Zadara Reviews

My main use case for Zadara is to build and validate the GPU as a Service and the AI sovereignty that they're working on.

I have developed a tool that works based on GPU as a Service, and it also complies with the AI sovereignty concepts. The LLM is being run on GPU as a Service, and the interface is local with documents that are processed and chunked stored locally on the GPU server. This ensures that data does not leave the organization, which complies with AI sovereignty requirements.

This is the main use case that I am currently focused on without any other distractions.

The best features Zadara offers include 99% compute availability, and the redundancy mechanism that supports this is significant. Features like GPU as a Service can help bring down the operational cost of a physical GPU, and they are currently working on AI sovereignty and the AI factor.

Zadara has positively impacted my organization as it has added power and momentum to our vision, particularly when working with AI.

Zadara can be improved by making their interfaces more attractive. They currently look like simple PHP interfaces, but they need to customize and work on their interfaces and user interfaces significantly.

I have been using Zadara for the past year or a couple of years.

Zadara is stable.

Zadara's scalability is perfectly configured. There is no need to worry about scalability because the virtual machine automatically detects the load and then takes the load balance.

The support that Zadara provides feels like calling a friend for help.

I previously worked with Google Cloud Platform and AWS platform solutions. I switched because Google Compute was not available when needed, so the virtual machine had to be reset every time. With AWS, the pricing was increasing significantly, so I needed an alternative solution. That is why I took a different approach.

My experience with pricing, setup cost, and licensing was straightforward. The process involves filling out fields or columns related to pricing and the application that will be used, and then they send a price quote. The process is simple and straightforward, but the pricing needs to be a little more public.

I can see the return on investment because we are saving around 15 to 18% of the operational cost when compared to AWS.

I have evaluated Zadara against every other public and private cloud option.

Regarding Zadara's AI capabilities, I think it depends on the MSPs that they are performing collaborations with, and based on that, the MSPs are responsible for configuring the data governance or any kind of certifications that are placed on Zadara. Zadara normally has certain default governance things, and everything else depends on the local or region-specific governance rules.

Regarding Zadara's AI capabilities, I feel they are quick. I was trying two models on the same GPU that they were providing, and they were allocating the resources with me. This experience was good, and I would rate it around 9 to 9.5.

The first choice would be Zadara depending on the solution. However, I cannot really say Zadara would be the primary choice because it truly depends on the application or the objective that is being pursued.

I would rate this review an 8 overall.

We initially started by implementing the ZStorage solution, using different storage tiers to deliver storage resources according to the specific requirements and business needs of each workload.

Based on the successful results, we have already implemented the ZCompute/Cloud solution across our data centers in the state of São Paulo.

As a result, our infrastructure has become more robust and scalable.

Zadara has enabled us to deliver reliable, scalable, and cost-effective IaaS services. Its flexibility allows us to quickly adapt to our customers' needs while maintaining high service quality and competitive pricing.

The best features are scalability, flexibility, reliability, and the broad portfolio of services, including ZStorage, ZCompute, and Zadara Cloud. These solutions make it easier to meet different customer requirements while simplifying infrastructure management.

At this time, I do not identify any significant areas for improvement. The service meets our needs with excellent quality, stability, and outstanding support. My main recommendation is to maintain this high level of excellence while continuing to invest in the ongoing evolution of the platform.

I have been using Zadara for three years.

Yes. Our experience has been very positive. The platform has proven to be reliable and stable, allowing us to deliver services with confidence and consistent performance.

And when troubleshooting was required, Zadara support demonstrated a willingness to interact with other vendors to resolve issues collaboratively. The response was fast and satisfactory.

Scalability is one of Zadara's strongest advantages. The platform allows us to expand resources quickly as customer demands grow without disrupting existing services.

We have a good relationship with the technician team, our experience with customer service and technical support has been excellent. The support team is responsive, knowledgeable, and always willing to help when needed.

In practice, we continue to use solutions from other vendors because, as a service provider, maintaining a multi-vendor environment is essential. This allows us to offer different alternatives based on the specific requirements and characteristics of each project.

The initial setup was straightforward. The platform is well designed, and the available documentation helped simplify the deployment process.

There were no integrator/reseller/consultant for the project, only the Zadara team and our company's architecture and operations teams were involved.

Although I cannot provide exact financial figures, our overall experience has been very positive. Zadara's flexibility, competitive pricing, and simplified infrastructure management have delivered clear operational and business value.

I believe that the pricing, setup costs, and licensing are competitive, attractive, and well aligned with today's flexible Infrastructure as a Service (IaaS) consumption model.

In practice, as I mentioned earlier, we continue to use solutions from other vendors because, as a service provider, maintaining a multi-vendor environment is essential. This allows us to offer different alternatives based on the specific requirements and characteristics of each project.

I would rate Zadara 9 or 10. My advice is to evaluate Zadara if you are looking for a modern, scalable, and reliable IaaS platform backed by a responsive support team and flexible pricing.

Our customers are using Zadara for their research and development environments. We provide infrastructure for government projects, but we are often not fully aware of their specific usage. 

I typically use it for our infrastructure and offer both Zadara and Microsoft Azure to our customers.

Zadara provides storage and a load balancer, which improves storage management efficiency. It's a user-friendly platform, both for our customers and our engineering team.

The most valuable feature is its storage management capability. I find Zadara's user-friendliness from both the customer and engineering perspectives highly appreciated.

There is room for improvement in pricing as it is currently quite expensive. Adding AI capabilities could enhance the offering as well.

I have been working with Zadara for almost one and a half years.

In terms of performance, Zadara is good and user-friendly.

Zadara is a fully-fledged platform, and our customers are happy with its use. It has supported business growth effectively.

The technical support is good. However, we lack adequate response times and a 24/7 service level agreement.

Neutral

The implementation process is straightforward.

The cost is not cheaper compared to AWS, and we have not seen the expected return on investment. Different regions also face digital pricing challenges.

The cost is not favorable as Zadara does not provide competitive rates for regions like South Africa and Ethiopia. The pricing is considered expensive.

We are considering switching to AWS because of cheaper pricing.

If companies have the budget, I recommend Zadara for small business classes due to its robust performance and user-friendliness.

I'd rate the solution eight out of ten.

Positive

We are using Zadara for our non-critical storage needs. We use both their block storage and also their NAS capabilities.

It provides very satisfactory storage performance, however, we don't use it for mission-critical applications.

We use both their block storage and also their NAS capabilities.

Every time they do a firmware upgrade, it should be nondestructive. Currently, when we do firmware upgrades, it sometimes causes issues and is not as nondisruptive as desired. It would be beneficial if they could support real-time synchronous replication.

We have been using the solution since 2017.

We experienced some issues with stability. There were some downtime and glitches.

From one to ten, I would rate scalability as eight. We have no issues with it.

Technical support is fine. The response time and quality are pretty good, with no issues.

Positive

We moved to other vendors.

The initial setup is simple. We did not face any difficulties with it.

We worked with a third-party provider in our geography with the reseller.

It's a reasonable price, so I'd say it's around a seven on a scale of one to ten.

I would say Huawei, but I haven't used Huawei yet.

Within certain constraints, users should use it only for their nonproduction workloads. Alternatively, for production, it should only be for noncritical workloads.

I'd rate the solution seven out of ten.

We have a significant amount of data that is stored and retained. We have a rolling 365 days' worth of data. There are about 35,000 to 45,000 events per second that come into this solution and then get stored, long-term. That data also needs to be readily accessible, meaning that it can be searched on at any point in time. We have real-time security metrics that are run against that volume of data, so we need the data to not only be persistent and stored long-term, but also on fast storage arrays that can be readily accessed in a minimal amount of time. We've leveraged Zadara to house that storage as well as have it available to us so that we can query it very quickly.

One of the main benefits is being able to scale up as needed, on-demand, without having to invest in any sort of hardware costs. If we were to get a large client, a Fortune 500 or Fortune 100, that had a significant number of assets or data they were looking to monitor, being able to scale on-demand and increase the drives behind the scenes is something that we can do in a matter of minutes today. If we were to manage that ourselves, it would take time to spin up those drives or to make those purchases and then get them configured and onboarded. We can now do that with the click of a button.

Zadara performs proactive monitoring and that includes any alerts or support tickets that are created within the system. For instance, if there is some sort of performance issue due to increasing ingestion or increasing storage consumption, or there are any other issues behind the scenes, all that is monitored. It creates an automated ticket that also goes to their team and one of their customer support individuals will reach out. We, obviously, have our own security monitoring on top of that, as well as performance monitoring, but we certainly work closely with Zadara and their support team in responding to any events that are generated. But they have the ability to go in and help mitigate any of the items that do come up.

It always helps having additional monitoring capabilities or individuals, especially when their focus is primarily on the data storage and the volumes behind the scenes, to ensure that everything's healthy and functioning. It's always good to have multiple layers there, in terms of visibility. But one of the key benefits that we have received is being able to respond quicker. We can open up a support ticket and ask them to make a change on our behalf, or to add additional storage, or to increase speed somewhere. They leverage their team to perform those things on our behalf and that saves our team from having to do it. They've been able to reduce the management overhead for us because we can offload some of those responsibilities to them.

It's pretty hard to compare performance levels to when we previously managed things ourselves, since we have grown significantly within the last five years and especially year-over-year. But we've probably seen an increase in performance of at least 100 to 200 percent. We've shifted workloads from SATAs all the way to SSDs. We've been able to go from a single GB to 10 GBs so performance-wise we're in a completely different arena. That being said, we've also doubled and tripled our event ingestion count. That has increased year-over-year with constant growth. So the performance demand has grown significantly. We're not only able to keep up with that but exceed that, year-over-year. We can scale resources, increase the network, decrease latency, increase the speed and the amount of CPUs and the amount of memory on those virtual private storage arrays, as well, as needed.

We've also been able to leverage some of the private compute. They're scaling up their compute so that you can actually spin up servers and instances closer to your storage, all within Zadara. That has been a tremendous benefit to us in increasing performance and reducing latency. I've been impressed with all of those features, and that capability is fairly new here. Staying cutting edge and providing additional services is something that's been very helpful to us as well.

In terms of data center footprint, we were able to take everything from our security operations center that was on-premises, and all of our co-lo's, and move all that into Zadara's management. That was definitely one of our primary objectives. They've been able to take over all the overhead that goes along with managing the backend infrastructure. It has been tremendously helpful in that regard.

Compared to us trying to do this ourselves, we've probably seen about 50 to 60 percent in cost savings over the last five years.

One of the most valuable features is its integration with other cloud solutions. We have a presence within Amazon EC2 and we leverage compute instances in there. Being able to integrate with compute, both locally within Zadara, as well as with other cloud vendors such as Amazon, is very helpful, while also being able to maintain extremely low latency between those connections. We have leveraged 10-Gig direct connections between them to be able to hook up the storage element within Zadara with the cloud platforms such as Amazon EC2. That is one of the primary technical driving factors.

The other large one is the partnership and the managed service offering from Zadara. That means they have a vested interest and are able to understand any issues or problems that we have. They are there to help identify and work through them and come to solutions for us. We have a unique workload, so problems that we may have to identify and work through could be unique to us. Other customers that are just looking to manage a smaller amount of data would not ever identify or have to work through the kinds of things we do. Having a partner that is interested in helping to work through those issues, and make recommendations based on their expertise, is very valuable to us.

Zadara's dedicated cores and memory provide us with a single-tenant experience. We are multi-tenant in that we manage multiple organizations and customers within our environment. We send all of that data to that single-tenant management aspect within Zadara. We have a couple of different virtual, private storage arrays, a couple of them in high-availability. The I/O engine type we're leveraging is the 2400s.

We also have disaster recovery set up on the other side of the U.S. for replication and remote mirroring. Being able to manage that within the platform allows us to add additional storage ourselves, to change the configuration of the VPSA to scale up or scale down, and to make any changes to meet budgetary needs. It truly allows us to manage things from a performance standpoint as well. We can also rely upon Zadara, as a managed-services provider, to manage those requests on our behalf. In the event that we needed to submit a ticket  and say, "Hey, can you add additional storage or volumes?" it's very helpful to have them leverage their time and expertise to perform that on our behalf.

It is also very important that Zadara provides drive options such as SSD, NL-SAS, and SSD cache, for our workload in particular. We require our data to not only be accessible, but to be fast. Typically, most stored data that is hotter or more active is pushed onto faster storage, something like flash cache. The flash cache we began with during our first year with Zadara worked pretty well initially. But our workload being a little unique, after that, the volume of data exceeded the kind of logic that can be used in that type of cache. It just looks at what data is most frequently accessed. Usually the "first in" is on that hot flash cache, and our workload was a little bit more random than that, so we weren't getting as much of the benefit from that flash cache. 

The fact that Zadara provides us with the ability to actually add a hybrid of both SSDs and SATA allows us to specifically designate what volumes and what data should be on those faster drives, while still taking into account budget constraints. That way, we can manage that hybrid and reduce the performance on some of the drives that are housing data that is really being stored long-term and not accessed. Having that hybrid capability has tremendously helped with the flexibility to manage our needs from a performance standpoint as well as a cost perspective.

As far as I know, they also have solid support for the major cloud vendors out there, in addition to some others that I hadn't heard of. But they certainly support Amazon EC2 and Google and Rackspace, among others. Those integrations are very important. Most organizations have some sort of a cloud presence today, whether they're hosting certain servers or compute instances or some other workload out in the cloud. Being able to integrate with the cloud and obtain data and store data, especially with all these next-generation threats and things like ransomware out there, is important. Having backups and storage locations that you can push data to, offsite, or integrate with, is definitely key.

I would like to see them be a little bit more proactive in terms of the patches and updates that are available. I would like to see more disclosure and information around what fixes or what enhancements are available within a patch, and help in coordinating and scheduling that. Right now, it's driven more by the customer in reaching out via a support ticket. It would help if they were more proactive in identifying what changes are available.

We've been using Zadara Storage Cloud for about seven years.

Overall, I'm satisfied with the stability. We have high-availability set up. We have multiple VPSAs that not only help distribute the load but, in the event that there's some sort of failover, the reaction has been just about instantaneous. There has been no event loss as a result of that. Everything has real-time monitoring and automatic failover occurs. I've been extremely satisfied with the failover capabilities within it, as well as being able to replicate storage volumes to different VPSAs or to move things around as necessary.

Zadara provides a scalable solution, various sized tiers of Virtual Private Storage Array's (VPSA) are available to select from.  These VPSA's allow you to scale up easily on demand, scaling down is also possible though requires your configuration to remain within the sizing requirements.  Zadara's storage engineers assist with recommendations and have pre-defined maximums for each tier to ensure performance operates at or exceeds expectations. We have been successful in dynamically scaling workloads up and down as needed as well as migrating to cold/cheaper storage as needed and growing those pools over time.

Their support is excellent. We've had a terrific experience in terms of the speed at which they've been able to respond to inquiries from us, as well as their ability to work with us and identify any recommendations for issues or performance concerns that have come up. They've even been able to escalate to the engineering teams to provide recommendations. They've been very involved with us and very committed to ensuring that we would be, and have been, successful with them.

They've been able to check all the boxes that we've needed. We've been extremely satisfied with their customer support and involvement.

Positive

This was a new implementation. We did have some Synology NAS's that we were running many years ago, where we were managing our own volumes. We were managing our own disks and the SSD cache and the SATA or the SAS drives that were connected to them. Being able to scale on demand, and being able to get out of our security operation center, and not having to purchase hardware upfront, has drastically reduced the overhead that was required to maintain our information. We have also gained additional capabilities in terms of speed of replicating that information. This has been a tremendous help.

The initial setup process was straightforward. They jump on a phone call or a remote meeting with you to help walk you through and configure the environment. That process is about as simplified as you can get. Certainly, additional documentation is always helpful and they have documentation available. The support team is definitely available to answer any questions, even if they have to do with integrating with third-party cloud providers and setting up and configuring direct connects with Amazon EC2. They assisted us with recommendations on that to help ensure that all of those tunnels were built correctly.

We got things connected within a single day. It was about an hour of prep and another hour or hour and a half in a meeting to get it configured and hooked up. At that point, the data was spun up, we had access to it, and we began tuning configurations. It was a very quick process, probably an hour or two in total.

Our implementation was based on our core business requirements for setting up the access that our systems needed. Those were the primary driving factors. Zadara assisted in provisioning the environment and in configuring the connectivity. At that point, we were able to leverage our workload as needed to be able to access and store that information.

We have three people who work with Zadara, including me. One is a security engineer who has primarily been customizing some workloads on our side to be able to increase efficiency. He has worked on accessing some of those management features via an API. Our SOC manager is typically the one who would assist me in ensuring that things are configured properly, if we need to add storage or to monitor storage or increase the size of the VPSAs.

Having Zadara as that managed service provider has helped us in not having to retain additional staffing to help manage this. It's very easy and efficient for us to reach out with a support ticket to Zadara to ask them to make some type of change on our behalf. We have that down to between one to two people, with our SOC manager driving the majority of changes and making those requests to Zadara.

Implementation was performed in-house, Zadara provided assistance with recommendations and deployment options. They were available for remote meetings to configure cloud environments and network configurations such as Direct Connects to ensure stability and an efficient deployment process.

We looked at other providers as well. I was impressed with Zadara from day one. I still remember to this day, filling out their online form when seeking additional information. We had a couple of specific business requirements at the time, around our workload requirements and we needed a single NFS mount point and a single volume that could retain a significant amount of data, but also grow substantially over the years. We had performance requirements for that. We put that request into their online form and my phone rang within about seven minutes of hitting that submit button.

Since then, the experience has been the same throughout, which is pretty hard when they had set the bar that high with that quick of a response. We've had similar experiences with them when we've opened support tickets, or we've had some sort of a technical question or some sort of urgent requests. We've been able to get a hold of them every single time. Their escalation points are available to us as well, but their support team and engineers are very efficient, very quick, and more than happy to provide their expertise and recommendations to us whenever necessary.

It's been quite some time since we went through the evaluation process, but the others were different NFS providers. We were looking for ones that integrated with Amazon. One might be called SoftNAS and there was another vendor out there that was at the top of the list when you searched for "NFS and Amazon". We also looked at how to manage things directly within Amazon itself. One of the factors that ruled out several providers was cost. They were way too expensive for the volume of data that we needed and the speed at which we needed to be able to manage it. There aren't a lot of providers that can do that.

Be upfront with all of the specific requirements and needs that you're looking for, and really think about the future. Think about what growth is going to look like and what performance is going to look like; not just right now, but in a year, three years, five years, and 10 years from now. Zadara has a significant number of capabilities as well as services. 

Knowing your strategy when you build that environment, and knowing what that strategy could be for increasing the size of not only the volumes but also the virtual private storage arrays—knowing how easy that is—was something that was very beneficial for us. We knew that our workload was going to grow substantially every year, and even every month. Having that plan was truly helpful for us, not only because we knew what our storage requirements were going to be, but because we knew how we would be able to satisfy them with Zadara. How would we upgrade those VPSAs? What does that upgrade process look like? In our experience, we have been able to upgrade those very efficiently. And in almost all cases it resulted in no downtime. We were able to do most of those migrations and transitions behind the scenes. Knowing what those capabilities are, how that would work, and being able to have those conversations upfront, reduced a significant amount of the stress that would typically be associated with trying to manage the amount of data that we do.

They have support for multiple protocols. We primarily leverage NFS support. We've been very happy with the level of support with that. There are multiple versions that we've leveraged in testing to see what additional performance we can gain from going from NFS version 3 to 4 to 4.1. Zadara has been on the cutting edge with the availability of those additional versions and support for them. They offer CIFS as well as the iSCSI support but we typically don't leverage that.

The on-premises configuration is less important to us. One of our main, driving factors was getting away from on-premises equipment and the management and overhead costs associated with having to purchase that type of hardware. One of the benefits of working with the Zadara is that they handle all of those upfront costs and that they have the hardware and can scale on demand. Similarly we have typically moved away from co-lo facilities as well. Leveraging the disaster recovery by having multiple locations hosted by Zadara was a much greater driving factor for us.

Zadara provides us with storage, similar to the way IaaS does.

We have a data center in Miami and we need off-site storage, so we connect to Zadara through the Equinix Cloud Exchange, which is a dark fiber. It essentially bypasses the internet and allows many different Equinix data centers to connect to one another. Since we are on that particular network, Zadara is one of the service providers that allow us to consume services from them.

Essentially, we connect Miami to Ashburn, Virginia, and this is where we have a storage environment that can grow as quickly or as slowly as we need it to. Today, our use case is offloading our backups onto that storage, as well as doing a replication to our other data center, which is on the West coast.

The fact that we have offsite storage that is provided to us using iSCSI as a service has allowed me to offload certain storage-related workloads into Zadara. This means that when I have a planned failover, if I need to maintain the local storage that I have in my data center, I simply shift all of the new incoming traffic into Zadara storage. None of my customers even know that it has happened. In this regard, it allows us to scale in an infinite way because we do not have to keep adding more capacity inside our physical data center, which includes power, networking, footprint, and so on. The fact that Zadara handles all of that for me behind the scenes, somewhere in Virginia, is my biggest selling point.

With its dedicated cores and memory, we feel that Zadora provides us with a single-tenant experience. This is important for us because we are aware that in the actual physical environment, where Zadara is hosting our data, they have other clients. Yet, the fact that we have not had any kind of performance issues, and we don't have the noisy neighbor concept, feels like we are the only ones on that particular storage area network (SAN). It's really important for us.

Zadara provides drive options such as SSD and NL-SAS, as well as SSD cache, and this has been important for us. These options allow us to decide for different volumes, what kind of services we're going to be running on them. For example, if it happens to be a database that requires fast throughput, then we will choose a certain type of drive. If we require volume, but not necessarily performance, then we can choose another drive.

A good thing about Zadara is you do not buy a solution that is fixed at the time of purchase. For instance, if I buy an off-the-shelf storage area network, then whatever that device can do at the time of purchase, give or take one or two upgrades, is where I am. With Zadara, they always improve and they always add more functionalities and more capacities.

One example is that when we became customers, their largest drives were only nine terabytes in size. A year or so later, they improved the technology and they now have 14 terabyte drives available, which is good at almost a 50% increase. It is helpful because we were able to take advantage of those higher densities and higher capacities. We were able to migrate our volumes from the nine terabyte drives to the 14 terabyte drives pretty much without any downtime and without any kind of interruption to service. This type of scalability, and the fact that you are future-proofing your purchase or your operations, is another great advantage that we see with Zadara.

As far as I know, Zadara integrates with all of the public cloud providers. The fact that they are physically located in the vicinity of public cloud regions is a major selling point for them. From my perspective, it is not yet very important because we are not in the public cloud. We have our own private cloud in Miami, and not part of Amazon or Azure. This means that for us, the fact that they happen to be in Virginia next to Amazon does not play a major role. That said, they are in a place where there is a lot of connectivity, so in that regard, there is an advantage. We are not benefiting from the fact that they are playing nice with public clouds, simply because we are not in the public cloud, but I'm sure that's an advantage for many others who are.

Absolutely, we are taking advantage of the fact that they integrate with private clouds.

Zadara saves me money in a couple of ways. One is that my operational costs are very consistent. The second is that the system is consistent and reliable, and this avoids a lot of the headaches that are associated with downtime, reputation, and all of that. So, knowing that we have a reputable, reliable, and consistent vendor on our side, that to me is important.

It is difficult to estimate how much we have saved because it wouldn't be comparing apples to apples. We would be buying a system versus paying for it operationally and I don't really have those kinds of numbers off-hand. Of course, I cannot put a price tag on my reputation.

One of the most useful features is that they provide iSCSI as a service. That was very useful for us because it allows us to simply mount their storage into our servers and just utilize it as if the storage is local. That's number one.

Number two, their reliability and fault tolerance, is really unmatched. We were able to upgrade our storage, add more drives, add volumes, replicate volumes, and change sizes of volumes, all with zero downtime. It's very impressive.

These two features are extremely useful for us. The iSCSI as a service, as well as the fact that the system is highly resilient for fault tolerance.

We typically use iSCSI and to a lesser degree, object storage. We have not been using NFS, so I can't comment on that, but the fact that the solution offers all of those is certainly a big differentiator for people who are looking for those kinds of solutions. It means that they don't have to have multiple vendors or multiple systems to put together to support those different solutions.

For example, if I need to have S3, I don't have to go to Amazon or anybody else because I have it available within Zadara. iSCSI is exceptionally rare to find as a service and the fact that they support it is a major competitive advantage, and the same is true with CIFS and NFS. You would need extra plugins and extra add-ons from other vendors like VMware in order for you to do this, but Zadara does it out of the box, which is nice.

Zadara can be configured for on-premises, colocation, and cloud-based deployments and we use a mixed-mode. We provide our services in a cloud capacity but we're not in the public cloud. We're not in AWS or Azure, for example. We have our own private cloud and Zadara is working beautifully in this hybrid mode. They do have an on-premises solution as well, which we have not yet taken advantage of but we are planning to.

The fact that they can provide us services that are outside of our data center is of utmost importance. If something happens to my data center, I know that I have an off-site remote, either backup or remote system that I can tap into and continue my operations. The fact that they can provide me an on-premises solution, which is really the entire stack in my data center, where I need it to be low latency and high capacity storage, is certainly something that we'll be looking into. It's nice to know that those options are available from the same vendor.

At this point, we only use Zadara for storage, but we are about to use some of the other services. In terms of agility, the platform has been working flawlessly. All their SLAs have been met. We have been adding more storage, we have been upgrading from one engine to another, and all of that was happening without any kind of outage.

I would categorize Zadara as elastic in all directions for the fact that we can add more capacity on the fly. We can add more drives or more cache storage. We can increase the engine if we need to have it faster with more memory, or with more CPU power. The fact that we can do all of that with a click of a button and it happens, it's provisioned relatively quickly, and we pay by the hour rather than paying for it outright, allows us to scale without letting them know. It is easy because they don't have to provision special hardware just for us and it can happen fast. For example, if all of a sudden my business experiences an increase, I can react within the hour. Any change to the billing is reflected immediately.

Using this solution has increased performance in our environment because we can offload storage capacity elsewhere, which we know is infinite in size. This alleviates a lot of the headaches, it's been consistent, and it has worked pretty well. It would be difficult to estimate our performance increase because we don't measure it.

Our data center footprint has been reduced using Zadara. We have fewer storage systems today in our data center which means less power consumption, less environmental impact, less heat, and they take up a smaller physical footprint on the racks. I cannot say exactly how much, but it's definitely at least half a rack.

In terms of saving resources and redeploying people to more strategic projects, I can say that it allows us to support more storage with the same number of people. But, I cannot say that the next time I would have bought storage, I would have had to add another person. I really cannot make that kind of a distinction. The only exception I can say is that they are helping us in our West Coast data center because over there, I do not have any staff. The fact that Zadara is helping me with storage, certainly I can say that there would have been a staff member managing the on-premises storage locally. Instead, Zadara is taking care of that, leaving me with requirements for one less person.

We've been working with them on a few things that they can improve and they are actually working on a prototype for us. We have gone live with it as a pilot, and that is offering iSCSI as a service but via the internet, versus a cross-connect cable. If this is something that they can offer out of the box, that would be amazing. They do offer it to us right now as a custom solution but it's not offered to everybody.

The value is not something that I cannot put a dollar figure on but it would allow them, or anybody else who needs to consume storage from Zadara, to effectively attach themselves to a volume that provides a block of storage, quite literally without any further investment.

They can do it right away by having a secure VPN tunnel into Zadara's point of presence and just consuming as much storage as they need to. If they do that, they would dominate the market in a big way because it will reduce the barrier of entry to using Zadara. Right now, to use Zadara, you have to go through some hoops.

Having iSCSI over the internet using a VPN, the IPSec tunnel is really the only thing that I find missing from this product.

We have been customers of Zadara for almost three years.

This is a very stable solution.

In terms of scalability, certainly, we have not encountered any kind of a situation where Zadara is not scalable enough. I know that they can scale to beyond what we need, by many measures. For example, in cases where we needed to have a faster engine, we have been able to simply go in using the provisioning portal, add another engine, migrate all of our volumes into that engine, and everything ran very smoothly. So, scale is certainly not an issue.

As it is now, all of our backups and all of our operational images are stored there.

We are able to scale up and down as needed through the month, and it is important for our business model. With that said, we are taking advantage of Zadara's very generous discounting system because we have committed to multiple years. Doing this provides us with significant cost savings and because of that, our costs are relatively stable. They don't go up or down, and they don't fluctuate as much compared to other types of usage-based utilization.

With the 24/7 management that comes with Zadara cloud services, we know that we have somebody reliable on the other side that can assist us if we need help. We have asked them for assistance a couple of times and it was not outage-related but rather, it was related to how we can take advantage of a couple of things that they provide, such as snapshots. Each time, they have been able to help us and it was a very quick and very pleasant experience.

The vendor provides proactive monitoring and support where within the console, they will let us know if we are utilizing our hard drives incorrectly, perhaps if we are requesting too much throughput from the kind of hard drives that we have. They monitor our performance and will let us know, for example, if we have something misconfigured.

Of course, if a hard drive goes bad, they automatically replace it. We don't even have to know about it. That's quite amazing and I know this because having run systems like that in my past, I know that this is a major headache and I'm happy that it is removed from me. There are a lot of things that they handle automatically without us even knowing.

If there is a situation where we have a misconfiguration or something similar, where we have influence and the opportunity to improve, they let us know. It can be initiated in different ways such as an email report, part of the conversation with the customer success manager, or it can just be a console message that we see when we log in to see how things are going. The console shows us alerts and things like that to keep us informed.

Overall, they are knowledgeable and responsive and I would definitely rate their support a ten out of ten.

Prior to Zadara, we used an on-premises solution that was built from products by Nimble and Dell storage. We switched because of Zadara's reliability record and because of their architecture, which is fully fault-tolerant and has a six nines uptime guarantee.

It allows us to have upgrades without having any kind of interruptions and the fact that it's managed remotely, to us, is the biggest advantage.

The initial setup was pretty straightforward because we were on the Equinix Cloud Exchange. If you have the network and infrastructure to do it, it's straightforward, but Zadara is not the kind of product that you can simply connect to from your private cloud because it requires some homework. If you use the iSCSI with the IPSec tunnel then it will simplify a lot. In addition, if you're on the public cloud then connecting to Zadara is very simple and very quick.

If you have the infrastructure ready, it doesn't take more than a few hours. If you don't have the infrastructure ready then it depends on the setup in your data center. For example, you may have a cross-connect that connects to Zadara. The bottom line is that there are a lot of variables that go into the configuration and it's not a "one size fits all" kind of answer.

Only one person, our system administrator, is needed for maintenance.

We cannot really put a price on stability, but having them in our corner is a major advantage.

Alternatively, I would have to pay HPE Nimble for storage that reaches end-of-life every five years, then have to buy a whole new storage system and then migrate all of it. As it is now, I don't have to do any of that stuff. The fact that I can upgrade and downgrade whenever I wish, without having any kind of interruptions, is a pretty good return.

The pricing is very competitive and the fact that they have very compelling discounts for multi-year commitments is great. 

If for some reason my business is losing a customer, I can remove their data within the hour and I will not pay for that storage anymore. Another advantage of being with Zadara is that the billing is very consistent with the actual operation. The billing and operations are compatible and proportional to one another.

We have looked at other options of this kind, but Zadara was the only one that could give us the overall package that we were looking for. Specifically, with respect to the iSCSI service, we could not find anyone else who could do it at that scale.

We looked at Nasuni, as well as a couple of others that I think have been absorbed by other providers.

The people at Zadara are very good business people. We know their CEO personally and we just had a call with them a couple of weeks ago. It's a company that is definitely suited for growth and they're here for the long-term.

My advice for anybody with a private cloud is to ensure that they have the network in place ahead of time. I don't have any setup advice for people in the public cloud because it's exceptionally smooth. However, for a private cloud, you have to have cross-connects and other things, which can be a pain. The reason is that you have to have the data centers talking to each other. That said, my advice is that it's definitely worth the wait and worth the hassle because once you get there, you have frictionless storage. It's not a trivial thing to do but they do it very well.

I would rate this solution a ten out of ten.

We are a managed service provider. We are basically working in a data center environment, managing the data of our customers. The number of our clients is around 100 today.

We use iSCSI and Object multi-protocols. These simplify our operations a lot because otherwise we would need a lot of different products or interconnections. With Zadara Storage Cloud, all of this is just one type of connection. It works only with Ethernet, which means no Fibre Channel nor other protocols, like InfiniBand. It is just Ethernet, which is easy and simple. You can just use the protocols that you need. Today, this means we are not using NFS. But, never say never. Probably tomorrow or one day, if someone would just ask us to implement something mounted via NFS, we are ready to go. This is good because we don't need to buy another hardware or additional features. The best part is the fact that the cost covers everything, so you don't have to activate features by license, e.g., we don't need to pay more to activate NFS, CIFS, or iSCSI because we are not using them today. We still have them. So, we are free to use them whenever we want, which is good.

All our customers report the same story when we ask for a case study. With Zadara Storage Cloud, you simplify the management, which is absolutely true. 

Zadara Storage Cloud's agility is the most important part because all customers want agility today. Everyone wants quick answers, support, and features as well as the ability to provide storage with just some clicks or a simple request. 

Zadara Storage Cloud is elastic in all directions. We create a lot of events (marketing events, technical events, and public speaking) with VMware. They have always been available to sponsor, participate, or just integrate their experience. Even with features, we requested some specific features for the Italian market, then they just put them into the roadmap, which was great.

The object storage feature is wonderful. With traditional storage, you have a cost per gigabyte that is extremely high or related to the number of disks. With Zadara Storage Cloud, you have a cost per gigabyte that you can cut and tailor to your needs independent from the number or size of the disks. 

We have a lot of tenants, so there is a lot of core and memory under pressure in this service. The good thing is that every single tenant is isolated and defined into their computer engine. This means that a customer is not able to create a problem for another customer, even if they get attacked, spoofed, or run malware.

It is absolutely important that the solution provides drive options such as SSD, NL-SAS, and SSD cache because we have a lot of customers. As managed service providers, we have all kinds of solutions. We have a customer that only has five servers, which means very few I/O disks. However, we also have a system with a cluster of databases that requires high IOPS, which means SSD, NVMe, and all the latest, fastest technologies.

There are still some storage features that they lack. For example, other vendors implemented the auto-tiering feature a long time ago, while Zadara Storage Cloud is just coming out with this feature today. So, they are a little bit late compared to the market.

We have been using the solution for three years.

In three years, we have had one issue. This means one incident in three years, which is not so much. With NetApp, the situation was much worse. The one incident was not related to the stability of the system, bugs, or something in the system. It was just because our customer was using the object storage system in the wrong way, overloading the system, and creating a DDoS. They auto attacked themselves. It was something very stupid. However, the support was still great. Even if the problem was not from Zadara Storage Cloud, the support was still available. We worked with people from all around the world just to solve this issue, which was great.

Luckily for us, we usually scale up. We have never scaled down, so I haven't tested their ability to shrink and go down. However, scaling up is extremely easy, just a few clicks. This is very good for the financial part of the company because we don't need to spend money today for what we will need in the next month or year. You just pay for what you are using, and this is something that has definitely helped us. This is why we don't have any other solutions today, only Zadara Storage Cloud.

The increase of performance for us means having an elastic system where we are able to scale up and scale out the storage without buying new disks or requiring to size today what you need over the next five or 10 years. This is something very complicated as a service provider. This is the best part of Zadara Storage Cloud for us. 

Speaking just to the storage performance, I don't know if they are better than any other storage array with all-flash and similar features. They perform like others, not better or worse, just differently. It is a different approach.

They have wonderful support because the guys from support will answer us in five minutes. They have great staffing in their support. 

Zadara Storage Cloud having 24/7 management saves me support and engineering costs because the storage and computing are managed by a third-party. We are able to focus more attention on the customer, which is truly our core business. Even at 1:00 AM or 2:00 AM at night, someone will answer, which is important. It doesn't matter if they are from the USA or another time zone.

Zadara has an international team with proactive support who will warn us if anything goes wrong, e.g., a connection is missing or lost. This is definitely good. 

If you are a potential customer evaluating platforms or solutions, they still provide support. Other vendors usually don't provide it because it is a huge human effort. With Zadara Storage Cloud, this means that the customer still gets the appreciation of support as well as the potential customer will become a customer because they are supported before becoming a customer. This is good because we are not able to provide all the answers since we are not an internal engineer into Zadara solutions. We need someone from the external side providing support. We onboarded a customer from this attitude.

From zero to 10, I would definitely rate Zadara's technical support as 10.

Positive

This was a completely new implementation. Before Zadara Storage Cloud, everything was based on the NetApp platform. However, NetApp is traditional storage while Zadara Storage Cloud is software-defined storage, which is much better.

They reduced our data center footprint by a lot. Before Zadara Storage Cloud, we wasted a lot of time managing storage with NetApp. This means, at a certain point, we had three engineers dedicated for storage. It was something complicated to manage, taking a huge effort. With Zadara Storage Cloud, all that was reduced to zero, which is very good.

Today, it is definitely a complex environment. However, when we just started, we just got two servers without any switches and a network device. Using a simple scheme to interconnect everything with the colored cables, it was nearly impossible to get it wrong. The setup was extremely simple and easy. The entire process took no more than an hour or two hours.

Just two people were involved in the initial deployment: a technician and solution architect (me). The support form Zadara Storage Cloud checked that everything was running fine in the process.

You cut costs. We have taken on a lot of customers who migrated from Azure or AWS to us just to save money, keeping Zadara as the storage.

For ROI, you can compare the cost of Zadara Storage Cloud with the cost of previously setup storage.

If you compare licensing, the full model of Zadara Storage Cloud to NetApp, it works against you. With NetApp, you can save a lot of money, but you don't have any features. Then, with any single feature that you want to use, you need a specific license. This means you are spending more money versus Zadara Storage Cloud, comparatively.

The best advice is regarding prices: You need to be careful. If you just take the street price of Zadara Storage Cloud and look up the price or cost per hour, then you could think that Zadara Storage Cloud is extremely expensive or a solution only for enterprise use. That is not true. You need to compare the entire system. This means that you don't stop looking at just the street price, but you need to consider all the features, requirements, and costs of support as well as the extra cost that other vendors have. Other players just play with hidden, additional costs. Everything is included in Zadara Storage Cloud's licensing cost; what you get is what you pay for. 

We were looking at solutions to put both our data and the customer's data. We were looking for something that was secure, strong, and with cloud logic. Zadara Storage Cloud was the best option to answer this.

We made an extreme, strict case study with most of the brands, e.g., Infinidat, DataCore, and Pure Storage. We evaluated a lot of solutions. The last solution, but not least, was Zadara Storage Cloud since it was not present in Italy. At the end of the day, we decided for a product that was completely new for the market. When Pure Storage, DataCore, Infinidat, and other brands still had their representatives in Italy, Zadara didn't. So, this was a little bit tricky, but we did it. We chose Zadara for all the features and pluses that they had versus the other solutions.

Zadara Storage Cloud vs DataCore: DataCore has a good feature for auto-scaling, while Zadara Storage Cloud is missing that feature. However, Zadara Storage Cloud has the object storage part, while DataCore completely missed that part. For us, it was more important to have another avenue into the market, object storage, compared to the auto-tiering system. Today, we just size into a SATA disk with flash cache or SSD drives, and we are stuck with the disk. Now, Zadara is coming out with the feature of auto-tiering. Three years ago, they completely missed this feature.

We would still choose Zadara Storage Cloud because they were able to provide object storage. If you take Zadara Storage Cloud against Pure Storage, it is wonderful because of its pay-as-you-grow, pay-per-use model. Pure Storage still would require us to size the entire system for the next two years, which is unacceptable and something that is complex for us.

Zadara Storage Cloud can be used to configure for on-premises, colocation, and cloud. We do not have any on-prem solutions for customers, though we are on-prem in our environment. Now, we just started to explore the replication solution from Zadara to Zadara, using the Zadara on-prem that we have with Zadara based on AWS. This means we can mix in the replication from on-prem to cloud, just to have another layer of security. This is something that we are exploring. We are just at the beginning of this process.

It is not so important to us that Zadara Storage Cloud integrate with all public cloud providers and private clouds. This might be more important for our customers. As a managed provider, we have on-prem on multiple sites, so we have enough setups of Zadara Storage Cloud to cover redundancy and data security. However, for our customers, I can understand that this can be important because it saves costs. For example, AWS with object storage is more expensive than Zadara on AWS. Object storage is 100 percent compatible and you save a lot of money, so why not?

We use Zadara Storage Cloud just for storage. We are not ready yet to use it for compute and networking. 

We are using Zadara for disaster recovery. 

The most valuable feature of Zadara is its ease of use and safety. Overall the solution is a complete package, it has all the features needed.

I have been using Zadara for approximately two years.

The stability of Zadara is good.

It is very simple to increase the system, it is scalable.

We are using Zadara with Oracle database and there are 2,000 users in the database.

We have end users that are using this solution in my organization.

We have used the IBM disaster recovery solution.

The initial setup of the solution is complex.

I had one customer where the setup took approximately one month and another customer with a smaller system took one week.

We have two people that do the deployment and maintenance of the solution.

The price of Zadara is very good and it covers everything. There is no subscription needed.

I rate Zadara a seven out of ten.

We offer ongoing infrastructure support on behalf of customers. Zadara is a customer of the bank, which I work for. I'm also a vendor of the bank, however, we are taking care of the day-to-day. We maintain the solution in terms of day-to-day operations.

We use it as traditional disk storage, just like a normal SAN. We connect it to our SAN switch, and then from the SAN switch, it is also connected to the servers. We present the Zadara storage to those servers.

Zadara is all-flash so it has a very high IOPS. The speed of the box and what you call the IOPS, the IO operations per second, works very well. The processing is much faster with this product.

Technical support has been great.

The scalability is very good. 

The range of support of VMware could be better. It can support Windows, however, it cannot support other operating systems like IBM AIX. This needs to improve.

We're looking for platforms for implementing object storage. If Zadara can have that, similar to what they have in Amazon, the S3, that would be ideal. If they have APIs, I would like to see that feature be available, similar to the way an S3 or a Ceph object storage protocol. That could be developed or provided on top of the platform. 

I wouldn't say that it's very stable. It can recover from outages, however, there's still room for improvement on the stability.

The users would be the ones using the applications on the top of the servers. If I were to count, that's maybe more than 10,000 users.

I cannot tell exactly as it's a storage provided to a server and then the servers have applications and the applications have users. The company has more than 10,000 employees. Each of them will use an application that is on a server that is provisioned with the storage of Zadara. 

It's very scalable. All we have to do is just add more storage and we're good to go.

We've been increasing usage in the past few years and we are likely to continue to do so.

Technical support is helpful and they know their product. The support on offer is very good. We are quite satisfied.

I was not involved in the deployment, however, I don't recall any problem there. The one who implemented it was a local distributor of Zadara here in the Philippines. They were the ones who did the setup.

We have two people who are assigned to maintenance. Behind them, we have the distributor as well. We are also connected to the main Zadara support, which is in Israel.

We had a local distributor handle the implementation process for us.

We didn't evaluate other options before choosing this solution.

I'm not sure which version of the solution we're using currently.

We're like partners, however, we're not a direct partner. We have a common customer.

I'd advise new users to make sure that the operating system where they are going to provision the storage has compatibility and interoperability prior to implementation. You need to know you are at the right firmware level, so you don't have any surprises as far as the compatibility.

I'd rate the solution at a seven out of ten.