System Administrator at Colorado Coalition for the Homeless
Real User
Jul 28, 2020
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.
SolarWinds Web Help Desk offers a streamlined approach to technical ticketing and asset management, enhancing departmental operations with efficient asset-user linking and automated scheduling.Offering an intuitive interface for multiple roles, SolarWinds Web Help Desk enhances ticket management through automated scheduling. Integrating ticketing with remote support provides smooth transitions, while LDAP integration streamlines user permissions. It supports diverse departments, including...
Regarding pricing, the solution is not too expensive and not very affordable. On the scale of 1 to 10, I can rate it as five to six; it's average.
The pricing is based on the volume of customers or users utilizing the product.
The licensing is cheap.
When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable. The licensing fees are fine.
They charge by the technician. It costs $117 per technician per year. I think that's cheaper than Service Desk or ServiceNow. I don't think there are any additional costs.