UiPath Reviews

We use UiPath to automate daily repetitive tasks.

I would rate the ease of building automation with UiPath a nine out of ten. It saves us a lot of development time, and the drag-and-drop feature is very useful. The cloud version's orchestrator is also amazing, as it can host our robots.

UiPath enables us to implement end-to-end automation, which is one of the most crucial parts for our customers. Most of our users are not technically proficient and do not know how to deal with these things. They want the automation to be complete without any manual intervention.

The UiPath User Community is really helpful and has helped solve a lot of problems.

The biggest advantage of UiPath is that a lot of time is saved, which can be used for other projects.

UiPath Academy courses are helpful. They help us gain a deeper understanding of the product.

UiPath's AI helps us perform more complex processes in automation.

It has helped us speed up our digital transformation by removing a lot of manual work.

Speeding up the digital transformation process does not require any expensive upgrades or much IT support to keep UiPath up to date.

UiPath has helped to reduce human error. This indirectly allows our customers to focus their employees' time on more productive projects.

It has helped us save time.

UiPath helps reduce costs, especially for accounting companies. They are able to automate basic tasks reducing the number of people required for daily tasks and can also have those tasks running twenty-four hours a day seven days a week.

UiPath is a no-code automation tool that saves me a lot of time when developing workflows.

UiPath is very slow for scraping. If they could make it faster, that would be great. We are currently using custom robots to scrape data, which is faster.

The initial setup of UiPath can be complicated. It would be helpful to have an executable file to simplify the deployment.

Integrating UiPath can be a complex and error-prone process, especially when it comes to calculations. A helpful feature would be the ability to add simple workflows using executables, which would be especially beneficial for small projects.

UiPath needs to be more compatible with MacBooks.

I have been using UiPath for three and a half years.

The UiPath software is generally stable, but some of the packages within it can sometimes be unstable. For example, we have had to switch to older versions of some packages in order to get them to work properly.

I would give the scalability a rating of seven out of ten. As we scale, we involve more users and machines, which means ensuring compatibility.

To deploy, UiPath needs to be installed on the production machine and the extensions need to be ready. One person is enough for the deployment.

The initial setup of UiPath can be complex, as we sometimes need to explain to customers that it is not as simple as copying and pasting an executable file. UiPath requires some setup and configuration in order to work properly. 

I would rate UiPath an eight out of ten.

The decision of whether or not to use UiPath depends on the customer. If the customer is a Windows user, then UiPath is a good choice because there are many third-party packages available that make tasks easier. The orchestrator cloud functionality is also very helpful.

UiPath is easy to maintain because it integrates with other applications.

I recommend UiPath for Microsoft Windows users.

We're using UiPath for healthcare use cases. It is primarily used for automating document-related tasks, such as moving documents around, classifying them, and extracting the information we need. 

UiPath has increased our accuracy to 99.99 percent and expanded our ability to process large volumes of data, making data processing more affordable and improving our profitability. It has helped reduce personnel time and enhanced productivity because we can run the bots 24 hours daily.

We can automatically scan documents and send the information through Twilio. Document scanning is tricky, but we can easily collect the data after finishing the process. The integration is smooth. 

The solution helps us share data between systems, which speeds things up. Previously, we were doing everything manually. Now, we can automate data tasks in Informatics with UiPath. 

UiPath enables us to pull patient information into a single dashboard with the help of a Power BI integration service. Power BI is our dashboard solution, and we integrate it via API. It's much easier to monitor the patients because we can see how many records were successfully processed and prepared. It's secure enough to comply with HIPAA because we can collect patient data and encrypt it. Automated scheduling helps the healthcare staff, particularly the doctors. 

I like the ability to extract emails and other data from scanned documents. The machine learning and AI features are helpful because we're processing tons of documents and warehousing the data. UiPath's Document Understanding makes that much easier. 

Document processing could be improved. It's challenging to build document automations. It would be helpful if UiPath provided some templates and prebuilt models. Citrix automation could be improved. It's static automation, and we cannot fully automate processes involving Citrix. Some elements aren't supported. 

I have used UiPath for around four years.

UiPath is generally stable, but the stability goes down when we do Citrix automation.

UiPath is scalable enough. We are using more than 20 licenses. 

I rate UiPath support 10 out of 10. I'm satisfied. When we raise a ticket, we get a response in a day or two. 

Positive

UiPath Studio is available in community and enterprise versions, but the UI doesn't work correctly in the community edition, so it's difficult to achieve 100 percent automation. I'm not responsible for the licensing, so I don't know how much it costs. 

I rate UiPath 10 out of 10. I recommend UiPath because it's better than other automation tools like Blue Prism. It's easy to use and has a large user community that you can rely on for support.

We primarily use UiPath for automation processes. One of the major use cases is the approval system that we have. Our system goes through a lot of approval and workflow steps, and we have automated the entire process using UiPath.

We are using UiPath for most of the automation processes. We have reduced a lot of resources that we previously had, and it has improved the efficiency of the operating model that we have. Earlier, if it took around a week, we are now able to achieve the same process within three days or so. It has basically cut the time in half.

It helps us to achieve end-to-end automation. If something involves manual intervention, it's always prone to human error. End-to-end automation completely removes all human errors and also saves a lot of time and manpower for a specific process or task. So, overall, we improve the efficiency of the processes that we implement.

It has reduced the time taken to develop something, as well as the error rate. Earlier, we used to have a lot of human errors because there was a manual intervention, but now, there are no errors, and everything operates smoothly.

We automated the complete approval workflow system. Every operation has a different set of child operations that occurs as a change reaction. UiPath helped a lot in implementing this in a completely automated way. With the flow chart wizard available within UiPath, we are able to achieve this pretty easily with less effort. It gives us more results with less effort.

It definitely reduced the costs of digital transformation because we have cut down a lot of resources that we had earlier. We were able to cut down the cost by half. There is definitely a reduction in price. Doing digital transformation didn't require expensive or complex application upgrades or IT application support.

It has reduced human error a lot. Previously, with our approval workflow, at every step, a human had to come, approve the request, and perform a lot of manual steps after the approval. All those steps are now automated, and everything happens within the expected time period. There is totally no human error because it follows a set of rules, and it always knows what to do during an approval operation. There is a 40% reduction in the errors that we had.

It has definitely freed up a lot of employee time. It has saved us 12 hours per week. There are cost savings and time savings. It has reduced the human resources required as well as the time consumption. We are now able to invest our time in other areas, and let UiPath take care of the heavy lifting.

The Orchestrator and the Studio are the features that I personally enjoy using.

It's pretty easy to build automations. Earlier, we had to do a lot of manual work, but with the introduction of UiPath, everything became very easy. The drag-and-drop components have made our lives much easier. Even non-technical teams are able to build an automation workflow within hours.

Their user community has been very good. For any questions that I post, I get the answers pretty quickly. They're friendly as well.

UiPath can probably work on improving the AI features. We tried UiPath's AI functionality in our automation program. We did some research on that, but right now, nothing is in production. When we did some research, we weren't getting the expected results. We weren't completely satisfied with the results, so we put it aside. It could be a drawback on our side in terms of learning the tool.

In terms of additional features, UiPath already has a plethora of options. All our needs are fulfilled by the features that are currently available.

It has been 15 to 16 months.

So far, we haven't faced any downtime in terms of using UiPath. It has always been up. It also has a plan for exposing multiple endpoints so that if one goes down, we're able to use the other one. So, the stability has definitely been great, and we haven't seen any downtime until now.

We use it as an internal application. There are around 500 to 800 members who use the tool in terms of the automation process. It has been good for our use case.

We have deployed everything in the cloud, and we also have the ability to integrate it with other AWS services. For the environment basically, we have different stages. One is the beta stage and the other is the production stage. In the beta stage, we do internal testing, and once it's ready, we deploy to the production environment where it communicates with other services like AWS.

We don't have any plans to increase the usage of UiPath at this time. If we need to expose anything to public-facing customers, we might think about it.

Their technical support has been great. For any doubts we have, we reach out to them via email or via a personal contact for our organization. Whenever we need support, they are totally willing to help us out. I would rate their support a nine out of ten.

Positive

We had an in-house solution that we developed, but it was not scalable, and there was a lot of maintenance work that we had to do to make it work. So, we migrated to UiPath. That was the only solution that we worked on. We did the research, and we found out that UiPath is a leading tool in the industry for RPA, so we hopped onto it.

I was not involved in its setup. I was more involved in the development once it was set up.

We are using the UiPath's cloud version. We don't have any on-premise setup. If we had an on-premise setup, we would've had to maintain all the servers and make sure it's running all the time. Because we completely migrated to the cloud, the maintenance is not on us. UiPath takes care of that. It's definitely a big win for us because we migrated from the on-premise system to the cloud system.

It requires very minimal maintenance in comparison to the on-premise setup. In an on-premise setup, we have to maintain all the servers and make sure it's always running up, but with the cloud version, there is very less maintenance on our side. There is an IT team of around two to three people who maintain the systems.

We could see an ROI within a month. We were able to see the benefits of the automation processes within a month. There was a 25% increase after implementing UiPath. There is an increment on a year-by-year basis.

We are using its enterprise version. Its price seems okay, but I'm not sure because I'm not involved with the finance side. I'm more on the development side.

We didn't evaluate other options. We did some research, and we found UiPath to be a leader in the industry, and it also fitted our budget. So, we went for it and started using it.

I would definitely recommend it to others. Automation is going to be a part of everything in the future. So, every company should start adopting UiPath for any internal or external needs. Automation is the best way to go ahead.

We used to do the entire process manually, and we found a lot of errors. It was a time-consuming process on the whole. With the introduction of UiPath, we definitely saw the benefits of automation and a smooth process with fewer errors.

I would rate it a nine out of ten. It's one of the best RPA solutions out there. I'm reducing one point for the AI features. Apart from that, I find it great.

We automate the entire revenue and order to cash and then process it to payables. It is used for processes, from generating customer invoices to ensuring that all our vendors are getting paid timely. We also use it for data reporting, audit requirements, or whatever information gathering that the company may need.

We've automated about 30-ish processes, and that's just the tip of the iceberg of where it's going.

All of the processes are attended to right now. We're still getting the backend set up to move some of them to unattended.

The solution has improved the organization by providing time savings. That's one of the most fundamental things. We recently had a project that would take a human who's actually navigating through the screens and clicking all the buttons roughly a month's worth of work, if that was their primary focus all day long. We were able to get that completed within two days using UiPath. Therefore, the time savings are phenomenal. 

Also, when you're dealing with all that data, there's a lot less likelihood of human error and missteps. With the bot, we know for sure that the line is the line, and that's it. It's error-free for the most part.

The low to no-code is by far the most valuable feature. Developing a bot in under a minute that saves you an hour a day is phenomenal.

The user community is great. Looking at the forums, when a question is posted, the responses are fairly quick, either from UiPath or the community itself. In my past role, I posted to the community before, and I had been able to answer some questions as well. Then, it's nice to know people are having the same problems you're having and finding solutions.

I've taken UiPath Academy courses. I've taken mostly the developer ones, and then I'm looking into more of the admin side, with the Orchestrator and project management side of it. The biggest value is that it walks you through step by step and you're doing it alongside the course. It's hands-on learning. It's one thing to watch a video. It's a different thing actually to play with it and have something start working.

Overall the training and documentation could be better. There's just so much of it, so a streamlined way to get to the information I need would be ideal.

I've used the solution for about two years. 

It's very stable. Performance-wise and stability-wise, it's great. We're able to access it from anywhere. I have the Orchestrator app on my phone, so I can always keep track of the bots that we've developed and see how they're doing and everything.

Scalability is something we're still looking into. We just started, so we're still in the groundwork. However, in terms of being able to scale, the potential's there. We just need more time to play with it.

I've had one instance with them, and it was great. They knew their stuff, they walked me through everything.

Positive

Before UiPath, we used Nintex RPA, and then an SAP RPA tool as well. We used to UiPath to get more usability and scalability. The user-friendliness of the product and just the engine and the innovations that they're making behind it really placed them as a leader in the sector.

I was involved in the implementation since proposing the idea to start developing and starting a road show to be able to expand.

The process was straightforward. I had no qualms about it.

We started small. We essentially had two developer licenses, a couple unattended, and then a couple attended. We had already identified who would the attended bots go to, and did all that legwork in the forefront. Once we got the license enabled, we could activate it, work in the Orchestrator to assign the specific roles, and then have them start running. Within a week, we were able to get bots out the door and have people actually using them.

Everything has been done in-house. We've been building everything ourselves. 

We've definitely seen an ROI. For example, in one project, we were able to take a month's worth of human effort and completed it in two days with UiPath. We've had several others of a similar nature.

The pricing is a bit high compared to other products. That said, it does offer more. From working with other ones, it is definitely a more powerful tool and well worth the pricing.

We did evaluate other options. We had the ones we used before. We also looked at Blue Prism, Automation Anywhere, and a couple of others. 

The difference was a sense of familiarity. I had previous experience with UiPath. Mainly the innovations and the fact that since 2019 on the Magic Quadrant, they've been the leader consistently, and they will continue to be, were the reason we chose UiPath.

We do not use the AI functionality in our automation as of right now. It is something I'm interested in, however.

Our company will be involved in an environmental initiative using UiPath. We have an environmental group. As of right now, we haven't thought about taking it that far. We've only had it for about a month or two. It's something we're considering for the future. 

The most important part is going to be the user interface. The people who are developing it, the people who are using it, they're the ones who are going to have the most to say about it. Your business end-user has the most to say about it; if they don't like it, that's all you'll hear. By focusing on that user interface, which UiPath has done, you really get a solid project that people get excited about rather than leaving a bad taste in their mouths.

I'd rate the solution a nine out of ten. I love the product.

We have very restricted usage, primarily around integration situations where we don't have any APIs. We primarily want to do just unattended automation. We discourage attended automation at this time. We have ten to twenty processes happening right now.

The improvements we've seen are primarily around the time and cost savings that surround someone sitting and manually syncing data between SaaS platforms. Although we use the latest and greatest SaaS platforms, they still don't have to interact with each other. There are no APIs in most cases. In those situations, rather than having someone manually sit and do it or have the product vendor customize it, we use UiPath.

For example, a couple of automations save us at least a year's worth of manual effort. Day in and day out, there is a SaaS platform that creates new data, and that needs to go through the different SaaS platforms. And that's the major statement we have. Then there are a few legacy applications we have that are near end of life. We don't intend to bring new APIs to them. Instead, we use UiPath.

I personally use the Academy often, and I have encouraged a couple of .NET developers within the organization to take up the certification. We have system integrators and local offshore vendors. They don't have certification right now. However, I am encouraging them to get certified. They're using UiPath Academy.

For me, the biggest win for the Academy was around the infrastructure and the sales switch around it. In my role, I'm required to go and talk to business functions and technology leaders. I have to tell them what the product can do, how it is deployed, etc., at the level of ownership. Plus, thought leadership needs to come from me, and those academic courses help me a lot.

The user community is definitely robust. I see lots of contributions, and people are willing to come and respond to any posted queries. 

The key reason we are not able to adopt it fully compared to other customers is the security model. Usually, what happens is whenever we talk to a business stakeholder, the first concern is data security. The moment that you talk about a bot in an unattended fashion going and reading the data source, concerns arise since there's not much control at a certain point.

Security remains a concern. We have completed all our security assessments. However, that continues to be a key question. There are use cases that are based out of Europe. If we have an instance in North America, again, the question of GDPR and all those questions arise. For example, does that mean that we have to have multiple tenants in different geographies? We are still trying to solve those kinds of questions.

There are situations in the community where, due to the fact that the product is so rapidly evolving, lots of the content out there is outdated. It leads to that lost effort when you try to do what they're saying, and it doesn't work due to it being a different version. That's probably one problem that I have noticed so far.

I've used the solution for a little over three years.

The stability of the product is very good. 

If you look at the key components and the visuals, I mean the Studio, the Bot, and the Orchestrator, the Bot and the Studio are within our environment. We haven't experienced any issues. What is left is the Orchestrator, and we haven't seen any outages so far.

I don't have any concerns with scaling.

I haven't created too many support requests. That said, the most recent one did not go well. The engineer had some trouble understanding, and the issue is still ongoing.

It wouldn't be fair for me to judge their support just based on those one or two tickets I worked on. I'm sure they have a good team. It was just that one ticket did not work out.

This was our first RPA tool. 

I was involved in the development and deployment. 

The virtual machine setup and the Robot and Orchestrator connection definitely were a little challenging. However, in the current version of the application, Orchestrator, it's far more seamless. Three years ago, it definitely was not that straightforward. Everything has gotten easier. 

The first automation took between three to six months, from initial procurement and development to deployment.

I did the deployment myself. 

In terms of ROI, we are getting there. It's not like as good as I anticipated. That said, we are getting there.

The pricing is fairly decent. It was not crazy expensive. Their cloud deployment gives you that sweet spot in pricing. You don't have to spend $20,000 for the Orchestrator, for example.

We assessed all the market leaders and did a couple of proofs of concept. It turned out that UiPath checked all the boxes from a capability standpoint and user-friendly developer experience, plus the deployment experience. UiPath was a clear leader.

We do not use UiPath AI functionality in our automation program. At this time, it is limited to OCR capabilities.

We currently are unable to automate more complex or involved processes. It is still in the conceptualization phase. We haven't put it into production yet. However, we are exploring their invoice management capabilities and more.

We have yet to develop some sort of social responsibility initiative using UiPath. However, we might in the future. 

I would invite potential users to look at the library of activities that are there. Make sure that the kind of use cases that they're looking at are present, and the level of security that they are looking for in terms of data. If you have less intensive security challenges, it's a no-brainer to use UiPath in the cloud. However, it might get a little tricky if it turns out to be healthcare or anything of that sort. You'll have to work with your data protection team.

I'd rate the solution a nine out of ten. 

When I started at my company, they were building their RPA journey. I was the first person to help them do that. As no one in my company was aware of what RPA is, we needed to showcase and publicize what UiPath is and what RPA is.

I work for an insurance company and there are handwritten scripts that need to be scanned in, and this was the first use case that I had to work on. We used the OCR technology to scan handwritten documents and its capabilities are evolving day by day. When I initially started, it was not as robust as it is today. We had some challenges with the OCR technology, but today we are able to do it successfully with validations.

Right now, there are 24 automations of which 22 are in production and two are being built. These are all unattended bots. I also use this solution in a personal capacity to delete all the junk emails I receive as I usually get 20,000 junk emails a week. This saves me a lot of time. 

The UiPath's user community, in terms of the value that we gain by being part of it, is very helpful. If I'm stuck with coding, that is the place I go to get assistance. The ideas and the solutions that they provide are very helpful. There are a few people in the community who are very accurate and their solutions always work.

I have also made use of the academy. Currently, I'm taking the certification training and planning to get my certification done by the end of this year. It has taught me new ways of doing things including dynamic selectors. Previously, the bots used to break because of a selectors issue, but the dynamic selectors solved this. 

We have an internal process that is manual and takes three days. The first day involves pulling in the data, the second day involves validation and the third day involves delivering it to the relevant system. We automated this process using UiPath.

The errors have been minimized. Whenever something goes wrong, we immediately get an Outlook notification. This is when our business customers get to know that there's something wrong with the input data that they're getting. They can directly deal with the input information data team and get that information corrected and this usually happens within three hours. 

The OCR technology within this solution has been most valuable. We are able to scan handwritten documents and scrape their contents to be captured within the system. 

When I first started using this solution, the OCR technology was not that good, but it has since improved. Most of the handwritten documents are easily read by the OCR technology. 

I have been using this solution for three years. 

The stability does depend upon the applications we are using but overall the stability is good. 

This is definitely a scalable solution. 

The first time we had issues was during the setup and we haven't needed to contact the support team since then. Their support is really good and the solutions that they provided really worked from our side. They provided step-by-step instructions that really helped us a lot and saved a lot of time. Our initial estimate to get that UiPath deployment was two and a half weeks, but we finished that in three days. This was made possible by the support and the instructions received from the support team. 

I would rate the support for this solution an eight out of ten. 

Positive

I was the one who did the deployment. During the deployment, we had some challenges but received assistance from UiPath support. Even though we had some hiccups in the initial days, we were able to still overcome those with the help of UiPath support. The deployment took two to three days for an on-premises installation. 

Our business has been highly satisfied with the RPA solutions that we are providing thanks to UiPath.

The pricing for this solution is reasonable. 

We evaluated Blue Prism but felt UiPath is easier to use and offers better performance.

I would rate this solution an eight out of ten. I would rate it a ten out of ten if this solution worked better with our other applications. 

I would definitely advise others to consider UiPath because it is easy to learn how to use. A lot of documentation is available and accessible to facilitate learning including YouTube videos. 

When I was evaluating Blue Prism versus UiPath, the training materials were not the same for Blue Prism. Coding using UiPath is really easy and is mostly drag and drop. 

My previous company was in the banking sector, and we had done automation with websites, UI, SAP, Excel files, and PDF. In my current company, it is being used for finance and HR. We have ERP, CRM, chatbots, etc. We are using this solution to integrate different systems.

I use UiPath Studio to develop the code, and I use UiPath Orchestrator to publish my work. We have our own UAT systems to test the code. We can install the UiPath in the test environment and find all the compilation errors in the debug mode and fix them. We also have version control. If we upload a version and it doesn't work, we can downgrade the version. Everything is tracked in UiPath Orchestrator.

We are using it on-premise. In my previous company, it was on the cloud, and we accessed it through the cloud. 

UiPath Academy courses have been helpful for me. There were lots of activities that I didn't know about, and UiPath Academy was helpful for that. There are multiple ways to do an activity, and UiPath Academy helps you to find out those activities. When you start using it, you can find out which activity will work the best for you. The courses are interactive and not boring with just videos or PDFs. They have a mix of PDFs, videos, and interactions. It is fun and interesting if you have a passion for it.

I found the UiPath community very helpful. At the beginning of my career, I had lots of doubts, and I posted them in the community. We had got an unknown error, and we posted our query there thinking that there must be at least one person who has had the same issue. They solved the issue quickly. It was a quick response. If you post a question, sometimes, you can also get a response within five minutes.

I use attended automation, and it has helped to scale RPA benefits in our organization for processes that require human-robot collaboration. We have a process for reconciling bank statements. When the finance department is done with their files, they send them over to me by email, and I have to start the process manually from UiPath Orchestrator. It needs human interaction. It is a monthly process, and we don't want to automatically trigger based on something.

We use its AI functionality a little bit. We have automation for processing invoices that are in different formats. We are using an ML model to train and replicate the output based on the incoming PDFs. We don't have to manually identify the PDF format and process it. Its AI is very helpful in the case of dynamic files where when a PDF is in one format, we want to process it in a certain way, and when it is in another format, we want to process it in a different way. We have automation to automatically identify the fields and then process the documents accordingly. It is helpful in the case of dynamic files. 

It has reduced human errors. We have a process to send emails to the end-users based on the training they complete in our LMS. I did the automation, and the SME was very happy with that automation. She used to have lots of manual errors where she might miss one email id or put an incorrect email id. With the bot, we automated it and added exceptions, etc. It is more stable now, and there are fewer human errors. It is also very helpful for data entry work where there are lots of chances of human errors. All this can be avoided with a bot.

It has freed up employee time. The time saved depends on the complexity and the length of the process. For our LMS use case, the SME used to take around one hour every morning, and now, she doesn't have to do that. Even if she is on leave, our bot is available 24/7/365. 

The UI Explorer in the UiPath Studio is valuable. We can get a unique and dynamic selector for every element in the UI, which is helpful for me in finding out a particular UI element. Most of my automations have had UI interactions. So, I found it the most helpful feature.

It is pretty easy to build automations. I am from an engineering background, but even if you don't have much coding or programming knowledge, you can easily learn and use this tool. I used UiPath Academy to learn about this tool, and they have got a detailed explanation about everything. So, even if you don't have prior experience, you can easily use this tool.

They give updates every year. Before the new features go live, they put them out in the Community edition. When the features are stable, they release them. They have got a helpful community forum. If you have any roadblocks, you can post your question there and you will get a response, sometimes even within five minutes, depending on the complexity of the question.

When I started working with UiPath, there were no activities for SAP, but in the version that I'm using right now, there are SAP activities or SAP modules. Previously, I had to code everything from user login to user logout, but now, all the activities are available. I just have to drag and drop and give the username and password. I don't have to do it from scratch. It would be great if they can include activities for all of the most common CRMs and ERPs. They can integrate it with different activities for the most common systems.

I have been using this solution for around five years.

It is mostly stable. We recently upgraded our UiPath Orchestrator, and we stopped receiving the emails that we used to receive in the morning about the status of our bots and jobs. I created a ticket, and they said that the particular version or update that I had wasn't stable. They provided me with a different version that was stable.

It is great. In my previous company, one single bot was doing all the processes. In this company, we have six bots, and every day, around 50 processes are running. So, it is scalable.

For the email issue that we had, we created a ticket, and they responded the next day. The response time was less, and they also provided me with the correct solution.

Positive

When I started my career, I started working in Python and website development with Django. When I heard about UiPath and RPA, I felt that it is going to be the future. So, I switched to RPA. UiPath is the first tool I used, and I'm still using it.

I have used Power Automate from Microsoft, but I found UiPath much better because it has a single package with UiPath Orchestrator, Studio, etc. It has everything in a complete package.

I have also used Blue Prism. Blue Prism is more expensive. I used its Community Edition recently because I wanted to explore other tools, and I felt that its UI is not as good as UiPath Studio. They both have drag-and-drop functionality, but Blue Prism is not as user-friendly as UiPath. I have never used Automation Anywhere, but I have heard from my peers who are from the same background that it needs programming knowledge.

It was a bit complex because we have two virtual machines, and each one had three robots in it. We had to do remote desktop on the virtual machine to run the automation. We have recently improved all the processes in our company. They are now dynamic, and they can run in the background. Even if the virtual machine is closed, they will run.

It was implemented in-house.

We have definitely seen an ROI. It replaces the manual work and allows us to do other productive tasks rather than doing repetitive and manual tasks every day. If someone costs $50 per hour, and we are able to save one hour of manual work every day for that person, it is a substantial saving.

It is a bit expensive, but it is cheaper than Blue Prism. We have six robots in total. There are no other costs in addition to the standard licensing fees.

I love this tool. They have been improving it every year based on the user experience, or they have been releasing a stable version for any bugs.

I would rate it a ten out of ten.

We are on-prem within the insurance industry. Our use cases are in auto reports and micro use cases within that.

The biggest benefit we see from UiPath is the overall platform. It's not only the functionalities. As we started tying that all together in the platform view, with the orchestration forms and the workflow function, it'll be key, because it's been around in the industry for 20 years, but hasn't been tied to everything. 

It saves us costs but that's only one part of it. We are looking at it in terms of employee centricity, customer centricity, reducing the risk, and improving the accuracy. There's a multitude of factors that we are looking at.

We have seen a reduction in human error using UiPath. We are an audit firm at heart. We do a lot of audit and tax work, which is all related. Within use cases in those spaces, we see a change in terms of accuracy. It eliminates manual errors. Instead of just looking at 20% or 30% of the big picture, you can look at 100 of it because it's automated. 

The most valuable feature is the fluidity of the products. When I want to use RPA, I can use RPA. When I want to do process mining, I can do process mining. Those are the two top that I typically use it for. 

Building automations is easy. It's drag and drop. If you are a developer and want the full functionality, you can actually dive into it at a little bit more of an API level.

We use the Academy. I am the training and certification lead for our UI group of 200 practitioners. It's probably the only group in your partner community that's 100% certified. We are tied in into your training and certification piece and we are using and reusing the licenses to make sure that we are pushing out the updates from the platform through the training store.

Our training and certification programs are still gaining maturity. We recently signed the USN Certification with UiPath, which gives us access to brochures and AP credits. It makes it a little bit more formal because the process was there, but it was very informal. We were exchanging emails, but now it's tied together with the workflow. It's getting there. 

The breadth of the courses is the most valuable aspect of the Academy. This is my third year doing this. There has been an increase in courses being offered. 

The path forward is probably to tie this all together in a platform and look at the workflow automation. At this point, we are doing snapshot automation, point solution, and staff automations. The term RPA itself is a misnomer, it never was a robotic process, it was robotic task automation. We are automating tasks and the way to get away from that is to look at process level automation end-to-end. That won't be done with RPA tools, it has to be with the workflow tools. How do we tie in and how do we tie into, either the orchestration function or decisioning functions? They will tie into a broader transformation initiative. It'll be dual-edged.

I have been using UiPath for two years. 

The stability has improved in the last two years. As they push more functionality on that and go more cloud-centric, I think it will be much more stable. We just got through an issue yesterday, but it was resolved quickly. We knew what to do. We could figure out the root cause. 

Scalability has come a long way. UiPath is probably the leader in this, but as we look at broader solutions and a process-centric automation suite, we also have a long way to go forward. We are at a midpoint in the journey. It's on UiPath and the department of community to try to hook that together.

UiPath is our biggest alliance in the automation side for my company and the plan is to increase the usage. There's a commitment from the very top on both sides. We have stepped away from past automation and stepped into the broader use of it and the transformation journey. There have been micro transformation journeys in all sectors, whether it's financial services or outside of that and commercial, national accounts, and the public sector. That's how we're looking to scale and become even bigger in the next few years.

We use Automation Anywhere, Blue Prism, and Pega Robotic Process. Some of it is just down to the differences between what the tools offer. I've used all four of them.

Each solution has its pros, but in terms of speed to market, and improving the quality, the partner network, the product suite, and the product roadmap itself, UiPath is a few years ahead of the rest. That's reflected in the analyst reports.

UiPath is something that people can dive into. My advice would be to take a few courses, everything is available online. It really comes down to people's aptitude and whether they want to get into this. I don't think it's very difficult.

I would rate it a seven out of ten. Purely because there is always room for improvement, but it's on the right track. Product roadmaps and positioning are in the right space.