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Symantec Asset Management Suite vs VMware Service Manager [EOL] comparison

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Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Automation Anywhere
Sponsored
Average Rating
8.4
Reviews Sentiment
6.9
Number of Reviews
661
Ranking in other categories
Business Process Management (BPM) (2nd), Robotic Process Automation (RPA) (2nd), Process Mining (1st), Intelligent Document Processing (IDP) (1st), Agentic Automation (1st), Business Orchestration and Automation Technologies (2nd), AI Legal & Compliance (1st), AI Finance & Accounting (2nd), AI Procurement & Supply Chain (1st)
Symantec Asset Management S...
Average Rating
8.0
Reviews Sentiment
6.6
Number of Reviews
1
Ranking in other categories
IT Asset Management (20th), License Management (13th)
VMware Service Manager [EOL]
Average Rating
7.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Venkat Sivaprakash - PeerSpot reviewer
Management Consultant at Accenture
Has significantly improved document-driven workflows and reduced processing time across finance and HR functions
Automation Anywhere has evolved significantly and upgraded itself to provide agentic AI and AI-based automation solutions for document automation. The product has matured considerably over time. We can create workflows that can call an API. We can include prompts in particular workflows for ChatGPT-related functions, connecting to an LLM and RAG to perform tasks. For document automation, modern features are available to train documents, ensuring high accuracy and repeatability over time. The system is very easy to use. I recently completed a course in document automation, typically designed for people involved in coding and technical aspects. Though I understand coding comprehensively, I don't do actual coding. The course was very accessible. Currently, extensive coding isn't necessary due to the hybrid model incorporating GenAI aspects, low-code, no-code capabilities, APIs, and numerous pre-built objects in Automation Anywhere. The features include GenAI-driven prompting methods and workflow creation capabilities. In these workflows, we can create decision boxes and call APIs without coding. We simply pull objects, drop them, connect them, and add minimal coding when needed. The most crucial aspect isn't coding but rather sizing the automation and fleshing out the details. Automation Co-pilot takes notes and performs automated analysis. It can extract details from videos, summarize conversations, and provide detailed information. During calls, it identifies instructions and performs tasks such as preparing reports and reconciliation. Automation Anywhere can also connect with Microsoft Co-pilot. Through Co-pilot, real-time operations can be executed, allowing direct interaction between vendors and automation through this component.
NR
Team Lead at a computer software company with 10,001+ employees
Plenty of features, stable, and scalable
The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations. I have found Symantec Asset Management Suite does not integrate well with Microsoft solutions, which in the corporate world is a large disadvantage. They are currently lagging behind Microsoft. The cloud version of this solution is not very convenient or comparable to other solutions, they need to improve it.
KL
Head Of Information Technology at ALAINE FORWARDING
It is stable and has useful features, but the automation feature needs improvement
All of the features are very suitable for us. It is also a stable solution Its automation feature needs improvement. They can include the vRealize Automation feature in this solution. I have been using VMware Service Manager for more than six years. It is stable. Its scalability is good, but…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The recording feature accelerates the timeline of your implementation."
"It is easier to learn, implement, and get things done with Automation Anywhere compared to other tools on market right now."
"When I compare it with other RPA tools, Automation Anywhere seems pretty good. It's a user-friendly tool. Anyone can easily understand it. If there is an error, you can easily debug it from the developer level. In Automation Anywhere, the error handling happens in the easiest way. In case of an error, we send an email. It's not too difficult code to understand. There's only beginning and ending error handling, which is easy to understand."
"Its ease of use is the most valuable feature. It is easy to train developers and find the right people, then use them to build the tool."
"It has definitely helped automating a lot of processes, but it is very difficult to build resilient bots. It is very difficult to find skilled developers in the market, who actually build resilient bots with appropriate error handling. Maintaining the bots is another challenge as the applications keep changing."
"I really like Screen Recording because it is used to record a task or a series of actions."
"Most of the features are valuable."
"For the beginners, it is an easy tool compared to other tools in market. Users can understand the line by line code and code it easily. There is no syntax or anything else. They can easily drag and drop, executing the bot directly."
"Symantec Asset Management Suite has better features than some of its competitors, such as the Microsoft Configuration Manager."
"Simplicity and flexibility are its major plus points making it a leading industry solution for deploying cloud environments."
"All of the features are very suitable for us. It is also a stable solution."
"We have installed a physical server for failover; we need to configure cluster on everything, but with VMware, we do not need to cluster because we automatically get seven physical nodes failover and if one fails we have no issues."
"It provides us with improved maintenance cycles."
"The Service Desk module and the Workflow module, which is extremely powerful."
"It provides us the following: A better utilisation of the hardware, more flexibility, improved maintenance cycles, and a system overview."
 

Cons

"It would be really good if they could give more priority to tickets which are raised by partners. Right now, Automation Anywhere customers and employees have higher priority."
"In high-availability, we have two Control Rooms acting as a cluster so if one fails the other one will take over. But that's not our environment operationally, and the latest information we have is that they identified another product bug."
"I would like OCR for video and text using the IQ Bot. It should also be available in an email tag format."
"My current and previous companies have had stability issues."
"At some places, the if-else statements become so confusing so, at that place, they can change the UI for better understanding. Apart from this I liked this tool and would like to continue working on this."
"In order to score nine or ten, they still need to provide more flexibility and integration with other tools and options."
"The installation piece was sort of complicated because we are new to the business."
"We could use more accuracy with IQ Bot."
"The solution has not been updated in a while and parts appear to be outdated, such as the pictures. It is a reactive product in terms of development and features. They do not follow the market trends or have many innovations."
"Graphical User Interface looks a little bit old-school."
"Not a ten because the price is high."
"It needs to improve user roles and access rights."
"Its automation feature needs improvement. They can include the vRealize Automation feature in this solution."
"Still new in the market and a lot of its features are still not yet explored."
 

Pricing and Cost Advice

"Automation Anywhere falls within a mid-range price point when compared to other RPA tools on the market."
"If it is saving FTE and Generating a good ROI then it is Worth Investing."
"We were required to purchase licenses and bot runners, which determined the permissible run times for the bots."
"It's cheapest among the competition, although bargaining is a must."
"In terms of monetary savings, we automated a bot in three days that has saved us $30,000 in costs."
"The major reason that we selected Automation Anywhere was the licensing model."
"The Automation Anywhere license is affordable and not complex."
"They give us a good deal on the licensing because we bundle and customize things. If you ask to get a bulk business deal, you will receive more benefit. If you take other products from the suite, like IQ Bot, you can also receive a deal on the licensing."
"The price of the solution was reasonable a couple of years ago but now it is expensive."
"The price depends on different enterprises. As compared to Citrix, VMware is reasonable."
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Top Industries

By visitors reading reviews
Outsourcing Company
15%
Financial Services Firm
12%
Comms Service Provider
10%
Manufacturing Company
10%
No data available
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business161
Midsize Enterprise82
Large Enterprise558
No data available
No data available
 

Questions from the Community

How good is Automation Anywhere for RPA processes?
It depends on your use case. Is it simply to automate a couple of processes? Is it to augment a human team? AA is ver...
How good is Automation Anywhere for RPA processes?
From my experience using AA tool, it depends on the applications that you want to automate, because there some applic...
How good is Automation Anywhere for RPA processes?
It is a highly preferred RPA tool. You can check my Automation Anywhere Review to know more.
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Also Known As

Automation Anywhere, Testing Anywhere, Automation Anywhere Enterprise, Agentic Process Automation System (Now Certified for WorkSpaces)
Symantec Altiris Asset Management Suite
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Interactive Demo

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Overview

 

Sample Customers

Google, Linkedin, Cisco, Juniper Networks, DellEMC, Comcast, Mastercard, Quest Diagnostics
Amway (China) Co. Ltd., Barnabas Health, Cabela's Inc., Carrington Holding Company, Comparex, ForceTEC Co. Ltd., Hillsborough County Public Schools, Hutchison Whampoa (China) Commerce Limited, Johnson County Community College, Molina Healthcare Inc., Office of the Senator for Education and Science, Pima Community College, TIVIT, Travelport
Seventy Seven Energy Inc., Symantec, KBC, Vodafone, Region Hovedstaden, Bank Audi, Hewlett-Packard, BT Global Services, Edogawa City Council, HDFC Bank Limited, Bank Al Bilad, ABN AMRO N.V. Singapore, Savvis, Abu Dhabi Ports Company, SAP AG, Fundaments, T-Systems
Find out what your peers are saying about ServiceNow, Qualys, Lansweeper and others in IT Asset Management. Updated: September 2026.
913,806 professionals have used our research since 2012.