Please share with the community what you think needs improvement with Forcepoint Web Security.
What are its weaknesses? What would you like to see changed in a future version?
The issues we have are more around organizational issues between us and Forcepoint. We don't have problems with the solution although sometimes attacks or new ransomware gets through. Sometimes we need to work together with Forcepoint in order to change the setup and to block it. It would be great if Forcepoint was able to do this without our knowledge and, even better before those mails ever reach us. The improvement needs to come on both sides – not only from ForcePoint, but the idea is to work on few points: * The idea is to set up on the ForcePoint side TAM that could help us in the tuning the configuration. * At the same time we need to work on improving the expertise and increase the number of FTE that will work on the platform (internal or external) in order to be able to really have the benefit of TAM. * 3rd point is that some of the attacks come through and after we report it to ForcePoint they manage to improve the environment, while my experience with some other solutons is that the provider is more proactive and does the change/improvement even before we notice it.
In the on-premises version, I don't like the deployment and structuring of the device. It is time-consuming and not as easy to implement as Blue Coat Web Security.
Sometimes we find the solution behaves erratically. It may be related to our configuration, which may be incorrect. We are using desktops, laptops, and workstations and the laptops are set to mobile status. We do make connections outside the office premises as well, and desktops or workstations are predominantly located in the same place. Overall the software is occupying too much memory space. If they could remedy that, it would be a better experience, because today Windows is occupying too much memory space as well (in terms of the RAM), and this software has also started occupying all the memory. Due to this, I have less space for my other office products and data. I can't, for example, operate a huge Excel sheet or other datasets. Product grouping should be made more flexible. We should be in a position to define the product groupings. Also, sometimes the standard product grouping that they are using is not applicable in this part of the world. If they could move it, if they could make it more flexible, it would make our life easier. Otherwise, we are forced to use our own definitions a lot. This sometimes causes problems with performance. The product grouping really should concentrate more on this particular geographic region.
The deployment is a bit complex and it requires expertise to deploy, which is something that should be improved and made easier to do.
If the solution had a lower cost, it would be easier to implement. In the 8.5 version of the solution, I took some issue with the interface. I'd recommend that the company supports more process to matrix files. We've had issues with that. The solution should be better able to support itself and operate faster. Sometimes the technical support team takes too long to respond.
For improvement, we cannot deploy the Forcepoint Web Security firewall directly without ISP. The firewall doesn't have any features because some customers are requesting they will install the firewall without licensing. At this time we cannot go further without licensing. Licensing is a must with Forcepoint Web Security firewalls. I'm not sure that those features are included with Forcepoint Web Security. We checked the other features but we have not checked out their performance.
Ease of use could be improved.
What do you like most about Forcepoint Secure Web Gateway?
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