of kids there. I call them the kids because they're people in their twenties, maybe in their thirties. If you're under 40, you are still a kid to me. What it boils down to is that I've been doing assessments for 40 years. I have five grown sons between the age of 30 and 44. Not a single one of them, if they worked around the clock for the rest of their lives, could catch up with me on experience, because in today's market people get pigeonholed and specialized. They don't get a broad experience. People aren't building systems anymore, so you don't have that depth. What it boils down to is most of these people working in these ERP projects, in all the systems, are truly not systems people. They're actually people that just know how to push buttons and settings and workflows and reports, and spit things out. They know how to configure a system, however, they don't really know much about how it would actually do what it does, or how it's built. Therefore, the weakness in that is that when you get into business models that require some real custom configuration, they don't really know how to do that. In today's market, young people aren't learning how to really learn a business. What's happening is a lot of systems focused work without first understanding the business that they're actually serving. That's prevalent in the NetSuite world and these newer systems, due to the fact that they've basically been staffed with and around young people who really don't have a lot of business experience. They may know a lot about that application, that system, but then not really know very much about the business. Business experience is an issue in this market today.

2020-07-16T06:21:04Z
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