System Administrator at Colorado Coalition for the Homeless
Real User
Jul 28, 2020
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.
SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:
Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status,...
Regarding pricing, the solution is not too expensive and not very affordable. On the scale of 1 to 10, I can rate it as five to six; it's average.
The pricing is based on the volume of customers or users utilizing the product.
The licensing is cheap.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable. The licensing fees are fine.
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.