UserReplay's customer experience analytics solution enables businesses to discover the truth about their customers' digital experience. It combines replay of customer journeys with sophisticated analytics that identify customer struggles and monetizes their impact. This helps improve conversion, resolve technical and usability issues more quickly, recover lost customers and prevent fraud.
As of November 2025, the mindshare of User Replay in the Customer Experience Management category
stands at 0.8%, up from 0.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Customer Experience Management Market Share Distribution
Product
Market Share (%)
User Replay
0.8%
Salesforce
4.4%
Genesys Cloud CX
3.9%
Other
90.9%
Customer Experience Management
User Replay customers
Security Service Federal Credit Union, Raymond James, Great Lakes, ACHICA, MUSTO, Cofunds, Direct Ferries
