Elastic Observability vs Splunk Observability Cloud comparison

Elastic Observability vs. Splunk Observability Cloud

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.5

Elastic Observability enhances cost-effectiveness by reducing incidents, automating fixes, and visualizing cloud operations, saving time and resources.

Sentiment score

6.8

Splunk Observability Cloud enhances ROI by boosting visibility, productivity, efficiency, and security, while reducing downtime and costs.

Elastic Observability has saved us time as it's much easier to find relevant pieces across the system in one screen compared to our own software, and it has saved resources too since the same resources can use less time.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

Using Splunk has saved my organization about 30% of our budget compared to using multiple different monitoring products.

For more quotes and insights, download the Splunk Observability Cloud report

Senior Manager at a financial services firm with 10,001+ employees

Anyone working in front-end management should recognize the market price to see the true value of end-user monitoring.

EdwardShim

General Manager at MOCOMSYS

I have definitely seen a return on investment with Splunk Observability Cloud, particularly through how fast it has grown and how comfortable other teams are in relying on its outputs for monitoring and observability.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Customer Service

Sentiment score

7.6

Elastic Observability customers appreciate their helpful support, quick responses, and valuable documentation, despite some challenges in complex issue resolution.

Sentiment score

7.1

Splunk Observability Cloud's customer support is generally responsive, with mixed reviews on efficiency and availability for complex issues.

Elastic support really struggles in complex situations to resolve issues.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

Their excellent documentation typically helps me solve any issues I encounter.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

On a scale of 1 to 10, the customer service and technical support deserve a 10.

reviewer2755917

Systems Administrator at a insurance company with 1,001-5,000 employees

They have consistently helped us resolve any issues we've encountered.

Juan Baez

Software Engineer at UKG

They often require multiple questions, with five or six emails to get a response.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

Scalability Issues

Sentiment score

7.2

Elastic Observability is praised for scalability and ease of deployment, despite potential complexities and internal process limitations.

Sentiment score

7.3

Splunk Observability Cloud offers smooth scalability and flexibility for diverse needs but may face cost and metric limit challenges.

I rate the scalability of Elastic Observability as a ten, as we have never seen issues even with a lot of data coming in from more customers, provided we have the appropriate configuration.

Technology Consultant at Hybrid software

Elastic Observability seems to have a good scale-out capability.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Elastic Observability is easy in deployment in general for small scale, but when you deploy it at a really large scale, the complexity comes with the customizations.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

We've used the solution across more than 250 people, including engineers.

Splunk Observability Expert

As we are a growing company transitioning all our applications to the cloud, and with the increasing number of cloud-native applications, Splunk Observability Cloud will help us achieve digital resiliency and reduce our mean time to resolution.

Lalatendu Swain

Application Developer at UMB Financial

I would rate its scalability a nine out of ten.

For more quotes and insights, download the Splunk Observability Cloud report

Senior Manager at a financial services firm with 10,001+ employees

Stability Issues

Sentiment score

8.2

Elastic Observability is stable and reliable, with high user ratings, efficiently handling large data volumes with proper configuration.

Sentiment score

7.7

Splunk Observability Cloud is stable and reliable with infrequent issues, resolved efficiently, praised for performance and support.

There are some bugs that come with each release, but they are keen always to build major versions and minor versions on time, including the CVE vulnerabilities to fix it.

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

It is very stable, and I would rate it ten out of ten based on my interaction with it.

Adelina Craciun

Product Owner at Swisscom

I would rate the stability of Elastic Observability as a ten, as we don't experience any issues.

For more quotes and insights, download the Elastic Observability report

Technology Consultant at Hybrid software

I would rate its stability a nine out of ten.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

We rarely have problems accessing the dashboard or the page.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

Unlike NetScout or regular agents for APM, RUM has many problems during the POC phase because customer environments vary widely.

EdwardShim

General Manager at MOCOMSYS

Room For Improvement

Elastic Observability needs automation, AI, and customization improvements, addressing complex deployment, market presence, metrics, licensing, and usability issues.

Splunk Observability Cloud needs enhanced integration, scalability, cost-efficiency, UI, third-party support, and better documentation and customer support.

For instance, if you have many error logs and want to create a rule with a custom query, such as triggering an alert for five errors in the last hour, all you need to do is open the AI bot, type this question, and it generates an Elastic query for you to use in your alert rules.

Lakshmi Bodepu

Senior Consultant at Skillfield

It lacked some capabilities when handling on-prem devices, like network observability, package flow analysis, and device performance data on the infrastructure side.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

Some areas such as AI Ops still require data scientists to understand machine learning and AI, and it doesn't have a quick win with no-brainer use cases.

For more quotes and insights, download the Elastic Observability report

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders.

Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

The next release of Splunk Observability Cloud should include a feature that makes it so that when looking at charts and dashboards, and also looking at one environment regardless of the product feature that you're in, APM, infrastructure, RUM, the environment that is chosen in the first location when you sign into Splunk Observability Cloud needs to stay persistent all the way through.

Sarah Van Zee

Systems Monitoring Engineer II at a government with 10,001+ employees

There is room for improvement in the alerting system, which is complicated and has less documentation available.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

For more quotes and insights, download the Splunk Observability Cloud report

Setup Cost

Elastic Observability provides competitive pricing, benefiting large enterprises with comprehensive licensing, but may be costly for smaller users.

Splunk Observability Cloud is seen as expensive but offers flexible, transparent pricing with potential negotiation for cost-efficiency.

The license is reasonably priced, however, the VMs where we host the solution are extremely expensive, making the overall cost in the public cloud high.

Adelina Craciun

Product Owner at Swisscom

Elastic Observability is cost-efficient and provides all features in the enterprise license without asset-based licensing.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

Observability is actually cheaper compared to logs because you're not indexing huge blobs of text and trying to parse those.

Lakshmi Bodepu

Senior Consultant at Skillfield

For more quotes and insights, download the Elastic Observability report

Splunk is a bit expensive since it charges based on the indexing rate of data.

For more quotes and insights, download the Splunk Observability Cloud report

Senior Manager at a financial services firm with 10,001+ employees

It is expensive, especially when there are other vendors that offer something similar for much cheaper.

Ernesto Gutierrez

Solutions Architect at Ikusi

It appears to be expensive compared to competitors.

Muhammad M

Head of DevOps at a tech services company with 1-10 employees

Valuable Features

Elastic Observability excels with flexible integration, powerful search, scalability, real-time insights, affordability, and robust support, enhancing efficiency.

Splunk Observability Cloud offers seamless integration, real-time monitoring, and customization for enhanced visibility, threat detection, and performance optimization.

The most valuable feature is the integrated platform that allows customers to start from observability and expand into other areas like security, EDR solutions, etc.

Syed Waqar Uddin

Chief Cloud Architect at a tech services company with 11-50 employees

the most valued feature of Elastic is its log analytics capabilities.

reviewer708360

Senior Technical Sales at a tech vendor with 1,001-5,000 employees

All the features that we use, such as monitoring, dashboarding, reporting, the possibility of alerting, and the way we index the data, are important.

Adelina Craciun

Product Owner at Swisscom

For more quotes and insights, download the Elastic Observability report

Splunk provides advanced notifications of roadblocks in the application, which helps us to improve and avoid impacts during high-volume days.

Senior Manager at a financial services firm with 10,001+ employees

For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.

For more quotes and insights, download the Splunk Observability Cloud report

Splunk Observability Expert

It offers unified visibility for logs, metrics, and traces.

Mary Vasantha Golleru

Administrator at a tech vendor with 10,001+ employees

Categories and Ranking

Elastic Observability

Ranking in Application Performance Monitoring (APM) and Observability

6th

Ranking in IT Infrastructure Monitoring

9th

Ranking in Cloud Monitoring Software

6th

Average Rating

8.0

Reviews Sentiment

6.8

Number of Reviews

Ranking in other categories

Log Management (12th), Container Monitoring (4th)

Splunk Observability Cloud

Ranking in Application Performance Monitoring (APM) and Observability

8th

Ranking in IT Infrastructure Monitoring

7th

Ranking in Cloud Monitoring Software

7th

Average Rating

8.2

Reviews Sentiment

7.0

Number of Reviews

Ranking in other categories

Network Monitoring Software (6th), Container Management (6th), Digital Experience Monitoring (DEM) (2nd)

Mindshare comparison

As of December 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of Elastic Observability is 3.0%, down from 6.3% compared to the previous year. The mindshare of Splunk Observability Cloud is 2.1%, up from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability Market Share Distribution
Product	Market Share (%)
Elastic Observability	3.0%
Splunk Observability Cloud	2.1%
Other	94.9%

Application Performance Monitoring (APM) and Observability

Featured Reviews

Has provided powerful customization for unique monitoring needs but needs more out-of-the-box capabilities

Assistant Vice President at QualityKiosk Technologies Pvt. Ltd.

In my opinion, the best features of Elastic Observability are their flexibility to integrate with other existing systems and the ability to build a unified monitoring tool that can integrate with existing ones and end-to-end user journeys which require a lot of customizations. The greatest feature in Elastic is the ability to customize. This is similar to my comments about customizable dashboards in Elastic because it's visible to the analyst. However, it's very great. Customizing these dashboards can meet the customer's specific use cases and specific stories that they have in their environment, their special environment that doesn't look like other environments. The dashboarding in Elastic is highly customizable to the level of logos. If the customer wants his company logo in the dashboard, it can be done.

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Taiwo Ige

IT Operations Engineer at ABC Supply Co. Inc.

Alerting improves incident response across teams and enables faster awareness before customer impact

Splunk Observability Cloud could be improved in terms of integrations with more technical add-ons, such as Zoom. Although they have one with Zoom, it's not available in the cloud, so having that feature would be beneficial. Essentially, Splunk should continue expanding to create easier ways to ingest logs from different products. The out-of-the-box customizable dashboards in Splunk Observability Cloud are very effective in showcasing IT performance to business leaders. However, there are aspects that could be improved, such as linking dashboards to one another. While IT leaders may not drill down, it's crucial to create levels of dashboards for technical users to find root causes, making it effective for stakeholders.

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Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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879,259 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

17%

Computer Software Company

14%

Manufacturing Company

Government

Financial Services Firm

13%

Computer Software Company

11%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	9
Midsize Enterprise	4
Large Enterprise	16

By reviewers
Company Size	Count
Small Business	20
Midsize Enterprise	10
Large Enterprise	46

Questions from the Community

What do you like most about Elastic Observability?

Elastic Observability significantly improves incident response time by providing quick access to logs and data across various sources. For instance, searching for specific keywords in logs spanning...

What is your experience regarding pricing and costs for Elastic Observability?

The problem is their licensing model, which is a bit confusing. Many customers struggle to understand their total cost of ownership because Elastic licensing is not dependent on easy, quantifiable ...

What needs improvement with Elastic Observability?

After careful consideration about areas for improvement in Elastic Observability, aspects such as pricing, customization, implementation, and scalability could be improved. As a user of the system,...

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

What needs improvement with SignalFx?

Regarding dashboard customization, while Splunk has many dashboard building options, customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and pr...

What is your primary use case for SignalFx?

The solution involves observability in general, such as Application Performance Monitoring, and generally addresses digital applications, web applications, sites, and mobile applications. I worked ...

Sentry vs Elastic Observability

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Product Reports

Elastic Observability

Download Elastic Observability product report

Splunk Observability Cloud

Download Splunk Observability Cloud product report

Also Known As

No data available

Splunk Infrastructure Monitoring, Splunk Real User Monitoring (RUM), Splunk Synthetic Monitoring

Overview

Elastic Observability offers a comprehensive suite for log analytics, application performance monitoring, and machine learning. It integrates seamlessly with platforms like Teams and Slack, enhancing data visualization and scalability for real-time insights.

Elastic Observability is designed to support production environments with features like logging, data collection, and infrastructure tracking. Centralized logging and powerful search functionalities make incident response and performance tracking efficient. Elastic APM and Kibana facilitate detailed data visualization, promoting rapid troubleshooting and effective system performance analysis. Integrated services and extensive connectivity options enhance its role in business and technical decision-making by providing actionable data insights.

What are the most important features of Elastic Observability?

Centralized Logging: Streamlines the collection, analysis, and storage of log data.
Powerful Search: Provides robust search capabilities for quick access to relevant information.
Scalability: Supports growing data needs across diverse environments.
Real-time Telemetry: Ensures up-to-date insights and monitoring.
Platform Integration: Seamlessly connects with services like Teams and Slack.
Data Visualization: Enhances visibility with Elastic APM and Kibana.

What benefits and ROI should users explore in reviews?

Cost-effectiveness: Offers significant savings through efficient data management.
Rapid Incident Response: Minimizes downtime with quick troubleshooting tools.
Comprehensive Insights: Supports better business decisions with detailed data analysis.
Performance Tracking: Enables assessment of system effectiveness and improvements.

Elastic Observability is employed across industries for critical operations, such as in finance for transaction monitoring, in healthcare for secure data management, and in technology for optimizing application performance. Its data-driven approach aids efficient event tracing, supporting diverse industry requirements.

Elastic

Splunk Observability Cloud offers sophisticated log searching, data integration, and customizable dashboards. With rapid deployment and ease of use, this cloud service enhances monitoring capabilities across IT infrastructures for comprehensive end-to-end visibility.

Focused on enhancing performance management and security, Splunk Observability Cloud supports environments through its data visualization and analysis tools. Users appreciate its robust application performance monitoring and troubleshooting insights. However, improvements in integrations, interface customization, scalability, and automation are needed. Users find value in its capabilities for infrastructure and network monitoring, as well as log analytics, albeit cost considerations and better documentation are desired. Enhancements in real-time monitoring and network protection are also noted as areas for development.

What are the key features?

Log Searching: Efficiently search and analyze logs from various sources.
Data Integration: Seamlessly integrate with multiple environments.
Dashboard Customization: Tailor dashboards to specific monitoring needs.
Monitoring Capabilities: Provides comprehensive insights into application performance.
Security Features: Analyze and address security threats across systems.
Visualization Tools: Enhance data analysis and system performance optimization.

Why consider this for ROI?

Comprehensive Visibility: Gain complete insights into IT infrastructure.
Performance Optimization: Improve overall system performance and efficiency.
Rapid Deployment: Quick setup to meet organization demands swiftly.
Enhanced Security: Strengthen security measures through detailed analytics.

In industries, Splunk Observability Cloud is implemented for security management by analyzing logs from detection systems, offering real-time alerts and troubleshooting for cloud-native applications. It is leveraged for machine data analysis, improving infrastructure visibility and supporting network and application performance management efforts.

Splunk

Sample Customers

PSCU, Entel, VITAS, Mimecast, Barrett Steel, Butterfield Bank

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Elastic Observability vs. Splunk Observability Cloud