Senior Support Engineer WE IT Servicedesk WE Europe BV at WE Men
Real User
Top 20
2023-01-09T12:35:27Z
Jan 9, 2023
The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
What is a help desk used for? A help desk is a tool that helps businesses organize client interactions so that they can reply and serve consumers more quickly and effectively. Help desks include tools that provide context and insight into customer experiences. They also have tools that allow you to benchmark your support team's performance, ensuring that they are truly efficient in supporting and assisting consumers.
When asked to weigh in on the essential features of help desk software,...
The most valuable feature of TOPdesk is the reports.
It is an easy-to-use solution.
Change management is the most critical feature.
The most valuable feature of TOPdesk is its ease of use if you have implemented it in the right way. If you're not implementing it in the right way, then it's very difficult.
The most valuable feature of this solution is the incident management module.
Its ITSM approach is quite useful.
When it comes to implementing new features, they listen to what their customers want via a suggestion forum that they have.
This solution has provided me with a well-defined process and interaction, compared to my previous tool, GLPI.