We used to use a number of different tools before we were introduced to Splunk. We used to have a very hard time getting this data in and being able to effectively use it because we had such a massive amount of data. We also could not find a way to organize it effectively. Splunk helped us to effectively use all the data that we collect in a valuable way for different customers and groups that we have in our company. It has definitely helped reduce our meantime to resolve (MTTR). A lot of our customers have difficulty getting to root cause analysis of different problems and situations. They also do not have the data to perform analytical responses for different problems that there could be within our industry. They are now able to use this data effectively, not just for alerting, but also for preventative maintenance. It has definitely improved our organization’s business resiliency by a lot. I do not have the actual data to share at this time, but there has been a marked improvement in the organization. We are now able to keep track of all the raw data that we pull in and then use it effectively. This helps our organization run more efficiently. It has improved our organization's ability to predict, identify, and solve problems in real time. We are able to use data and search for it effectively. We have different analytical forms and data that we can use to improve in different ways.
