Bitrix24 vs Symphony comparison

Bitrix24
Read 18 Bitrix24 reviews
  • 140 Views
  • 105 Comparison Views
88% willing to recommend
Symphony
Read 5 Symphony reviews
  • 726 Views
  • 582 Comparison Views
83% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Bitrix24 and Symphony based on real PeerSpot user reviews.

Find out in this report how the two Enterprise Social Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed Bitrix24 vs. Symphony Report (Updated: July 2024).
Buyer's Guide
Bitrix24 vs. Symphony
July 2024
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Helped 793,295 peers since 2012
 

Categories and Ranking

Bitrix24
Ranking in Enterprise Social Software
5th
Average Rating
7.4
Number of Reviews
18
Ranking in other categories
CRM (11th), Project Management Software (13th)
Symphony
Ranking in Enterprise Social Software
9th
Average Rating
7.2
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of July 2024, in the Enterprise Social Software category, the mindshare of Bitrix24 is 3.3%, up from 0.8% compared to the previous year. The mindshare of Symphony is 6.7%, up from 5.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Enterprise Social Software
Unique Categories:
CRM
1.4%
Project Management Software
2.8%
No other categories found
 

Featured Reviews

HH
Jun 8, 2023
A stable solution that is developed with innovative technology
We use the solution as a CRM, appointments and virtual answer system.  The tool is not difficult to learn.  I am impressed with the solution's ability to customize workflows.  Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install.…
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Nenad Pejcic - PeerSpot reviewer
Nov 29, 2023
Makes tasks like network planning and performance monitoring much easier
I have experience with solutions from other vendors like Nokia, Huawei, and Tyson. The main pros of Symphony, in comparison, are the modules that provide a comprehensive overview and the automation features for planning data. These aspects are notably beneficial and stand out. On the downside, the major cons revolve around user customization. Unlike other vendors where you can create your reports and customize navigation, Symphony's user optimization in the SCAP module is limited. This lack of flexibility is a significant drawback, especially when compared to other solutions. Overall, while certain modules like those related to SolarWinds are straightforward and comparable, Symphony falls short in terms of user customization.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Offers, a free version."
"Bitrix24 is ideal for creating a CRM platform. It can integrate some third-party solutions, and it's highly flexible."
"The product is user-friendly."
"The data interpretation feature in Bitrix24 is good."
"I believe that having one system that handles all of the functions that we need in a business, such as marketing, sales, pipeline management, project management, meetings, customer contact, customer feedback, social media integrations, and connections to our cloud data storage, Google, and Microsoft, is a good idea."
"It is a very scalable solution...The tool currently operates efficiently and contributes to our ongoing digitization efforts, including documentation and workflows."
"We use many of this solution's features for communication and for process automation. It offers more functionality than a regular CRM."
"We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking."
More Bitrix24 pros
"The entire product is good."
"I found the RAM Commander module in Symphony to be the most valuable."
"The solution is user-friendly, and it is very good security-wise."
"Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight."
"The overall functions are good."
 

Cons

"Bitrix24’s interface needs to be improved."
"There are some bugs in the mobile system."
"The solution’s performance could be made faster."
"In my opinion, everything needs improvement. It all starts with the user experience. It's extremely difficult to use, it's always lagging, It doesn't look particularly appealing, in terms of how it looks, and it is extremely difficult to locate the stages."
"The client interface is not very user-friendly."
"Some functionalities of the tool required specific expertise. For example, the SIP Connector is difficult to install."
"The user interface could be improved or simplified. When you log in and see so many functions, it's a little overwhelming."
"We didn't have the ability to customize the solution."
More Bitrix24 cons
"Compared to established vendors, it lacks user flexibility and customization, especially in the PM module."
"The area that needs to be improved is modular asset management. When we are uploading the assets in bulk, it is not aligned."
"The solution is very expensive, and its pricing could be improved."
"To improve the situation, enhancing the functionality for integrating with other applications and addressing ticketing issues is crucial."
"The solution needs to improve CI."
 

Pricing and Cost Advice

"The solution's pricing is quite average and not expensive."
"Price-wise, it is a very cheap solution."
"The cost is $2,500, which will be spread out over 18 to 24 months."
"Bitrix24 used to be cheaper, but now it's getting expensive."
"The pricing for this program is reasonable."
"On a scale from one to ten, where one is expensive and ten is cheap, I rate the solution's pricing a seven or eight out of ten."
"Bitrix24 is a cheap tool. I think our costs are somewhere between $1,000 and $5,000 per month. There are no additional costs with it. We did put in some hours to clean up some project-related stuff in it, but it was not much."
"The product's pricing is okay for me. It is not expensive."
More Bitrix24 pricing and cost advice
"It is fairly an expensive product, but works for us."
"Symphony is expensive."
"It's a costly product, but the number of available features justifies it."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Comms Service Provider
12%
Government
8%
Retailer
7%
Financial Services Firm
63%
Computer Software Company
7%
Manufacturing Company
5%
University
3%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Bitrix24?
We are considering Bitrix24 as an office automation solution for our workplace productivity-related issues, project management activities, and staff tracking.
See all answers
What is your experience regarding pricing and costs for Bitrix24?
The solution's pricing is quite average and not expensive.
See all answers
What needs improvement with Bitrix24?
Compared to Microsoft, we found Bitrix24 a little complex because it's new to us, and we don't understand it much.
See all answers
What do you like most about Symphony?
Symphony and Laravel are the most comfortable frameworks for any developer. It is also lightweight.
See all answers
What is your experience regarding pricing and costs for Symphony?
Symphony is expensive.
See all answers
What needs improvement with Symphony?
The solution needs to improve CI.
See all answers
 

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Product Reports

Buyer's Guide
Bitrix24
July 2024
Bitrix24 reportDownload Bitrix24 product report
Buyer's Guide
Enterprise Social Software
June 2024
Symphony reportDownload Symphony product report
 

Learn More

Bitrix24
Symphony
 

Overview

Communication and collaboration tools
Ready for unified collaboration? Intranet, chat, videoconferencing, calendars, workspaces, documents, tasks and internal communication tools in one place!

Group task management
Collaborative task management for teams large and small. Time tracking, reminders, reporting, templates, task dependencies and more.

Symphony’s secure, cloud-based communications service delivers the next wave in organizational productivity where markets and individuals come together to create vibrant communities in which to share content, insights and opinions without compromising on organizational compliance.

 

Sample Customers

mobilblitz Geissler & Ulrich GbR, Caloryfrio.com, k-webs, Ecuatoriana Industrial, Artistic Closets, Saigon Newport Corporation
BNP Paribas, HSBC, Deutsche Bank, Citi, Credit Suisse, JP Morgan Chase
Buyer's Guide
Bitrix24 vs. Symphony
July 2024
Free Report: Bitrix24 vs. Symphony
Find out what your peers are saying about Bitrix24 vs. Symphony and other solutions. Updated: July 2024.
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793,295 professionals have used our research since 2012.
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We monitor all Enterprise Social Software reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.