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Julia Frohwein - PeerSpot reviewer
Senior Director of Delivery at PeerSpot (formerly IT Central Station)
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What needs improvement with DX Infrastructure Manager?

Please share with the community what you think needs improvement with DX Infrastructure Manager.

What are its weaknesses? What would you like to see changed in a future version?

PeerSpot user
5 Answers
Solution Architect at SA Consulting
09 August 22

We would like the navigation of this solution to be more user-friendly for our system administrators. Also, the solution is quite complicated, so we would like there to be better documentation on the processes, in order to ensure we know exactly how it works.

Techincal Support at a tech services company with 51-200 employees
Real User
Top 20
06 March 21

The only challenge that I have with this solution is the reporting part. The users are not really comfortable with the kind of reports they are getting. Sometimes, they want to see reports in their own format. Customizing those reports with Jasper is not very easy. It could be because of the knowledge gap. If you have the knowledge of how Jasper can be configured to suit customer requirements in terms of reporting, it is good. There was a time a customer complained about one issue related to Netflow analysis. Broadcom has a separate model for that, but the customer wanted everything bundled together. It could also have IP management so that I am able to see or analyze IPs so that the IPs that are already in use don't get assigned.

Services Infrastructure Architect at a tech services company with 1,001-5,000 employees
08 July 20

The product could be improved if the company kept up with service developments, in particular from the cloud vendors. As Azure, AWS and Google are rapidly adding features and functions to their own public cloud offerings, UIM has not necessarily kept pace with that development. In particular, it was the platform as a service capabilities. The infrastructure as a service capabilities were quite good, but the platform as a service was lacking significantly, along with a lot of the serverless capability as well.

Implementation/Delivery at a tech services company with 51-200 employees
Real User
25 September 19

One issue I'm having with CA now is the complexity of the solution. They have APM now, Application Performance Manager, as part of it. I think they are still trying to understand how the application works. In terms of deployment, it's not straightforward. We are having issues with that. APM is not really user-friendly, in terms of the dashboard. People want to see a dashboard on the screen, to understand in real-time what is happening. Also, there is something a customer requested from us. They wanted to know if we could manipulate the script to do the following. If an alarm is sent by the product they want to see it scrolling on the NOC monitor, instead of them having to click it. There is also room for improvement in the reporting. It is not really good enough, according to our customers. So what we now usually do is use Power BI to get them the kinds of reports they want.

Consultant at Tata Consultancy Services
Real User
04 August 18

Reporting capability can be improved especially when it comes to availability. Additionally, automatic baselines can help reduce the count of alerts.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 06, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
Services Infrastructure Architect at a tech services company with 1,001-5,000 employees
08 July 20
I believe we pay around CAD $400,000 per year. It's a pay per consumption fee.
Techincal Support at a tech services company with 51-200 employees
06 March 21
Customers pay for the license and the support.
Technical Lead with 1,001-5,000 employees
Jul 20, 2017
Hi  Currently we handle around 4000 devices on-prem UIM and we´re thinking about increasing the amount of discovered servers by installing a secondary SaaS hub to cover the different cloud installed servers over the internet. Has anybody done this? How complex is it? Do you recommend another solution that can integrate with UIM?
2 out of 12 answers
it_user371769 - PeerSpot reviewer
Operations Manager with 11-50 employees
18 July 17
Hi We do around 35000 devices using Saas but not with CA UIM. We have our own developed software called Sintelligent.” “ The trick is to make sure that your throughput can be handled by the hardware your solution runs on and also provides a scalability factor for growth.
18 July 17
Hi, Installing a secondary hub is quite straight forward and easy, depending on the network monitoring supplier you are using, Most deployments have at least one additional hub. For load balancing, enterprise deployments can have several to hundreds. Secondary hubs are typically dedicated servers. They are used: * To provide failover capability if the primary hub is unavailable. * In enterprise deployments, to host services and management consoles, such as Unified Management Portal (UMP) and the Alarm Server (nas). * For data collection and dispersion. In an enterprise deployment, tunnels and queues connect secondary hubs to form a hierarchy that securely transports monitoring data to the primary hub. Contact your provider and ask them if they can create a secondary or subnet server. Feel free to message me if you need any further help.. Regards Aysha
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