Bitrix24 vs Symphony comparison

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Bitrix24 Logo
131 views|88 comparisons
Symphony Logo
966 views|796 comparisons
Comparison Buyer's Guide
Executive Summary

We performed a comparison between Bitrix24 and Symphony based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
To learn more, read our detailed Bitrix24 vs. Symphony Report (Updated: January 2024).
755,469 professionals have used our research since 2012.
Featured Review
Quotes From Members
We asked business professionals to review the solutions they use.
Here are some excerpts of what they said:
Pros
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea.""It is easy to use and very stable.""It's a very easy-to-use product.""I am impressed with the solution's ability to customize workflows.""It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows.""The data interpretation feature in Bitrix24 is good.""Bitrix24's workflow is better than that of others. The user interface is also good.""The technical support was intuitive and had good documentation."

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"The solution is user-friendly, and it is very good security-wise.""The overall functions are good.""The entire product is good.""I found the RAM Commander module in Symphony to be the most valuable.""Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."

More Symphony Pros →

Cons
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live.""Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale.""The support provided by Bitrix24 is an area with shortcomings that needs improvement.""The solution’s performance could be made faster.""It's a team management tool, but the way the tasks are assigned and the way you are able to control them are lacking when compared to Asana or monday.com. The latter tools are a lot more adaptable to team management. Thus, better features to control the team are needed in Bitrix24.""The solution's open channel and contact center could be improved.""The stability could be improved.""Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."

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"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned.""The solution is very expensive, and its pricing could be improved.""The solution needs to improve CI.""To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial.""Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."

More Symphony Cons →

Pricing and Cost Advice
  • "The pricing for this program is reasonable."
  • "We were using the free version which was really limited in terms of functionality."
  • "Licenses are cheap compared to other solutions."
  • "The cost is $2,500, which will be spread out over 18 to 24 months."
  • "Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
  • "Price-wise, it is a very cheap solution."
  • "Bitrix24 offers an open-source option for small companies, but you can order a bigger range of services on a monthly or yearly contract."
  • "The product's pricing is okay for me. It is not expensive."
  • More Bitrix24 Pricing and Cost Advice →

  • "It's a costly product, but the number of available features justifies it."
  • "It is fairly an expensive product, but works for us."
  • "Symphony is expensive."
  • More Symphony Pricing and Cost Advice →

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    Questions from the Community
    Top Answer:It's a very easy-to-use product.
    Top Answer:Though there is a need to pay towards the licensing costs of Bitrix24, for now, I use the free version. I sense that my company will need a license for the solution in a few months to use some… more »
    Top Answer:I would like it if the solution gave more information about how it can be used so that teams other than the HR teams using Bitrix can know how to use it. Moreover, the stability could be improved.
    Top Answer:Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
    Top Answer:The solution needs to improve CI.
    Ranking
    Views
    131
    Comparisons
    88
    Reviews
    14
    Average Words per Review
    487
    Rating
    7.4
    Views
    966
    Comparisons
    796
    Reviews
    4
    Average Words per Review
    318
    Rating
    7.0
    Comparisons
    Zoho CRM logo
    Compared 28% of the time.
    Asana logo
    Compared 13% of the time.
    monday.com logo
    Compared 10% of the time.
    Microsoft Dynamics CRM logo
    Compared 8% of the time.
    HubSpot CRM logo
    Compared 7% of the time.
    Microsoft Teams logo
    Compared 47% of the time.
    Slack logo
    Compared 32% of the time.
    SharePoint logo
    Compared 6% of the time.
    Drupal logo
    Compared 6% of the time.
    Office 365 logo
    Compared 5% of the time.
    Learn More
    Overview

    Communication and collaboration tools
    Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

    Group task management
    Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

    Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

    Sample Customers
    mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
    BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
    Top Industries
    REVIEWERS
    Computer Software Company36%
    University9%
    Non Profit9%
    Financial Services Firm9%
    VISITORS READING REVIEWS
    Computer Software Company18%
    Comms Service Provider14%
    Government8%
    Retailer8%
    VISITORS READING REVIEWS
    Financial Services Firm65%
    Computer Software Company7%
    Manufacturing Company4%
    University3%
    Company Size
    REVIEWERS
    Small Business89%
    Midsize Enterprise11%
    VISITORS READING REVIEWS
    Small Business37%
    Midsize Enterprise13%
    Large Enterprise51%
    VISITORS READING REVIEWS
    Small Business12%
    Midsize Enterprise7%
    Large Enterprise81%
    Buyer's Guide
    Bitrix24 vs. Symphony
    January 2024
    Find out what your peers are saying about Bitrix24 vs. Symphony and other solutions. Updated: January 2024.
    755,469 professionals have used our research since 2012.

    Bitrix24 is ranked 6th in Enterprise Social Software with 17 reviews while Symphony is ranked 7th in Enterprise Social Software with 4 reviews. Bitrix24 is rated 7.4, while Symphony is rated 7.2. The top reviewer of Bitrix24 writes "A project management tool that offers great scalability and stability ". On the other hand, the top reviewer of Symphony writes "Makes tasks like network planning and performance monitoring much easier". Bitrix24 is most compared with Zoho CRM, Asana, monday.com, Microsoft Dynamics CRM and HubSpot CRM, whereas Symphony is most compared with Microsoft Teams, Slack, SharePoint, Drupal and Office 365. See our Bitrix24 vs. Symphony report.

    See our list of best Enterprise Social Software vendors.

    We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.