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Veeam Backup & Replication OverviewUNIXBusinessApplication

Veeam Backup & Replication is #1 ranked solution in best Backup and Recovery Software, top Cloud Backup tools, and top Disaster Recovery Software. PeerSpot users give Veeam Backup & Replication an average rating of 8.4 out of 10. Veeam Backup & Replication is most commonly compared to Azure Backup: Veeam Backup & Replication vs Azure Backup. Veeam Backup & Replication is popular among the large enterprise segment, accounting for 53% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 24% of all views.
Veeam Backup & Replication Buyer's Guide

Download the Veeam Backup & Replication Buyer's Guide including reviews and more. Updated: July 2022

What is Veeam Backup & Replication?

Veeam® Availability Suite™ delivers something fundamentally different — Availability for the Always-On Enterprise™ — leveraging IT investments in server virtualization, modern storage and the cloud to help organizations meet today’s service-level objectives, enabling recovery of any IT service and related applications and data within seconds and minutes.

https://www.veeam.com/vm-backup-recovery-replication-software.html

Veeam Backup & Replication was previously known as Veeam Backup and Replication, Veeam Availability Suite.

Veeam Backup & Replication Customers

Vodafone, American Standard Brands, Welch’s, University of Florida, Tata Global Beverages Limited, National Bank of Abu Dhabi, Hirslanden Private Hospital Group, MacLean-Fogg Company

Veeam Backup & Replication Video

Veeam Backup & Replication Pricing Advice

What users are saying about Veeam Backup & Replication pricing:
  • "Veeam products are less expensive than other products. The licensing costs are low and they're pretty affordable."
  • "They have a free edition that can back up up to 10 VMs or physical servers. Small and medium businesses can use this edition until they can afford to get a license, and after they get a license, they just activate it on the same console. That's the amazing thing about it."
  • Veeam Backup & Replication Reviews

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    Network Operations Manager at a educational organization with 501-1,000 employees
    Real User
    Dynamic and reliable backup solution
    Pros and Cons
    • "Integration with VMware is excellent with very granular recovery."
    • "In terms of what could be improved, when creating a backup job with Veeam, you can create a daily backup, but it doesn't do it within that job. It does not give you the ability to also set the terms for monthly and/or weekly backups. It has to be a separate job. It gets clunky to manage the timeframes where you don't want a daily to run on this day and creating weeklies. And you don't want a daily to run on this day doing monthlies. That is hard to deal with. It would be really nice if you could do it through a single command line or a single interface."

    What is our primary use case?

    Our primary use cases for Veeam Backup & Replication are backing up to the cloud, backing up to a couple of deduplication appliances, and backing up to local disk - compressed to disk.

    How has it helped my organization?

    Veeam Backup & Replication is far more dynamic as far as being able to generate backup jobs. We used to use a product called NetWorker, and at the time the version of NetWorker we had would not back up to the cloud. I think it does now, but we're not using it anymore. But at the time, NetWorker was fairly new and it was just a tape backing up the disc. So Veeam is far better dealing with virtual environments and the cloud as targets. The capability with Veeam is just there.

    What is most valuable?

    Veeam Backup & Replication works. It integrates very well with VMware, but not so well with Nutanix, but that's common, I understand. I have both VMware and Nutanix virtual environments and I'm backing up through the same Veeam services. I have proxies running on both environments. Like I said, integration with VMware is excellent with very granular recovery while with the Nutanix environment it is not as intuitive, not as readily available.

    What needs improvement?

    In terms of what could be improved, when creating a backup job with Veeam, you can create a daily backup, but it doesn't do it within that job. It does not give you the ability to also set the terms for monthly and/or weekly backups. It has to be a separate job. It gets clunky to manage the timeframes where you don't want a daily to run on this day and creating weeklies. And you don't want a daily to run on this day doing monthlies. That is hard to deal with. It would be really nice if you could do it through a single command line or a single interface.

    It is called a father son, or grandfather, type backup structure. The retention periods are not consistent or not available for different retention periods within that job. Retention periods being daily, weekly, monthly.

    As for what I would like to see in future releases, just the integration to other virtual environments. In our case, the Nutanix environment is incomplete with the enterprise manager recovery tools part of it. That's where it is incomplete on the Nutanix side as well on the ESX. On the VMware side, the ability to set your retention policy within a job over multiple periods would be really nice if that was doable.

    Buyer's Guide
    Veeam Backup & Replication
    July 2022
    Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,063 professionals have used our research since 2012.

    For how long have I used the solution?

    I have been using Veeam Backup & Replication for well over a year, probably 18 months, maybe even close to two years.

    What do I think about the stability of the solution?

    The product relies fairly greatly on the implementations of the storage vendors. For example, we were using large storage in AWS and it was using Microsoft. It's the format - ReFS, the recovery, the storage, the dis format, the volume formatting. We had a serious failure and lost six 30 terabyte ReFS volumes in AWS and lost nine 15 terabyte ReFS volumes on our local storage. I was able to recover the local storage in a little over two months. To recover the AWS storage of our volumes we calculated would have taken between six months to a year and probably cost us several tens of thousands of dollars.

    So our volumes are still sitting in recoverable AWS in the case where if we actually have to recover something it's doable at significant cost. But we don't use ReFS storage anymore.

    What do I think about the scalability of the solution?

    I'm not big. We have 200 employees and maybe 50 or 60 or 70 VM's, something like that. We have a data domain appliance that we rent space on that is offsite. We have an extra grade appliance and I have a bunch of CADA disks on a net app for just local storage. If that's scalable, I don't know. My understanding is that I can create more, but everything is local. So I don't have to have remote backup servers. But I understand that with my license I can create remote backup servers, as well.

    That sounds like it's pretty straightforward. You link it and you can move backups from one site to another and then recover them off that other site. From what I've read, it sounds amazing, but from what I've done, I've never had to go into any great remote control, remote access or remote sites. So I don't know as far as the scalability goes. It sounds like it can scale up the ying yang. The one thing that I'm aware of though, is that when you're doing the backup, when you're scaling, you wind up with tears, because you have one server backing up a set of VM's, or an environment. And you have another server backing up another environment or another set of VM's.

    If you lose one backup server it is able to catalog those backups from another server. I know you can catalog those backups to another server to recover. So it's dynamic. I've had to do that. I've had to build a new server and then recover the catalogs and recover data. It is powerful, it is capable. I like it.

    In terms of direct users, it is me and three others that have gotten their fingers into it a little bit by the documentation that I've written on how to do something step by step. But there is really only me managing the system.

    We are using this product extensively now. 

    From the time that we installed it until now, we had to switch from CPU licenses to what they call UL, Universal Licensing. Because CPU licensing was only available on a VMware infrastructure and when we entered do our Nutanix infrastructure, we had to change the licensing model. There was a small cost to doing that because of the way it's licensed. We have not had to increase our license count yet. I will be shortly implementing another version of the Veeam. I think it's a very simple license, it's the five user license. It's in the VLU, but it's not the enterprise version of it, for our computer science department. They will be managing their backups with Veeam and a technician who I will be training.

    How are customer service and support?

    That ReFS issue was one of the things that I had with technical support. For the most part they have been very responsive. They have been helpful when it's actually a Veeam issue. With the ReFS thing, they couldn't do anything about that and they referred me to Microsoft, which was a fricking waste of time. I'm so ticked with Microsoft.

    Which solution did I use previously and why did I switch?

    We used to use NetWorker for 10 or 12 years.

    We made the switch because of the virtualization and cloud access as well as disc storage on the version of NetWorker that we were running. NetWorker requires a physical appliance and the upgrades to NetWorker were cumbersome. The next generation of NetWorker, if we had stayed, would have required a rebuild of our hardware, which we've done once and was a pain in the backside. At that point, I don't think we could have run NetWorker because it wants to go to talk directly to devices and manage devices at a hardware level. So you can't virtualize the connections. So our NetWorker product had to reside on a physical machine.

    I don't know if that has changed since we haven't used NetWorker for probably three - four years. We haven't done any upgrades in four years. So the move to Veeam or Commvault, which was the two that we were looking at, was primarily because we had local vendor support for both products. The move to Veeam was well priced, Commvault was out to lunch as far as dollars and cents. We are a fairly small shop and the pricing was just outrageous for Commvault 300 virtual machines. 

    Veeam natively lives in a virtual environment. NetWorker couldn't. We also used to use a Norton product. I have forgotten the name of it - it starts with an S.

    Those were retired when we started using Veeam. It has been four years since any of those were active, but those were for our remote sites. They only backed up the tape. We didn't explore Backup Exec in a virtual situation. Just didn't even look at it. I don't know if that was a mistake. I don't think so. Like I said Veeam, works really well. I am very pleased.

    How was the initial setup?

    The documentation to set it up was great. I think we were up and running in about 30 minutes. That was to set up the backup server. Then there is building other services - the proxies, the repository manager, the enterprise manager for managing backups and recoveries. But to set up the backup server itself was super easy.

    What about the implementation team?

    We just did it in house.

    What other advice do I have?

    My advice to anyone considering Veeam Backup & Replication, is, like anything, to build a test site - do it on a test environment. Don't mess with your live system right off the bat, play with it, get familiar with it. It took me about about four, five or six weeks before I felt reasonably comfortable and built up in our production environment and the various servers. I started backing up and playing with a couple of Veeams that were smaller, and not backed up to the NetWorker, but I was backing them up and looking at how I could do recoveries. Eventually, I could do a full Veeam recovery and I could move it to another site and recover it, and all that sort of thing. I watched over time how retention worked. During that time I was asking questions of the Veeam technical support, too. They were very responsive.

    So do it in a test environment if you don't have any training. I read online documents and went through a free Veeam school online, a bunch of documents, and there were a couple of YouTube type tutorials. I did a lot of that sort of thing as well. But it was all done ad hoc from work, I didn't go and do any formal train. So build the test environment and play.

    On a scale of one to ten, I would give Veeam Backup & Replication an eight. It's got room for improvement.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Inside Solutions Architect at a tech services company with 1,001-5,000 employees
    MSP
    Agent-less, easy to set up, and hardware-agnostic
    Pros and Cons
    • "It's streamlined the backup and recovery for my customers in the sense that it has an easy management console that's easy to set up any type of instant recovery."
    • "The licensing models, from a reseller's perspective, could be better."

    What is our primary use case?

    It's generally used by colleges, universities, and healthcare. I support a very, very small amount of healthcare. I support state and local government - such as towns, counties, and police departments. It's used in the public sector.

    How has it helped my organization?

    It's streamlined the backup and recovery for my customers in the sense that it has an easy management console that's easy to set up any type of instant recovery. 

    It also has helped them as it plugs into just about any cloud. They can not only have backup and recovery but have a disaster recovery plan as well. It really just takes the heavy burden of backup and recovery disaster recovery off of customers and streamlines it.

    What is most valuable?

    I like that it's agent-less. That's very important to customers. 

    The biggest positive aspect is the fact that Veeam is relatively hardware-agnostic in regards to what you target Veeam on. This makes it, in the public sector space, very affordable for customers to get into and to have a really good backup and recovery solution. They can choose what type of target they're going to couple the Veeam software with and they can ensure it will be within their budget.

    The initial setup is simple. 

    I find the product very scalable.

    The stability is good.

    Technical support is great.

    What needs improvement?

    The licensing models, from a reseller's perspective, could be better. Veeam has changed its licensing models. It'd be nice to have some sort of cheat sheet as we are getting tripped up on the new licensing models. 

    Although to Veeam, it probably seems easy for them to understand the licensing models, as a reseller of many different products, we're finding ourselves getting tripped up on just the licensing models. 

    Any type of cheat sheet to help partners understand the licensing a little bit better, so we can have a quick reference guide when we're on the phone talking to customers would help us a lot. 

    To someone like myself who covers VMware, Veeam, Dell, HP, and a wide set of products, anything to make my life easier to kind of solve the problem for the customer and close the deal and not have any unanswered questions, which are usually around how it's licensed and how it's priced, would help us sell more of their product.

    For how long have I used the solution?

    I've been dealing with the solution for at least five years. 

    What do I think about the stability of the solution?

    It's very stable. From a post-sales perspective, I have not had any customers complain about Veeam or anything being unstable about it. I do come across customers every once in a while that just don't like Veeam. I do not know why. It's usually someone within the organization that's not on the call. I just had a school district in Colorado. They said his director does not like Veeam. I couldn't get any real answers as to why, however, everyone has opinions, and it's not related to stability. I'm very confident in selling Veeam. 

    That said, I do come across customers that have had bad experiences. However, I can't elaborate on that, unfortunately.

    What do I think about the scalability of the solution?

    It's extremely scalable. It's very flexible. I feel very confident about the scalability. There are no questions about that. You add more licensing, you can add more drives to whatever appliance that you have on-site. It's very, very scalable.

    A lot of my customers, more and more customers, have Veeam. What I anticipate seeing is that a lot of people are going to need to expand their Veeam licensing and renew their support on the Veeam licensing. That's where I see growth. Almost definitely, every account that I come across has some level of backup and recovery in place. 

    How are customer service and support?

    I've found the technical support to be excellent. The folks that I work with that support our partners are great.

    Which solution did I use previously and why did I switch?

    I would say the majority of the customers are using Veeam or Barracuda. In some cases, customers use Unitrends. However, a lot of them, my customers, are using Veeam.

    Barracuda's pricing is through the roof. They have not stayed competitive. Customers really frown upon their pricing immediately. 

    Unitrends does not have the mind share of many customers. Many have not heard of Unitrends. In the public sector, traditionally school systems and so forth, use the Barracuda. A lot of that is in the public sector. Unitrends is a little bit harder to sell as it's a new product. Also, from a partner perspective, they are much harder to navigate as far as getting pricing and the account manager wants to talk to you. It seems like they get caught up in the procedures of selling it. Whereas, Veeam streamlines that whole process for us and really makes it easy to sell.

    How was the initial setup?

    The implementation is very straightforward. 

    Deployment is circumstantial depending upon how large the customer's environment is. My company has a services team that can put together a statement of work to help with any type of setup, installation, or migration to services. In some cases in larger accounts, we'll bring in our services person to go on-site and help them install, implement, and set up Veeam. That's all part of the solution portfolio that we support.

    You only need one person for deployment and maintenance, even in the larger accounts. Based on everything that I support, installing Veeam is probably one of the easiest deployments that are out there. We only deal with under 1,000 users. Some of the colleges get a little bit big. However, I'm not in the enterprise space. I'm in the public sector. We do have some large cities from time to time. Most of the deployments that I do are usually under 1,000 and are very small counties and so forth.

    What about the implementation team?

    We can help our clients set up the solution.

    The Veeam engineers have actually helped a customer install it on-site as well. There was a gentleman from the Veeam engineering team that called him on his cell phone and they had it installed within five minutes. It was phenomenal support.

    What was our ROI?

    The return on investment is the protection of the client's data center. It's hard to tie a dollar amount to that.

    What's my experience with pricing, setup cost, and licensing?

    Veeam's pricing typically is extremely competitive. Rarely do we see it higher than the competitors'. With their new licensing model that they have put into place, they have really made it extremely affordable for a lot of my small towns who have to go to the town hall or police departments and request money. You've got the chief basically running the IT and running the police department. They look at things differently as they're not IT people necessarily that we're working with. Therefore, when they see pricing on technologies, it's even harder for them to justify the spend. However, Veeam has done a really good job at really staying competitive. I would say that they're definitely the strongest from a pricing perspective.

    In terms of extra costs above licensing, if someone decides to use the cloud, that would be considered an operational cost. Then, of course, whoever the IT staff is, there's got to be some level of maintenance and provisioning and configuring and so forth of users. There's the head count too that goes with supporting Veeam.

    What other advice do I have?

    I'm a reseller.

    We tend to deal with the most recent version of the product.

    Clients should understand how to configure it and how to set it up. That's kind of where my expertise would come in is configuring the hardware that the Veeam is going to reside on.

    I'd rate the solution at a ten out of ten based on the overall support, the professionalism. From my perspective, Veeam does everything. They're my number one product. I tell my guys over at Veeam that support me, they are the best. They're always there to support me and get back to me. It's a great company.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    Flag as inappropriate
    PeerSpot user
    Buyer's Guide
    Veeam Backup & Replication
    July 2022
    Learn what your peers think about Veeam Backup & Replication. Get advice and tips from experienced pros sharing their opinions. Updated: July 2022.
    622,063 professionals have used our research since 2012.
    Project Manager and technecal consultant at EEMC
    Reseller
    Feature rich and user friendly solution
    Pros and Cons
    • "There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager is a valuable feature. There are many very useful features. We can push in the market, because we have an advantage over the other solutions."
    • "CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers."

    What is our primary use case?

    We are a seller and an implementer.

    We are implementing on premises as well as on cloud. Now most customers are trying to apply the 3-2-1 policy, and it requires having the process and integration available together.

    The general use cases are that it can be used for any backup, for any data center, whatever it is, virtualized or physical or in the cloud. It is very useful and has a very user-friendly backup with a lot of options. It is very fast, as well. Nowadays, we are trying to be compatible with all the storage infrastructures.

    How has it helped my organization?

    veeam help us a lot to expand our business in the market and provide our customer with an advanced backup solution to protect their Data centers and increase the availability and performance of data recovery to match with target RPO and RTO

    What is most valuable?

    There are many valuable features, for example how Copy Job is controlling the band with accelerators. The Enterprise Manager has valuable add on feature. it has very useful features for centralize management ,Monitoring and controlling. We can push in the market, because we have an advantage over the other solutions. I was previously working with HP Data Protector for a long time, and it was very limited in features and it was no so user friendly.

    What needs improvement?

    In terms of what can be improved, we have already integrated with some Unix environments, which were not supported before. They have some limitations on integration with the advanced features as snapshotting and for some types of storage. We are almost compatible with around four vendors now - HPE , EMC, IBM and Dell. We could go further for this one. They could increase the compatibility for the advanced integrations. 

    CDP also requires a lot of development, because there are a lot of restrictions now for CDP. There is a chance to improve CDP and make it much easier for the customers.

    We can make CDP more flexible. Hypervisor on Linux are the first generation. So, till now a few customers are testing this. I think it will take some time to redevelop them and to integrate them properly. 

    For how long have I used the solution?

    I have been using Veeam Backup & Replication personally for one year, but my company is a partner and have been using it for at least five years.

    I am working with version 11, but I'm not using the features released now currently for the 11a because few customers are using CDP, continuous data protection, and Hypervisor, on Linux and these things. I have not applied the new functions till now, but I know that there are good things from them.

    What do I think about the stability of the solution?

    Veaam Backup & Replication is very good in terms of stablity. It is one of the best now. There is a high competition between Veeam and Commvault, but I think Veaam is getting more and more customers now.

    What do I think about the scalability of the solution?

    Veeam Backup & Replication is so much easier now with the new license,. Now you can scale out without any problem, there is no limitation, by the license to scale out. This is a good thing on Veeam, so you can actually scale out according to the customer needs. There is no restriction on customer capacity, on sizes, etc... Nowadays, it is a good thing that they migrated to this type of license which is not depends on the NO core processor. So, if the customer has enough instances, he can backup for anything and he can expand without any limitation.

    I already have some enterprise customer including one big global company. Most of the other customers are small-medium. , now we can expand to the number of enterprise customer because once you become compatible with IBM, Sun Solaris ,Linux and these High end OS, you will have a lot of new customers in the enterprise area.

    How are customer service and support?

    Our company provides maintenance services for our customers, but most of the customers are required to get support from the vendor. So, even if we are acting as a service-level support, we are protected with backend support from the vendor.

    They are very good. Very positive. Maybe they need to be faster in their response time to the customers. Sometimes the call is taking all day.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I was previously using HP Data Protector.

    There are many differences between HP Data Protector and Veeam Backup & Replication. HPE stopped supporting their products more than five years ago. They sold it to another company ( Micro Focus ), . Since then, there is no investment in the product, and no new development.

    How was the initial setup?

    The initial setup is very simple. It has all the things bundled. Even if there is something not available on the Windows platform they will make it and they will install it. It is very easy for integration.

    The initial setup will not take more than one to two hours. The problem is after this, we need to configure it. You need to configure the storage to match with the customer requirements - to see what the customer needs. So the planning will take a lot of time, of course. After the initial setup, you will need to have good background about what the customer has to be integrated.

    What about the implementation team?

    mainly we are doing the implementation through our certified team and in case we need any support form main vendor we can get it , Veaam technical support team and veeam technical consultant are Excellent and supportive . 

    What was our ROI?

    In terms of Return On Investment , Veeam backup and replication indicates a more productive investment in a long time compared with other solution .

    What's my experience with pricing, setup cost, and licensing?

    Veeam Backup & Replication is not so cheap. Nothing is cheap now in the market. But, it is very good and reasonable considering the integrated features. You can give it an eight out of 10 on the price.

    There are different licensing models. Nowadays, I think you want to focus on the number of instances. They stopped the previous license, Charisma. You want to go by the number of instances licensing .

    We have many different types of licenses. COMMUNITY EDITION ,VEEAM BACKUP & REPLICATION and VEEAM AVAILABILITY SUITE which will include all the advanced option including VEEAM ONE 

    You can get Veaam ONE embedded  which will be cheaper, but few customers are actually going for this because, Veaam ONE is a complete monitoring and reporting solution it is not dedicated for Veaam backup solution. You can use it for monitoring the data center virilization solitons including VMware , MS Hyper-V  , Veaam one has a very powerful monitoring and reporting engine .

    Which other solutions did I evaluate?

    Micro Focus Data Protector , Commvault backup , 

    What other advice do I have?

    My advice to anyone considering Veeam Backup & Replication is that , this is an Excellent Backup solution ,so much user Fridley , easy to be integrate and very fast and powerful in virtualization and cloud Environments you can go for it ,I think it is one of the best solution. in case you have only on-premise physicals solution in DC you may think about anther solution .

    I don't like to give 10 for any vendor. So on a scale of one to ten, I would say, Veaam Backup & Replication is a Nine/10.

    I am now Veeam certified , so I am support Veeam. It took a lot of tough time for me to be certified in Veeam. Their exam is very, tough. So, they need to expand the bar. They should make it slightly easier, because the Veeam  exam is one of the hardest exams I have done. Most of the exam Questions is  depends on different  scenarios. The exam time is very short compared with the number of questions there. , so you will not have a time to read all the questions and give the answers. I believe they should make it easier.

    Which deployment model are you using for this solution?

    Private Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    PeerSpot user
    Storage Architect at a computer software company with 10,001+ employees
    Real User
    Great integration, easy to set up, and reliable
    Pros and Cons
    • "Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups."
    • "There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space."

    What is our primary use case?

    We primarily use the solution as a backup.

    What is most valuable?

    From our view, from HPE, the engineering teams of HPE and Veeam are working together, and we are developing some products. There is a tight integration between Veeam's product, Veeam Backup and Recovery, and HPE storage products.

    This is, I can say, a win-win approach. Most of the features that we can use with HPE products are directly integrated with the Veeam. This is very important for the customers to have only one pane of glass to manage the backups and also use the HPE products for the backups.

    What needs improvement?

    One thing that is always requested by the customers is to have new functionalities integrated very rapidly into the product. There are always new features that we must integrate. The market is pushing very hard to have new functionalities.

    Right now, for example, there is a very high demand for protection against ransomware, and we want to integrate the data immutability features in Veeam and integration with HPE products.

    For example, in the case of Veeam, they have many other partners. They have Dell. They have Pure Storage. They have NetApp also. For the engineering of Veeam, it's not very easy to integrate the features of all the third-party partners. I can say that the relationship between Veeam and HPE is very strong. We are working on 10 projects. Half of the backup projects that we have with Veeam most of the time.

    There are certain solutions, such as Rubrik and Cohesity, that are little by little, taking market share. Veeam needs to be more aggressive to keep their dominance in the space.

    For how long have I used the solution?

    I'm in the storage business for more than 20 years. From the beginning, I used to work with VM backups. It's one of the major projects that I handle on the customer side. I used to work with Veeam as it is the leader on the market for VM backups. I used to work with Veeam.

    What do I think about the stability of the solution?

    It's a very nice product. The feedback from the customers is that most of the time, it's very good. We install it, and that's all. It works. It's a great product. The only thing is when we have very important environments, I can say it's a little bit complex.

    It's so easy to set up that sometimes the breadth of the product is not very well used by the customers, as there are a lot of features inside. Unfortunately, the customers don't have enough time to see all the features that they can use to improve their backups.

    What do I think about the scalability of the solution?

    In the data center, with HPE, they have some entities in Veeam. We have gateways. We have proxies. As soon as we have some scalability, to size these entities is not very easy. All the time we must work with a Veeam architect to set up the right environment. It's not so easy regarding scalability. It's mostly for large enterprises. For 80-90% of customers, it's very easy. However, for the 20 remaining percent, it's not very easy. It's not so easy, as there are so many features in Veeam that sometimes they are not very well used.

    How are customer service and support?

    Two or three years ago, we had an important escalation regarding the Veeam environment. It's not very easy to have access to level three. That said, for 90-95% of the cases, it's okay. Sometimes, when we have a real problem, it's not very good, however, that's a general truth in the IT market.

    We have a direct relationship with Veeam pre-sales. Most of the time, when we have a very tough escalation, we can make a request to Veeam directly in France, and they can help us in a very efficient way. We have a very strong partnership.

    Which solution did I use previously and why did I switch?

    I've worked with a variety of solutions.

    Veeam is very, very good when we have a virtualized environment. It's a major part of the virtualized environment. However, in the data center sometimes some other products like Commvault, for example, or NetBackup, have more features than Veeam. When we have very important environments with bare-metal servers, Commvault is a better solution compared to Veeam in some situations.

    How was the initial setup?

    The difficulty of the initial setup depends. For the smaller environments, it's straightforward. It's very easy to set up an environment with one ESX cluster and one backup appliance to back up 100 VMs, for example, 100 or 200 VMs.

    However, when we are in the data center, little by little, what we want is it to be present, to be an enterprise product, and when we are in the data center, when we have a lot of environments, bare-metal environments, virtualized environments, specific applications to back up, I can say that it's not so easy.

    You must have the expertise to set up this kind of environment. The consulting phase and the preparation phase and the setup phase are very important. As soon as the environment is set up, changing something is not so easy. Many times we had to change the architecture after the initial setup as all the aspects were not been very well optimized for the environment of the customers.

    There is not a very easy answer, as it is not only for Veeam. A backup project is a complex project due to the fact that we have some interaction with all the entities of our customers. We must have some workshops with all these entities to have the right solution to propose and to set up.

    What's my experience with pricing, setup cost, and licensing?

    The licensing of Veeam sometimes is quite complicated, even if they have improved a lot the way that the licensing is working currently.

    What other advice do I have?

    I'm a consultant. 

    We're an integrator. I'm working for HPE. We are integrating only our products. Sometimes we integrate third-party products too, however, most of the time, we try to use our products. That said, it's impossible for my company to be the leader in all the environments. For example, for the backup,s we have some technology, some preferred partners, and Veeam and Commvault are the main partners right now for the backups.

    I'd advise potential new users to analyze exactly what they want to do before implementing the solution as it's always better to know exactly what they want to do.

    To set up the environment is very easy, however, you must anticipate future problems and think about scalability. You also need to think about how you are going to add more power to the environment. Everyone needs to prepare for the coming years. 

    Right now, there are new demands on the market, and Veeam as a leader in backup software must anticipate these needs. Right now, we have some demands regarding the backups of objects, as, little by little, we have a lot of customers using objects as primary storage. 

    In terms of anticipating such kinds of demands, Veeam is one of the leaders of the market.

    I'd rate the solution at an eight out of ten. It's a great solution.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    Account Manager at a tech services company with 51-200 employees
    Real User
    Top 10
    Reliable, affordable and user friendly
    Pros and Cons
    • "Veeam Backup & Replication is a great alternative to what is out there. Some of the backups just allow an agent backup to the cloud. You can back up a thousand different ways, but this is a great way to keep a customer and a company in compliance in that they've got their data secure onsite and offsite. The data being transferred to the NAS at the customer's location and also the data being sent to the cloud is encrypted in transit and it's also encrypted at rest so that nobody is going to be able to hack into that. No one will have the keys to do that."
    • "Veeam is good up until 300 VMs."

    What is our primary use case?

    Our primary use case with Veeam Backup & Replication is to backup critical data. We would recommend that a person put on a Veeam backup service so that in a disaster recovery scenario you set what has to come back up first because that is going to be the critical information that has to go back up as quickly as possible. You can put anything on critical servers, but we recommend that you use it for critical data that it is going to be restored within a four hour timeframe.

    Veeam Backup & Replication can be deployed as agent-based or you can set it up to replicate back to a NAS, some sort of device onsite, so that a copy of your data goes to the device onsite and another copy goes to a data center for a backup as well. Then, if that server crashes, the device that's at the location has the latest copy of the good data from where they get the backup.

    How has it helped my organization?

    Veeam Backup & Replication has most definitely improved our organization because it saves the IT a lot of headache. 

    What is most valuable?

    Veeam Backup & Replication is a great alternative to what is out there. Some of the backups just allow an agent backup to the cloud. You can back up a thousand different ways, but this is a great way to keep a customer and a company in compliance in that they've got their data secure onsite and offsite. The data being transferred to the NAS at the customer's location and also the data being sent to the cloud is encrypted in transit and it's also encrypted at rest so that nobody is going to be able to hack into that. No one will have the keys to do that.

    The dashboard is very, very easy to understand. We do demonstrations all the time with customers just to show them. If they've lost particular files because of a server going down, we can retrieve those files for them and quickly bring those files back up. So in a disaster recovery where you've got a location that's either been hit with a tornado, a hurricane, an earthquake, or whatever the disaster might be, this company and customer has to be up, then this data is secured offsite as well, and can be pulled down either to a VM, a virtual machine, or to another physical server. It is just a matter of how fast your internet connection is.

    What needs improvement?

    Until internet connectivity becomes standard all over the country and all over the world, as far as minimum speeds, the main thing would be just making sure that your data is being transferred as quickly as possible, that the data transfers are seated correctly, and that the replication takes place and is monitored. The service can be managed or unmanaged, it just depends on the customer's IT ability as to how much or how little we can help.

    There is always room for improvement on anything, but at this point I think it's perfect. But I'm sure there are other things that customers are wanting that Veeam could probably put in their next update or patch. But at this point I don't have any information on that.

    As companies grow, it just depends on what their needs are as to what we can help them with as far as the recovery is concerned. Larger businesses with more than 300 VMs would be a perfect scenario for Rubrik. Veeam, I think is good up until 300 VMs. With other services that we have, it could be lower than a hundred VMs, but it seems that Veeam is in a good spot.

    For how long have I used the solution?

    I have been using Veeam Backup & Replication for probably the last four years.

    What do I think about the stability of the solution?

    This solution runs very smoothly unless there is a server that goes offline on a customer's site that we don't know about, but other than that, the service is rock solid.

    What do I think about the scalability of the solution?

    The scalability is pretty much straightforward. It's just like updating software. For anybody that has a little bit of sense about how to update services it is pretty straightforward and simple.

    Our clients are a mixture of small, medium and large businesses and they are all over the country.

    How are customer service and technical support?

    I do sales, so I'm the one that is responsible for selling the sizzle. My IT folks, my engineers, are the ones that face Veeam the company. I would say that the majority of the companies that we deal with in backup and recovery are very, very responsive and I feel Veeam is the same way. It's a great software package, it is inexpensive and it does a lot of things that IT companies and people in general want to see.

    Which solution did I use previously and why did I switch?

    We use EVault software and Carbonite backups, it just depends on the customer. If you can tolerate 12 to 24 hours of being out of service, then we have other backup services that are right in the ballpark in pricing, but just older technologies. Nowadays everything is like McDonald's and I want it now. I want my hamburger now and I want my data now. It is getting to where customers want that faster RTO and RPO so that they can have their company back up and making money as quickly as possible.

    How was the initial setup?

    The initial setup is pretty straightforward if you've got a person that knows how things go. Most midsize and large companies will have an IT person on staff that would understand that. If they don't understand it, of course our guys, our engineers, can train them for that and show them which way to go. But normally IT people are pretty familiar with dashboards.

    What other advice do I have?

    My advice to anyone considering Veeam Backup & Replication would be to definitely demo it and see what you think about it because you can't try it before you buy it, and see how it works in your environment. I'm not too sure if there are any trials that go on for a month at a time, but it depends on the customer. If they decide that this is something good for them, then we move forward with it and adjust as we go. But the majority of our customers know what Veeam is and have seen the product out there, because I send a lot of information out via LinkedIn and send emails to my customers about those services. It would just depend on whether it was an attorney's office, a hospital, whatever he is, but those folks would want to have their data as quickly as possible.

    On a scale of one to ten, I would give Veeam Backup & Replication a 10.

    Which deployment model are you using for this solution?

    Hybrid Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Assistant Manager-Network/Systems at a financial services firm with 11-50 employees
    Real User
    Affordable and good for small businesses, but needs more technical depth
    Pros and Cons
    • "Veeam Backup has many valuable features and every feature is different. I have created backups for file-level backup, VMware or hypervisor virtual machines, physical machines, and workstations as well. Every time, I learn something new."
    • "I think Veeam needs to improve the file installation process, as well as more technical things like snapping feature issues. Sometimes during backup, when it's taking the scan snaps on the ESXi, it started and didn't remove the snapshot from there, which consumed storage on the EXSi. It could be improved with more technical depth. The response time for Veeam's technical support could also be improved."

    What is our primary use case?

    We use Veeam Backup for setting up backups, according to our directives and policies, such as encryption and high contention policies. We then do the backup to Wasabi or any other cloud area. We use these directives to configure the backups. 

    This solution is deployed on-premises. 

    What is most valuable?

    Veeam Backup has many valuable features and every feature is different. I have created backups for file-level backup, VMware or hypervisor virtual machines, physical machines, and workstations as well. Every time, I learn something new. 

    What needs improvement?

    I think Veeam needs to improve the file installation process, as well as more technical things like snapping feature issues. Sometimes during backup, when it's taking the scan snaps on the ESXi, it started and didn't remove the snapshot from there, which consumed storage on the EXSi. It could be improved with more technical depth. 

    The response time for Veeam's technical support could also be improved. 

    For how long have I used the solution?

    I have been working with Veeam Backup for about four to five years. 

    What do I think about the stability of the solution?

    Veeam Backup is stable. There is an issue, where if you lost the VBR machine that was taking the backups, it's a long process to reconfigure the VBR, attach the repositories with the new VBR machine, and restore things. It is a difficult process, but with Datto, they also contain the backup in the cloud—you can manage your cloud to the portal and then you can store the machines on their cloud. 

    Maintenance is required from time to time, basically whenever you're upgrading your servers, workstations, or endpoint. According to that, you might need to improve your version of Veeam. I started working with VBR versions 8 and 9, and then upgraded to 10, and then 11. Different restoration features and backup features are available in different versions. 

    What do I think about the scalability of the solution?

    This solution is easy to scale. You can scale it up—you just need to give it a repository and then assign the backup to those repositories. It is a little difficult moving the old backup change from one repository to another, and is not as simple as with Datto. Datto has a very simple process and when you continue with the Datto machine with a higher amount of space, they always have their pool containing all the previous backups. They also move all those backups to new storage, so their process is very easy, whereas it's a little difficult with Veeam. 

    Veeam Backup is mostly suitable for small organizations. For large organizations, I recommend Datto because they're more reliable, in terms of the restoration process. Small organizations may have time to recover things or provide a solution. Basically, it depends on the queue scalability or the RPU and RTO, so you must plan the solution according to that. 

    How are customer service and support?

    I'm satisfied with Veeam's technical support. Normally, we are able to solve issues ourselves, but if we have any issues that are unresolvable and we can't find a solution on the internet or on forums, then we contact the support team. 

    They take a little bit longer to resolve issues because they often have call loads on the support, so you either need to wait one or two hours for someone to call you back or you need to wait on the phone. The other support teams are busy on other calls, so you have to wait for them or leave your number. 

    In one scenario, different issues were occurring and we discussed them with the support team. I was working on license utilization of all the VBRs, which were integrated with my Veeam Service Provider Console. We identified that the license utilization was not generating properly through the Veeam Service Provider Console and it also wasn't integrating through to my PSA integration tools. So, he worked with me and they improved the database tables to get the proper report from the VBR. From time to time, these issues are identified and we resolve them. 

    How was the initial setup?

    If you are installing it for the first time, you might feel that it's a little bit complex. I think that if you are using a backup product, it's easier to configure the backup through Datto, Acronis' business solutions, or Synology NAS. To me, those are the easiest ways to configure the backups. 

    The timeframe for deployment depends on the client environment: how many servers, how many backups need to be configured, the size of the backups, etc. When you configure the backup, initially, you need to take the full backups in, which takes time if the backup size is too big and you need to configure it one by one. So, it depends on the infrastructure, bandwidth, and the size of the backup. 

    What about the implementation team?

    We implemented this solution through an in-house team. 

    What's my experience with pricing, setup cost, and licensing?

    Veeam products are less expensive than other products. The licensing costs are low and they're pretty affordable. 

    Which other solutions did I evaluate?

    I'm using the Veeam Service Provider Console for centralized management of all VBR, and I created the cloud VBR for taking backups off configuration and managing them through the Veeam Service Provider Console.

    I also use Datto, which I recommend for large organizations, because they are more reliable, in terms of the restoration process. You can make a machine available for a client on the Datto machine as well as in the cloud. It also takes a shorter amount of time for recovery, whereas on Veeam, you must have additional space and additional hardware available to restore the full machine. They also have a limitation of file level storage. For example, if you are running VBR on a machine and restoring the file, you have two options: you can either restore the files on the original location first, or you can restore the file on the same VR machine. If you lost your original location and you're restoring files, then you must restore the files on one of those two locations because you can't store files on network parts or any external storage. Small organizations may have time to recover things or provide a solution. 

    What other advice do I have?

    I rate Veeam Backup a seven out of ten. 

    I would recommend Veeam Backup, especially for small businesses. Normally, small business owners have a small budget, so they need to configure Veeam, whereas large organizations have large budgets, so they go to Datto. Small businesses can deploy Veeam if they have four or five backups. Otherwise, I would recommend Datto if they can afford it. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    PeerSpot user
    KEREM CEBI - PeerSpot reviewer
    Director of Professional Services | Senior Solution Architect | Trainer at a tech services company with 51-200 employees
    Real User
     Veeam provides a single platform for modernizing backup, accelerating hybrid cloud and securing your data. Simple to install and run, flexible enough to fit into any environment and always reliable.
    Pros and Cons
    • "Veeam Is very useful for most environments and can scale up in most environments - such as Amazon or Azure."
    • "I cannot recall coming across any features that were lacking."

    What is our primary use case?

    Veeam Backup & Replication delivers dependable availability across all cloud, virtual and physical workloads with a simple, flexible and reliable solution. You can protect your data no matter the location or workload type with powerful backup and instant recovery options.

    We are a system-integrator company and have a platinum sales-partnership with Veeam Software in Turkey. And also we are giving professional services to our customers on behalf of Veeam within the framework of the global VASP program. We take advantage of this experience to integrate many different environments as an output.

    Regarding to this exprerince I can say these ;  Some of our customers use Veeam Cloud Connect platforms for off-site backups and VM replicas, in order to copy and handle disaster recovery scenarios. Some of them are just using the backup infrastructure in their on-premise platforms. And some customers have multiple sites by their own.  They are doing disaster scenarios on their own sites and they are not using any other cloud infrastructure. If you have a Veeam product, there are many scenarios you can consider. 

    How has it helped my organization?

    Today’s rapid pace of technological innovation is forcing your digital and physical worlds to collide – and it’s also transforming the way you operate, regardless of your industry. This digital transformation can either make or break your business. Because, in the digital world, your customers expect 24/7/365 Availability.

    For today’s enterprises, this means that expectations for SLAs for data and application uptime can be revolutionized. You no longer need to be constrained by the RTPOs of hours or days of legacy solutions – you can think in minutes or seconds instead – for all applications, data, and workloads on-premises or in the cloud. 

    Veeam Backup & Replication provides an improvement in this framework

    What is most valuable?

    It's good for backup performance management and backup window management. 

    There are a lot of features to choose from. 

    Veeam provided different advantages in many categories in cloud, virtual and physical workloads. With the CDP and Linux Hardened Repository components that came in the latest version, it started to provide serious innovations in terms of business continuity and backup data accessibility.

    Veeam customers have the confidence knowing their data is always available, on any app, any data in  any cloud.

    It' has user-friendly GUI and customers can easily manage this software on their own. 

    The initial setup is easy. The stability is good. The solution can scale. Technical support is helpful.

    What needs improvement?

    Our customers seem to be quite happy with the solution. I cannot recall coming across any features that were lacking.

    We were waiting for two years for the continuous data protection features and it was released with this last version in February. And in v11 there are so much improvements made. They all are useful. There is no other feature request from our side. While continuing to use v11, additional requests may of course occur.

    For how long have I used the solution?

    It's been a while. I've been using the solution for about eight years.I have a good amount of experience with the product.

    What do I think about the stability of the solution?

    There is a sure backup feature to check backup data is stable and accessable or not . SureBackup is the Veeam technology that lets you test VM backups and check if you can recover data from them. You can verify any restore point of a backed-up VM. During a SureBackup job, Veeam Backup & Replication performs “live” verification: scans the backed-up data for malware, boots the VM from the backup in the isolated environment, runs tests for the VM, powers the VM off and creates a report on recovery verification results.


    What do I think about the scalability of the solution?

    The solution offers very good scalability, both on-premises and on the cloud. Small, medium or large enterprises can easily use the solution and scale it to meet their needs.

    There's a proxy usage mentality regarding Veeam resources and regarding an increased ratio. You can add an additional proxy to Veeam platforms and you can follow a parallel tasking process. There is no off time or maintenance schedule needed to scale out this environment.

    How are customer service and technical support?

    We've been in touch with technical support. We find them to be helpful and responsive. They are also kind. We do not have a case that's not resolved in the support section. We are satisfied with their level of service.

    How was the initial setup?

    The initial setup is very straightforward. It's very easy to implement. A company wouldn't have any trouble with it.

    For large environments, there must be architectured guidelines that must be followed before implementation. For our corporate accounts, that have three physical hosts and are running a VMware cluster with three hosts for a fixed CPU socket environment. It's a basic environment, and there is no additional architectural design needed before the implementation. In that case, the installation steps took two hours, maybe with operating system installations. After two hours the customer could try to get back the servers in his environment. It's good for backup scenarios and also for failover scenarios, like management access issues for Veeam Software. It's also more useful to restore the coniguration database and restore from a backup catalog. If they are all simple processes for customers, they can manage these scenarios very easily.

    In large environments 

    What about the implementation team?

    As product implementation becomes more sophisticated, Veeam recognizes the growing need to identify entrusted and authorized partners who possess the highest expertise level and are able to deliver high-quality services to ensure that our users are completely satisfied. We are the first and only certified professional services partner In Turkey.  Maintenance services is important in enterprise large accounts.

    What was our ROI?

    It changes for every customer.

    What's my experience with pricing, setup cost, and licensing?

    The pricing varies considerably. It changes project by project. Some of our customers can get special prices from vendors. Some of them can't. 

    There are some environments that change in terms of product support, however, for pricing, there are two models in Veeam. One of them is CPU socket licensing and one of them is Universal (instance-based) licensing. It just depends on the customer environment. 

    What other advice do I have?

    We strongly recommend this software, due to the IT operations efficiency and data reliability. I'd rate the solution at a ten out of ten. Veeam is the best.

    Which deployment model are you using for this solution?

    Private Cloud
    Disclosure: My company has a business relationship with this vendor other than being a customer: We are a system-integrator company and have a platinum sales-partnership ( value-added reseller) with Veeam Software in Turkey. And also we are giving professional services to our customers on behalf of Veeam within the framework of the global VASP program. We are giving consultancy for veeam products in all cloud (private,public,hybrid,on-premieses) infrastructures
    PeerSpot user
    Technical Presales Consultant/ Engineer at a wholesaler/distributor with 10,001+ employees
    Real User
    Top 5Leaderboard
    Flexible and scalable, supports physical systems and VMs, integrates with major applications, and has a free edition
    Pros and Cons
    • "It is a flexible, simple, and scalable software-based solution. It has agentless functionality with specific hypervisors and agent-based functionality with specific operating systems. It gives you the flexibility to use your own hardware and back up physical Windows, Linux, IBM AIX, and Oracle Solaris systems as well as VMware VMs, Hyper-V VMs, and Nutanix VMs from one console. It also has integration with major applications that most companies are using, such as Active Directory, SQL, Exchange, or SharePoint. It has integrations, not just for the backup on the image, host layer, or hypervisor, but also for performing an application-consistent backup. It is helpful in backing up to the tape, cloud, DR site, etc. It is really flexible. It is really amazing that you can restore any backup on VMware, Azure, or AWS. As compared to the other solutions in the market. Veeam has really integrated a lot in the past years. It has the best performance and perfect replication."
    • "Veeam Backup Replication has agents for Linux, but they are not supporting Cluster Shared Volumes. It would be great to have agents for Linux be cluster-aware, just like the Windows agents. That's the main pain point. In addition, we should be able to handle the automation of Oracle backups from the backup server. We should be able to schedule, control, and deploy them from the backup server rather than relying on scripts and/or the system you are backing up to perform the backup. Currently, we install the plug-in inside Oracle VMs and then use crontabs to handle the task schedule on each machine for scheduling the backups. Veeam Backup Replication should also support the automation of Nutanix backups from the backup server, not from the proxy. The other not so major thing is that they don't support legacy systems because Veeam is a new company. It is not as old as other companies. They don't support physical workloads that are really old, which a major challenge, but they do have a point. Legacy systems should be virtualized, and if they're virtualized, then the backup is not an issue with Veeam, but some customers like the physical setup, and they don't want to have it virtual."

    What is most valuable?

    It is a flexible, simple, and scalable software-based solution. It has agentless functionality with specific hypervisors and agent-based functionality with specific operating systems. It gives you the flexibility to use your own hardware and back up physical Windows, Linux, IBM AIX, and Oracle Solaris systems as well as VMware VMs, Hyper-V VMs, and Nutanix VMs from one console. 

    It also has integration with major applications that most companies are using, such as Active Directory, SQL, Exchange, or SharePoint. It has integrations, not just for the backup on the image, host layer, or hypervisor, but also for performing an application-consistent backup. It is helpful in backing up to the tape, cloud, DR site, etc. It is really flexible. It is really amazing that you can restore any backup on VMware, Azure, or AWS.

    As compared to the other solutions in the market. Veeam has really integrated a lot in the past years. It has the best performance and perfect replication.

    What needs improvement?

    Veeam Backup Replication has agents for Linux, but they are not supporting Cluster Shared Volumes. It would be great to have agents for Linux be cluster-aware, just like the Windows agents. That's the main pain point.

    In addition, we should be able to handle the automation of Oracle backups from the backup server. We should be able to schedule, control, and deploy them from the backup server rather than relying on scripts and/or the system you are backing up to perform the backup. Currently, we install the plug-in inside Oracle VMs and then use crontabs to handle the task schedule on each machine for scheduling the backups. Veeam Backup Replication should also support the automation of Nutanix backups from the backup server, not from the proxy.

    The other not so major thing is that they don't support legacy systems because Veeam is a new company. It is not as old as other companies. They don't support physical workloads that are really old, which a major challenge, but they do have a point. Legacy systems should be virtualized, and if they're virtualized, then the backup is not an issue with Veeam, but some customers like the physical setup, and they don't want to have it virtual.

    For how long have I used the solution?

    I have been using this solution for the past three years.

    What do I think about the scalability of the solution?

    It is scalable. We have many users of this solution.

    Veeam doesn't focus on a particular segment. Small, medium, and large businesses can use it for backup. Solutions such as Veritas, Commvault, and Rubrik are more focused on the enterprise segment, and they are not really SMB friendly. Veeam has really excelled on that part. 

    If you are a small business today, you'll grow tomorrow, and Veeam will grow with you. There are certain scenarios where Veeam is not a perfect fit, but for a vast majority of scenarios, Veeam is basically the number one solution in the market, especially now with their new release in which they have a new feature to conduct beautiful backups to Linux repositories. 

    The main challenge for small and medium businesses has been the investment in backup storage that can provide such features. Most of the solutions that can provide such features are pretty expensive, and they weren't an option for small and medium businesses. Now, they can just install Veeam on a Windows Server, Linux, Ubuntu, and other systems and configure the backups and store the backups on that storage itself.

    How are customer service and technical support?

    Their support is perfect for the Veeam Backup Replication for VMware and Hyper-V workload because Veeam started as a backup company for backing up VMware and Hyper-V environments. Now they have agents all over the place. They have lots of products and plug-ins. If you have an issue with a specific item of a pretty new product and the team behind is not so big, you can run into issues in terms of the response time and resolution in a timely fashion.

    In certain situations, you need to contact a specific team, but they don't have a unified support model in which you just open a support case, and then they figure out internally which team to assign it to. You have to pick the team to which your issue belongs. So, if your problem is with VMware or Hyper-V backups or restores, you can open a case with the Veeam Backup Replication team. If you have an issue with the Agent for Windows, you need to open a case with the Agent for Windows team. If you have any issue with Nutanix backups, you need to open a case with the respective team. Sometimes, you get into a loop between teams because an issue can be complex and applicable to multiple teams. When a case is going from one team to another team, you get a lot of emails. Other than that, their support is great. 

    How was the initial setup?

    The installation doesn't take much time. It also depends on the customer environment, but installing the software is pretty much "next, next, next", and then you just have to wait for the installation to complete. It relies on your CPU, memory, and disk resources, so the faster your server is, the faster it can happen. Some installations can take one hour, and some installations can take 15 minutes. It really depends on the environment.

    What's my experience with pricing, setup cost, and licensing?

    They have a free edition that can back up up to 10 VMs or physical servers. Small and medium businesses can use this edition until they can afford to get a license, and after they get a license, they just activate it on the same console. That's the amazing thing about it.

    What other advice do I have?

    I would definitely recommend this solution to others. It can be deployed on-prem or on the cloud. They also have a new cloud-specific product. They have an agentless backup for Azure Cloud, AWS Cloud, and Google Cloud, but you can still use Veeam Backup Replication on the cloud.

    I would rate Veeam Backup & Replication a nine out of ten.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Integrator
    PeerSpot user
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    Updated: July 2022
    Buyer's Guide
    Download our free Veeam Backup & Replication Report and get advice and tips from experienced pros sharing their opinions.