Consultant for Licensing and Sales at AutoCont CZ a. s.
Reseller
Top 10
Oct 2, 2025
The technical support from Microsoft could be better. Because there are many changes in Microsoft, and most support centers or representatives moved to India, I can share that my experience with support from people in India is not at the expected level. If I compare this support now with two or three years ago, it's definitely worse.
IT Security Analyst at a hospitality company with 11-50 employees
Real User
Top 20
Jul 28, 2025
They should improve dedicated solutions because they offer everything, but you always end up missing something. As mentioned, certain functionalities are missing, but I don't want to spend more time going into details.
The solution is meeting my requirements. I don't have any direct inputs here, except that stability of the application can be improved. Sometimes it gets hung or restarts multiple times in the background, which consumes battery life. If stability can be improved, it will generally help everyone. These solutions are usually a little expensive. If costs can come down, that will generally help the masses. A reduction of around 30-35% would make it more prompting for people to take that extra jump. Due to budget constraints, I have seen people not going for Microsoft Enterprise Mobility + Security because even if the commercials get discounted for the first year, subsequent years see significant price increases.
Director Infrastructure Services at Innolytix Pakistan Pvt Ltd
Real User
Top 10
Jan 9, 2024
Since Microsoft Enterprise Mobility + Security needs to deal with the competition from VMware and Ivanti, I visited PeerSpot's website to see how Microsoft can compete with its competitors. Microsoft Enterprise Mobility + Security lacks some remote-related features that VMware offers its users. In the future, Microsoft Enterprise Mobility + Security should offer some remote-related features that VMware offers to its users. Microsoft outsources the support services to some of its partners who need to understand that the modern-day users of the product don't live in the 2000s, where they want someone to ask if they have restarted the router or not. There are certain shortcomings in the licensing model of the product where improvements are required. There is no simple licensing model where my company can suggest our customers purchase a plan that includes every feature in the tool.
Microsoft Consultant | Modern Workplace at a computer software company with 11-50 employees
Consultant
May 29, 2023
Microsoft licensing has always been tricky. There have been several changes in the last quarter, such as the addition of a new SKU on top of the existing ones. The licensing can be messy at times. Apart from that, it's fine. One area where Microsoft lacks is network-level protection. Currently, it focuses on endpoint protection. However, with the shift to remote work, network-level protection has become less relevant since users take their devices home, and there is no physical boundary after COVID. So, investing in network equipment might not be as useful as protecting endpoints with features like EDR (Endpoint Detection and Response) and behavioral monitoring. That would probably be helpful.
Learn what your peers think about Microsoft Enterprise Mobility + Security. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
Senior Engineer at a tech vendor with 10,001+ employees
Real User
Jun 15, 2022
The auditing and reporting could be updated and upgraded. I would like to see light applications because they consume a lot of the device's memory at present.
My suggestion would be just for IT, for us, to continue pushing it out and making it more knowledgeable and easy to use for those that are not as savvy with technology. We don't want them to overthink just using the basic tools within Microsoft. The licensing is quite expensive.
Senior Infrastructure Engineer at a computer software company with 10,001+ employees
Real User
Feb 20, 2020
The MDM part of the engine could be better. There should be more desktop support. Overall, we're satisfied with the features that are available on the solution currently.
Microsoft Enterprise Mobility + Security (EMS) is the only comprehensive solution designed to help manage and protect users, devices, apps, and data in a mobile-first, cloud-first world.
The technical support from Microsoft could be better. Because there are many changes in Microsoft, and most support centers or representatives moved to India, I can share that my experience with support from people in India is not at the expected level. If I compare this support now with two or three years ago, it's definitely worse.
They should improve dedicated solutions because they offer everything, but you always end up missing something. As mentioned, certain functionalities are missing, but I don't want to spend more time going into details.
The solution is meeting my requirements. I don't have any direct inputs here, except that stability of the application can be improved. Sometimes it gets hung or restarts multiple times in the background, which consumes battery life. If stability can be improved, it will generally help everyone. These solutions are usually a little expensive. If costs can come down, that will generally help the masses. A reduction of around 30-35% would make it more prompting for people to take that extra jump. Due to budget constraints, I have seen people not going for Microsoft Enterprise Mobility + Security because even if the commercials get discounted for the first year, subsequent years see significant price increases.
Since Microsoft Enterprise Mobility + Security needs to deal with the competition from VMware and Ivanti, I visited PeerSpot's website to see how Microsoft can compete with its competitors. Microsoft Enterprise Mobility + Security lacks some remote-related features that VMware offers its users. In the future, Microsoft Enterprise Mobility + Security should offer some remote-related features that VMware offers to its users. Microsoft outsources the support services to some of its partners who need to understand that the modern-day users of the product don't live in the 2000s, where they want someone to ask if they have restarted the router or not. There are certain shortcomings in the licensing model of the product where improvements are required. There is no simple licensing model where my company can suggest our customers purchase a plan that includes every feature in the tool.
Microsoft Enterprise Mobility + Security is expensive.
Microsoft licensing has always been tricky. There have been several changes in the last quarter, such as the addition of a new SKU on top of the existing ones. The licensing can be messy at times. Apart from that, it's fine. One area where Microsoft lacks is network-level protection. Currently, it focuses on endpoint protection. However, with the shift to remote work, network-level protection has become less relevant since users take their devices home, and there is no physical boundary after COVID. So, investing in network equipment might not be as useful as protecting endpoints with features like EDR (Endpoint Detection and Response) and behavioral monitoring. That would probably be helpful.
The auditing and reporting could be updated and upgraded. I would like to see light applications because they consume a lot of the device's memory at present.
My suggestion would be just for IT, for us, to continue pushing it out and making it more knowledgeable and easy to use for those that are not as savvy with technology. We don't want them to overthink just using the basic tools within Microsoft. The licensing is quite expensive.
Technical support could be improved. Sometimes they use a third party that's not so knowledgeable in the product and that can slow down things a bit.
The MDM part of the engine could be better. There should be more desktop support. Overall, we're satisfied with the features that are available on the solution currently.