Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
Associate Consultant at vvolve management consultants
Real User
Feb 27, 2023
DX UIM's reporting and customization need to be improved. There are also issues with its stability, and it requires a lot of effort to execute and implement something.
Team Lead-IT service Management at a comms service provider with 1,001-5,000 employees
Real User
Nov 28, 2022
Some probes or agents are not multi-tenant. We have been asking Broadcom to improve them to be multi-tenant. That said, it is just some agents, not all. For example, most of the agents are multi-tenant. However, for example, the agents for cloud services such as AWS, Azure, and Google are not multi-tenant. This is difficult for us since we are a service provider. The display layer, the portal for the customers, is not very easy to work with. We are also trying to ask them to change the way that the customers can see the information in the portal. The dashboards need to be improved. For example, we collect a lot of QoS data. However, out of the box, that data is not displayed in the portal. We need to manually create one dashboard for each QoS. It's not very helpful since we have a lot of customers - which means thousands and thousands of servers and applications. We need to do a lot of things manually. That is not very good.
Solution Consultant at a tech services company with 11-50 employees
Real User
Nov 4, 2022
I would like to have the option to monitor via mobile phone so it would be helpful if DX would develop a mobile application. I'd like to see a single dashboard and automation implemented as part of the solution.
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue. We would also like to see some enhancements in assignment and adaptation functionality for consoles.
Learn what your peers think about DX Unified Infrastructure Management. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well.
We would like the navigation of this solution to be more user-friendly for our system administrators. Also, the solution is quite complicated, so we would like there to be better documentation on the processes, in order to ensure we know exactly how it works.
DX Unified Infrastructure Management is the only solution that provides an open architecture, full-stack observability and zero-touch configuration for monitoring traditional data center, public cloud, and hybrid infrastructure environments.
Designed to ensure an optimal end-user experience, this solution provides a modern HTML5 operations console that makes it easy and fast for today’s IT teams to implement, use, and scale – leading to faster time to value.
Better support and more accessible resources are crucial. Customers have expressed that support is not as flexible, and it is difficult to obtain necessary information quickly. Customers would benefit from improved training material for integration with other products. The solution's pricing is high and needs to be reconsidered, and the technical support should improve to provide more accessible and open information.
DX UIM's reporting and customization need to be improved. There are also issues with its stability, and it requires a lot of effort to execute and implement something.
Some probes or agents are not multi-tenant. We have been asking Broadcom to improve them to be multi-tenant. That said, it is just some agents, not all. For example, most of the agents are multi-tenant. However, for example, the agents for cloud services such as AWS, Azure, and Google are not multi-tenant. This is difficult for us since we are a service provider. The display layer, the portal for the customers, is not very easy to work with. We are also trying to ask them to change the way that the customers can see the information in the portal. The dashboards need to be improved. For example, we collect a lot of QoS data. However, out of the box, that data is not displayed in the portal. We need to manually create one dashboard for each QoS. It's not very helpful since we have a lot of customers - which means thousands and thousands of servers and applications. We need to do a lot of things manually. That is not very good.
I would like to have the option to monitor via mobile phone so it would be helpful if DX would develop a mobile application. I'd like to see a single dashboard and automation implemented as part of the solution.
There are quite a few manual processes. We've had issues with pulling reports. Sometimes we have trouble or get errors. The reporting process should be easier. If you have a hub, you should be able to have an unlimited number of servers. For example, if you have 500 servers, and the limit is ten, you have to pull 50 reports. We'd like to just pull one report for all servers. This also increases the time to pull reports. If we have to pull more reports, it takes that much longer than just pulling one. The product can be expensive. Right now, they are updating and consolidating the dashboard. I'm expecting an update that will resolve a few glitches in the server.
We have experienced challenges with finding a mechanism to deploy the agents, but it's only on the first deployment so it's not a big issue. We would also like to see some enhancements in assignment and adaptation functionality for consoles.
I'm very happy with DX Unified Infrastructure Management, but what could be improved is its user interface because currently, it has many wide spaces. All the information you need is in DX Unified Infrastructure Management, and it's a reliable tool, and though that's more important than the gaps in the user interface being smaller or wider, those gaps still need some improvement. I know the team is working on it. My company had some backend problems with DX Unified Infrastructure Management in the past that have now been solved. The setup for the tool also needs improvement because it's complex. Another room for improvement in DX Unified Infrastructure Management is its technical support because it's sometimes not as knowledgeable or responsive. What I'm suggesting to be added to the tool is an open-standard ELK Elastic-based database where you can put in all data, so that you can use the data in other systems as well.
We would like the navigation of this solution to be more user-friendly for our system administrators. Also, the solution is quite complicated, so we would like there to be better documentation on the processes, in order to ensure we know exactly how it works.