We performed a comparison between Bitrix24 and Symphony based on real PeerSpot user reviews.Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"It is easy to use and very stable."
"It's a very easy-to-use product."
"I am impressed with the solution's ability to customize workflows."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"The data interpretation feature in Bitrix24 is good."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The technical support was intuitive and had good documentation."
"The solution is user-friendly, and it is very good security-wise."
"The overall functions are good."
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"The solution’s performance could be made faster."
"It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24."
"The solution's open channel and contact center could be improved."
"The stability could be improved."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
"The solution needs to improve CI."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!
Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.
Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.
Bitrix24 is ranked 6th in Enterprise Social Software with 17 reviews while Symphony is ranked 7th in Enterprise Social Software with 4 reviews. Bitrix24 is rated 7.4, while Symphony is rated 7.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Symphony writes "Makes tasks like network planning and performance monitoring much easier". Bitrix24 is most compared with Zoho CRM, Asana, monday.com, Microsoft Dynamics CRM and HubSpot CRM, whereas Symphony is most compared with Microsoft Teams, Slack, SharePoint, Drupal and Office 365. See our Bitrix24 vs. Symphony report.
See our list of best Enterprise Social Software vendors.
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