UiPath Platform Reviews

My main use cases for UiPath Platform are primarily around RPA capabilities, and I have over 100 automations built on it. 

I use a mix of both unattended and attended automation with UiPath Platform, alongside some intelligent document processing through document understanding, and I am also currently setting up a communication mining process for around half a million emails that come into our email box per year.

I have not used Agent Builder or Orchestration, however, I do use other capabilities such as Insights. We haven't delved into Agentic automation with UiPath Platform yet, although we have use cases planned for the future; we are currently focused on establishing the communication mining use case first.

I want to use agentic automation in the Treasury Management space, where we manage customer inquiries and requests, and I believe it can help replace the six employees handling the mailbox, which then goes out to 80 employees working on tickets and requests, showcasing a significant potential for Agentic automation.

I appreciate the capabilities of Insights in UiPath Platform for monitoring our automation, and I value our citizen developer program, where we have trained around 50 individuals without tech backgrounds to create automations, reflecting a forward-thinking approach where low-code solutions empower non-technical users to save time through automation.

I see room for improvement with UiPath Platform mainly in the hybrid strategy we're employing, as issues arise from the on-premise and cloud processing switch, particularly with document understanding, which can cause bugs. I believe moving completely to the cloud would alleviate these challenges, along with creating a unified development environment that avoids context switching.

To achieve a perfect score of ten out of ten for UiPath Platform, I would suggest simplifying the setup process for agentic AI; experiences with Microsoft's platform illustrate that user-friendly interfaces facilitate quick adoption without requiring extensive expertise. Intuitiveness is key, as Microsoft users find it easy to create agents without extensive training, a contrast to the more complex nature of UiPath Platform's current setup.

I have been using UiPath Platform for about four years.

I assess the stability and reliability of UiPath Platform as very good, noting that while there might be instances where a bot stops running, the real cause is often external factors such as our password manager updates, not issues with UiPath Platform itself.

Our organization has expanded its usage of UiPath Platform, recently renewing our contract for a three-year term as we continue to grow, predominantly investing in AI units for upcoming agentic AI and intelligent document processing needs.

I find great value in our partnership with UiPath Platform, where the support has been exceptional, as they meet with us regularly rather than having to rely on community forums. While some of my team members have interacted with it, we are not highly active within the user community due to the strong support from UiPath Platform.

My evaluation of UiPath Platform's support is that it significantly surpasses my experiences with Microsoft, where support often feels reactive rather than proactive. With UiPath Platform, I have regular meetings where they are aware of our challenges and offer timely solutions, whereas with Microsoft, I often have to restate our use cases and struggles.

I would give UiPath Platform's support a rating of nine out of ten. There are times we need to open support tickets, which indicates room for improvement although the overall support is still very strong.

Positive

Prior to UiPath Platform, I used Automation Anywhere. The primary reasons I switched to UiPath Platform were that we were trying to set up more unattended automation, but we were struggling with our virtual machines and getting Automation Anywhere to run consistently without issues and bugs. We started talking with other financial institutions and heard glowing reviews of UiPath Platform, which led us to do a proof of concept with it and decide to switch after.

Regarding the development environment, it would be beneficial to integrate everything in one place, such as building RPA and agents without switching contexts or platforms, which would enhance efficiency and simplify the process. I look for agentic automation to help with our document processing needs, and I am eagerly waiting for UiPath's promised agentic document processing capabilities.

It is challenging to quantify the specific ROI from UiPath Platform alone since we also leverage Power Platform, however, combined, we save over half a million hours annually in manual processing time, which is crucial as 2,000 hours saved equate to one full-time employee. This has allowed us to avoid replacing positions through attrition, thus funding my department, which relies on positive ROI as we track our efficiency ratio of saving the bank eight hours for every hour we work.

We did consider other RPA vendors when we initially went out there, and we conducted a general RFP looking at several other vendors, including IBM for some needs and Blue Prism, as we selected Automation Anywhere the first time about seven years ago. Blue Prism was definitely among the vendors we considered back then.

Regular RPA is effective for processes with defined rules. For our needs, agentic AI is better suited as we require a solution that can make more human-like decisions, recognize patterns, and cater to the free-form nature of incoming emails, unlike RPA, which relies on set parameters.

UiPath Academy courses are part of our citizen developer program, along with internal training that we developed to align with our bank's best practices and coding standards. 

We utilize Google Cloud as our primary cloud platform. 

My advice for someone considering UiPath Platform is to start small to ensure the processes function smoothly before scaling up, as it is easier to fix smaller workflows than intricate ones. Additionally, hire individuals who are curious and eager to learn about UiPath Platform technology as it continuously evolves.

I would rate UiPath Platform a seven out of ten, appreciating their efforts to keep pace with rapidly changing technology, though it is difficult for any platform to excel across all aspects, which presents an ongoing challenge.

We're using the solution for test cases.

The biggest benefit of these features for our organization is giving the ability to the whole company, or whoever needs to see the information about our test cases, one place to go and look. We're not scattering across many different applications and reports. It's all in one place.

The features of UiPath Platform we appreciate most include Test Manager and being able to integrate with everything we need. 

UiPath's user community helps significantly. There always seems to be someone to ask a question and someone to give an answer or reply. It's easy to find answers to questions that might not be standard.

I'm not sure how UiPath Platform can be improved. The Studio can sometimes look cluttered. If there's some way to streamline that or make it a little easier to read some of the modules, it might be better. I do a lot of test case work, and I would love to see more or better reporting of failures or reasons why something failed.

We are technically in the third year of using this solution, or slightly shorter than that. We are still expanding and trying to grow more with what we're doing.

The stability and reliability of UiPath Platform is wonderful. We have very few problems with it. We have more problems with our infrastructure than we do with UiPath Platform.

UiPath Platform scales very effectively with the growing needs of our organization. Our processes seem to grow and what we do with it and the amount of data we handle with the processes we have now and that we're building is almost seamless.

Customer service and technical support are very responsive and quick. Anytime we have a question, someone is ready to pick up a phone or answer a quick email. 

On a scale from one to ten, I would rate customer service and technical support a ten since it's always accessible, always there, and very responsive.

Positive

We had legacy-type things, such as C# and Selenium for testing, and we really had nothing for RPA before selecting UiPath Platform. Someone who had previously used UiPath Platform came on board and recommended we look at it. Based on their recommendation, we have used it and love it now.

I haven't handled the deployment process. 

I have seen a return on investment with UiPath Platform. While I don't know the exact numbers, some of our processes that would take days now take minutes. Time-wise, we have seen a return on investment.

My experience with pricing, setup cost, and licensing was perfect. I didn't have to handle any of that.

Prior to adopting UiPath Platform, we weren't using another solution to address similar needs. We first started with UiPath Platform for RPA processes to automate processes. Everything was manual and taking forever. On the testing side, we would use Selenium for testing.

We don't yet use agentic. 

I recommend putting UiPath Platform on your short list and making sure that it's going to do what you want it to do. 

I would rate UiPath Platform nine out of ten, as there are minor things that could be improved.

My main use case for UiPath Platform involves all the areas around testing, particularly Agentic testing, however, previously it was more about the test manager and the whole RPA field. 

I currently use all of UiPath Platform Agentic Automation capabilities, including the Agent Builder, Testing, and Autopilot. The only real use case we have implemented with UiPath Platform Agentic Automation is creating synthetic test data; the others are tests in our lab where we are trying out different solutions.

I really appreciate the agentic testing feature on UiPath Platform. For our organization, as a partner, we help customers by providing solutions for test data, which includes a recent agentic win that cuts the time by 80-90%. 

I currently use agentic AI. I assess agentic AI's ability to extract data points as effective, especially with all the capabilities and the new models that came in with the Anthropic model, which I appreciate greatly. It's developing rapidly with many new features, so I don't have to look for other platforms.

For one specific use case about creating test data in banking, it saves around 80% of the time, which amounts to approximately 100 hours a month for one client. 

The outcomes we've achieved by leveraging the agentic automation involve huge time savings when it comes to creating synthetic test data. My overall experience using UiPath Platforms agentic automation capabilities is overwhelming; I didn't expect it would be that good. It's so effective that we only want to work with that for new customers.

My team has used the vendor's UiPath Academy courses. The biggest benefits I have seen from UiPath Academy involve getting the whole team to a certain level of common understanding of the platform, which is essential because as a partner, you need certified people.

UiPath User Community is pretty new for me; I just came across it at the conference, meeting all the other MVPs. We are not in that program yet, but it gave so much back that we think maybe we will join them in our vertical, which is financial services.

UiPath Platform could be improved with better UX and design; it should be more self-explanatory how to use its features. Once you understand it, it's really easy to use, but it's a big step to get there, and I see that with our customers—they are afraid to use it because it still looks too technical for them. The pricing for UiPath Platform is pretty fair compared to competitors, but the licensing is complex and really hard for us as partners to understand which is the correct licensing for our customers.

I've been working with UiPath for seven years. 

I haven't experienced any downtime or crashes with UiPath Platform, however, sometimes it can get really slow.

UiPath Platform scales perfectly with the growing needs of my organization; I don't see any limitation there yet.

I can't evaluate customer service and technical support for UiPath Platform as I haven't been in contact with support; that's something my team handles.

Positive

Prior to adopting UiPath Platform, I used other solutions to address similar needs. The solutions I used included Tricentis Tosca, Cypress, Playwright, NeoLoad, Ranorex, and many others I can't name.

My experience with deploying UiPath Platform is that it's very easy; if you are on the cloud, it's straightforward. Even if you're not using all the cloud features, it's pretty easy to deploy.

I have seen a return on investment with UiPath Platform. One example involves an area where banks usually spend hundreds of thousands to even millions of dollars; if they all switched to UiPath Platform, they could save approximately 90% of the costs.

We are a long-term Tricentis partner, but they are not in the RPA field and only in testing. When it comes to Agentic, there wasn't any other option we looked at deeply. What stood out in my evaluation process is that we were already a partner in one area, making it easy for us to get to know the rest. The features of UiPath Platform were unique, and there wasn't anything else on the market. Normally, we do research and consider open-source options, but there wasn't a complete solution that we could showcase to our customers; it was actually the only option and a great one at that.

My advice to another organization considering UiPath Platform is to try it out with people who really want to explore new things, and they should get help if they are afraid to do so. 

On a scale of one to ten, I would rate UiPath Platform a nine overall.

We use the solution for building automations.

We significantly expanded our scale and effort to improve our throughput within the development team. So Maestro being able to have the business teams go in and actually wireframe their process for us out ahead of the development teams, that cuts down on the overall speed to develop. Since our longest part of our process is our discovery process, which we've now, you know, we take six weeks sometimes and getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

The orchestration of RPA workflows and the Maestro canvas are features of UiPath Platform that I enjoy the most. We've significantly expanded our scale and effort to develop and our throughput within the development team with these features of UiPath Platform. Maestro enables business teams to wireframe their process ahead of the development teams, which cuts down on the overall speed to develop because our longest part of our process is our discovery process, which takes six weeks sometimes. Getting that down to three weeks or two weeks is incredibly essential to the overall development effort.

We have used the vendor's UiPath Academy course. UiPath Academy helps us ramp up people faster and scale a little bit faster. There's a lot of really good foundational knowledge in how to navigate the UI and how to use the product out of the box. However, for more advanced automations, it would be better if it was more curated. There's too much focus on the next product and not enough focus on making use of the current products that are in the platform.

To improve UiPath Platform, I suggest making a larger effort not just to solve the development timeline and time to delivery and time to value, but also focus on the process side of things for teams and companies that don't have a lot of time or understanding of their own processes. 

Deploying UiPath Platform could be better.

My team has been using UiPath Platform for about four years.

The stability and reliability of UiPath Platform are good. We have on-prem deployment. All the hardware is ours, so the stability and reliability is up to us. With the automations that we're developing, it just works when we develop it. We don't deploy it unless it works and then after that it usually requires very low maintenance.

UiPath Platform scales with the growing needs of our organization. That is why we chose it, actually. That is the primary reason. We feel it scales better than Power Platform and some other solutions. UiPath Platform was the logical choice because it could handle the volume that we needed it to handle.

Customer service and technical support for UiPath Platform is really good. They have excellent account teams that do their best to support us in every way possible. 

Anytime we have a problem, we always get it solved. When we give them a problem with the platform, we have an answer within hours. We get full attention and feel very good about their level of support and couldn't ask for a better technical team.

Positive

Before selecting UiPath Platform, we considered Power Platform, n8n, and Automation Anywhere.

Prior to adopting UiPath Platform, we were using Power Platform and Automation Anywhere to address similar needs. The factors that led us to consider a change were more about particular use cases that performed better in one tool or the other. Power Platform is really good for the decentralized citizen development community whereas UiPath Platform is more focused on developers and doing more digital integrations, digital layer automation.

The deployment could have been better. Basically, just for comparing it to Power Platform, it's all SaaS in the cloud. Orchestration is really invisible, however, I also think that's a drawback to the overall platform. With UiPath, you have to really understand how to build from a software life cycle perspective, or else you really don't accomplish much. It's a little bit more difficult to ramp up scale and embed. That said, once you have it built and the pipeline of automations built within UiPath, it actually goes pretty smoothly after that. 

We have seen a return on investment with UiPath Platform. However, my feedback is it's not our return on investment. Since we're doing these automations for other lines of business internally, the costs that we're recouping aren't our costs that we're recouping. Making that more transparent to us and how they're recouping their hard costs is also pretty critical to helping us expand and scale.

My experience with pricing and setup cost for UiPath Platform is that it's expensive for all components. It's very expensive, which then forces our hand to make it worth it. We then had to go and actually execute on the value.

When comparing solutions, both positive and negative aspects stood out to me. Power Platform is a platform, but it's a bunch of smaller products that weren't really thought out as an overall platform - individual products that are combined together in the Power Platform. With UiPath Platform, it actually feels an end-to-end platform that is fully integrated with all the different products that are in the ecosystem.

My advice to another organization considering UiPath Platform is to start small. The sales teams will tell you to take a big process and automate it. Start with the first step of any process anywhere. Your first step will always change the second step in the process. 

By automating that first step, take a stop or take a breather and actually look at what the second step is now. Does it need to change? Does it still need a human in the loop? Can we just go on to the third and fourth step instead? Do we even need a second step? It's about taking it one step at a time because when you start automating one step, it's always going to change everything that comes after that. Even though the sales teams are telling you to go big, target phases. First step, second step, third step, and just keep automating backwards from there.

I rate UiPath Platform eight out of ten.

We have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work. 

UiPath Platform features have benefited our organization significantly, as we have about 62 bots running in production today and saving around close to 600,000 hours a year of manual work.

The features of UiPath Platform that I find most valuable are the unattended bots, which is what we mainly use, and then we dabbled into attended bots for a while. The unattended bots have been most successful for us so far. 

UiPath Platform can be improved, as there are many capabilities we can utilize. The upcoming Agentic AI is going to expose many opportunities for us. There are features such as UiPath Apps, which we have not been successful at implementing in our company due to limitations, as we want to give control to the user community to run their own bots, however, at this point we haven't been able to fully implement that.

Additional features I would want to see included in the next release of UiPath Platform are the UiPath Apps and, along with Agentic AI, there are many use cases for the attended bots. If improvements can be made to attended bots, that would be beneficial asthere are many use cases in our company that we haven't explored yet.

I have been using UiPath Platform for the last five years.

UiPath Platform has been working effectively for us. Apart from some minor hiccups, which would be expected with any software, the experience has been positive. Regarding reliability, there have been no complaints.

I have not experienced significant downtime with UiPath Platform. At one point, we had an issue we thought was related to UiPath Platform performance, however, we discovered it was the underlying software we were interfacing with. Even then, UiPath Platform provided the right support to help us. Overall, there was only one instance of downtime in four years, which did not create any significant impact.

UiPath Platform has been scaling very effectively with the growing needs of our organization. We have been able to meet the needs of the organization even though we are growing every year.

Technical support from my experience takes considerable time to respond. Most of the time, by the time they get back to us and we work through it, we either figure it out ourselves or find answers in the community. 

On a scale from one to ten, I would rate customer service and technical support as a seven. This rating reflects that customer service has been good, however, technical support, due to the few experiences I had, lowers the overall score.

Positive

Prior to adopting UiPath Platform, I was using Automation Anywhere. We went with them for a year or a year and a half, and then we switched over to UiPath Platform.

The challenges we faced with UiPath Platform were initially related to working with a vendor service provider to implement our first couple of bots. These challenges were more aligned with the service provider's situation than UiPath Platform itself. Eventually, when our team started growing and we adopted it at a bigger scale, we found that what we had done at POC was coming to fruition.

I have seen a return on investment with UiPath Platform. With 62 bots saving 600,000 hours, we are around 500,000 plus, on target to reach 600,000 this year. This translates to $50 an hour or $18 an hour depending on how half of the work is done in the Philippines, which we count for around $20 an hour, and whatever is in San Diego, where our company is based.

I haven't been directly involved in the pricing, setup cost, and licensing of UiPath Platform, however, I have been informed. My manager, who is a director, handles all of those aspects.

Before selecting UiPath Platform, we considered Blue Prism, and then Automation Anywhere was implemented for a year or a year and a half before we switched to UiPath Platform. What stood out in my evaluation process was that the capabilities UiPath Platform provided were significantly more than what we had with Automation Anywhere. As soon as we switched over, our benefits almost tripled in the first year.

When giving advice to other organizations considering UiPath Platform, I would emphasize that starting POCs is very important. Having been on both sides as a consultant before joining this company, we had some POCs which did not work out very well. 

At our company, the POCs we selected were the best. Even today, those POCs turned into bots which give us more return on investment. Choose your automation ideas wisely, give adequate time, and manage stakeholder expectations. 

I rate UiPath Platform a nine out of ten.

The UiPath Platform is used to automate business processes, mainly task automation and process automation that requires manual repetitive tasks. It is similar to Blue Prism, with additional integration capabilities such as Salesforce, CRM, and a better ecosystem. It is a low code, no code development tool for rule-based process automation.

The UiPath Platform helps enable end-to-end automation, but it is not suitable for all processes. The product is designed for rule-based automation. The machine follows the same instructions every time to automate manual repetitive work. If your pathway changes, considering the difference between deterministic versus non-deterministic or stochastic automation, the UiPath Platform is more deterministic. It performs the same exact actions every time. If the work requires different paths each time with dynamic decision-making capabilities, you would need to look beyond the UiPath Platform or integrate it with AI agents.

Some of the most valuable features of the UiPath Platform are its ease of use. It is low code, no code, and they are the leader in RPA software. They have a head start in integrating agent automation into their framework. There is agent process automation, which is still yet to be proven, but they are making progress compared to other RPA providers who are not as advanced as the UiPath Platform in terms of their agent adoption.

The areas where the UiPath Platform could be improved are in how most companies are adopting agent-tech AI. We will have to monitor how they are integrating it with agent-tech AI. Based on the literature, the UiPath Platform is taking concrete action, as they released their agent-tech framework last week. It is very difficult, so we will need to assess that and see how the product evolves into the agent-tech feature API integration.

I have about two years of experience with the UiPath Platform.

I have dealt with the support and customer service at the UiPath Platform. They are very comparable. Blue Prism got acquired, but the UiPath Platform remains its own entity and is growing compared to its two main competitors, Blue Prism and Automation Anywhere.

The UiPath Platform has a strong user community. It is very adept and has extensive training available. The user community is mature, and users receive proper support from the community to complete their work.

Positive

At my previous company, we used Blue Prism extensively because it was our standard product. We evaluated the UiPath Platform but did not use it for any use case implementation. We used it only for comparison and analysis purposes. We had already decided to use one tool, so we never saw the value of adding another RPA tool within the organization.

The UiPath Platform helps reduce human error. When a task needs to be done by 10 people, those individuals might do things differently. If a human has to enter data, they may mistype or forget something. These tasks can be automated. It can be integrated with auto-correction and auto-population of the screens presented to the digital worker. Over time, as automation matures, errors can be fixed, ensuring consistency or improvement in work processes. Every transaction is processed with the same exact logic or steps configured, which helps bring consistency and reduces human errors over time.

The UiPath Platform saves costs for organizations, saving about 30 to 50% per business process. When comparing to manual processing, if 10 people were needed before automating the process with the UiPath Platform or Blue Prism, it can be reduced to three to four people per process, resulting in huge savings in manual effort.

The UiPath Platform speeds up digital transformation and reduces its cost. For simple processes that are well-defined and have significant manual effort, automation can be implemented, which reduces costs. Machines are more cost-effective than humans. From that perspective, it reduces the operational costs of business processes.

The main differences between Blue Prism and the UiPath Platform are that UiPath is easier to learn based on my research. There is abundant material available, and it has many out-of-the-box integrations, allowing for more operational capabilities. Blue Prism is solid but became stagnant around 2017-2018 when focus shifted toward the UiPath Platform. Blue Prism was once the leader, but since 2018, the UiPath Platform has improved. I haven't used the UiPath Platform extensively to provide a firsthand assessment, so my knowledge comes mainly from literature.

I do not use the agent-tech automation with any platforms. The agent-tech is a new feature within the UiPath Platform, and they started integrating it in the last six months. I have not seen their offering, but based on documentation, they have developed a framework for agent development and automation integration.

Regarding the ease of building automations using the UiPath Platform, end users still need some specialist skills to build. It is not as end-user friendly as some other tools, but it does not require deep technical knowledge. It is low code, no code, and everything is drag and drop. Configuration management using their studio is effective.

The UiPath Platform does not necessarily replace existing systems but connects to different systems already in place. It creates a layer on top that reduces the need for human intervention, enabling machines and robots to do most of the work.

The time saved due to the UiPath Platform depends on the employee. It reduces the workload for end users whose work is now performed by robots. The saved time can be used for other tasks. When processes have seasonal variance, such as quarterly, monthly, or year-end processing, the transaction volume increases, so workload can be better managed by adjusting digital workers.

I rate the UiPath Platform an eight out of ten.

Our main use cases for UiPath Platform in our current operations as a bank revolve around streamlining processes and automating paperwork and busywork for all lines of our operational business.

We appreciate features of UiPath Platform such as Automation Hub, which is a really good tool for intake and evaluation. My developers love Studio; the whole thing. Orchestrations through that are great, and we're about to embark on Maestro next year, which has our business partners excited about being able to interact with that to bolster their processes.

From an intake perspective, Automation Hub is truly good at determining good prospects. You can use ROI, you can use the hours saved, and you can show the value for it. We've customized it to our needs to ask questions around risk and compliance and things of that nature, allowing us to do a more thorough evaluation of new opportunities.

Orchestrator works great, allowing us to do a lot of our monitoring directly through there. We've pulled in Insights as enabling us to look at our queues in real-time or near real-time to see how the performance of the bots is working. Maestro is fantastic as an interactive tool that allows you to create and build your processes directly in Maestro, dropping the bots and any AI agents all in one place, letting you start the process and see it happen in real-time.

My entire team has at least one certification from UiPath Academy. The biggest benefit we've realized from UiPath Academy includes having videos and great documentation that everyone understands. We conduct interactive sessions with our customer relation person and ask my developers to showcase what they learn. They see it in practice, get to practice it, and take a test to earn their certifications.

It's really hard to answer what areas UiPath Platform could be better as they are so far ahead of the curve. We work with another partner who's more of a think tank that talks to us about our agentic journey, which is a necessity for everyone moving forward. When they learned that we were using UiPath Platform, they commented that we had it right. We're looking forward to using the platform as the basis and possibly integrating third-party applications that have agentic capabilities while using UiPath Platform as the backbone.

I have been using UiPath Platform for three years.

The stability and reliability of UiPath Platform are fairly good. We encounter situations where things will go wrong, but it's typically system-related issues, not with UiPath Platform itself. 

Issues arise when a screen changes or a file format does not come over correctly. However, 99% of the time, problems are correctable very quickly, especially since we can monitor everything closely and respond before our business partners are even aware.

UiPath Platform scales with the growing needs of our company seamlessly. We can add robots anytime without issues, which positions us perfectly for scalability.

Based on what we've received, I would give UiPath Platform support at least a ten out of ten.

Positive

Before adopting UiPath Platform, we were using Nintex platform which has a better price point and is quicker to deploy. However, we do not use that for critical tasks, as I would never delegate some of the work we do with UiPath Platform to it. It mainly serves as a desktop-level automation tool. We also have licensing for Power Automate that a group uses, but it's more for internal departments. UiPath Platform works perfectly for bigger cross-departmental, even enterprise-level types of situations.

As a mid-sized regional bank, we've seen benefits from using UiPath Platform such as saving over 50,000 FTE hours just this year alone, and we are probably going to exceed our goal of over 66,000. 

I really appreciate the ability to monitor everything as it's happening in real-time using bots to help with that monitoring and alert us when things are going sideways because it happens occasionally. The benefits have been significant; our businesses have commented that we have saved their teams significant overtime, highlighting the monetary impact of those savings.

I didn't have insight into the pricing, setup costs, and licensing of UiPath Platform when I arrived as the initial contract had already been signed. However, there was an add-on for Premier Support that has been absolutely fantastic. It was worth the money and when we attend events, we don't consider ourselves smaller customers, yet we are always made to feel important.

My team considered some other solutions alongside UiPath Platform, specifically Blue Prism. They were another competitor that sits close in the same quadrant in the Gartner four-quadrant to UiPath Platform, but they looked at both and engaged with UiPath Platform as a partner, which provided a deeper customer-vendor engagement than they experienced with Blue Prism.

We do not yet use agentic AI, however, that's coming next year as we're getting the contract ready. We do not use agentic automation such as Agent Builder, Agentic Orchestration, or Autopilot yet; we are currently using Copilot, which allows us to dip our toes into the agentic waters.

We had a couple of opportunities for Document Understanding, which is more machine learning. Our struggle lies in the man in the middle concept where people just want to throw it over the fence, however, we emphasize that they need to help us with it.

I have not used the UiPath Platform user community much, as we haven't had a necessity for it yet. I assume that as we get further down the road in our agentic path, it will become more important for us. Currently, 95% of our usage is standard RPA, and we have great competency in those areas. Occasionally I might ask a bank I've worked with in the past a question or two, but I have not delved into the user community.

I have openly stated that I was a vendor for a long time, dealing with vendors on the other side as well, and I genuinely believe UiPath Platform is probably our best vendor due to the attention we get and constant follow-ups.

My advice to someone considering UiPath Platform is to set up a small support group closely tied to your build group early on, depending on your company's size. You do not want to distract your build team from the support side. This also means your build team must ensure quality documentation. Take a thorough look at your intake process, identify bottlenecks in your pipeline, set up your documentation, thoroughly go through the right SDLC process, and gain business buy-in to ensure a smoother operation. On a scale of one to ten, I rate UiPath Platform a nine.

My primary use case is to build automation. We started with building automation for enterprises, then shifted to Intelligent Automation, and currently, we are using it for Agentic Automation.

By implementing UiPath, we wanted to solve different kinds of problems. The major one is where people are taking a lot of time to do mundane and repetitive tasks. Some processes have a lot of repetitive steps and a high business volume. We automated those processes. After that, we shifted to something called Intelligent Automation to process scanned documents such as bank invoices, PDFs, etc.

We are now working on use cases with Generative AI for building intelligent applications on top of automations.

Agentic Automation helps with use cases without fixed input and output. Previously, when we were only restricted to robotic process automation, we had to schedule the processes weekly or monthly. Whenever human intervention was required, it was a long loop. For business use cases where we needed a chat interface, we had to go for a different solution altogether and then integrate it with the automation. Agentic Automation helps with all use cases where a person gives unstructured input, such as a person wants to know where his order is or why his account was debited 300 dollars. To cater to all the use cases where inputs and outputs are not fixed, we use Agentic Automation.

The biggest benefits of Agentic Automation have been customer satisfaction and time to respond to queries. We used it for a use case for the L1 support of a client. Previously, the client's customer would call or message on chat, and a human would respond. The support person will go to the system, look for the query, and then revert on the chat or on the call. With the implementation of Agentic Automation, we have enabled the smart AI assistant for the company, so anybody can type anything onto that AI agent, and it is able to understand the context and the background. It knows who the user is, and it fetches all the details. It reduces the time of the support people. They can now focus on more important things rather than repetitive tasks. The response time to the customer is reduced, and user satisfaction has increased. It is also easy to scale. Tomorrow, if the volume of inquiries increases from 10 to 10,000, they do not have to hire more people. They just have to scale their AI agents.

We have had one or two use cases of UiPath Communications Mining. In one use case, the customer had a huge set of data in its on-prem environment, and they wanted to process a list of emails. They were a big hotel chain in the north of the US. They had a support mailbox where a lot of people sent emails related to the services, inquiries, etc. They wanted to monitor and categorize them into actionable insights to identify which features people liked or did not like. With UiPath Communication Mining, they extracted the information, bucketed the email, and got actionable insights. UiPath Communication Mining also gives you things that you need to prioritize. For example, they found out that a lot of people were complaining about the swimming pool, so they knew that the swimming pool was the first thing they needed to improve upon. UiPath Communications Mining was helpful for such actionable insights. After that, we used other products of UiPath, such as UiPath Studio, Orchestrator, or Action Center to build a complete cycle. UiPath Communications Mining turns every message into actionable data in real time, which means that you get insights within a fraction of a second of receiving emails.

UiPath Communications Mining helps automate actions or responses according to the type of content in the message. If they receive a customer email saying that they have to cancel their visit, they can categorize it into a cancellation request. Most of the time, it is able to identify content on its own. If it requires human input, it shows a pop-up on your screen where you can confirm a hotel cancellation request. As soon as you click on confirm, that date is available for other customers. An email is triggered to the support or the customer confirming the cancellation.

The insights from UiPath Communications Mining help the administration people to see what is working and what is not working. In this hotel use case, they can see that out of 1,000 emails, how many were for cancellation and how many were complaints. It provides information about the volume. You can drill into a specific category. It helps prioritize the issues.

The UiPath Communication Mining reduced the time of staff from three hours to fifteen minutes.

The introduction of autopilot into the UiPath products has made work easier. A lot of beginner developers are able to write automation by just giving a prompt. While doing the development and automation, if you are stuck at some point where you need syntax or code, within UiPath Studio, you can request the code. You do not have to search for the solution on the web. With a prompt, you can create an automation to read a PDF and convert it to Excel. It is absolutely low-code. Coding-wise, it is much easier than before.

UiPath provides good support for on-premises environments, which works very well for banks and other businesses that cannot go to the cloud. They have very good enterprise support and a dedicated team supporting on-premises. Their product managers work directly with customers. They continue to add things on the on-prem side. In addition to UiPath Studio, they have added AI Center, Document Understanding, Action Center, etc. They are putting all the things on-prem. They are able to cater to all use cases.

UiPath helps reduce human errors by 70% to 80%. About 20% of human errors are always there because new users are onboarding and systems are changing. You can even reduce them by 90% if your process is extremely streamlined and no human is involved. This reduction varies depending on the use case.

UiPath saves a lot of time and costs for our customers. For one of the use cases, the time taken was reduced from three hours to fifteen minutes. It also helps customers meet compliance.

The best thing about UiPath is that it is an end-to-end enterprise solution. Other agentic solutions are available, but UiPath has the entire enterprise suite to build the robots, which means native integration with enterprise applications like Teams, Outlook, and Excel. It has everything needed for day-to-day processes.

The UiPath AI Trust Layer provides data security assurance to customers, making it a trustworthy enterprise solution.

The UiPath Community has been a big support for me as a developer. UiPath has a very strong community. If I have a doubt or question, I can post it in the UiPath community, and people are there to help. UiPath rewards people who are helping others with some kind of reward points. It keeps the environment healthy and ensures that all the answers are genuine. People are ready to help, and in return, they get recognition. They sometimes get certification vouchers. UiPath has motivated a lot of people to contribute to the community. For a technical issue, about 90% of the time, an answer is available in the UiPath forum. Their Community Managers work hard to bring everything together.

UiPath has been up to date with the trend. It has evolved from being just RPA to Intelligent Automation, then to having robots for every person, and now towards Agentic Automation. UiPath has catered to everything from requirement gathering to coding, testing, deployment, pre-production, production, building chatbots, human-in-the-loop, etc. Everything is there in a single platform. Customers do not have to think about dealing with multiple companies. They just deal with one company for all components.

As a services company, we constantly have to train people based on the projects. If we are expecting a project on Document Understanding, our staff has to go to UiPath Academy and complete the Document Understanding course. It is one of the best courses I have come across as a developer. UiPath Academy also has quizzes, tests, and certifications, which help us to evaluate people. I do not have to keep a check on that. The developers just have to submit the final score. As a company, it saves a lot of time. UiPath Academy certification also adds credibility when we meet our customers.

There is a need for more integrations with external technologies like OpenAI, Gemini, SAP, Bedrock, BambooHR, etc. While UiPath currently has major integrations, as new software is adopted by customers, it would be beneficial if UiPath adds more integrations. They do allow building custom connectors, but having a comprehensive integration library would be beneficial.

I have used UiPath for eight years.

In terms of the cloud environment, it is absolutely stable. In eight years, there have been virtually no downtime instances. UiPath has backup servers, making cloud deployments extremely reliable. On-prem stability depends on the company's management.

Scalability is excellent. The solution is capable of scaling with just a few clicks. We can increase users from 10 to 50 effortlessly. This flexibility makes it highly scalable.

Our clients are mostly enterprises. We have more than 30 specialists. We also work with vendors, totaling about 150 specialists.

I would rate their support an eight out of ten.

Positive

I have not used Automation Anywhere or Blue Prism, but I have used Microsoft Power Automate. Power Automate is suitable for small tasks with low to medium complexity, whereas, for more intensive enterprise-level and scalable automation, UiPath provides the necessary capabilities. 

UiPath also offers the flexibility to write custom code. If needed, I can write C# or Python code, which is missing in the competitors. This capability enables us to build enterprise-level projects.

The deployment model is a mix of cloud and on-prem, but most people are on the cloud. Two or three customers have deployed it on-prem.

The initial setup is super easy. They have a Community edition which is the free version. It is exactly similar to the Enterprise version, so that makes learning and deployment straightforward. I was able to deploy the Community edition in less than 30 minutes. The deployment is even shorter now.

The RPA automations require maintenance because they are highly dependent on the user interface. If a banking application that we automated got an update, your RPA solution will also need an update. Whenever there is an update happening in the base application, you will require an update. Otherwise, you are good. The second type of maintenance involves UiPath product updates. Every now and then, UiPath releases new features and versions.

It has mostly saved time, such as reducing support time from three hours to fifteen minutes. For cost savings, it depends, but significant savings have been seen with millions saved in some cases.

As compared to the competition, its pricing is on the higher side. However, looking at the services you are getting, it is justified. It allows you to cater to more use cases. 

I would recommend trying the Community edition first and then doing the Enterprise trial to test all the offerings. Evaluate the short-term and long-term roadmap and compare products before making a decision. 

Overall, I would rate UiPath a nine out of ten as there is always scope for improvement. It meets all our day-to-day needs.