TitanHQ WebTitan Reviews

We use their cloud-base for the DNS, and this is called WebTitan. Basically, we send on a DNS request through their DNS servers for filtering. Our use case for WebTitan is to filter all the bad URLs to check and make sure that we don't have any malware, etc. that might go through our network. We use it to replace the traditional proxy that requires a server onsite with a CPU, etc. 

The issue that we had before with our proxy is sometimes that proxy would not be responding. We had to go into the server, do a restart and troubleshoot. With WebTitan, they have a group to control the cloud-base. I haven't really had to do a lot of extra steps. Usually, when something like that happens, I just reach out to their support. They can tell me right away what is going on with the system. Most of the time, it is something on my end that I need to reconfigure. In general, I have not really run into a downtime issue with WebTitan since I have used it.

WebTitan protects all our staff. This is important because we are in law enforcement. Therefore, we need to ensure that we don't have a high chance of contracting malware because of the confidentiality of our information.

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers. This is important because we always need instant access to the Internet. The response time is crucial for us, especially when we need to reach out to different agencies to research information.

Their report tool is the most valuable. By using the URL-base filtering, their reports give me a clear view of who is accessing what as well as which computer may have a virus or malware. Once I get the reports, I have to review them. Then, I go into WebTitan to search for that computer to see exactly what URL went through. After that, I will reach out to the workstation. This still requires somebody to keep an eye on what is going on.

It is pretty easy to understand and use the customization options provided by WebTitan. Everything is straightforward and pretty easy for me.

I would like to have a live chat feature with their support. This is one of the things that I like that they haven't offered yet. If they have live support, then at least I can work with an engineer when I have a problem and not have to wait for the engineer to respond.

We have been using them for almost a year.

They are stable. We haven't run into any issues with their system since using them.

They are pretty scalable. Our office is small, as we have only 500 users, but we haven't run into issues with them since we got the system up and running.

All our employees are using WebTitan in one way or another.

Whenever I have questions because I am not sure of what something means, I reach out to their support. Usually, they get back to me pretty quickly.

Overall, the technical support is great. They usually work with me to try to figure things out in a decent amount of time. I don't really have a lot of complaints for them, just compliments.

Positive

We previously used EdgeWave. They were sold to GoSecure. GoSecure bought them, then the biggest problem that we had with their system was we had to maintain the hardware. The hardware would have cost us somewhere around $30,000, and then we would have to pay for maintenance support on top of that. Adding up all those factors when using WebTitan saves us money.

The initial setup is not too complicated, but there are multiple servers. I would rate the process as three out of 10, where 10 is most complex. 

It is preferable that WebTitan doesn’t need to install an agent or software on individual workstations. We don't like having third-party software installed on our system. There is a fear with a third-party company that somebody, even though they are our vendor, will still have a way to look into our computers. Therefore, we preferably don't install any agents on the computers.

To get it up and running, it took me less than an hour. To be perfect on the configuration, it took about four hours to just figure out all the kinks and everything else.

We set it up in our test environment and had some users go through it. We had a list of bad URLs that we sent through it, just to see how it responds. Then, if everything went okay, we can roll it out to our users almost instantly.

We used TitanHQ's technical support team for onboarding. They have been helpful in every way. Their documentation is great, but there were things that I was not 100% sure about, so I reached out to their support who responded with helpful information.

We have seen ROI in time and effort. Budgetary-wise, overall when factoring in the cost for WebTitan, it is cheaper every year in comparison to other systems.

We have seen approximately a 30% reduction in malware attack traffic. I am confident in WebTitan to filter this out for me.

WebTitan has helped reduce costs associated with Web filtering by more than 50%.

We pay an annual subscription for this. They have good pricing. They are not expensive compared to other solutions that we evaluated. I like the fact that it is just one price for the year. I don't have to worry too much about fluctuations.

We also evaluated Cisco Umbrella. It does pretty much everything that WebTitan does. However, they are really expensive.

Give them a try. I know that a lot of people still have mixed feelings about WebTitan. Whatever they had in the past, when I read the review from them, some people seemed to complain a lot about their performance. However, since we have used them, I haven't really experienced any performance issues.

Overall, I would rate the solution as 10 out of 10.

The primary use case for WebTitan is content filtering, but we are also incorporating more security into that. For example, if we want to specifically block a web page or domain, we can do it through WebTitan. 

We use a SaaS version deployed globally throughout our offices. There are two ways to deploy WebTitan. One is a site-based deployment, and the other is an on-the-go or machine-to-machine deployment. We have all the sites deployed and are moving into an OTG configuration, so our laptops are protected. We are deploying OTG right now for all machines and DNS Proxy at all our locations.

WebTitan enables us to effortlessly filter out the content that we do not want, including specific websites or domains. Covering offsite workers used to be less important, but employees are increasingly working from home, so it's helpful that WebTitan covers all our employees regardless of where they are. Our licensing model covers all our users.

We've seen some reduction in attacks since implementing WebTitan, and I think this will significantly improve once we automate our blocklist. It accounts for about a quarter of our larger security arsenal, but we have other tools to protect against malware, phishing, viruses, etc.

It has also saved some money on web filtering. It's a much more economical solution compared to Cisco Umbrella. And while it doesn't improve the end-user experience per se, it increases our IT team's effectiveness at preventing users from accessing harmful content. 

At the end of the day, WebTitan is there to restrict users from navigating to malicious websites. Obviously, users would prefer to go where they want, but WebTitan helps us protect them from malicious websites and phishing links. So in that sense, it's been great.

We like having the ability to use API to make calls into WebTitan. This is crucial for us, especially when we are automating WebTitan's domain or URL blocker and integrating it into our security system. 

The DNS proxy is also valuable. It has nothing to do with blocking websites, which we can do by sending all our DNS requests through WebTitan. However, the DNS proxy gives us more information about the machine sending the request. If you cross-reference that information with WADA, you can determine which user is making the request and create a user-specific policy or profile. 

WebTitan could improve the software module and the platform's overall stability, and its competitors have a more sophisticated user interface. We have found some bugs as well as some issues with functionality and security that we've already forwarded to TitanHQ.

We've used WebTitan for almost three years.

WebTitan should be able to support a large organization. We have around 14 sites and 2,000 users, and it has been okay so far. For greater scalability, they would need to assign more resources to the tenants. You would need a different resource pool to support an organization with around 10,000 users.

I would rate TitanHQ support eight out of 10 based on their ability to resolve day-to-day issues. My experience has been relatively good so far. However, we discovered some bugs in the DNS proxy, and they still haven't told us if they've resolved the issue. That's why I would rate it eight rather than 10.

Positive

In the past, we used some other web filtering solutions. Some are built into endpoint detection and response systems, while others are integrated into firewalls. However, it's better not to have features like DNS proxy tied to the firewalls or EDR. 

We used Cisco Umbrella for a short time, but we found that it was too sensitive. It had too many false positives where it blocked everything before validation.

Feature-wise, WebTitan is comparable to Cisco Umbrella and other solutions, but its main advantage is the pricing structure because Cisco Umbrella costs about three times as much. 

Setting up WebTitan is straightforward because everything is online. We didn't really need help to deploy WebTitan. We just read the materials and follow the instructions. It's really not complicated. The difficulty is encountering bugs. That's where we need some help.

Configuring WebTitan's filters is simple because there's nothing about the user that needs to be set up. You install the WebTitan DNS proxy then go to your Active Directory and install the WADA. Ensure that it's working on the right ports through your network, and that's it. For an OTG configuration, you install an agent on every single device. We have the facilities to run that on all of our machines remotely. It's not too hard. 

I set up the filter by myself in one day. However, it took us almost a year to deploy the proxy, the WADA, and user resolution on all the sites. The global security and infrastructure team, which consists of about three or four people, worked with me on the second part of the deployment. But most of that has nothing to do with WebTitan. It's about ensuring our Active Directories and everything else are clean, so we can get the best data.

As long as you set up the policy categories correctly and ensure that the safelist and blocklists transfer from the default policy, it's not difficult to manage. You can also manage it through an API. You can do your automation on your own platform, and it sends a signal to WebTitan about what to block and what to unblock.

I think the price of WebTitan is reasonable. They have an edge in the market. I don't think there's a comparable solution for the same price. It takes some of the workloads off our firewall or EDR, so it's well worth the price for what it does.

I rate WebTitan nine out of 10 because of the price and the features. Better stability and data services would make it a solid 10.

My advice to people thinking about implementing WebTitan is simple. When it comes to security, never put all your eggs in one basket. Our company has no less than three products for every type of security function. 

For example, I block all the different categories I do not want users to access through WebTitan. At the same time, I have my EDR on every PC blocking phishing and malicious websites. We have our firewall on top of that providing the same protection. 

Furthermore, we use two brands of firewalls that provide the same protection against malicious files and websites. In short, there are three layers of protection for my users.

We use the solution for web filtering at our patient-access computers including a classroom for teens.

I don't have any metrics, however, I can say that the proctor or teacher for those students was getting frustrated with having to police the students so closely. With this program, he doesn't have to. I haven't done any penetration testing on it to see if there are ways around it unless the users are able to change the DNS servers somehow. I even think there's a solution for that too with Titan, with using their certificate, or they have to also have a small client that you can't install. However, at this time, installing anything locally doesn't seem necessary.

There are a few features we really like. It seems to be very robust. It's easy to set up. It has a lot more functionality and capabilities than we aren't even using yet. For instance, WebTitan has a solution for laptops that go offsite. Currently all we have to do is set up a location in the Web Titan console, which is very easy to use, have an external facing IP address, and then use WebTitan DNS servers locally on the laptop. It's really easy to use. There's nothing for us really to install.

It has been easy to understand and use customization options provided by WebTitan.

Their documentation is great and the console is very intuitive. The reporting seems to be very good too. I haven't really been pulling very many reports. I just look at them once in a while. The proctor for the students looks at reporting a little bit more closely than I. I just glance at it every once in a while.

In terms of a reduction in viruses, ransomware, phishing, malware, et cetera, we haven't had any reports of that yet. The hospital with the students that I'm referring to is fairly new. It's around eight months old. The instructor has not reported any. That said, before we started WebTitan, there wasn't any reported malware, phishing, or anything like that going on. I can't say there's a reduction because they didn't report any to start with. However, we also haven't had any attacks. 

WebTitan has helped reduce costs associated with web filtering because it is less expensive than an appliance.

We get immediate value from the solution. Reports from the admin console reveal both blocked an allowed sites. WebTitan negates the need for a proctor monitoring patients with regard to web filtering.

WebTitan didn't need to install an agent or software on individual work stations, and that saved a lot of time.  It made deployment go a lot faster. Also, none of these computers are actually on our physical network. It's challenging to do remote support with them. We have a cloud service appliance that we can use to remote in with them but somebody needs to be there. Somebody has to accept the invitation, for example. In our configuration, deploying an agent or certificate would require a lot of hands-on effort since we had to deploy WebTitan after the laptops were deployed . 

I really can't think of anything else that they could do. Maybe the longer we use it, we may come up with some ideas for improvement.

I've used the solution for about a year now.

Stability is good. It seems we haven't had any problems with that whatsoever.

Extremely scalable. 

Their support is amazing. If I ever have a question, the fellow that set me up allows me to just drop him an email real quick. He answers right away, even though he's in a different time zone. He may be in Ireland.

When we first purchased it, our contact was really good about sending me complete instructions on how to deploy it. Those instructions were extremely helpful. The level of support that we got for that onboarding was great.

Positive

On our main network, we use Cisco Umbrella, however, with regard to other types of similar solutions, no. We tried using the LanSchool web filtering. It wasn't robust enough.

We are in the process of expanding our deployment. The intended use of technology for this project was a moving target. Outcomes kept changing  WebTitan helped fulfill those outcomes.

Per computer, it's easy to install. Determine the external IP log into the admin console, create a location using the external IP and configure the web filtering rules (easy and intuitive)

Per machine, it only takes a few minutes just to change the DNS entries. You could get the whole thing done quickly. We have 15 laptops out there. That might take half an hour or maybe an hour to be generous. You have the whole thing done in an hour and 15 minutes, an hour and a half.

Our implementation strategy for setting up testing and rolling out WebTitan to our users was to have some test computers. Now that we're working from home, I also have an extra laptop here on-site with me at home where I can actually test on my own DSL to see how it works. 

I also rolled it out on a couple of virtual machines on our network to see how it would play. Once I tested that and got that working and had it checked to make sure it was blocking sites, then we went ahead and did it on the DSL computer down at our hospital. It worked great. When the proctor realized that the LanSchool was not going to be able to do what he needed, it is being deployed there now as well.

The oversight required now after the solution's been installed is basically just checking logs. We're still with the hospital where the students are. I'm sure that's going to take a little bit of tweaking to see if everything is covered properly. Maybe students are finding sites that might be uncategorized. You can filter by a category, you can filter by a specific site, or by content. There's going to be a little bit of fine-tuning there if the students are very creative and find ways around the filters or find sites that they want to go to that they shouldn't be seeing. That's going to be any solution really.

The level of oversight we needed was important to us. LanSchool, while it's great for content management and blackboards, it is really not robust enough for blocking the students from certain malware. Students will try to find any reason not to work or to do their assignments. They do an online learning-based solution that they do require access to. It's not like you can't just shut them out of the internet, there are certain things that they need to be able to see. The nice thing is that, with WebTitan, it's so customizable. You can say, "Here, you can go to these things. You can't go to those." However, you do need to tweak and maintain it as you go, as students try to get around certain filters.

We reused our previous hardware to set up for the installation. It did not affect the cost of our overall setup. The licensing, although I can't remember the exact cost, was very affordable. I want to say it was around $40 per license approximately. It is inexpensive.

We didn't have to add any extra RAM or anything. The laptops we were using were fine, the computer, the DSL computer they were using was fine. The product doesn't really add any overhead to it.

If we need to expand, we will need to purchase more licenses.

We did some research on different platforms. We did a trial. There was a trial version available of WebTitan and that's how I tested it and it seemed to work great. The pricing was right. Our contact was awesome with answering any questions during the trial period. It seemed like a really good way to go.

At this time, we do not use WebTitan On-The-Go due to the fact that all the computers we're using are stationary or they're always going to be on our network.

I'd rate the solution a ten out of ten. I'm very happy with it.

Our use case is that when we take laptops off-prem they will still have DNS filtering on. Regulators suggested that we needed something along these lines for when laptops go off-prem. That was the main driver.

When folks are traveling it has enabled us to keep them secure. It protects all our staff. We use it for everybody, whether they're remote, domestic, or traveling.

The web filtering is the most valuable feature. The OTG client was the determining factor. The DNS Proxy 2.06 for helping to support the filtering of users in Azure Active Directory has been fine. We haven't had any issues.

Also, we've been able to customize it pretty easily. We started using it out-of-the-box, but we tweaked some things for our purposes and everything was pretty easy to change.

Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with.

I have been using TitanHQ WebTitan for about two years.

We've only had a few outages where WebTitan has had an issue, but I think those have been global. Every once in a while their DNS will go down, and, of course, we have problems as a result. But we've only had two instances that I can remember since we implemented it. They were items that they fixed and some of them were fixed before we even knew there was a problem.

We've expanded since we implemented it and there have been no problems.

If we increase users we will increase our usage of the solution.

For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had some issues where they just emailed me the answer and we were done.

Positive

We had tried another solution, Webroot DNS Protection, but it did not have the OTG client so we had to can it and go to WebTitan. We also run Proofpoint Email Protection, which rewrites the URL links and it works well with WebTitan.

The initial setup of the solution was pretty straightforward. TitanHQ helped with the server installation. Of course, we did it all remotely because everybody was working from home at the time. They also helped with onboarding one or two clients, and after that we were on our own. I had some issues later and they came right back in and told me what I was doing wrong.

We were able to reuse old hardware for our installation. We put the local one on a virtual, so that aspect had no effect on the cost of our setup. We had the capacity.

It's been a while since we did the setup, but if I remember correctly it took a few hours. I would remember if it had taken a very long time. Our implementation strategy was, of course, to set up the VMs first for the filtering that uses local. Then we started putting it on laptops. We rolled out a couple, and then we rolled out en masse. It required two of us, IT geeks, to implement it.

It requires very little oversight after it has been installed. I don't even pay attention to it most of the time, until I get a hit. That's important because I don't want a baby I have to take care of. I want it to do what it's supposed to do and then give me reporting.

It is an added cost, because it is another layer, but it's pretty economical. The ROI comes from the fact that it has rerouted some folks when they were going where they shouldn't have gone.

The pricing fits our needs.

I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.

Our use case is about protecting our infrastructure. We also restrict certain user profiles, so as a productivity tool it blocks access for general browsing.

We get two overall benefits: security and productivity.

For security, it is, maybe, a little bit restrictive. But it suits us that we have time to unblock websites. It can be a little bit tricky in that sometimes you need to understand how web frameworks work. You might unblock a website, but there could also be content delivery networks or different frameworks that come from a website, and they need to be blocked as well. It takes a little bit of understanding. But we're happy that it's overly restrictive because we can actually see that WebTitan has saved us a good number of times, occasions when we would have had some type of malware payload delivered, but we have seen that it was blocked.

We've absolutely seen a reduction in malware attacks by using WebTitan. We have confirmed evidence. We can see the blocks of malicious websites. If somebody opens up an attachment and there's a link in it, it's blocking the link. It has done its job. The benefits outweigh the hassle of configuring and maintaining it.

In our company, productivity might stop if there were, for example, a big sporting event coming up. In a manufacturing environment, we don't want people to be tuning into the sporting event. The profiles we have in manufacturing cut their access down to the bare-minimum, essential websites.

The basic functionality of blocking access to websites has proven very beneficial.

We have never really fully come to grips with the customization options provided by WebTitan. It is a little bit tricky and what happened was that we got it working the way we needed it to work and we just left it at that. But WebTitan do provide all the assistance and support that you need to get it going.

For security, it's very restrictive. For us, it blocks a lot, even too much, so we have had to create exceptions. A new implementation takes a bit of time to train it up, to put in all the exclusions, but once you have that done, it's just a matter of adding things as they come up.

I've been using WebTitan for eight to 10 years. 

It's extremely stable. I would say it's flawless. We did have some concerns that, if it did fail, all internet access would stop for our people because the proxy wouldn't be there. That concern has subsided over the years because it's proven that it doesn't really fail.

We've had to scale up and it's scaled now. We have it on a VM, so we had to add virtual resources, but that was fine. The product itself scales okay. 

We currently have 1,500 users and they represent a mix of remote and on site, but they are primarily on site. We don't really need to differentiate between those groups of users because users VPN in, so it's the same model regardless of whether people are on site or remote.

You find out how good a company is through the support that it provides, and over the years, their support has been great. We've only had one or two issues and they were caused due to our site growing. The on-prem appliance wasn't sized for our requirements as a result and there were some knock-on issues.

They were timely and resolved things fast. It was easy to work with them and the communications were clear. We also have a level of trust in them because they have offices here in Ireland, so we have a good relationship with their people.

Positive

In the past we had Websense Content Gateway and we had McAfee Web Gateway. We were on Websense, then we went to McAfee Web Gateway and we went back to Websense, but it still wasn't any good. They were really at varying levels of "awful." When we moved to WebTitan, it just did what we needed.

The other solutions were just awful to configure and were very limited with what you could do, in terms of the reporting. That was 10-plus years ago, and those products certainly have evolved a lot in a decade.

We did our configurations back in the early days, so maybe it has improved since then, but some assistance on how to configure it might help, some pre-made assistance on how to configure and deploy. But it's good. It's a good tool.

We did it on a trial basis and phased it in. There were three of us involved, although we had one engineer whose project it was, and it took a month or two. Then we started migrating users over to it. We took a cautious approach.

After the initial deployment, it's straightforward. You forget about it really, and it's only when users request that a website be unblocked that you have to work on it. We might have one or two requests a week to unblock a website. In terms of oversight, it's just reviewing the logs periodically to see what's happening. There's no maintenance.

The solution hasn't reduced our costs associated with web filtering because we're still using advanced threat protection and we're using URL filtering there as well. WebTitan is part of our suite of defenses. We have protection in place on the client-side as well as on the network, including intrusion detection. It's part of a toolset. I wouldn't say that if you get WebTitan you can get rid of some other things.

But the cost-saving part is in respect to the cost of a breach. It has saved our having to respond to something nasty getting on-premises.

The pricing is good. It's a substantial cost, but they've held their prices over the years, which has been good. 

It's a little bit restrictive when it comes to growth because at one stage they were selling additional blocks of 500 and you could end up paying for more than you needed. But overall, it's been fine. I can't complain, given what we get out of it and what we pay for it. 

Evaluate from the start, whether you want the on-prem or cloud version. It depends on what industry you're in, and on what your requirements are. We shy away from cloud-based, because there is just too much farce, as a tightly-governed company and with GDPR, et cetera. We've only seen that things have settled down on that front in the last couple of years. Now, there is some solid framework and guidance on how to do this stuff right. By that I mean that the solution holds onto people's browsing history, and that is quite sensitive data.

This issue has nothing to do with the actual product. Companies need to decide for themselves which approach is best for them, understanding that there could be a lot of lengthy policies and procedures and approvals required before you actually even use the product. And that would be true regardless of any proxy software you're considering. 

So you need to look at what the right approach is for you, from the start, based on your requirements. I believe the transition from on-prem to cloud is easy. 

Overall, I would rate WebTitan at nine out of 10. It dropped a few points with how restrictive it is and because of the issues in getting it configured. But I add a few points back based on the fact that it has saved us numerous times, and that the support and the reporting are quite good.

As a library, we are required to have a filter on our public computers because we receive E-Rate funding. If children use our computers, the usage has to be filtered. 

I set up the usage filters. There were items on that list that were not going to harm children, things like shopping for a used pickup truck. You can filter all of those things and I chose not to filter some. But the whole idea is to block usage so that patrons can't access pornography or any images that would be harmful to children.

If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for.

It's easy to use. The user interface is absolutely fine. I've had no problems with it at all.

One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that.

I have been using TitanHQ WebTitan for about a year.

I've not encountered any stability issues.

It covers our five public computers, a circulation desk computer used by staff, and my laptop. 

Our computer usage is down due to the pandemic. Staff usage really hasn't changed very much, but our staff is not on the web Googling things we shouldn't.

I have not used their technical support. I haven't had any problems with the solution.

We did not have a previous solution. We have only received E-Rate funding for two years. We were in their non-compliant category, which you're allowed to be in during the first year of funding. We had this set up about a year ago, before we went into our second year of E-Rate funding.

I'm in a library directors' forum and I was looking at what other library directors said about their products. Big libraries are using products that are on their servers. We don't have our own server, so this was the solution that I thought would be the least expensive for us.

It was also going to be easy to set up compared to other solutions, which saved time for our tech who is a contracted service.

It was very easy for my tech to set up. In fact, he's the one who recommended it. It didn't take him long to get it going. He was familiar with the product, having set it up before. It was very easy for him.

There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with WebTitan. It has been a great solution for a very small library.

I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems. 

We use it for DNS Web filtering.

It has improved our functionality. It allows us to be more secure on the Internet by protecting our end users from phishing and compromised sites.

All our laptop users' DNS requests are directed back here. This is very important. We are in the gambling industry. Obviously, where there is money, hackers will want to try to infiltrate you. So, we are more exposed.

It is very important for our organization that WebTitan doesn’t need to install an agent or software on individual workstations. That reduces the cost of just supporting it.

It is pretty straightforward to understand and use the customization options provided by WebTitan.

There have been a couple times where there were false positives. I don't know if this is anything that they can improve on. This is just something that happens as we go along. Since we fall under a category, such as gambling, there are a lot of people accessing these types of sites. Sometimes, the solution misidentifies it and blocks that site. Currently, when we run into this issue, we just submit it through the application or portal. Within five minutes, it is whitelisted or recategorized on their back-end.

I have been using it for two years.

It is a very stable, great product. I wouldn't have renewed them for a second year if there were issues. They replaced Cisco Umbrella, which I think is the industry standard for DNS Web filtering. The solutions are very comparable.

It is very scalable. We are using the web version, and I am sure their web hosting service could scale as much as we need.

I used the technical support team for onboarding. They were very helpful.

I would rate their technical support as nine out of 10.

It is a set it and forget it type of thing. So, I haven't had a need to contact their tech support since being onboarded. 

Positive

Originally, we were using Cisco Umbrella. They are basically a similar product, but we decided to go with WebTitan because the pricing was a lot better and provided almost the same functionality. WebTitan was substantially less, about half the price. Therefore, we went with WebTitan and have been happy with it so far. 

The implementation of it was easy. Its interface and usage are a lot more user-friendly than Cisco Umbrella.

We went with the DNS virtual proxy server. We just had to set and spin those up, which took about half an hour.

I did the deployment. 

I am currently maintaining the solution. It is pretty much a set it and forget it type of thing unless I have an end user who runs into one of those false positives, then I have to whitelist it.

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers, which is pretty important. On a scale of one to 10, I would rate it as an eight because it makes life easier for our users.

I went straight to WebTitan. I was looking for a replacement for Cisco Umbrella and WebTitan seemed to fit the bill. I didn't know about them beforehand, but I did a lot of research on the Internet. Also, a lot of people recommended WebTitan. So, I did some comparisons and it literally fit almost the exact same functionality. It was a pretty easy choice.

We don't use WebTitan on-the-go (OTG) since we don't have that many remote users to worry about.

I would rate the solution as nine out of 10.

We have it set so that the majority of our users are highly restricted regarding the websites that they can visit. They're not even allowed to go to sites like Amazon.com or other sales sites or gambling sites. All of that is restricted. We have restrictions based on tiers, where our general population is restricted on what it can view online, and we have a "management" tier which it's much less restricted. And administrators, in IT, have wide-open access.

It is a SaaS solution but we have a proxy for it.

The main example of how it has improved our operations is from a sheer administration standpoint. It's a set-it-and-forget-it. We rarely have to touch anything in WebTitan today. That means that with the small staff that we have for IT, the administration is very easy and it doesn't require a lot of our time and resources to be able to provide web access. We know that it's doing its job by blocking what it needs to. We're very hands-off.

Because of the low administration, WebTitan has helped reduce the costs associated with web filtering. That was one of the thoughts behind our move to WebTitan from OpenDNS, along, again, with the reduction in administration. We have seen time and resource savings. We don't have to have somebody babysitting this solution all day long. It just works.

One of the most valuable features is the setup, right out-of-the-box. We rarely touch anything to do with WebTitan. That low administration is one of the huge features.

Adding whitelists and blacklists to allow or restrict specific sites is very intuitive and easy to do.

We have a lot of remote users, and the fact that we can remotely control what they're able to view on their equipment, with the agent installed, is another benefit. It's extremely important that it protects all our staff, including that large number of remote workers. We don't have eyes on everything that they could see without it. It provides a level of security we wouldn't otherwise have.

I wasn't aware of WebTitan's Azure AD integration until now. The takeaway is that those types of enhancements should be broadcast from TitanHQ a little more openly than they are.

One thing I do want to eliminate or reduce is having the on-premises proxy server. The integration with Azure Active Directory might provide that solution, but I don't know enough about that yet.

We don't really have a tight Active Directory integration today with the on-premises proxy server. It's more tied into our local Active Directory, not Azure Active Directory. That is somewhere where we do want to go, because we have a hybrid model today with an on-premises Active Directory and Azure AD.

We've had TitanHQ WebTitan for at least two years. I've been here a little over a year, and I believe they had switched about a year prior to my joining the company.

It's very stable.

As far as our company is concerned, about two years ago we had around 40 employees, and now we're up to about 120. We haven't noticed any difference as a result of that kind of scaling. I know that's not a major scale-up, but that is the kind of exposure we've had to its scalability.

Titan HQ's support is very responsive. There is a time zone difference so sometimes it takes a while to get feedback. But overall, they've been very helpful.

The only critique I have is that with their old help desk or ticketing solution, if there wasn't a response from us about a fix within a couple of days, the ticket would automatically close. Sometimes, depending on the severity, it might take us longer than a couple of days to confirm if the fix was done or not. But they did recently upgrade their ticket system, so I'm not sure if that issue still exists.

We have had a couple of instances where tickets have been closed without getting a true resolution. That might be partially due to the time zone difference. But sometimes, it comes back to a level-one support person who might not truly understand what the issue is, and getting that to a level-two person would be beneficial.

Positive

We switched from OpenDNS. The reason we switched, as far as I am aware, is that WebTitan is pretty much hands-off. There isn't a lot of configuration required, it just works.

That's why we subscribe to another one of their products called SpamTitan. It just works, out-of-the-box.

WebTitan is really good value for what it is. 

The one thing I have noticed is that when we recently upgraded our firewalls, a lot of the same or similar functionality is built-in to our firewalls. So while it's a great value, we haven't taken the steps to confirm whether or not it's giving us duplicate functionality that might just be built-in to modern equipment today, such as our firewalls. That's a project that we'll go through at some point to validate if WebTitan is still required.

If we have to spend a lot more time administering the firewalls to get that similar functionality, we'll probably forgo that and stick with what we have with WebTitan.

Don't just look at the initial price tag, but at the long-term support that might be required from other products. The fact that we rarely have to touch the software in any way is more important than just the initial price tag, although there's nothing wrong with that either.

In conjunction with using SpamTitan, which is the other tool that we have from TitanHQ, they provide us with a pretty good overall solution. We also have some additional software that's providing the next level of security. In conjunction with SpamTitan, WebTitan does a good job.