Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Jan 9, 2023
The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
The most valuable feature of TOPdesk is the reports.
It is an easy-to-use solution.
Change management is the most critical feature.
The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
The most valuable feature of this solution is the incident management module.
Its ITSM approach is quite useful.
When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.
This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.