IT Manager/System Admin at Sprague Europe
Real User
Multiple functions, simple to use and install, and well-documented
Pros and Cons
  • "I'm pleased with the ability to search for documents; it's very useful."
  • "Scalability, as well as licensing costs, need to be improved."

What is our primary use case?

This solution is used to backup, restore, and replicate our data.

What is most valuable?

It's an easy-to-use tool with multiple functions.

The replication is easy.

It provides good findability of the missing documents.

I'm pleased with the ability to search for documents; it's very useful.

There is a lot of documentation available online. The Veeam forum is a great place to start because it contains a great deal of information.

What needs improvement?

Scalability, as well as licensing costs, need to be improved.

I like the idea of a web-based version or a web console. That is the top priority for us.

For how long have I used the solution?

We have been using Veeam Backup & Replication for more than five years.

We are working with the latest version.

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What do I think about the stability of the solution?

Some features are missing, such as web-based versions. 

I only have the software on the machine, and I must log in to use the software. There are some features that are missing in terms of stability.

What do I think about the scalability of the solution?

Scalability needs to be improved.

In our organization, I am the only user from the IT department.

How are customer service and support?

I contacted technical support in the middle of last year. There was an issue with our Veeam account that was resolved in a matter of days.

How was the initial setup?

The initial setup is straightforward. 

It is just a small installer. That was all there was to it, we just needed to fill in some options.

What's my experience with pricing, setup cost, and licensing?

The licensing cost needs improvement.

We have a yearly perpetual license. 

Which other solutions did I evaluate?

I was comparing Veeam to Dell DPS, and I was looking for information on products other than Veeam or Dell but were somewhere in between.

What other advice do I have?

My advice is to determine whether the version they have is the correct one that they require, as Veeam has three different versions. As a result, you must determine which version is appropriate for your organization. That is a mistake that we have made in the past.

I would rate Veeam Backup & Replication an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
CTO at NWI Telecom
Real User
A fast and easy-to-use solution that supports incremental backups and allows us to do a rollback and recover our services with a little downtime
Pros and Cons
  • "The peace of mind of the backup is very important. Incremental backups make it fast and easy to use. We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates."
  • "They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product."

What is our primary use case?

We use it to guarantee the uptime of our services and servers. We are using its latest version.

What is most valuable?

The peace of mind of the backup is very important. Incremental backups make it fast and easy to use.

We can recover from any failures in case of any hardware failures or malware attacks. We can do a rollback and recover our services with a little downtime. We can rollback even in the case of unsuccessful updates.

What needs improvement?

They have an integration with MS SQL, and you have to license MS SQL. This is something they need to change. They should go for an open-source database or a free SQL because you're already buying this product, and you shouldn't have to buy another product.

For how long have I used the solution?

I have been using this solution for a little over a year.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. It is just a complaint about MS SQL, but with everything else, it is really scalable. You can just add resources and use what you need. It is really flexible. We have six analysts who use this solution.

How are customer service and technical support?

I have never used their technical support.

How was the initial setup?

It is fairly easy to set up the solution. The deployment took just a few hours. Generally, two business days would be enough.

What other advice do I have?

I would advise planning your deployments ahead of time and predicting space refinements so that you can set up everything correctly. If you need to change it later, it is a little more complicated.

I would rate Veeam Backup & Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Veeam Backup & Replication
March 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,415 professionals have used our research since 2012.
IT Analyst at Deschutes County
Real User
Rock solid, great scalability, and great support
Pros and Cons
  • "It is a rock-solid backup solution. That's all, and that's what we were asking for."
  • "They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job. We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles."

What is our primary use case?

Our use case is about a hundred VMR servers and maybe a handful of agents.

How has it helped my organization?

It has improved our organization. I don't have to spend all day troubleshooting backups, so it has freed up a lot of time.

What is most valuable?

It is a rock-solid backup solution. That's all, and that's what we were asking for.

What needs improvement?

They fixed everything that I was hoping for. It is pretty good. There were a few things in 9.x that I was wishing for, and they came true in version 10. We were looking for retention without having to make a copy job.

We're getting ready to migrate m365 to the cloud. I haven't dived into it to make sure, but I wish the m365 backup would integrate into the current console so that we don't have to use two different consoles.

For how long have I used the solution?

I have been using this solution for maybe two years. I use it daily.

What do I think about the stability of the solution?

It is rock solid. We didn't have any issues.

What do I think about the scalability of the solution?

Its scalability is great. They have scale-out backup repositories where you can add more extents, so it'll grow with you. You just buy more space or another server and then add it into the scale-out backup repository.

Primarily, there are six users, and I'm the primary one. We're all in the operation center.

How are customer service and technical support?

Their technical support is great. They're quick, very knowledgeable, and very proficient. I would give them a ten out of ten.

Which solution did I use previously and why did I switch?

We used Unitrends before this, and it was constant babysitting. It worked great for that time period, but once we migrated to VMware, we decided to try one of the industry standards. It has really paid off for us. Unitrends was quite a bit more expensive.

How was the initial setup?

Now that I understand it, it would probably be simple, but initially, it was a kind of interesting concept. It was a little bit complex, and we had a vendor who configured it for us, but we battled it until we got it all configured the way we wanted. The biggest issue was the space for making the backups. We didn't realize how much space we would use.

What other advice do I have?

Don't waste your time. Go ahead and do it.

I would rate Veeam Backup & Replication a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Virtualization Consultant at Bahwan IT
Consultant
Easy to use, good support, and the backup and restore features are very fast
Pros and Cons
  • "The user interface is good and it is very easy to use."
  • "I would like to have the capability of backing up a physical machine, as opposed to just a VM."

What is our primary use case?

We are a Veeam distributor and this is one of the solutions that we use, and also implement for our clients. 

We have been using an on-premises deployment. It is installed in our VMs, and we have created a backup repository. It performs a daily incremental backup, and on the weekend it performs a full backup. 

What is most valuable?

The restore option is very fast when restoring the VM, and it is the most valuable feature for me.

The user interface is good and it is very easy to use.

What needs improvement?

I would like to have the capability of backing up a physical machine, as opposed to just a VM.

For how long have I used the solution?

We have been using this solution for about one month.

How are customer service and technical support?

The support team is very friendly and they have helped us a lot. When we have needed any help or support, we have been able to reach them.

Which solution did I use previously and why did I switch?

I used to use IBM Tivoli, and I find that the backup and restore operations are much faster with Veeam. The price of Veeam is much lower than the IBM solution. In Veeam we can use different kinds of storage, whereas, with IBM, we could only use a tape backup.

How was the initial setup?

Veeam is very easy to implement. The installation is easy, and you do not need a technical person to be present.

The deployment takes approximately two hours, including configuration.

What about the implementation team?

We had some assistance from our contact with Veeam in Dubai.

What other advice do I have?

We are happy that we are using Veeam.

I would rate this solution a ten out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1053252 - PeerSpot reviewer
reviewer1053252Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
Top 5MSP

After sale support should be the most important decision criteria for buying any solution. When it comes to disaster recovery usually people are mentally stressed and challenged in terms of RTOs, that causes a bit of a panic and may affect proper judgement of taking the right decisions at the time, having a simple solution comes handy in such situations. All I can say that according to my 2 year in depth experience of dealing with multiple Veeam products and before that having dealt with other backup vendor's I cannot stop but say the truth that Veeam has an amazing after sales support experience hence their NPS scores and their products are the easiest to use in their field so far. It really just works!

Senior Engineer at Inland Norway University of Applied Sciences
Real User
Top 20
User-friendly backup of the whole virtual server
Pros and Cons
  • "The most important part is that you actually know you have a backup of the whole virtual server."
  • "I have also been struggling with the storage and in some cases I need to move things due to performance."

What is our primary use case?

We are using Veeam at our college and we have been connected for a while now. We use it for backing up virtual servers in the Hyperwave and it is working very well. It works well for backing up services. We can backup Microsoft Exchange and Microsoft Sharepoint and it is actually easy to understand how to restore from it. It has an easy UI.

How has it helped my organization?

The most important part is that we know we have a backup of the whole virtual server. We can restore the whole server if we want, or just take some specific files. I like this duality of the product. That's how I put it on virtualized software.

What needs improvement?

The most important improvement would be for it to be updated to support new servers and we actually are in a situation that we are going to connect our Exchange service to a new one. They have to actually support new software as they are released and I think Veeam has promised to support new Windows upgrades which is important .

If they had some more agents for physical computers, that would also be a nice feature.

I have also been struggling with the storage, and in some cases I need to move things due to performance. We can use replication and we hope that this will help us continue with Veeam.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

This solution is very stable. I have been struggling with the storage now and that's not Veeam's fault, but sometimes I have problems with it. We are short on storage right now, but because of some performance issues we have to reserve a room at our location and the connection between those two rooms is not great. I hope I found the cause of that problem so in this situation we actually have been struggling with storage. I know that Veeam has support for more storage. If there was a snapshot functionality on Veeam, it would help. I think we cannot use the replication part of the solution but I think we are going to use it more now when they have more of the location sites, and replicate to the different locations.

How is customer service and technical support?

I know they have good support, but I haven't been using them very often. I'd like to try and figure out what the problem is myself. I know that we have a contract to use their help. Mostly I use the support for upgrades to new versions. I don't contact Veeam support very often.

How was the initial setup?

The initial setup was straightforward. It was easy to install. If you miss some plugins for Windows, you actually can click "okay" and it's on the installation media. The installation is very easy. 

What was our ROI?

It is a cheap solution with the ability to backup for our needs.

What's my experience with pricing, setup cost, and licensing?

The price is great. It's software related, and I know that might be a good thing because it's a cheap solution to buy and we have been looking for a program for backup and they fit the bill. The price of Veeam and its software related products enable you to have your own hardware. You can use your own infrastructure and you can actually buy what you want. This is cost-effective. It might be that if you buy something else and they have media things it's very expensive but it works very well. If your company has pressure to actually get back data very quickly, it might not be possible with this solution. Our college environment doesn't seem to have this problem. There has not been much down time but I think if the server is broken, it just restores within an hour and everything returns back to normal.

What other advice do I have?

You can actually use the infrastructure you already have so you don't have to buy new hardware to actually start using it. That's the most important part about this solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Sr. System Admin at a financial services firm with 10,001+ employees
Real User
It is very simple and fast to power-on a replicated server, making it come online again

What is most valuable?

Replication (fast recovery for replicated servers).

How has it helped my organization?

It has decreased downtime issues. By using replication, we decreased our downtime for crashed servers and having other service/system issues.

It is very simple and fast to power-on a replicated server, making it come online again.

What needs improvement?

I'm not sure if this option is available in new versions. But different types of licenses could not be used on the same Veeam server in the past, it would be good to be able to use mixed types of licenses in the same server.

For how long have I used the solution?

About four years.

What do I think about the stability of the solution?

No, it is working nice and smooth.

What do I think about the scalability of the solution?

No, because we are using this product in a small environment.

How are customer service and technical support?

We do not encounter many problems with the product, but we do get an instant response when needed.

Which solution did I use previously and why did I switch?

We are still using a different product for backup. Veeam is being used for replication only.

How was the initial setup?

Since it was a single server setup, it was easy to install and configure.

What's my experience with pricing, setup cost, and licensing?

It is acceptable for us because we having been using it for approximately four years. However, I think for new buyers/customers it may be cheaper than other products.

Which other solutions did I evaluate?

Another product is being used for backup. We did a PoC with Veeam, then bought it.

What other advice do I have?

It is easy, with many features, (I think) it is cheaper. Very useful for virtual environments.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user156621 - PeerSpot reviewer
Network Administrator at a educational organization with 51-200 employees
Vendor
Would be good to have ability to backup physical servers but product is breath of fresh air compared to similar products

What is most valuable?

I have managed Veeam for several years and the user experience, the minimal complexity of management have been a breath of fresh air compared to experiences with similar products. I have had issues with other products from implementation to upgrade of versions and basic restore of data. Veeam has simplified the upgrade process and made it straightforward. I have experienced no issues with the installers. I can’t say I’m lucky so I have to say the product has been solid for me.

The value of the feature set is a difficult question. The instant restore is a great feature knowing that in the event of an outage our downtime will be minimal, as well as the Exchange explorer, the ability to restore files so granular to an entire VM is exceptional. I would also have to mention the Veeam One monitoring tool is used daily. The ability to have Grandfather, Father, and Son backups is extremely useful when preparing backup for tape or offsite. The compression and de-duplication capabilities for space savings and off-site backups.

How has it helped my organization?

To us the ability to restore an entire VM for Development and User Acceptance Testing is invaluable the need to Develop continues to grow and Veeam supplies us the ability to manage this seamlessly. Utilizing the de-duplication and compression built into Veeam we are able to keep backup longer and have the ability to perform more frequent backups.

What needs improvement?

I do have a need ever so small to have the ability to backup physical servers, this is not something Veeam offers.

For how long have I used the solution?

I have been a Veeam customer for the past 4 Years.

What was my experience with deployment of the solution?

Deployment was very easy and straight forward. Upgrade process has also been straight forward.

What do I think about the stability of the solution?

In the infancy of the product I did encounter an instability with the backup chain becoming corrupt with every failed backup this issue has been resolved in the newer releases of Veeam.

What do I think about the scalability of the solution?

Scaling Veeam out was as simple as applying licenses to the new host that I wanted to protect or use as a target for my replication jobs.

How are customer service and technical support?

Customer Service:

We purchased our product threw a third party and the need for customer service interaction has not been warranted. We were able to view a demonstration of the product live at a technical event.

Technical Support:

I have had to work with support on a few issues early in the game. I found them to be very responsive and quick to resolve the issue. The professionalism and knowledge was at very high level.

Which solution did I use previously and why did I switch?

I had originally used a different solution for backup and replication. I thought it was clunky and issue ridden but it worked for the situation I had. I was even looking at improved versions of the product when I came across Veeam at a vendor showcase. I was blown away by the manageability and scalability of veeam and after a little more research ordered it. I have not looked back since. Veeam has done everything it promised and with every release there have been great new tools and advances in the product.

How was the initial setup?

Now it has been several years since the initial setup but the setup was very straightforward, the agentless backup solution is easy to install and connect. The complex part of the setup was the decision of what database server I wanted to use.

What about the implementation team?

Veeam was implemented by an in-house team. Training for installation and configuration was found on Veeam website and support was ready to assist if any bumps were found.

What was our ROI?

I cannot give a dollar amount, but I can say the ROI with Veeam data deduplication has saved on time with backup window shrinkage and the storage required decreased substantially.

What's my experience with pricing, setup cost, and licensing?

The original setup cost was very minimal, licensing was less expensive than the competitors and the equipment needed was purchased previously for the in place backup solution. Day-to-day expenses have also dropped with smaller lighter backups the window has shrunk from around 10 Hrs. to an area of 4 Hrs. This enables us to use this time for other mission critical task.

Which other solutions did I evaluate?

I had evaluated vRanger and Symantec backup products, both have come a long way since the evaluation but at the time of our Veeam purchase it was the product that had the features we needed.

What other advice do I have?

Download the free version and give it a try. I believe you will find what you are looking for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chris Childerhose - PeerSpot reviewer
Chris ChilderhoseLead Infrastructure Architect at ThinkON
ExpertTop 5Real User

If you are looking for physical server backup try the Endpoint Backup product. It can integrate with Veeam repositories and works very well. I have it on my Veeam servers which are physical and it sends backups to a Veeam Repository. Also the ability to create recovery media is exceptional as it can be a bootable image.

Senior System & Security Administrator at a legal firm with 51-200 employees
Real User
It's stable, and the restoration is easy and reliable
Pros and Cons
  • "One of the most valuable features of Veeam is that the restoration is easy and reliable."
  • "The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved."

What is our primary use case?

We primarily use Veeam as a backup system, so for backup operations. Every company needs to have backups and restoration, and cannot live without it. We have ransomware, system failure, and a lot of problems facing us, so we need backups for the emailing systems, database, Hypervisor, and VMs. 

What is most valuable?

One of the most valuable features of Veeam is that the restoration is easy and reliable. 

What needs improvement?

The ease of use could be improved, but I don't have a very deep amount of experience in Veeam, so it's difficult to say what could be improved. 

For how long have I used the solution?

I have been using Veeam for a couple of years.

What do I think about the stability of the solution?

This solution is stable, and the restoration of Veeam is easy and reliable. 

How are customer service and support?

A partner or mine has contacted technical support many times. He was very satisfied and recommended their support team. 

Which solution did I use previously and why did I switch?

I have also tried Veritas Backup Exec, which is more difficult to use. 

How was the initial setup?

It takes about two hours to install and implement this solution and to start backing up data. The operation of backups depends on the customer's data, so the timeframe will depend based on that data. 

For deployment and maintenance, we have one person for administration and restoration and the IT manager for managing the system. 

In my organization, users use it centralized, and it works for the servers and operates silently. No one can pause or refuse the backup operation. We implemented it like this for all customers, so that it backs up to the server and works without user involvement.

What about the implementation team?

We implemented this solution through an in-house team. 

What's my experience with pricing, setup cost, and licensing?

We pay for a license to use this solution, and we recommend that our customers pay for a license and a renewal license. 

What other advice do I have?

I rate Veeam Backup a nine out of ten, and I would recommend it to others. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.