2020-11-24T07:57:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
  • 0
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What do you like most about Softline eCommerce Solution?

Hi Everyone,

What do you like most about Softline eCommerce Solution?

Thanks for sharing your thoughts with the community!

6
PeerSpot user
6 Answers
Anna Polozova - PeerSpot reviewer
Head of Channel & Operations Department at a tech vendor with 1,001-5,000 employees
Real User
Top 5Leaderboard
2021-03-17T17:14:00Z
Mar 17, 2021

The technology is very simple to use.

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Yuri Marunyak - PeerSpot reviewer
Head of ABBYY Online Sales at ABBYY Russia
Real User
Top 5Leaderboard
2021-02-04T12:50:00Z
Feb 4, 2021

I often communicate with Allsoft managers. The speed of their reaction is very important for me. They always respond very quickly and help with any questions.

EU
Head of eCommerce at Kaspersky Lab
Real User
Top 10
2020-12-15T08:57:00Z
Dec 15, 2020

We can customize shopping carts according to our needs. We constantly review with Softline the features and shopping cart templates that we need. Softline eCommerce is flexible and can provide additional features, e.g., the design of the shopping cart, disclaimers, and some customized emails to clients.

JP
Senior eCommerce Platform Specialist at Avast Software
Real User
Top 10
2020-12-06T06:40:00Z
Dec 6, 2020

We use Softline eCommerce in some of European countries and also a few Asian countries. They provide us with their services and local support in those regions. This is really important because our goal is to be as local as possible. We are trying to be local with our websites and products. We also want customers to have that same experience during their purchases. For example, if a user is from Thailand and goes to our website, then we want them to have the same experience when they go to the checkout. If they experience any issues, then they can contact the customer support team.

Andre Munhoz Pinto - PeerSpot reviewer
Digital Marketing Country Manager, Brazil at Avast Software
Real User
Top 10
2020-12-01T05:04:00Z
Dec 1, 2020

We are still doing more tests to see if we can use Softline eCommerce across the whole business. We are adopting Softline solutions in more countries now, i.e., Poland, Czech Republic, Slovakia, and the Balkans. All these regions are now using Softline eCommerce. So, it has really helped us to increase our sales.

AT
Senior eCommerce Specialist | Checkout & Payments at Avast Software
Real User
2020-11-24T07:57:00Z
Nov 24, 2020

The most valuable feature is the local support, meaning the support of local payment methods. For example, in Russia, they support online banks and some other simple types of online banking. In the Czech Republic they can do a wire transfer. And their cart schemes are pretty local. These features enable us to create a local experience where our customers can pay with the payment methods they are used to. Payment methods are a very local thing.

Learn what your peers think about Softline eCommerce Solution. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 26, 2021
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 7 answers
AT
Senior eCommerce Specialist | Checkout & Payments at Avast Software
Nov 24, 2020
When a customer in certain regions wants to buy our product, he or she picks it up on the web or inside the app, and then adds the product into the cart, and this is where Softline comes in. Via their cart, the customer can check out, enter their personal details, and go through the payment methods, and then receive the license.
Andre Munhoz Pinto - PeerSpot reviewer
Digital Marketing Country Manager, Brazil at Avast Software
Dec 1, 2020
We have operations worldwide. For every location where Avast is in the world, we try to create a customized solution for our clients. For example, Russian users have a client, and they prefer to buy our products in a specific way, e.g., using their local cards or payment methods. When taking care of Brazil, it is the same. We have specific types of payments. So, we have a specific type of user experience when clients are buying products. Softline eCommerce provides us with the ability to customize the customer experience, and that is very valuable for us.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 26, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 4 answers
AT
Senior eCommerce Specialist | Checkout & Payments at Avast Software
Nov 24, 2020
Softline's pricing is above average because of all the things that I mentioned: a more localized solution and closer cooperation with us. They give us a team that is more or less dedicated to us. Those developers are mainly working on our tasks.
Yuri Marunyak - PeerSpot reviewer
Head of ABBYY Online Sales at ABBYY Russia
Feb 4, 2021
We are satisfied with their prices at the moment.
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