We performed a comparison between Agiloft Service Desk Suite and Symantec ServiceDesk [EOL] based on real PeerSpot user reviews.
Find out what your peers are saying about ServiceNow, Atlassian, BMC and others in Help Desk Software."Our customer service and productivity have increased in quality and quantity since using this product."
"I have found the overall features useful, it is intuitive and integrated."
"We have found the documentation a bit confusing at times. This area could use some improvement."
"The web services could improve with Symantec ServiceDesk. They are sometimes slow and are down sometimes."
Agiloft Service Desk Suite is ranked 40th in Help Desk Software while Symantec ServiceDesk [EOL] doesn't meet the minimum requirements to be ranked in Help Desk Software. Agiloft Service Desk Suite is rated 9.6, while Symantec ServiceDesk [EOL] is rated 8.0. The top reviewer of Agiloft Service Desk Suite writes "It's customizable, can be developed easily, and free, but only up to a certain number of users". On the other hand, the top reviewer of Symantec ServiceDesk [EOL] writes "Intuitive design, well integrated, and reliable". Agiloft Service Desk Suite is most compared with BMC Helix ITSM, whereas Symantec ServiceDesk [EOL] is most compared with .
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