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VMware Service Manager [EOL] Reviews

Vendor: Broadcom
3.6 out of 5
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What is VMware Service Manager [EOL]?

VMware Service Manager automates IT Service Management by providing a powerful workflow engine to drive IT Service processes.

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Buyer's Guide
IT Asset Management
March 2026
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Helped 885,837 peers since 2012

Featured VMware Service Manager [EOL] reviews

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Key learnings from peers
Last updated Mar 26, 2026

Valuable Features

  • "All of the features are very suitable for us."
  • "We have installed a physical server for failover; we need to configure cluster on everything, but with VMware, we do not need to cluster because we automatically get seven physical nodes failover and if one fails we have no issues."
  • "It provides us the following: A better utilisation of the hardware, more flexibility, improved maintenance cycles, and a system overview."

Room for Improvement

  • "Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
  • "Not a ten because the price is high."
  • "It needs to improve user roles and access rights."

Pricing

  • "The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our IT Asset Management Buyer's Guide for additional reliable information.

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VMware Service Manager [EOL] customers

Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems

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VMware Service Manager [EOL] Reviews Summary
Author infoRatingReview Summary
Head Of Information Technology at ALAINE FORWARDING3.5I find VMware Service Manager stable with suitable features and good scalability for 200-500 users. Support is satisfactory, and setup is not complex. However, its automation needs improvement, which I rated 7/10.
System Administrator at a financial services firm with 1,001-5,000 employees4.0I find VMware stable, scalable, and excellent for automatic failover without clustering across multiple nodes. However, its high price and less-than-ideal direct support, especially when routed through a third party, are significant drawbacks.
Global manager at Faurecia2.5I find this Manufacturing Execution System valuable for production sites, offering flexibility and improved maintenance cycles. However, I believe user roles, access rights, and time zone handling require improvement.
Principal Consultant at a tech services company with 501-1,000 employees4.0After four years, I find its Service Desk and Workflow modules powerful, and setup is stable with prerequisites met. I think the GUI is dated, and customization needs work. VMware discontinued this version's development.
IT Administrator at a media company with 51-200 employees4.0I find this solution valuable for its simplicity and flexibility in deploying cloud environments. However, it's new, so many features are unexplored, and not many professionals are using it yet.