What advice do you have for others considering BMC Remedy Asset Management?

The system excels in hardware asset management, but has limitations in software asset management, particularly in discovering full licenses installed on different workstations and creating relationship trees for assets assigned to employees or devices. This feedback comes from employees, though I cannot verify its complete accuracy.Regarding integration with third-party solutions, I must note that I am not a technical specialist. I have some technical experience but have not worked directly with BMC Remedy. I am speaking from an architecture perspective rather than a technical one. Currently, we plan to continue using the product as I do not see any plans for changing it. On a scale of 1-10, I rate BMC Remedy an 8 out of 10.

I recommend BMC Remedy not to small companies but to companies with a good IT team structure. Overall, I rate the solution an eight out of ten.

I would recommend BMC Remedy to others and rate it an eight out of ten.

My advice is not to over-customize the tool. In my organization, we followed the rule of 90% out-of-the-box and 10% customization. I'd rate the solution eight out of ten.

Significant updates have been made to the new cloud version. It now includes features like work order to incident conversions and HTML-rich text for ticket descriptions. In contrast, the previous version only supported plain text and attachments in the activity log. The new version also supports ad hoc approvals on the fly, which was impossible before, and offers a no-code GUI for workflow design. The reporting module, which was previously slow and cumbersome, has been enhanced. The design of the reports now allows for more efficient filtering and data extraction, addressing the issues of lag and inefficient report generation from the previous version. Go for it if you have dedicated resources, or else if you want something out of work, Remedy, look for something very easy, like ManageEngine and FreshBooks. Overall, I rate the solution a seven out of ten.

I recommend the solution Overall, I rate the solution an eight out of ten.

We are partners. We didn't use the tool’s automation capabilities. The tools in our organization are mostly used by manual operators. I will recommend the tool to others. It is a solid solution. Overall, I rate the product an eight out of ten.

I just sell BMC Remedy. I believe that it consolidates incidents from all the systems, and you have a better insight of the root cause. I recommend the product for enterprise-sized organizations since it is too expensive for the mid-market. I rate the overall tool a nine out of ten.

BMC Remedy is only limited to some of the functions, like ticketing, and very few other functional cases. In ServiceNow, integrations are more easy, and APIs are available for each integration. ServiceNow has multiple functions, like alerting, inventory management, configuration management, and service management. There are many other functions available in ServiceNow. BMC Remedy is mainly for ticketing. BMC Patrol is another tool from BMC that mainly works on the SNMP protocol, but it has very limited alerting functionalities. For ticketing and alerting, BMC Remedy can be rated as a six out of ten. The maintenance and operations of BMC Remedy are easy. Any change request is very easy to implement in BMC Remedy. The product offers a good, stable environment. I don't think there are any AI capabilities added to the product. In ServiceNow, everything is on AI. I would recommend that others use ServiceNow over BMC Remedy. I rate the tool a six out of ten.

The incident management functionality is really good, especially since areas like Remedy IT Service Management have been changed. The solution has been adapted to our organization's changing needs over time since it keeps on coming up with new features. I guess it is prompt in the aforementioned area, and users can get support from the tool based on it. I recommend the tool to others because it is a good tool, and it can be customized to the extent your organization wants changes in it. The ROI would be good when it comes to the tool. The product has adapted to our organization's changing needs over time by offering new features and dealing with any compliance areas it comes across by applying a patch so that the updates can be done later. The product is coming up with AI features, and now the chatbots are also available in the solution. Product has matured over a period of time and has adapted to the changes in the environment of the organization. In terms of the benefits derived from the use of the solution, I would say that customer satisfaction has increased. With the use of the tool, the number of manual activities that were happening earlier has been reduced. Many of these things are now automated with the help of tools. If you want to give access to the wi-fi, you don't require manual intervention because all the workflows are automated and automatically approved. I rate the tool a nine out of ten.

BMC Remedy is competitive. It excels more in maintenance than in identity management. It is highly customizable and allows for tailoring, which is advantageous for IT consultancies like mine. This flexibility enables me to evaluate various processes and address business needs efficiently. Remedy is an endpoint monitoring application. This application targets devices such as desktops and laptops. Users install an agent on these devices to monitor, discover, and access various features. One of these features is the ability to remove the stock. I'm satisfied with the customization, but it's much easier in SMAX. However, I'm also satisfied with NDC. I recommend opting for BMC Remedy as a SaaS solution in the cloud rather than deploying it on-premises. This approach eliminates many deployment challenges associated with containerization and ensures smoother customer operations. Overall, I rate the solution a nine out of ten.

Overall, I would rate it an eight out of ten. It's a good product. It's a good enterprise solution. While it may not be the absolute best, it has a strong approach to IT service management.

Overall, I would rate it seven out of ten.

Overall, I would rate it ten out of ten.

I recommend BMC Remedy, especially for its automation capabilities. Overall, I rate the solution an eight out of ten.

I would recommend BMC Remedy to other users. Overall, I rate BMC Remedy a nine out of ten.

Overall, I would rate the solution an eight out of ten.

In BMC Remedy Asset Management, the core components consist of a single sign-on feature, efficient servers, infrastructure management, and a visibility manager, making it a good solution. I rate the overall solution a nine out of ten.

Overall, I would rate the solution a nine out of ten. I would highly recommend BMC Remedy Asset Management to customers who are using it for the first time. There are many benefits to utilizing this software, especially in relation to ITFM (IT Financial Management). It facilitates the creation of tickets and manages configuration data from various sources, such as ADDM (Application Dependency Mapping) and Discovery Data. The data is then stored in the CMDB and made visible in the asset management system. I encourage customers to explore and make full use of these features, as they provide valuable insights and a user-friendly interface.

I would tell those planning to use the solution that, like every other IT platform or system resource, one needs to have a dedicated staff and hardware resource that would be able to help the operation of the platform. Overall, I rate the solution a ten out of ten.

The solution offers some very good features, however, it is very complex. I recommend Remedy, however, it depends on the needs of the company. Overall, I would rate BMC Remedy Asset Management an eight out of ten.

We are just customers and end-users. I'd advise new users, while implementing, to be careful when they design the assets. You need to understand the existing classes. You shouldn't get excited to create a new one; it's advisable to try to use the out-of-the-box as much as you can. Overall, I would rate the solution eight out of ten.

BMC Remedy Asset Management is a good solution. I rate BMC Remedy Asset Management an eight out of ten.

I would tell potential users that this is a good and reliable solution. It's a solution that has stood the test of time. Not something new that hasn't been used extensively. Many Fortune 500 companies use it, and it's definitely a good solution. On a scale from one to ten, I would give BMC Remedy Asset Management a seven.

I would suggest making an effort to utilize all the available features, because asset management is kind of tricky. It has the connections with other applications in your organization, such as finance, but once you have an ITSM Suite and Asset Management, it's all part of the ITSM Suite, so it's better to have it as a central asset management tool, because you need to connect it with other applications, like incidents and changes and knowledge. I would encourage anyone implementing ITSM Suite with Asset Management, not to use it just as CMBD. Try to explore the features and have it as a centralized asset management tool in your organization. I would rate this solution an eight out of 10.