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Information Services at Vista Hill
Real User
Top 20
Setting up web filters is simple and quick, and once installed and configured, it pretty much works on its own
Pros and Cons
  • "It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way."
  • "It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it."

What is our primary use case?

It is a web filter. We use it to keep people from streaming in our main office. Everything goes through our main office, and we don't want it to be clogged so that nobody can get to it. We have to limit the streaming capabilities of the users and access to any inappropriate sites.

The way I use it is that I log into their portal and make changes to the filter. There isn't any hardware. Basically, it goes by DNS settings. So, the DNS server goes out to WebTitan and says, "Is this okay to go to?" If WebTitan says yes, they get their webpage. There is no hardware other than our DNS server that interacts with the service.

How has it helped my organization?

It helps us to make sure that our internet connection is clear without everybody watching the news or any kind of videos online. The whole idea was to keep the lines open.

It is keeping our lines open, and we don't have to increase bandwidth to support people who are watching the news and videos on YouTube, etc.

It protects our staff when they're remoting into our server to use services. However, when they're out on their own, they're not protected with WebTitan.

It doesn't require installing an agent or software on individual workstations, which is very important for us. I don't have to go around every single machine and/or push updates out because of this product. The product improves on its own without having to go to workstations, which is an ideal thing because it doesn't tie up staff's time to upgrade the machines. I don't need to upgrade the software to make WebTitan work. I wish all products were that way.

What is most valuable?

It is easy to use. It does what it is supposed to do. We never had a problem with them. It is also pretty easy to deploy. Once you set it, you can just forget it.

The customization options provided by WebTitan are easy to understand. It is self-intuitive, but at the same time, if you have a question about something, you can just text them or email them, and they get right back to you.

What needs improvement?

It works for us, and I have no real complaints about it. It is self-intuitive, but it could have intuitive help where you don't have to email somebody asking how you do something. They might already have it, but I've never used it.

Buyer's Guide
TitanHQ WebTitan
September 2022
Learn what your peers think about TitanHQ WebTitan. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for about six years.

What do I think about the stability of the solution?

As far as I know, it has never been down because we always have people saying that they need to get into a webpage for a couple of days. So, we open it up for them. After they do their task, we shut it again.

What do I think about the scalability of the solution?

I'm not sure about that. I know it does other things, but we just never got into it. We only use it for web filtering.

We have about 50 endpoints. It is just a single office. It is not corporate-wide. We also have a school, but we use a different product over there.

It is being used extensively, and right now, I'm satisfied with its usage. I'm sure we could utilize it further but not at this time. There are so many other fires going on because of COVID. So, it is on the back burner.

How are customer service and support?

They always had the answer. I would rate them a 10 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We didn't use any other solution previously.

How was the initial setup?

It was pretty straightforward if I remember right. I don't remember sweating over anything. We plugged in our information, and it was up and running. It took a few days at the most.

What about the implementation team?

I took care of its implementation. We probably had somebody either on the phone or sending us instructions on exactly what we needed to do.

It hardly requires any oversight after it has been installed. You more or less set it and forget it. You go in only when you have to modify it. You make quick modifications, and you're done. It is important to us that it doesn't require much attention. The less attention a product needs, the better for us.

What was our ROI?

I am sure we have seen an ROI. We have 700 of our people trying to get into our system, and we don't want that pipe clogged. So, it is doing its job as far as I can tell.

What's my experience with pricing, setup cost, and licensing?

I don't know about the cost. I usually just get the bill, and I just confirm that we use it and approve it. They go, and they pay it. I'm happy that it works.

For licensing, if I remember right, we told them how many users we have, and they told us the price, which we okayed. There were no add-ons. There might be a slight increase like everybody else, but there weren't any add-ons.

Which other solutions did I evaluate?

If I remember right, I did look at other solutions. The deciding factor was its simplicity. You log in, make changes, and log out. They're implemented within five minutes.

What other advice do I have?

I am not sure if it reduced viruses, ransomware, phishing, and/or malware attacks because we implemented it about six years ago, and I never really thought about looking for that. We were fairly lucky with viruses. Usually, the viruses are outside. Where we use it is our corporate office, and most viruses show up outside of the corporate office.

I would rate it a nine out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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VP of IT at Millennium Corporate Credit Union
Real User
Top 20
On-the-go client is key for us, providing web filtering when laptops go off-prem
Pros and Cons
  • "The web filtering is the most valuable feature. The OTG client was the determining factor."
  • "Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with."

What is our primary use case?

Our use case is that when we take laptops off-prem they will still have DNS filtering on. Regulators suggested that we needed something along these lines for when laptops go off-prem. That was the main driver.

How has it helped my organization?

When folks are traveling it has enabled us to keep them secure. It protects all our staff. We use it for everybody, whether they're remote, domestic, or traveling.

What is most valuable?

The web filtering is the most valuable feature. The OTG client was the determining factor. The DNS Proxy 2.06 for helping to support the filtering of users in Azure Active Directory has been fine. We haven't had any issues.

Also, we've been able to customize it pretty easily. We started using it out-of-the-box, but we tweaked some things for our purposes and everything was pretty easy to change.

What needs improvement?

Sometimes it has been a little cumbersome to get the whitelisting just right. But that would be the only thing I've had any problems with.

For how long have I used the solution?

I have been using TitanHQ WebTitan for about two years.

What do I think about the stability of the solution?

We've only had a few outages where WebTitan has had an issue, but I think those have been global. Every once in a while their DNS will go down, and, of course, we have problems as a result. But we've only had two instances that I can remember since we implemented it. They were items that they fixed and some of them were fixed before we even knew there was a problem.

What do I think about the scalability of the solution?

We've expanded since we implemented it and there have been no problems.

If we increase users we will increase our usage of the solution.

How are customer service and support?

For the couple of cases I've had, they've been great. They got back to us and had things fixed pretty quickly. I had some issues where they just emailed me the answer and we were done.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We had tried another solution, Webroot DNS Protection, but it did not have the OTG client so we had to can it and go to WebTitan. We also run Proofpoint Email Protection, which rewrites the URL links and it works well with WebTitan.

How was the initial setup?

The initial setup of the solution was pretty straightforward. TitanHQ helped with the server installation. Of course, we did it all remotely because everybody was working from home at the time. They also helped with onboarding one or two clients, and after that we were on our own. I had some issues later and they came right back in and told me what I was doing wrong.

We were able to reuse old hardware for our installation. We put the local one on a virtual, so that aspect had no effect on the cost of our setup. We had the capacity.

It's been a while since we did the setup, but if I remember correctly it took a few hours. I would remember if it had taken a very long time. Our implementation strategy was, of course, to set up the VMs first for the filtering that uses local. Then we started putting it on laptops. We rolled out a couple, and then we rolled out en masse. It required two of us, IT geeks, to implement it.

It requires very little oversight after it has been installed. I don't even pay attention to it most of the time, until I get a hit. That's important because I don't want a baby I have to take care of. I want it to do what it's supposed to do and then give me reporting.

What was our ROI?

It is an added cost, because it is another layer, but it's pretty economical. The ROI comes from the fact that it has rerouted some folks when they were going where they shouldn't have gone.

What's my experience with pricing, setup cost, and licensing?

The pricing fits our needs.

What other advice do I have?

I can't think of very much that needs improving in the solution. It's serving our purpose, although I know we're only using just a portion of what it can offer. It's easy to implement and easy to use.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
TitanHQ WebTitan
September 2022
Learn what your peers think about TitanHQ WebTitan. Get advice and tips from experienced pros sharing their opinions. Updated: September 2022.
635,987 professionals have used our research since 2012.
Network Administrator at Century Gaming Technologies
Real User
Protects our end users from phishing and compromised sites

What is our primary use case?

We use it for DNS Web filtering.

How has it helped my organization?

It has improved our functionality. It allows us to be more secure on the Internet by protecting our end users from phishing and compromised sites.

All our laptop users' DNS requests are directed back here. This is very important. We are in the gambling industry. Obviously, where there is money, hackers will want to try to infiltrate you. So, we are more exposed.

It is very important for our organization that WebTitan doesn’t need to install an agent or software on individual workstations. That reduces the cost of just supporting it.

What is most valuable?

It is pretty straightforward to understand and use the customization options provided by WebTitan.

What needs improvement?

There have been a couple times where there were false positives. I don't know if this is anything that they can improve on. This is just something that happens as we go along. Since we fall under a category, such as gambling, there are a lot of people accessing these types of sites. Sometimes, the solution misidentifies it and blocks that site. Currently, when we run into this issue, we just submit it through the application or portal. Within five minutes, it is whitelisted or recategorized on their back-end.

For how long have I used the solution?

I have been using it for two years.

What do I think about the stability of the solution?

It is a very stable, great product. I wouldn't have renewed them for a second year if there were issues. They replaced Cisco Umbrella, which I think is the industry standard for DNS Web filtering. The solutions are very comparable.

What do I think about the scalability of the solution?

It is very scalable. We are using the web version, and I am sure their web hosting service could scale as much as we need.

How are customer service and support?

I used the technical support team for onboarding. They were very helpful.

I would rate their technical support as nine out of 10.

It is a set it and forget it type of thing. So, I haven't had a need to contact their tech support since being onboarded. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Originally, we were using Cisco Umbrella. They are basically a similar product, but we decided to go with WebTitan because the pricing was a lot better and provided almost the same functionality. WebTitan was substantially less, about half the price. Therefore, we went with WebTitan and have been happy with it so far. 

How was the initial setup?

The implementation of it was easy. Its interface and usage are a lot more user-friendly than Cisco Umbrella.

We went with the DNS virtual proxy server. We just had to set and spin those up, which took about half an hour.

What about the implementation team?

I did the deployment. 

I am currently maintaining the solution. It is pretty much a set it and forget it type of thing unless I have an end user who runs into one of those false positives, then I have to whitelist it.

What was our ROI?

WebTitan’s Web filtering has helped improve the quality of service that we offer to customers, which is pretty important. On a scale of one to 10, I would rate it as an eight because it makes life easier for our users.

Which other solutions did I evaluate?

I went straight to WebTitan. I was looking for a replacement for Cisco Umbrella and WebTitan seemed to fit the bill. I didn't know about them beforehand, but I did a lot of research on the Internet. Also, a lot of people recommended WebTitan. So, I did some comparisons and it literally fit almost the exact same functionality. It was a pretty easy choice.

What other advice do I have?

We don't use WebTitan on-the-go (OTG) since we don't have that many remote users to worry about.

I would rate the solution as nine out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Library Director at Hanover Township Library
Real User
Top 20
Easy to set up and use, and blocks unwanted sites
Pros and Cons
  • "If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for."
  • "One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that."

What is our primary use case?

As a library, we are required to have a filter on our public computers because we receive E-Rate funding. If children use our computers, the usage has to be filtered. 

I set up the usage filters. There were items on that list that were not going to harm children, things like shopping for a used pickup truck. You can filter all of those things and I chose not to filter some. But the whole idea is to block usage so that patrons can't access pornography or any images that would be harmful to children.

How has it helped my organization?

If someone is doing research and they're being blocked, and if we feel that it's a legitimate use, we can get them into the site they're looking for.

What is most valuable?

It's easy to use. The user interface is absolutely fine. I've had no problems with it at all.

What needs improvement?

One issue that they have just solved is that there's a new interface for paying bills. I had an issue when I tried to pay with our debit card last year, but with the new payment interface, they have solved that.

For how long have I used the solution?

I have been using TitanHQ WebTitan for about a year.

What do I think about the stability of the solution?

I've not encountered any stability issues.

What do I think about the scalability of the solution?

It covers our five public computers, a circulation desk computer used by staff, and my laptop. 

Our computer usage is down due to the pandemic. Staff usage really hasn't changed very much, but our staff is not on the web Googling things we shouldn't.

How are customer service and support?

I have not used their technical support. I haven't had any problems with the solution.

Which solution did I use previously and why did I switch?

We did not have a previous solution. We have only received E-Rate funding for two years. We were in their non-compliant category, which you're allowed to be in during the first year of funding. We had this set up about a year ago, before we went into our second year of E-Rate funding.

I'm in a library directors' forum and I was looking at what other library directors said about their products. Big libraries are using products that are on their servers. We don't have our own server, so this was the solution that I thought would be the least expensive for us.

It was also going to be easy to set up compared to other solutions, which saved time for our tech who is a contracted service.

How was the initial setup?

It was very easy for my tech to set up. In fact, he's the one who recommended it. It didn't take him long to get it going. He was familiar with the product, having set it up before. It was very easy for him.

What's my experience with pricing, setup cost, and licensing?

There are lots of products out there, and most of them are a lot more expensive. Overall, I'm very happy with WebTitan. It has been a great solution for a very small library.

What other advice do I have?

I haven't seen any problems come up. I have only been blocked once when I was working on my laptop and I was trying to do something with the federal government. But other than that, there haven't been any problems. 

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Project Manager at Ocean Solutions
Real User
Top 5Leaderboard
Good web content filter, easy to manage, quick and polite technical support
Pros and Cons
  • "The web content filter is the most valuable feature."
  • "The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API."

What is our primary use case?

We use this product to stop cyberattacks and make life easier for staff members concerned with breaches to the code of conduct.

Previously, we used Cisco Umbrella and suffered a cyberattack due to one of the websites that a member of staff had visited. The malware was placed on our systems and an exec almost provided access information to a well-known group of cyberattackers.

How has it helped my organization?

This product has improved our organization firstly because there are fewer worries for staff in relation to breaking the code of conduct. The WebTitan Content Filter has been the best product I have implemented! It is highly granular, easily modified, and technical support is quick to respond, very polite, thorough and will follow up with the customer to ensure all is working properly.

We have been very happy with the WebTitan Web Filter since deploying it. It’s given us a 360-degree view of internet use in the company, allowing us to manage internet usage and minimize non-work related browsing and access to unsafe sites.

What is most valuable?

The web content filter is the most valuable feature.

WebTitan Gateway is a Web security and content filtering solution that offers best of breed malware protection, highly granular browsing policy controls, and comprehensive reporting while seamlessly integrating into your existing network. WebTitan Gateway is delivered as a software appliance, run on your own hardware or in your virtual infrastructure.

WebTitan is highly scalable, functionally rich, and easy to deploy and manage. It is designed to provide the best possible protection for your organization.

What needs improvement?

The Oauth1 protocol has a lot of issues with authentication and it made it very difficult to initially authenticate with the API. 

Another thing that we dislike so far is the fact that it can sometimes take hours for the policy changes to take effect.

For how long have I used the solution?

We have been using TitanHQ WebTitan for just over one year.

Which solution did I use previously and why did I switch?

Previously, we used Cisco Umbrella.

What's my experience with pricing, setup cost, and licensing?

The cost could be lower, though it is not currently prohibitive for larger companies.

I would suggest doing your homework with respect to pricing.

Which other solutions did I evaluate?

We looked at various enterprise Wi-Fi security solutions, which was a list provided by an expert, before choosing WebTitan Cloud for Wi-Fi. I was really taken aback by the price point, features, and functionality we were going to get with WebTitan Cloud for Wi-Fi.

Other solutions didn’t have all the features and functionalities we wanted; they could do some of what we now do but at a higher cost.

What other advice do I have?

For the most part, it does its job without causing me any problems. I don't have to waste time trying to fix things.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Download our free TitanHQ WebTitan Report and get advice and tips from experienced pros sharing their opinions.
Updated: September 2022
Buyer's Guide
Download our free TitanHQ WebTitan Report and get advice and tips from experienced pros sharing their opinions.