Arsalan Orayedh - PeerSpot reviewer
Service Delivery Engineer at Gulf Air
Real User
Top 20
Easy to use and has an efficient technical support team
Pros and Cons
  • "It integrates easily with third-party solutions compared to other vendors."
  • "Its import and export processes for information and policies could be better."

What is our primary use case?

We use the solution to back up all our products, like Exchange, SharePoint, Linux, Windows, Oracle, and SQL.

What is most valuable?

The solution has a user-friendly interface.

What needs improvement?

The solution's admin scheduling scripts need improvement. Also, import and export processes for information and policies could be better.

For how long have I used the solution?

I have been using the solution for six months.

Buyer's Guide
Veeam Backup & Replication
March 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate the solution's stability as a nine.

What do I think about the scalability of the solution?

I rate the solution's scalability as a nine.

How are customer service and support?

The solution's customer support team is responsive and efficient. It resolves the issues promptly.

Which solution did I use previously and why did I switch?

We have used IBM TSM and Symantec NetBackup before. In comparison, the solution is simple to use, integrates well with third-party solutions, and has dedicated technical experts.

What other advice do I have?

I rate the solution as a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mostafa Atrash - PeerSpot reviewer
Sr. Enterprise Solutions Engineer at Palpay
Real User
Top 5Leaderboard
A stable and scalable backup solution which provides fast restoration
Pros and Cons
  • "The fast backup and restore feature is the most valuable."
  • "The pricing of the solution is fair."
  • "The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved."

What is our primary use case?

I use the solution to backup the VMware environment and Linux servers.

What is most valuable?

The fast backup and restore feature is the most valuable.

What needs improvement?

The interface and cluster environments could be improved in the future as presently they are using agent interface instead of user interface. Also, the backup for the Oracle WAC environment can be improved.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The tool is stable. I rate it nine out of ten.


What do I think about the scalability of the solution?

The tool is scalable. 

How are customer service and support?

The technical support team is good.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Previously, I used Data Protector, EMC network test and Commvault.Veeam is the master for handling the VMware environment. If you need a backup solution to backup your virtual environment, Veeam is the one.

How was the initial setup?

The initial setup is straightforward. The deployment takes one hour. One engineer can look after the deployment. After the solution is setup it hardly requires any maintenance, just time-to-time updates are required.

What was our ROI?

I have seen a Return on Investment, in terms of saving time and money.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution is fair.

What other advice do I have?

Veeam is a good solution and one should be committed to it.

I rate it nine out of ten.


Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Backup & Replication
March 2024
Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
765,234 professionals have used our research since 2012.
Technical Presales Consultant/ Engineer at a tech vendor with 10,001+ employees
MSP
Top 5
Simple deployment, exceptional restore capability, and seamlessly data recovery
Pros and Cons
  • "One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature."
  • "There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative."

What is our primary use case?

My customers rely on Veeam Backup & Replication primarily to safeguard their systems, secure their workloads, and support hybrid cloud and multi-cloud environments. It allows them to back up their data across various cloud platforms and perform cross-platform restoration. For instance, they can back up VMware and restore it on Azure, among other scenarios. In addition to this, they can efficiently back up mainstream applications such as VMware Internet workloads, Microsoft Hyper-V, and Microsoft applications, such as Active Directory, Exchange, and more.

The solution can be deployed on the cloud and on-premise.

What is most valuable?

One of the standout features of Veeam Backup & Replication is its exceptional restore capability, enabling users to recover their data seamlessly. Another valuable functionality is the automated verification of backup restorations, made possible through the Sure Backup feature. The software boasts numerous other noteworthy features that offer immense value, including the NAS backup feature.

What needs improvement?

There is room for improvement in the application backups, particularly for Oracle and SaaS systems. Veeam Backup & Replication offers a plugin specifically designed for Oracle and SAP HANA databases. In version twelve, they introduced enhancements that allow deploying the plugin from the backup server. However, manual configuration is still required on each server to schedule the backup and specify the backup repository. Additionally, transitioning from a Windows server to a Linux server requires converting the existing model. Previously, Veeam heavily relied on Windows and Microsoft SQL databases for their solution. Fortunately, in version twelve, they introduced an enhancement by offering the option to use a Postgres SQL database, which is an open-source alternative.

In a future version, it would be highly advantageous for the vendor to introduce a specific feature that addresses an important customer need. Many enterprise customers utilize deduplication appliances for storing their backups, particularly when compliance requirements demand data encryption during transit and at rest. While the current solution offers encryption during transit, there is a limitation when it comes to seamless integration with deduplication appliances. When encryption is enabled, backups are directed to a standard repository. Subsequently, enterprises are compelled to store encrypted backups on a staging repository before transferring them to the deduplication appliance. This approach affects deduplication ratios. Ideally, it would be beneficial for enterprises if there was a way to seamlessly encrypt backups on the staging repository and then move them to the deduplication appliance in their encrypted format without impacting deduplication ratios. Such an integration would greatly benefit enterprise customers.

For how long have I used the solution?

I have been using Veeam Backup & Replication for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

I rate the stability of Veeam Backup & Replication an eight out of ten.

What do I think about the scalability of the solution?

Veeam Backup & Replication demonstrates impressive scalability through its modular architecture. By utilizing multiple proxies and repositories, users can effectively distribute the workload and achieve load balancing. This scalability feature allows the solution to adapt and accommodate varying environments. Thus far, there haven't been any encountered scenarios where scaling became a significant challenge.

We are focusing on enterprise customers at this time.

I rate the scalability of Veeam Backup & Replication an eight out of ten.

How are customer service and support?

The support provided by Veeam Backup & Replication is truly exceptional and highly responsive. Whenever I encounter any issues on-site, I can confidently open a support case and reach out to their toll-free number. Their support team promptly connects with me and offers remote assistance almost instantly. While the quality of engineers may vary, Veeam has a commendable escalation process in place. If I encounter any difficulties with an engineer, I have the option to request a change or escalate the issue to a manager, who can assign a higher-tier engineer to provide the necessary support for the solution.

I rate the support from Veeam Backup & Replication a ten out of ten.

How was the initial setup?

The initial setup of Veeam Backup & Replication is simple. However, the difficulty of integrating it with an environment comes down to the type of environment, it details that can take time.

The implementation process for Veeam Backup & Replication involves several essential steps. Firstly, you engage in planning activities such as sizing and designing the solution, ensuring that all three prerequisites are met. Once the planning is complete, you proceed to download the software and initiate the installation and integration process. This includes configuring firewall ports to be open and defining antivirus exclusions to optimize performance. Additionally, you need to manage permissions on the target machines that you intend to back up. These are just a few examples of the tasks involved in the implementation process.

I rate the initial setup of Veeam Backup & Replication an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

Compared to other enterprise solutions, Veeam Backup & Replication generally offers a competitive price point. However, there has been a noticeable and concerning increase in pricing, particularly in the year 2023. The rate of price hikes has been significant, with prices escalating three times during the first quarter of the year. This trend indicates a substantial shift in the pricing structure, which may have implications for customers and their budgeting considerations.

The pricing model of Veeam Backup & Replication differs from other vendors in the industry. While many backup vendors base their pricing on the amount of storage in terabytes, Veeam opts for a server-based pricing approach. This server-based pricing has traditionally been more appealing to end customers, offering a simpler and more straightforward cost structure. However, as Veeam continues to grow and expand, it is encountering challenges in managing costs with this pricing model. From our company's perspective, the terabyte-based pricing model is more convenient and preferable.

There are not any additional costs other than the standard licensing fees.

What other advice do I have?

Veeam Backup & Replication is an excellent choice for those seeking a generic backup solution. It caters to a wide range of requirements and fulfills approximately 80 percent of the market's needs. Customers running VMware, Hyper-V, Nutanix workloads, and more can readily utilize Veeam Backup & Replication. However, for those with highly customized or specific workloads, a more tailored solution might be necessary. While Veeam Backup & Replication is versatile and widely applicable, certain niche requirements may call for a specialized backup solution beyond the generic features of Veeam Backup & Replication.

I rate Veeam Backup & Replication an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Senior IT Consultant at société de services et d'ingénierie en informatique
MSP
Easy to deploy with good snapshots and instant recovery capabilities
Pros and Cons
  • "The solution is very easy to deploy."
  • "The pricing could be improved."

What is our primary use case?

The solution is used primarily for backup and replication.

What is most valuable?

The solution is the best product to backup and replicate in a real-time virtual platform.

This is the only product in the world that can do the two actions. 

You can use a snapshot from many types of storage and restores granular items and functionality from the exchange, email, or any active data storage object. 

You can do instant recovery, which is quite helpful. If you have any problems, you can start your Veeam from the backup and use it to restore, and it will do it in the background.

The solution is very easy to deploy.

The solution scales quite well. The performance has been good.

We've found the solution to be very stable so far.

Overall, it's a very good product.

What needs improvement?

The pricing could be improved. They should work to make it less expensive.

In one case, the solution did not support a backup from EIX Unix from IBM. This is the only handicap I've found in relation to the product.

For how long have I used the solution?

I've been using the solution for about three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is quite stable. There are no bugs or glitches. It doesn't crash or freeze. It's quite reliable. The performance is good.

What do I think about the scalability of the solution?

We've deployed the solution for 10 to 20 customers.

The solution can scale. If a company needs to expand, it can do so.

How are customer service and technical support?

I've had some previous experience with technical support, and I don't really have any complaints. They were knowledgeable and responsive and I would say I've been satisfied with their assistance overall.

How was the initial setup?

The solution is very easy to deploy. It's one of the selling points of the product.

What's my experience with pricing, setup cost, and licensing?

The pricing is increasingly becoming more and more expensive. In 2020, it was a good price. After the last version, 10, the price has been very, very high.

What other advice do I have?

I'd rate the solution at a nine out of ten overall. If it weren't for the pricing issues, I'd likely rate it higher. It's a really great solution in general.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Managing Director/ VP of Sales at a tech services company with 51-200 employees
Real User
Reliable with helpful technical support and competitive pricing
Pros and Cons
  • "It's a pretty complete product."
  • "During the initial setup especially, there's a bit of a learning curve."

What is our primary use case?

The solution is primarily used for backups. 

We're a managed service provider and we use it to back up our own stuff. We use it to backup all of our client's data. Obviously, depending on the client, they're very much siloed. We've got multiple backups and multiple instances of Veeam deployed in their particular partitioned-off networks. Those are daily backups. We do full backups and we do incremental backups. Exactly what that schedule depends on the client itself, however, on a daily or a weekly basis, we have the typical things that end users do where they delete files and we have to go recover them. 

How has it helped my organization?

We've had catastrophic failures at sites due to our location in Florida. Over the years, hurricanes come through and things happen, and we've had to deploy backups to get clients back up and running.

What is most valuable?

The most important features of backups are them being able to make sure they're reliable, and that whatever you need to restore you have access to. Veeam offers us that. You can easily restore everything to get the data back in the event of an emergency.

It's a pretty complete product. 

For the most part, it is competitively priced.

Technical support has always been very helpful and responsive. 

What needs improvement?

Pricing is always an issue. The less it costs, the better for us and our clients. Therefore, if they can lower the costs, that would be ideal for us.

The ease of usability and a learning curve to get up to speed are usually important. If they can continue to streamline and simplify their product, that would help us a lot. During the initial setup especially, there's a bit of a learning curve. 

For how long have I used the solution?

I've been in the business for 30 plus years and have health with multiple backup solutions, including Veeam, for many, many years. 

What do I think about the stability of the solution?

The solution is reliable. It's stable. There are no bugs or glitches. It doesn't crash or freeze.

How are customer service and technical support?

Technical support has been good. We haven't had any issues really. 

How was the initial setup?

There's a learning curve you need to deal with when you are implementing the product. Once you're implementing it and figuring out everything configuring the features, it's okay, however, it's not exactly straightforward.

We go through some training first from our more senior-level people that have already been using it when we train new people, and obviously, that has helped when it comes to implementation. We're finding it's getting easier to cross-train folks.

We're generally able to support it, in terms of maintenance. We've got thousands of users, and therefore, we've got several people on the team at various stages. We have two or three senior guys and then we have several of the mid-tier folks, and obviously, we've got new folks coming on every month that we're cross-training for the entry-level positions.

What's my experience with pricing, setup cost, and licensing?

In terms of pricing, our marketing department handles that. I don't really deal with that area. However, I can say that I would assume that the solution is competitive or else we would not be using the product.

I'd advise those considering the solution to first make sure they take the vendor training and get at least one or two on the team up to speed from people that know the product. Then, use them to cross-train the rest of your staff.

Which other solutions did I evaluate?

I'm always researching and downloading information, and recently, I was looking at that Cloud Backup Report.

We've looked at other options. They're all pretty similar. With Veeam, the interface seems to be fairly easy to use and the price points are good. I don't know exactly what it is off the top of my head, however, I know that we've had several conversations about it being price competitive.

What other advice do I have?

I've done lots of backups in the past, both onsite offsite, and for DR.

I'd rate the solution at a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Joshua Abello - PeerSpot reviewer
SAP Sub-Infrastructure Manager at Shalom S.A.
Real User
Storage Snapshots is a great feature and we appreciate the good customer service
Pros and Cons
  • "Storage Snapshot is a good feature and very safe."
  • "The backup and integration could be improved."

What is our primary use case?

We use this solution for database backup. We are customers of Veeam. 

What is most valuable?

We've had a bad experience using Snapshots from VMware and so we now use Storage Snapshot which is much better and very safe.

What needs improvement?

I think the backup and integration could be improved. 

For how long have I used the solution?

I've been using this solution for five years. 

What do I think about the stability of the solution?

Veeam provides good stability. 

What do I think about the scalability of the solution?

The solution is scalable. 

How are customer service and support?

The technical support is very good and they are very responsive. 

How was the initial setup?

The initial setup is straightforward. It took us about 10 minutes to deploy and configure, and maybe an hour in total to implement. Two people use the solution in our organization and we are currently considering whether to increase usage. 

What other advice do I have?

I rate this solution nine out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Network Administrator at Ulbrich Of California, Inc.
Real User
Useful dashboards, reliable, and beneficial report
Pros and Cons
  • "The most valuable features of Veeam Backup Replication are ease of use, dashboards, and reporting."
  • "The replicating from Veeam Backup Replication to Azure cloud could be improved."

What is our primary use case?

We are using Veeam Backup Replication for daily backups and disaster recovery.

What is most valuable?

The most valuable features of Veeam Backup Replication are ease of use,  dashboards, and reporting.

What needs improvement?

The replicating from Veeam Backup Replication to Azure cloud could be improved. Situation:seeding large amounts of data from veeam to azure. I opened up a ticket because there is no clear cut documentation (Steps) on how to do so. they have pieces of the process in different articles with different headings. i opened up a ticket and it was like i was the first customer to ask for this. seeding is when you have slow to medium bandwidth and need to offload the data locally then send it to azure. with some help from support i had to put together my own notes from alot of trial and error from ordering the wrong type of box from azure to completing the process once i actually got the data uploaded to azure. i just feel like they didn't do good job in documenting how to seed data to azure properly

For how long have I used the solution?

I have been using Veeam Backup Replication for a year and a half.

What do I think about the stability of the solution?

Veeam Backup Replication is stable.

What do I think about the scalability of the solution?

The scalability was good, it met what was in the marketing of the solution.

How are customer service and support?

The support from Veeam Backup Replication has been very good, it was excellent.

How was the initial setup?

The initial setup was straightforward.

What other advice do I have?

I would advise others the solution is straightforward. We used a third-party demo that was simple for the services. The overall support and services are good. However, the Azure integration difficulties for cloud replication need to be fine-tuned in terms of knowledge-based.

I rate Veeam Backup Replication a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Roopesh Mohabeer - PeerSpot reviewer
Senior Systems Support Analyst at WARWYCK PHOENIX PCC
Real User
Top 5Leaderboard
Stable, easy to install and user-friendly
Pros and Cons
  • "I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet."
  • "The ability to do more backups should be addressed."

What is our primary use case?

I am using the latest version of the solution. 

We use the solution for backing up data to disk. 

What is most valuable?

The solution is very user-friendly. 

There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model. 

What needs improvement?

The ability to do more backups should be addressed. This process would require us to increase the storage or do concurrent backups on tapes, necessitating changing the number of drives that can be used to write on tapes. 

For how long have I used the solution?

I have been using Veeam Backup & Replication for the past four or five years. 

What do I think about the stability of the solution?

It's a very good solution. I would recommend it. It's stable and I have not had any issues with it. An issue which we might encounter would involve us running out of space on the tapes. To me, the solution is perfect for use. 

How are customer service and support?

I'm satisfied with tech support, because the solution is so stable that I haven't had the need to engage any of the engineers yet. That's the best thing about it.

Which solution did I use previously and why did I switch?

Prior to going with the solution, I used NetBackup.

How was the initial setup?

Installation is easy and even the management of features is. I rate installation as an eight-point-five or nine out of ten for its ease of use. 

What about the implementation team?

The installation was through a third party. It was handled by one of our partners. 

What's my experience with pricing, setup cost, and licensing?

There are no surprises when it comes to the licensing, as we are not on the front-end TV licensing model.

When I did a tech refresh, we took out a subscription for the coming five years. 

What other advice do I have?

The regulations require that we hold onto the data for several months, so we do the feedback that's on Sands and then move it on tapes. This is why we need to move feedback from the disks to the tapes. 

I was pretty surprised by the compression rate, because it does a pretty good job. I would say the only disadvantage that I have on my end is the fact that we are limited in the number of backups that can be run concurrently, in respect of backup tapes, because this is limited by the number of clouds. This is not a commentary on the solution itself, as it has more to do with infrastructure.

The number of backups that can be done concurrently is dependent on our attached hardware. Solution-wise, I would rank the solution as being up there with the best.

As we are responsible for our Veeam backups and service, I would say that the solution is being used by the whole company, around 40 people.

I would definitely recommend this product to others.

I rate Veeam Backup & Replication as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.