Practitioner - Service Management at Peristent Systems
Real User
Top 5
2023-07-26T09:41:49Z
Jul 26, 2023
People wanting to use the solution should use the trial. The trial is very quick. It comes with all the functionalities which are available out of the box for the customer. So they'll be able to understand whether it meets their requirement and evaluate whether to use the tool or not. Overall, I rate the solution a nine out of ten.
Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
2023-04-06T08:44:00Z
Apr 6, 2023
I would recommend the solution to those looking for a solution that is of a lesser price and provides concurrent licensing to its users. Overall, I rate the solution a nine out of ten.
ITSM SME at a tech services company with 11-50 employees
Reseller
2023-01-31T20:40:00Z
Jan 31, 2023
I would tell potential users to look at the integrations. They have really good integrations, like with Intune, Teams, and SCSM. It makes the implementation much easier because you don't have to build a CMDB. They are much further advanced than most companies when it comes to integrations. It's a new up and coming, this thing is incredible. I not only have used it, I've implemented it and worked with the company. We beat out ServiceNow on this deal. It was a fraction of the cost. On a scale from one to ten, I would give HaloITSM a ten.
IT Service Management (ITSM) provides a framework for delivering information technology services, addressing business needs efficiently. It encompasses best practices for managing and optimizing IT operations.ITSM focuses on aligning IT services with business objectives, ensuring service quality and efficiency. It integrates processes like incident management, change control, and service request fulfillment. Popular platforms include ServiceNow, BMC Helix, and Cherwell, which offer tailored...
People wanting to use the solution should use the trial. The trial is very quick. It comes with all the functionalities which are available out of the box for the customer. So they'll be able to understand whether it meets their requirement and evaluate whether to use the tool or not. Overall, I rate the solution a nine out of ten.
I would recommend the solution to those looking for a solution that is of a lesser price and provides concurrent licensing to its users. Overall, I rate the solution a nine out of ten.
I would tell potential users to look at the integrations. They have really good integrations, like with Intune, Teams, and SCSM. It makes the implementation much easier because you don't have to build a CMDB. They are much further advanced than most companies when it comes to integrations. It's a new up and coming, this thing is incredible. I not only have used it, I've implemented it and worked with the company. We beat out ServiceNow on this deal. It was a fraction of the cost. On a scale from one to ten, I would give HaloITSM a ten.