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Bitrix24 vs Symphony comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 23, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Bitrix24
Ranking in Enterprise Social Software
9th
Average Rating
7.4
Reviews Sentiment
6.9
Number of Reviews
20
Ranking in other categories
CRM (16th), Project Management Software (12th)
Symphony
Ranking in Enterprise Social Software
7th
Average Rating
7.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2025, in the Enterprise Social Software category, the mindshare of Bitrix24 is 2.4%, up from 1.6% compared to the previous year. The mindshare of Symphony is 8.3%, up from 5.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
 

Featured Reviews

Abasiakama Bassey - PeerSpot reviewer
A project management tool that offers great scalability and stability
The support provided by Bitrix24 is an area with shortcomings that needs improvement. From an improvement perspective, Bitrix24 should consider providing live and upfront support to its users, especially those who use the solution's free version. If you want someone to get on your platform for which you can't provide support, then it doesn't make that platform any different from its competitors. It would make sense to people if Bitrix24 could provide support for even their free version. It would be good if Bitrix24 added some accounting elements to the tool instead of just providing functionality related to bookkeeping alone since it can help Bitrix24 become a complete tool. During the setup phase of the solution, the tool should provide its users an option to add the accounting part, making it a complete solution.
Nenad Pejcic - PeerSpot reviewer
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Offers, a free version."
"Bitrix24's workflow is better than that of others. The user interface is also good."
"The technical support was intuitive and had good documentation."
"The product is user-friendly."
"The CRM and collaboration tools are well-designed for our purposes. Your projects can be based on tasks, CRM, or opportunities. The task-based features are the most valuable for us right now."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The data interpretation feature in Bitrix24 is good."
"The most valuable features are data entry, the pipeline view with filters, and the automation capabilities."
"The overall functions are good."
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
"The solution is user-friendly, and it is very good security-wise."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
 

Cons

"There are some bugs in the mobile system."
"The support provided by Bitrix24 is an area with shortcomings that needs improvement."
"Bitrix24’s interface needs to be improved."
"Our financial department does not use Bitrix24 because it's not good for the sort of work they do. So, once we create an invoice in Bitrix24, we sent it to the client and the financial department and they enter it separately into their system. This is not great for us since we can't track what happens after a sale."
"In our organization, we feel that the UI and the functionalities for workflows in the solution need a lot of improvement."
"The solution's open channel and contact center could be improved."
"This solution was built using old technology which is now mixed with new technologies. This can make it challenging to get new features live."
"Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much."
"The solution needs to improve CI."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
 

Pricing and Cost Advice

"I use the free version. I sense that my company will need a license for the solution in a few months to use some features like lead management."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"We were using the free version which was really limited in terms of functionality."
"The solution's pricing is quite average and not expensive."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The pricing for this program is reasonable."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The product's pricing is okay for me. It is not expensive."
"It's a costly product, but the number of available features justifies it."
"Symphony is expensive."
"It is fairly an expensive product, but works for us."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Comms Service Provider
9%
Construction Company
7%
Retailer
6%
Financial Services Firm
64%
Computer Software Company
5%
University
4%
Retailer
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
What is your experience regarding pricing and costs for Bitrix24?
The pricing for Bitrix24 is reasonable and standardized. However, we face limitations in Venezuela, where monthly invoicing isn't available, forcing us to pay annually.
What needs improvement with Bitrix24?
We need full ERP integration to take all our processes in one platform. Additionally, extracting data can be troublesome, as we have to use Russian APIs, which poses a security concern.
What do you like most about Symphony?
Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
 

Comparisons

 

Overview

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Find out what your peers are saying about Bitrix24 vs. Symphony and other solutions. Updated: July 2025.
862,514 professionals have used our research since 2012.