2019-09-04T16:53:00Z

What is your primary use case for Ivanti Neurons for ITSM?

Miriam Tover - PeerSpot reviewer
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PeerSpot user
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10 Answers

BernardLugalia - PeerSpot reviewer
Reseller
Top 5
2024-02-15T13:16:25Z
Feb 15, 2024

We primarily support it for our customers. We also use SCCM for patch management, so patching and inventory are primary use cases.

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RH
Real User
Top 20
2023-10-10T09:19:00Z
Oct 10, 2023

It's not a mere ticketing system or a helpdesk solution, and working with it requires a certain level of qualification and expertise to configure, like ITIL. End users can interact with the system with ease, and typically requires no IT knowledge, yet managers who configure the system might require ITIL certification to achieve the highest efficiency.

SZ
MSP
2023-08-30T07:05:52Z
Aug 30, 2023

My company uses Ivanti Neurons for ITSM for our ticketing systems.

Sanjay Mukhopadhyay - PeerSpot reviewer
MSP
Top 5
2023-07-14T14:44:00Z
Jul 14, 2023

We use Ivanti Neurons for ITSM for service management as a service desk. So it has processes that are ITIL 4-certified by Pink Elephant, making it a Category One product. It has very standard benchmark processes already built inside it, and sometimes only out-of-the-box implementation works for some customers. Still, if required, there's a workflow builder and a solution builder within the platform where you can build new workflows and processes for different kinds of business users, perhaps in a large organization, and that's the flexibility of the product and the platform.

KS
Reseller
Top 20
2023-07-04T05:38:17Z
Jul 4, 2023

The main areas we focus on are the usual service desk capabilities and asset management, which are important for several of our customers.

Basem Ismail - PeerSpot reviewer
Real User
Top 10
2023-02-20T09:55:25Z
Feb 20, 2023

We position the solution for technical systems. It's for customers that are converting from paper to digital in HR and finance systems. It helps them transfer their tasks into a digital environment.

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Basem Ismail - PeerSpot reviewer
Real User
Top 10
2022-02-20T17:16:04Z
Feb 20, 2022

We are using HEAT Service Management for a ticketing system.

EA
MSP
2019-11-20T05:38:00Z
Nov 20, 2019

We primarily use the solution as a ticketing system for end-users in the banking sector. For example, for the employees who need a ticket for troubleshooting something like Outlook issues, etc. The solution is basically a helpdesk software.

AM
Real User
Top 20
2019-10-22T04:42:00Z
Oct 22, 2019

We have a support center where we log in and track user queries. We provide support for web accounting solutions. Whenever they have problems they log them through us, then we use the HEAT system to log in and report accordingly to management. We use the on-premise version. I just wanted to emphasize that it is on-premise, but it's sitting at our central server, so we can log in from that server.

DC
Real User
2019-09-04T16:53:00Z
Sep 4, 2019

This is an excellent alternative to ServiceNow for smaller companies. It is configurable with fundamental ITIL process integrations built-in. It is primarily a Service Desk-focused tool at this point, but Ivanti is working to build-out Release, and improve Knowledge Management.

Automate workflows, eliminating costly manual processes, while making your business more efficient, compliant and secure. Whether you’re looking for an IT helpdesk/support ticket solution or need to perform more advanced ITIL service management processes, Ivanti Neurons for ITSM can easily scale and adapt to meet your specific business needs.
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