Solution Architect(Splunk- Log Management) at Tata Consultancy
Real User
Top 10
Good support, detailed reports, and stable
Pros and Cons
  • "The alerts are the most valuable feature."
  • "The implementation can be more user-friendly."

What is our primary use case?

Our use cases have not been completely sorted and executed. In that case, if this has been done and we know the way forward, the stabilization is more complete. This is not yet stabilized, and I would say at the moment, the focus is more on creating alerts and incidents, rather than how the user can view Splunk ITSI. That focus has not yet been set. Once it is done, I think that would help.

How has it helped my organization?

If there is an issue or challenge in Splunk at the product level, Splunk's internal log will call out every problem it is facing, which will help us to identify the root cause and fix it. This gives us a clue about what to do next if there is a problem we can understand the issue from the reports.

What is most valuable?

The alerts are the most valuable feature.

What needs improvement?

I don't see any issues yet because my use case has not been finalized. The point is, if anyone is going to acquire Splunk ITSI, their primary purpose should be to ensure that all infrastructure assets in production are logged into Splunk to ensure complete monitoring is enabled. Each organization has its own criteria for the importance of its applications and servers. All of these must be added for the monitoring to be effective.

The implementation can be more user-friendly.

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Splunk Infrastructure Monitoring
March 2024
Learn what your peers think about Splunk Infrastructure Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
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For how long have I used the solution?

I have been using the solution for a few months.

What do I think about the stability of the solution?

The solution is stable.

How are customer service and support?

The Splunk technical support meets all the SLAs. There's a P1, P2, and P3 categories, and the support is being handled accordingly.

How would you rate customer service and support?

Positive

How was the initial setup?

It is not possible to set up the solution without the assistance of Splunk professionals. A professional services representative must be present to handle the Splunk ITSI implementation.

What about the implementation team?

The implementation requires either Splunk for PS or the hiring of a Splunk Certified Resource. We used a Splunk architect for our implementation.

What other advice do I have?

I give the solution an eight out of ten. 

I suggest using Splunk Professional Services for enrollment review. Splunk has a set of recommendations for keeping our data clean and structured when logging into Splunk, which will make our application infrastructure monitoring more effective. Splunk also has best practices that need to be implemented. We can take care of this in one call, and Splunk inputs may help us make it even better.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
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Yaseen Shaikh - PeerSpot reviewer
Splunk and AppDynamics SME at Saudi Networkers Services
Real User
Top 10
Improves operational efficiency and integrates very well
Pros and Cons
  • "I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing."
  • "The clustering part of indexes can be more refined."

What is our primary use case?

We mostly work with developers. They run some pipelines, and they use Splunk as a platform to identify the errors, instead of themselves debugging the logs and understanding what the issue is. This is one side of the business. On the other side of the business, we use the Splunk database for frozen buckets where we archive the data.

We can easily integrate it with other tools for monitoring our entire IT data infrastructure. I also handle AppDynamics. We have integrated Splunk and AppDynamics. With one click, we can understand what the actual issue is. It brings down the time to resolve. We have had some good experiences.

How has it helped my organization?

It improves our operational efficiency every day. In my previous company, we had integrated it with ServiceNow. For defined alerting conditions, it could directly open up a ticket for the right team. We did not have to look into a thousand cases to understand a problem.

In terms of integrations, most of the plugins are already available. If a plugin is not available, even then it is pretty easy to integrate. There are multiple ways to integrate. You can use the REST API and just forward the data. It can be easily integrated.

It makes it easy to have end-to-end visibility in the cloud environment. There are multiple types of devices in an environment. You might have AWS, Microsoft Azure, or something else. It operates beautifully. It is easy to integrate. This is the best part.

I am in the banking industry. It helps to keep track of how well our application is performing when somebody tries to do a transaction. There are multiple pieces to it, and we keep track of everything. We have our own business dashboard that the top-tier leaders can look into. All the visibility is there because of it.

What is most valuable?

I find the monitoring console very helpful. With one click, I can see how we are performing, and at the same time, I can see what data is flowing.

What needs improvement?

The clustering part of indexes can be more refined.

They can cut down a bit at the monetary level for the long-time customers. We recently had a scenario where we were in discussions to see if there was any flexibility from Splunk's side.

For how long have I used the solution?

I have been using this solution for the past two years. I have also used it in my previous company.

What do I think about the scalability of the solution?

It is pretty scalable. I would rate it a nine out of ten for scalability.

Which solution did I use previously and why did I switch?

I have worked with Kibana and Logstash, but they are not comparable to this solution.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

Overall, I would rate it an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Buyer's Guide
Splunk Infrastructure Monitoring
March 2024
Learn what your peers think about Splunk Infrastructure Monitoring. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
768,857 professionals have used our research since 2012.
Network & Systems Administrator Individual Contributor at T-Systems
Real User
Good monitoring and reporting tools with useful dashboards
Pros and Cons
  • "It can monitor, get the data, and then report on the data."
  • "The deployment can be quite complex."

What is our primary use case?

We primarily use the solution in order to monitor the servers as well as the VM infrastructure.

How has it helped my organization?

We are now able to monitor our infrastructure and get the information in real-time should anything happen. In terms of the hard drive hitting the threshold, then we'll get notified and the technician can attend to it. It reduces the time to attend to the incidents and allows you to be aware of our infrastructure as the status of our infrastructure is visible via dashboards.

What is most valuable?

The monitoring and the reporting tools are great. It can monitor, get the data, and then report on the data. 

You have the dashboard to see your different items. You create the dashboard to see if there was any incident as well; it creates incident reports for you. For example, if the hard drive goes beyond a certain limit, you can get notified. You can look at your CPU utilization or memory as well. You can set thresholds and monitor for all different types of information.

The solution is stable and reliable.

Technical support is helpful. 

We have witnessed an ROI while using it. 

What needs improvement?

Overall, I cannot think of any features that are missing.

The deployment can be quite complex. 

For how long have I used the solution?

I've been using the solution for two years now. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches. it doesn't crash or freeze. 

What do I think about the scalability of the solution?

We have about 100 people on the solution. Some of them don't use the solution directly, however, they benefit from the solution.

How are customer service and support?

Technical support is fairly good. We are satisfied with their assistance. 

Which solution did I use previously and why did I switch?

I used other solutions before, which were LiveAction, and Cisco Prime. They were used to monitor.

Currently, I'm using PRTG for network monitoring, to monitor the network devices. With Splunk, we monitor servers, and with PRTG, we monitor the network devices such as routers, IPs, and switches.

How was the initial setup?

The initial setup is very straightforward. That said, the configuration and all those things you need to do to make it work according to what you want, you need to deploy some apps, and some that part is what is not straightforward about the setup.

The deployment took about three months.

There are three of us that handle deployment or maintenance. 

What about the implementation team?

We are an integrator team; we actually had help from Splunk themselves to implement the solution.

What was our ROI?

We have seen an ROI.

What's my experience with pricing, setup cost, and licensing?

It's affordable when you compare it to HPSA - the HP Server Administration.

You get the things according to your data - the data that you need to report on. The capacity of the data that you need to report on. Right now, it's set to 100GBs. We've got the license for 100GBs.

Which other solutions did I evaluate?

There are different companies or customers that we support within the company. Whichever product they have that's what we go with. For example, we might use AlgoSec, Cisco Prime, or LiveAction as the customer that was using it. We don't evaluate other solutions, we use what is already there.

I did not handle the choice of Splunk. I got into the stage where the system or the application was already implemented. I did not participate in the stage where we had to choose which solution to pick or how to implement it.

What other advice do I have?

We partner with Splunk. We use the product to deliver it to our customers. We're an integrator. We're just using the product to service our customers.

I'd advise new users that it is a very good product, however, you need to have some knowledge and do some training on the product in order to gather knowledge so that you can understand and implement it effectively. 

I'd rate the solution a nine out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
DermotCasey - PeerSpot reviewer
Principal Technology Consultant at Vodafone
Real User
Top 5
A solution that offers visibility and enhanced productivity capabilities but needs to improve its stability
Pros and Cons
  • "The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use...The solution's initial setup process was straightforward."
  • "The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users."

What is our primary use case?

Primarily, our organization uses the solution to implement proper infrastructure in our campus environment.

What is most valuable?

The solution's basic visibility is one of its most valuable features. So, it is a solution that is easy to use.

What needs improvement?

The solution's stability is an area that has room for improvement. It needs to provide constant stability to its users. Also, the price of the license for the solution could be a bit better.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for ten years. Also, I am using the solution's latest version.

What do I think about the stability of the solution?

It is a pretty stable product. Stability-wise, I rate the solution an eight out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution a seven out of ten. Around fifty to a hundred people are working on the solution. Also, the solution is extensively used in my organization. Currently, our company has no plans to increase the number of users using the solution.

How was the initial setup?

The solution's initial setup process was straightforward. It took our company a week to complete the deployment process.

What about the implementation team?

I implemented the solution in our organization.

What was our ROI?

I have seen an ROI using the solution in my company, especially in terms of increased visibility and productivity. Also, there is a commercial cost with increased visibility.

What's my experience with pricing, setup cost, and licensing?

The solution's pricing is competitive. There is a need to make yearly payments for the licensing part. I rate the solution's pricing a seven out of ten. The price of the solution could be cheaper.

What other advice do I have?

I would tell those planning to use the solution that they probably need to consider setting it up in a lab before deploying it.

Overall, I rate the solution a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at Nournet communications
Real User
Top 20
User-friendly, offers good visibility through the logs, and helps identify issues in our environment
Pros and Cons
  • "The most valuable feature is log reporting."
  • "The price has room for improvement."

What is our primary use case?

We use Splunk Infrastructure Monitoring because it is a durable solution for our environment.

How has it helped my organization?

Splunk Infrastructure Monitoring is easy to use.

The dashboards are good.

Splunk Infrastructure Monitoring has helped improve our operational performance and efficiency. 

Splunk Infrastructure Monitoring has helped reduce our MTTD by 90 percent.

Our MTTR is good thanks to Splunk Infrastructure Monitoring.

What is most valuable?

The most valuable feature is log reporting.

What needs improvement?

The price has room for improvement.

For how long have I used the solution?

I have been using Splunk Infrastructure Monitoring for five years.

What do I think about the stability of the solution?

I would rate the stability of Splunk Infrastructure Monitoring ten out of ten.

What do I think about the scalability of the solution?

Splunk Infrastructure Monitoring is scalable.

How are customer service and support?

I have used the technical support a few times and they were good.

How would you rate customer service and support?

Positive

What's my experience with pricing, setup cost, and licensing?

I would rate the price of Splunk Infrastructure Monitoring as an eight out of ten, with ten being the most expensive.

What other advice do I have?

I rate Splunk Infrastructure Monitoring ten out of ten.

Splunk Infrastructure Monitoring is a good service that provides visibility into our environment.

I recommend Splunk Infrastructure Monitoring to organizations for the logs that will help identify errors in their devices and assist them in resolving the issues.

One person is required to maintain Splunk Infrastructure Monitoring.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Cyber Security Consultant at a manufacturing company with 10,001+ employees
Real User
Stable with a straightforward setup that's easy to implement in-house
Pros and Cons
  • "The initial setup was straightforward. We didn't find it to be too complex."
  • "It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers."

What is our primary use case?

We primarily use the solution for event management. We have a baseline that we monitor, and if anything goes wrong, we manage it.

What is most valuable?

I haven't really used the solution too much, so I'm not sure if I can speak to the best features on the solution.

What needs improvement?

Without having used the solution too much, I don't really have any suggestions for feature improvement.

It would be useful if they provided some help pages. If you don't know too much about the tool, there should be more documentation readily available. It would be useful if they had a help button embedded in the solution so you could ask questions and get answers.

The solution should provide for some entry-level training.

For how long have I used the solution?

We have a customer working on the solution. I haven't used the solution that much myself.

What do I think about the stability of the solution?

I haven't seen any issues with stability, however, I don't use it too much, so I wouldn't be able to make a very good judgement on if it was extremely stable or not.

How are customer service and technical support?

I've never been in touch with technical support. I don't know how reliable they are, and would not be able to rate them.

How was the initial setup?

The initial setup was straightforward. We didn't find it to be too complex.

What about the implementation team?

I was able to handle the implementation myself. I didn't need the assistance of an integrator or consultant.

Which other solutions did I evaluate?

I did compare a few other tools, however, we are using Splunk because that is what the customer preferred. They made the decision after I described this solution and a few other tools to them.

What other advice do I have?

I would definitely recommend the solution. I'd rate it eight out of ten.

I don't believe we have a business relationship with Splunk, but we do have a large number of licenses with them.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Senior Network Administrator at Tawasul telecom
Real User
Quick log searching and good reporting helps us to consolidate and track incidents
Pros and Cons
  • "The most valuable feature in this solution is the log searching."
  • "This solution is difficult to configure and the instructions are complex."

What is our primary use case?

We use this solution to examine the logs and consolidate and track incidents.

What is most valuable?

The most valuable feature in this solution is the log searching.

The search indexing is very fast.

Mainly I like the reporting in this solution.

What needs improvement?

The price of this solution is very high and can be improved.

This solution is difficult to configure and the instructions are complex.

For how long have I used the solution?

I have been using this solution for four or five years.

What do I think about the stability of the solution?

This is a stable solution and we have had no issues.

This solution is being used every night.

What do I think about the scalability of the solution?

The scalabililty is ok. If you want to scale then it's fine.

How are customer service and technical support?

We have not contacted technical support.

Which solution did I use previously and why did I switch?

I have used multiple solutions, and I find that searching the logs in this solution is very quick.

How was the initial setup?

The initial setup of this solution is straightforward, without too much problem.

You have to take the training, otherwise, you are going to have trouble.

The deployment takes between two and three hours.

What about the implementation team?

We received help from an integrator to help implement this solution.

One person is needed for deployment and maintenance.

What was our ROI?

We have seen ROI since implementing this solution. 

What's my experience with pricing, setup cost, and licensing?

This is an expensive solution.

What other advice do I have?

This is a very good product, but my advice is that you have to be trained in order to use it, otherwise you will be lost.

I would rate this solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
Security Administrator at a tech services company with 501-1,000 employees
MSP
Great monitoring features but lacks good integration abilities
Pros and Cons
  • "Great monitoring of network devices."
  • "Splunk would be better if some tools were integrated to be able to take action on security or network concerns."

What is our primary use case?

The data from Splunk is used for network monitoring, apart from that, they are using another tool with this kind of logic as well. Splunk is not the primary tool. The database I'm using for real-time data for our client. We have only about 3-4 users on this solution.

What is most valuable?

It's only the monitoring solution that we are using. I'll find that to be a great feature.

What needs improvement?

Splunk would be better if some tools were integrated to be able to take action on security or network concerns. People in the IT field are looking for a single tool that can do everything. Not separate tools for monitoring and fixing.

For how long have I used the solution?

We have been using Splunk Insights for infrastructure for about one year.

What do I think about the stability of the solution?

I have not had any problems with stability.

How was the initial setup?

Nothing is straightforward in data technology. You have to know about the technology. Even when chatting about the virtual image for a window, we need to know how to do things. If you know how the technology works, it's really simple.

Which other solutions did I evaluate?

I need a tool that can deal with all the security solutions, that will find security monitoring compliance requirements. So, I'll stick to BigFix over Splunk, because I'm not that big a fan of Splunk, to be honest. Apart from monitoring, in BigFix you can mitigate the issues, mitigate what the vendor is doing, and continue monitoring our clients. If any machine, any hardware in the department is vulnerable to any threat, with BigFix we can go ahead and take action, and mitigate that vulnerability within a couple of minutes.

What other advice do I have?

I would rate Splunk Insights for Infrastructure at a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Splunk Infrastructure Monitoring Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2024
Buyer's Guide
Download our free Splunk Infrastructure Monitoring Report and get advice and tips from experienced pros sharing their opinions.