Ahmed Nassar

Sr. Atlassian Consultant at Spectrum Group
Has 10+ Years Of Experience

Badges

180 Points2 YearsTop 5

User Activity

Over 2 years ago

Answered a question: Why is Knowledge Management Software important for companies?

Knowledge Management Software is important for companies for several reasons 1. Retaining and Leveraging Knowledge: Knowledge is a valuable asset for organizations, and effective knowledge management is crucial for retaining and leveraging that knowledge. 2. Facilitating…

Over 2 years ago

Answered a question: Why is Community Platforms important for companies?

Community platforms are important for companies for several reasons 1- Customer Engagement and Loyalty: Community platforms provide a space for customers to connect, ask questions, share experiences, and provide feedback. This engagement builds a sense of community and…

Over 2 years ago

Contributed a review of Zendesk: Stable tool, making it reliable for handling tasks but difficult initial setup

Projects

Over 2 years ago

BAHRI ITSM

A full implementation of ITSM project with asset management setup that maigrated from other platforms into Jira.

Over 2 years ago

IWD

Fully integrate Genesys interface with Zendesk interface so that we can control the back-office agents' attendance and quality monitoring their performance.

Product Leaderboard Rank

Zendesk

68 Reviews

Experience

Other Skills

Internal and External Communications, Agile Development, Agile Project Management, IT Service Management, Digital Transformation, Service Delivery, Operations Management, Performance Management.

Reviews

Over 2 years ago

Zendesk

Stable tool, making it reliable for handling tasks but difficult initial setup

Answers

Over 2 years ago

Knowledge Management Software

Why is Knowledge Management Software important for companies?

Over 2 years ago

Community Platforms

Why is Community Platforms important for companies?

About me

I have a demonstrated 14 years of history working in the information technology and services industry.
Skilled in service Delivery, Budgeting, ITSM Solution Integration, Operations Management, Analytical Skills, IT Auditing, and CRM platform administration for different well-known international organizations.

Certifications

Jira Service Management Fundamentals. Trello Fundamentals. ACP-120 Jira Administration for Cloud Exam. Confluence Fundamentals. Jira Work Management Fundamentals. Jira Automation for Admins.

Employers

Teleperformance.
Etisalat UAE.
Careem.
Spectrum Groupe.

Education

Bachelor's degree, Management Information Systems

Interesting Projects and Accomplishments

Over 2 years ago

BAHRI ITSM

Over 2 years ago

IWD