WatchGuard Threat Detection and Response Reviews

We are a solution provider and WatchGuard is one of the product lines that we implement for our customers. I am the person in the company that is responsible for WatchGuard products.

We do not use this product in my organization. I'm enabling partners and providing training for them on how to use this technology and how to sell it.

I assist customers with implementing PoC installations in different environments.

This product has a dashboard on the cloud that manages logs coming for the WatchGuard Firebox and workstations. It is a good product but it is not a fully integrated EDR or endpoint solution.

This product is one that not many customers request.

The most valuable feature is the correlation of logs from different devices.

If there is a traditional antivirus solution installed on the machine then we can use it with this solution, helping to protect the endpoint from zero-day attacks.

This product needs to be fully integrated with the firewall. Currently, it only sends logs to the cloud and asks the firewall to correlate them. If it were fully integrated with WatchGuard Firebox then it would make sense.

I began working with WatchGuard products approximately two years ago but WatchGuard Threat Detection and Response is one that I have not been working with for a long time.

Scalability is very good because it's just an endpoint and therefore, it is managed through the cloud. There are no challenges.

Technical support for this product is perfect. If you open a ticket with them, even with the slowest SLA, they reply to you within four hours. You can also request that they open a remote session with you.

Quite some time ago, I had experience with Sophos products as a distributor in Egypt.

I also have experience with products by Fortinet. I have been evaluating Fortinet because they are one of our competitors.

The initial setup is very straightforward. The length of time required for deployment depends on the number of endpoints that we are dealing with.

For a new setup, we can complete the bulk of the deployment at one time, but it is better to schedule it. This also depends on the number of endpoints because if it is huge then it will take time. A small number of endpoints, such as 20 machines can be completed in perhaps one to two hours.

The number of people required for deployment also depends on the number of endpoints.

I would rate this solution an eight out of ten.

We primarily use the solution for our protection. We're currently concerned about our security and phishing scams, and we've employed this solution to help protect us.

The solution is very easy to use. 

It's very simple to find the information we need.

WatchGuard offers something called DNSWatchGo. It also is a cybersecurity offering. It can be added to Threat Detection and Response to make both stronger.

The solution isn't as efficient as a product like Palo Alto.

The pricing is expensive. Even compared to Palo Alto, it's quite costly.

Palo Alto provides more signature detections than this solution. WatchGuard TDR needs to be able to detect threats a bit better.

The reporting isn't so good. If they worked to improve this aspect of the solution, it would be much stronger.

I've been using the solution for about one year.

The solution is stable. We haven't experienced any bugs or glitches. There haven't been any crashes on it and our clients seem quite happy with it so far.

Technical support has been very good so far. We find them to be quite professional. We're satisfied with the level of service they provide to us and our clients.

The initial setup is easy. It's quite straightforward. There isn't any complexity involved. 

For one PC, deployment only takes about five minutes. It's very fast. However, we have to deploy it onto a few hundred PCs, so in that sense, it's a bit time consuming, simply because of the number of installs.

We used three technicians to handle the deployment of the solution.

We're an IT servicing company. We use our own teams for implementation and deployment of this solution.

We're a WatchGuard Silver Partner.

I'm not sure which version of the solution our organization is currently using.

Our company is quite small, but we service medium-sized organizations and have a large number of clients.

I'd rate the solution seven out of ten.

We have got WatchGuard Firewalls. So, we use their EDR, which is a part of the security package that they provide us.

We use this solution for additional protection and response. We use it in combination with the antivirus that we provide to our clients. We have the latest version of this solution.

The protection that it provides from ransomware is valuable. The awareness that it has is also valuable. 

It didn't have a central console earlier, but now it has a central console, which is pretty good.

It can have a couple of false positives, but after you add them to your allow list, it works fine.

It could have better Mac support. I am pretty sure it doesn't have much support for Mac. It can be installed on a Mac, but it is not that good.

I have been using this solution for probably about a year.

It is stable.

Its scalability is really good. You can scale up or scale down depending on the number of users. 

We have over 200 clients of this solution. We have plans to increase its usage. We'll be deploying it for other clients to whom we provide our services.

They provide very good support. I am definitely satisfied with their support.

It is straightforward. It doesn't take long.

We evaluated a couple of other options such as SentinelOne and Palo Alto EDR Edition. We went with this solution because it is inbuilt with the network security routers that they provide. It is like an all-in-one sort of bundle system, and that's why we chose it.

I would rate WatchGuard Threat Detection and Response a nine out of ten. It is pretty good, and I am satisfied with it.

We use WatchGuard for security services mostly.

WatchGuard is very user-friendly. It provides us with all of the security services we need. 

When it comes to live-monitoring, the user-interface could be improved to make things easier.

I have been using WatchGuard for more than 10 years. 

WatchGuard is very stable. I would compare it to other top solutions. We have never experienced any bugs or glitches.

I cannot speak about large deployments, but documentation-wise, WatchGuard is pretty scalable. It is easily scalable, you just have to choose the proper hardware — that's it. 

The technical support is very fast and reliable. They are very professional. We have never had any issues with the technical support team.

I used to use FortiGate. The main difference between FortiGate and WatchGuard is their interfaces. FortiGate uses a web-based interface for configuration, whereas WatchGuard has a special application for management. WatchGuard also has a web-based interface but centralized management is done specially. Otherwise, they're pretty much the same product when it comes to functionality, user-friendliness, cost-effectiveness, etc.

The initial setup was very easy, we experience no issues. It comes with very good documentation.

The price of WatchGuard is very good.

Overall, on a scale from one to ten, I would give WatchGuard a rating of nine.

I would recommend WatchGuard or something from FortiGate. These two solutions are pretty similar and very good in terms of quality and functionality. I have personally used both of them and they're great.

Our company routinely deals with credit card numbers in transactions and we use WatchGuard to protect our clients' information. 

The most valuable feature is the protection that it offers.

The analytics are important because if there is an abnormality then it provides that information to us.

The ease of detecting where an issue is should be improved. It would be helpful if when an issue is detected, the system can send us an SMS message to our phones. This would allow us to immediately respond.

I have been working with WatchGuard since 2015, although we only implemented the Threat Detection and Response earlier this year.

Technical support is good. Our level one support in the country is near our office and when we have an issue they immediately respond.

We have had no issues with deployment because it can be pushed to the client.

The pricing is competitive.

When we implement a new product such as this, we start with a PoC. We ask our vendor to provide a demonstration and then we use it in our environment. This allows us to test each of our scenarios. My advice to others is to follow this approach whenever they want to use a product. Do the testing before they buy it.

Every product has it's weaknesses. Just because it benefits one company, doesn't mean that it benefits another. This is why testing is important.

I would rate this solution an eight out of ten.