PeerSpot user
Consultant at CRF, INC
Real User
Great for automating processes, saves time, and cuts down on errors
Pros and Cons
  • "It's likely freed up human time by 10% or more."
  • "There are some functionality limitations on UiPath that we could have access to on different platforms."

What is our primary use case?

We use multiple types of applications, including SAP. I work on contract documents with UiPath mostly. I work with different clients in different companies. We use the solution to automate processes. It helps by reading contract documents and updating details in SAP applications. 

How has it helped my organization?

We use a lot of document understanding. It reads the documents for us. I had a document understanding from UiPAth about two years ago. They helped us understand how it would work. With it, we were able to build a solution for invoices and purchase orders.

What is most valuable?

I like that we can work with different types of classifications. Whenever you classify a document using an ML model, there is a license associated with it. However, the intelligent classifier doesn't consume any of the licenses unless there is a specific amount of usage on the respective document. We process around a thousand documents per day and the classification is free. It helped us process all of these documents. We were able to train our ML models easily. 

Building automation with UiPath is very easy compared to others. The UI is easy. There's a community forum where you can request help. They also have a marketplace to help you find customized solutions. 

Previously, a turnaround time for a particular process was two to three days. Once we automate the process, we can handle the process in three hours. The turnaround times have improved a lot. We've drastically reduced our turnaround time on each transaction we handle. That's reduced our costs by quite a lot. That said, I don't have an exact figure off the top of my head. 

The user community and forums are great. They are really impressive. When I started in RPA, it was difficult to find help or to help others. The forum gives us the platform we need to help each other and source solutions to problems. It's now easy to find answers. It helps a lot. 

We use the AI functionality. I've used it for 1.5 years. It offers good functionality. However, you need to have a good understanding of how to use the resource effectively. 

We've achieved 80% to 90% now using AI.

We can automate more processes now. We need to do a proper assessment first to see what we can get from AI. However, there's functionality beyond document understanding. That said, finding the right use cases can be difficult.

We've sped up digital transformation and the cost surrounding it. It also wasn't expensive to do so. We can go ahead with minimal cost. We just need to align the solution with the right resources.

It's reduced human error. We have the functionality to capture business exceptions. If we need human confirmation, it will get sent to the action center. However, by automating, we've reduced the need for humans. We've reduced human error by 20% to 30%. The bot will capture data in areas where in the past humans may have made mistakes.

The bot has freed up employee time. We do have attended automation. If there are tasks needed for humans, we've created the process in such a way that they can do these tasks and then spend the rest of their time on other activities. It's likely freed up human time by 10% or more. We'd only work on processes where there is a minimum of 10% reduction in human time. 

What needs improvement?

There are a few bugs and a few things on the technical side where certain features are not available.

There are some functionality limitations on UiPath that we could have access to on different platforms.

If we have to move the model to production, we have to download it and upload it again.  

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March 2024
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For how long have I used the solution?

I've used the solution for seven years. 

What do I think about the stability of the solution?

The solution is stable as long as you maintain it in a proper way. You need an admin and support team to take care of performance. 

What do I think about the scalability of the solution?

We work mostly with enterprise-level organizations. 

The solution is scalable. 

How are customer service and support?

Technical support is good. If I have questions, they help me. However, I've had colleagues who have raised tickets and had trouble resolving issues. I personally have never had issues. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We did not use other solution other than UiPath. However, I have done some small POCs in others. I've used Automation Anywhere, for example. There are different commands in AA and a few different features, however, they are both accurate and efficient.

How was the initial setup?

I've set up the solution. The deployment takes a few hours. There may be software and hardware requirements If everything is there, it might take one or two days to get everything up and running. 

You may need to maintain your production servers after setup to make sure the bots keep running. We might have other weekly or monthly maintenance tasks to ensure everything is performing as expected. 

What's my experience with pricing, setup cost, and licensing?

The solution is growing in price. It's getting to be too expensive. While I like the solutions they are providing, they need to balance the cost so that they can stay competitive in the market. 

What other advice do I have?

I'm a customer.

I would recommend the solution, however, new users need to be mindful of the cost. If they have the budget, they should go with UiPath. 

I'd rate the solution nine out of ten. 

Which deployment model are you using for this solution?

Hybrid Cloud
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Vu Chu Van - PeerSpot reviewer
Senior System Engineer at a comms service provider with 51-200 employees
Real User
Simple to use with a straightforward setup and a helpful user community
Pros and Cons
  • "UiPath has helped reduce human error."
  • "I've dealt with compatibility issues with Microsoft components."

What is our primary use case?

I'm using one or two robots. We use the solution for reports. We have another software yet we don't have support. Instead of pulling reports manually, we use the program to get the reports and pull them for us. 

What is most valuable?

The solution is very simple. We can easily create robots. It's easy to build automation.

UiPath enables us to implement end-to-end automation. We have some manual procedures and it helps to complete those tasks. 

We use the UiPath user community. It's free. 

The amount of work we have is very small. We don't have big workflows. However, employees can now spend time on other things, and it's helped us manage our time around reporting.

The company has helped us minimize our on-site footprint.

We've used Academy courses. I've done classes myself. I don't use it every day. I've only used it once, actually.

The solution speeds up digital transformation and reduces the cost of digital transformation. with UiPath, we do not require expensive or complex application upgrades or IT application support.

UiPath has helped reduce human error. It has also freed up employee time. It has saved about 20 to 30 hours or so.

What needs improvement?

I've dealt with compatibility issues with Microsoft components. When we upgrade the UiPath framework, we might be able to fix the issue. 

We'd like the accounting team to be able to have improved data out of SAP. 

For how long have I used the solution?

I've been using the solution for one year. 

What do I think about the stability of the solution?

The product has been stable.

What do I think about the scalability of the solution?

It's a scalable solution. We have about 150 people using the solution. We may increase the usage in the future if we have an opportunity to apply more robots. 

How are customer service and support?

I haven't worked with technical support.

Which solution did I use previously and why did I switch?

I did not previously use a different solution. 

How was the initial setup?

We're using the 2023 version of the solution. 

I was involved in the implementation. 

The setup was straightforward with the help of UiPath documentation. The implementation process took less than one day and we implemented with one or two people doing the work.  

UiPath does require a bit of maintenance, however, it is not that much. We're mostly just dealing with compatibility issues with Microsoft. 

What about the implementation team?

We deployed the product ourselves. 

What was our ROI?

As for the cost, I'm not sure if it has saved us money. The customer still keeps the same number of employees, for example. That said, the important thing is to reduce the time it would take for them to handle tasks. In some ways, it's done that.

What's my experience with pricing, setup cost, and licensing?

Our use case is still very small. Therefore, we don't want to buy a solution that is too big for us. We don't want to pay more than $10,000 USD for a license. Therefore, we're focused more on the community version. 

Which other solutions did I evaluate?

We did evaluate other options. We found UiPath to be more localized. They were one of the top solutions.

What other advice do I have?

We are UiPath partners. 

We do not use the solution's AI functionality just yet. We're only using small automation. We also have yet to try the document understanding features. We still need to try some advanced features and I look forward to experimenting with it.

I'd rate the solution eight out of ten. 

I would recommend the solution to others who need to create automation. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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UiPath
March 2024
Learn what your peers think about UiPath. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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Talha Hussain. - PeerSpot reviewer
Electro Mobility, Smart Mobility & Sustainability at a educational organization with 51-200 employees
Real User
Top 20
A user-friendly solution that minimizes FTEs by automating repetitive jobs done by employees on a daily basis
Pros and Cons
  • "UiPath is a user-friendly solution."
  • "Sometimes, the company's processes are very complex, and it's very hard to implement UiPath."

What is most valuable?

UiPath is a user-friendly solution.

What needs improvement?

Sometimes, the company's processes are very complex, and it's very hard to implement UiPath. 

It also makes mistakes. Understanding your systems by yourself and implementing UiPath into your company processes is the hardest part. This could be improved so that the companies can easily implement the solution.

What do I think about the stability of the solution?

UiPath's stability depends on how you implement it. If the solution is implemented correctly, it will work properly.

How are customer service and support?

UiPath's technical support is quite good and better than other solutions.

How would you rate customer service and support?

Positive

What about the implementation team?

The first step in deploying UiPath is to learn the system you need to automate and then decide what can be automated in it. Sometimes, the processes are complex, and it's very expensive to automate them. When you know how to implement UiPath, it's easy to implement. So, the main study of your processes is necessary for the solution's implementation.

Which other solutions did I evaluate?

We had to select between Blue Prism and UiPath for our automation processes. We chose UiPath because it was more user-friendly.

What other advice do I have?

UiPath is deployed on our company’s internal cloud.

It is not that difficult to build automations using UiPath.

UiPath does enable us to implement end-to-end automation.

While implementing automation in your company, UiPath gives many benefits, like minimizing FTEs. Many of the employees are doing repetitive jobs on a daily basis, which can be done by robots or automation. Time reduction and error reduction are the main benefits we get from implementing UiPath.

UiPath has freed up employee time for our organization.

UiPath’s user community is very nice. Whenever you have some problems, you can get help from UiPath’s user community. UiPath is also very user-friendly, with many options to search on your own for YouTube videos that will help you.

UiPath has helped minimize our on-prem footprint by decreasing the FTEs and saving employee time, which is important to us.

We have used the vendor’s UiPath Academy courses.

The solution speeds up digital transformation, and it does not require expensive or complex application upgrades to do so. It depends on your work system because sometimes, you have to implement the whole automation system into your computers.

UiPath has saved costs for our organization.

Overall, I rate UiPath an eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Senior Solution Architect at a computer software company with 1,001-5,000 employees
Real User
Prerecorded and scripted processes can eliminate human error from majority of transactions
Pros and Cons
  • "The prebuilt AI models that are available in AI Center are valuable to us for things like invoice processing."

    What is our primary use case?

    We use it for automation with different applications and use Document Understanding, AI Center, and Action Center.

    How has it helped my organization?

    There is a good chance that people will make mistakes in manual operations, especially in whatever data-entry operation they do. By defining a solution in UiPath that is prerecorded and scripted, there is a lot of reduction in manual errors. If you have 100 transactions, 80 to 90 of them can be automated because they are straightforward cases. That means we can eliminate human error from 90 percent of the transactions.

    In addition, the automation solutions that we, as a partner, implement for our clients reduce the amount of manual work and they are able to use their critical human resources for other useful processes.

    What is most valuable?

    The prebuilt AI models that are available in AI Center are valuable to us for things like invoice processing.

    UiPath is also a solution that is user-friendly for developers with a lot of prebuilt activities and ML models. It enables developers to quickly develop a solution.

    We can also implement end-to-end automation.

    For how long have I used the solution?

    I have been using UiPath for the past four years.

    What do I think about the stability of the solution?

    It's absolutely a stable product. It has been in the market for more than six years. Whatever solution we develop for a client is completely stable.

    What do I think about the scalability of the solution?

    It's definitely a scalable solution.

    How are customer service and support?

    The first level of support is that we search for solutions in the forum of the UiPath user community. Most of the time, we'll get a solution there. If not, we'll contact the technical support.

    If I raise an urgent ticket, they quickly respond. Within an hour I'll get a call, and they'll arrange a team within two to three hours.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    I used Automation Anywhere. Out of 10, UiPath stands somewhere around 8.5 to nine, while Automation Anywhere is around 7.5. The reason for that difference is UiPath's user-friendliness and versatility on the development side. For example, if you want to integrate it with VB code, UiPath provides a lot of options. And on the Excel automation side, UiPath is more reliable than Automation Anywhere.

    In RPA, UiPath is far ahead compared to Automation Anywhere.

    How was the initial setup?

    For some clients it's on-prem and other clients have deployed the cloud option.

    The amount of time it takes to set up depends on the components a client purchases. If they only purchase the basic components of Orchestrator, a robot, and Studio, it may take only two to three days, or a maximum of five days, for the deployment. But if they go for high availability and some kind of DR setup, that would take an additional week of deployment. And for AI Center, it will take another week. Deployment usually requires two to three people. We involve the infra engineer, the database engineer, and a solution architect.

    As for maintenance of UiPath itself, there are updates that may impact a solution and we will need to upgrade the packages, for example, legacy Windows. UiPath updates very frequently, and they don't support the earlier products. Officially, they are not supposed to support three of the versions. That means customers have to update within a year or two years.

    What's my experience with pricing, setup cost, and licensing?

    UiPath solutions fit European and American clients, but especially for medium- and small-sized businesses in India, the cost may be the one factor that constrains customers. That's especially true when it comes to AI and ML solutions. It would be helpful for small and medium businesses if there were a reduced level or some kind of modified licensing.

    On a scale from one to 10, where one is cheap and 10 is expensive, UiPath is an eight or nine for the region that we work in. But in other regions, it is somewhere around six to seven.

    What other advice do I have?

    The solutions we provide to clients to automate their business processes need maintenance. They can usually take on a few processes on their own, but if it goes beyond 10 processes, some level of bot admin is required.

    We don't need a proof of concept for a product that has been on the market for a long time. In the past three or four years, UiPath has been a proven solution. Customers can rely on the solution. We just have to make sure that their requirements can be met by the solution, and the other aspect is the cost. If these two aspects are taken care of, we can recommend that people go with UiPath.

    UiPath is one of the leaders in RPA technology, and we get more business from it. Customers either want UiPath, Automation Anywhere, or Power Automate. But most of our business is with UiPath. They keep on updating it and are building their own RPA ecosystem. That makes it very easy to convince clients to stick with this one platform for multiple solutions.

    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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    Mohd Irshad - PeerSpot reviewer
    Developer at Oracle
    Real User
    Saves us time, and money, and is user-friendly
    Pros and Cons
    • "Compared to other RPA tools that require knowledge of a programming language, UiPath requires less coding."
    • "UiPath needs to improve the selector and offer better integration for Python."

    What is our primary use case?

    We use UiPath to automate the repetitive reporting tasks in our organization. I am currently using UiPath for five Oracle-based projects.

    How has it helped my organization?

    UiPath has increased our organization's productivity and efficiency and saved us money. 

    There is a short learning curve. We can learn to use it in one month, compared to other RPA solutions that take three months.

    Building automation using UiPath is simple.

    UiPath enables us to implement end-to-end automation. First, I build the code based on the customer's requirements and run the code in UiPath. Then, I run the code using an orchestrator on our VM when it is put into production.

    The UiPath Community is a great place to find information without having to contact the technical support team.

    I am a big fan of the UiPath Academy courses. When I first started using UiPath, I took all of the courses, which helped me immensely. Whenever I need to learn a new UiPath task, I simply go to the Academy courses.

    UiPath helps speed up digital transformation and reduce costs.

    If we input data into UiPath correctly, it can help reduce human error by 95 percent.

    UiPath has helped to free up 25 percent of our employees' time by automating recurring tasks, allowing them to focus on other tasks.

    It has helped our organization save around 30 percent of our organizational costs.

    What is most valuable?

    UiPath is user-friendly. Compared to other RPA tools that require knowledge of a programming language, UiPath requires less coding.

    What needs improvement?

    Occasionally, we receive an error message stating that a UiPath element is invalid, even though it should be working. This is frustrating and needs to be addressed.

    UiPath needs to improve the selector and offer better integration for Python.

    For how long have I used the solution?

    I have been using UiPath for two years.

    What do I think about the stability of the solution?

    I would rate the stability a seven out of ten because we sometimes encounter errors.

    What do I think about the scalability of the solution?

    I would rate the scalability an eight out of ten.

    How are customer service and support?

    The technical support is good but I usually find my answers using the UiPath Community forum.

    How would you rate customer service and support?

    Neutral

    How was the initial setup?

    The deployment is not complex compared to other RPAs that require knowledge of Python or Java.

    Deployment time varies depending on the use case but averages two to three days.

    One person can complete the deployment.

    What's my experience with pricing, setup cost, and licensing?

    UiPath offers two versions of its solution: a free Community edition and a licensed Enterprise edition. The Enterprise edition includes all features and automatic updates, which are not available in the Community edition.

    The cost for UiPath is affordable.

    What other advice do I have?

    I would rate UiPath a nine out of ten.

    Basic maintenance is required for UiPath.

    We have UiPath deployed in four of our departments including sales, booking, comp, and operations. In my department, we have five UiPath licenses.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
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    Amar Ekatpure - PeerSpot reviewer
    RPA Developer at a consultancy with 51-200 employees
    Real User
    Can easily integrate with third-party tools, has valuable machine learning models, and document processing
    Pros and Cons
    • "Since implementing UiPath, it has saved our clients a lot of time."
    • "The price always has room for improvement."

    What is our primary use case?

    We use UiPath to automate routine tasks in our organization.

    How has it helped my organization?

    Building automation using UiPath is easy.

    We have used UiPath to automate sustainable production tasks for some clients. The automation saved our clients time.

    The UiPath user community is a place where we can learn more easily.

    Since implementing UiPath, it has saved our clients a lot of time.

    We can use UiPath Academy courses to learn about the product and apply that knowledge in our organization.

    The AI functionality in UiPath enables us to easily improve our more complex automation processes.

    The AI functionality has helped us automate more processes.

    UiPath has helped reduce human errors by 90 percent in our automation.

    UiPath has helped free up 50 to 80 hours per week of employee time.

    It has helped us reduce costs by 80 percent by automating routine tasks.

    What is most valuable?

    Integration with third-party tools, machine learning models, and document processing are all valuable features.

    What needs improvement?

    The price always has room for improvement.

    For how long have I used the solution?

    I have been using UiPath for two years.

    What do I think about the stability of the solution?

    UiPath is stable.

    What do I think about the scalability of the solution?

    UiPath is easily scalable.

    Which solution did I use previously and why did I switch?

    I previously used Microsoft Power Automate. Although both tools are popular, UiPath is easier to integrate with third-party tools and more accurate.

    How was the initial setup?

    The initial setup is straightforward. The deployment took one and a half hours.

    What's my experience with pricing, setup cost, and licensing?

    UiPath's cost is moderate.

    What other advice do I have?

    I would rate UiPath a nine out of ten.

    The maintenance required is minimal.

    We have UiPath deployed in one location.

    I recommend UiPath.

    Which deployment model are you using for this solution?

    Hybrid Cloud
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    Emilio Valle - PeerSpot reviewer
    Programmer at Banco de Guatemala
    Real User
    Top 5Leaderboard
    Can function 24 hours a day, has a great user community, and reduces the cost of automation
    Pros and Cons
    • "The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day."
    • "If UiPath could interact with more popular applications currently available, it would be highly beneficial."

    What is our primary use case?

    We use UiPath for data scraping to extract information. Specifically, as a financial institution, we gather financial information from various websites. UiPath helps us extract the required data from these web pages. Additionally, we have another use case where we track tickets for vehicles here in Guatemala. Furthermore, we utilize UiPath for internal processes, such as generating reports and publishing information on social media.

    How has it helped my organization?

    Building automation with UiPath is made easy by the presence of UiPath Academy. We have access to all the basic and intermediate courses, and the solution is designed to be user-friendly.

    UiPath enables us to extract information from various websites and share it on social media, which has had a significant impact on our organization.

    UiPath's user community provides excellent value. The community has helped us with many things we were not aware of.

    We can enroll our employees and programmers in UiPath Academy. This will help our programmers generate ideas about the tasks they can accomplish using UiPath and share their ideas with others.

    UiPath facilitates the enhancement of our digital transformation while simultaneously reducing the cost of digital automation.

    UiPath has helped us reduce human errors. In the past, we relied on a person to post on our social media every morning, and there were times when they would forget. With UiPath, we can now post every morning on time with zero errors.

    UiPath has helped us save employees' time, allowing them to focus on other projects. Previously, our users had to manually generate 50 to 60 reports from various organizations. However, with UiPath, these reports are now generated automatically, freeing up our users' time to analyze the data instead of spending it on report generation. 

    What is most valuable?

    The most valuable feature is the ability to utilize UiPath beyond our scheduled work hours, making it available 24 hours a day.

    What needs improvement?

    UiPath can enhance the number of applications with which we can interact. Technology has a significant impact these days, especially in the realm of social media. If UiPath could interact with more popular applications currently available, it would be highly beneficial.

    For how long have I used the solution?

    I have been using UiPath for 15 years.

    How are customer service and support?

    The technical support is excellent and responds quickly.

    How would you rate customer service and support?

    Positive

    What's my experience with pricing, setup cost, and licensing?

    We also had to pay for Bloomberg Automation in order to effectively utilize UiPath in our organization.

    What other advice do I have?

    I would rate UiPath a ten out of ten. With UiPath, we are able to accomplish nearly all the ideas that our partners have generated, except for those involving third parties.

    I recommend UiPath, but the only way to truly determine its effectiveness within an organization and its potential for cost savings is to give it a try.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
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    RPA-Tech Lead at a retailer with 10,001+ employees
    Real User
    Helped us realize cost savings by eliminating multiple FTEs
    Pros and Cons
    • "I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use."
    • "I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out."

    What is our primary use case?

    I work at a large retailer and we use UiPath to support the HR and e-commerce departments. For example, we can automate the management of HR tasks, such as scheduling training courses for associates. We have around 500 bots running in production. 

    How has it helped my organization?

    UiPath helped us realize some cost savings by eliminating several FTEs. 
    UiPath freed up our employees to work on other things. Instead of doing repetitive tasks, they can learn new skills or work on more exciting jobs. When we automate, we don't lay off employees. They're shifted to other projects once a robot takes over their process.

    I set up the entire automation team in 2017. The UiPath Academy courses have been useful for training our staff. I have completed almost all of the certifications.

    It's challenging if you don't have knowledge bases or community forums. When UiPath first launched, we had to Google everything, and it was hard to find accurate information. UiPath Academy has enabled me to grow professionally. I started as a developer and later became a technical lead. Now I'm in an architect role. 

    A robust user community is essential for any solution. The community updates us about new features in the latest release notes. We can ask the community about how to deal with common problems and always get a quick response. Users can create custom solutions and upload them to the marketplace. 

    What is most valuable?

    I like the UiPath Orchestrator. The Marketplace is also helpful because there are pre-built automations we can use. One of our processes is used to manage annual charitable donations.

    We use UiPath for end-to-end automation but only for about half of our processes. We've also integrated the solution with other tools. 

    For how long have I used the solution?

    I have used UiPath for eight years. 

    How are customer service and support?

    I rate UiPath support six out of 10. It's primarily an email-based model. Sometimes we have questions, and it takes days for them to respond and sort our issue out. 

    How would you rate customer service and support?

    Neutral

    Which solution did I use previously and why did I switch?

    My firm uses two or three tools, but most of our bots in production use UiPath. 

    How was the initial setup?

    I was present for the initial deployment, and I have been involved with the upgrades. Everything went smoothly. 

    What about the implementation team?

    We relied on the UiPath team during the initial phases, but we've developed in-house expertise since then. I did the last upgrade for the UiPath Studio, Orchestrator, etc.

    What's my experience with pricing, setup cost, and licensing?

    The licensing model could be improved. UiPath charges more if you increase the number of components. It should be included within the premium licensing. We have 100 percent end-to-end automation for some of our processes. However, we're limited by the licensing from fully automating all of them. We can't use all the features. 

    What other advice do I have?

    I rate UiPath eight out of 10. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
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    Buyer's Guide
    Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2024
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    Download our free UiPath Report and get advice and tips from experienced pros sharing their opinions.