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Pros & Cons summary

Buyer's Guide

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Prominent pros & cons

PROS

Sophos MDR excels in threat detection and incident response by identifying and addressing issues before they become severe.
It provides seamless integration of multiple functions into a single dashboard and connects to third-party security solutions.
Sophos MDR offers 24/7 support, enabling organizations to manage infrastructure without needing a technician.
The authentication features minimize the risk of unauthorized access and ensure robust protection against cyber threats.
It significantly reduces cyber insurance claims value, achieving 97.5% lower claims compared to those using only endpoint protection.

CONS

Pricing is considered expensive and poses challenges when compared to competitors like Kaspersky and McAfee, impacting deal closures.
Users face issues with communication and language compatibility across different countries, leading to limitations.
Technical support is often slow and can take a week to resolve simple issues, with reports not being comprehensive or easy to organize.
Integration with MDM solutions and third-party tools is lacking, with more integration packs and vendor flexibility needed.
Improvements in zero-day threat protection, performance, and updates are necessary, along with enhanced scope in managing firewalls.
 

Sophos MDR Pros review quotes

DT
Systems Network Administrator at a manufacturing company with 1,001-5,000 employees
Jan 6, 2021
The most valuable feature is threat hunting.
reviewer1593708 - PeerSpot reviewer
Network Engineer at a comms service provider with 10,001+ employees
Jun 3, 2021
The most valuable aspect of this solution is the ability to interact with the firewall and workstations seamlessly to shut down the threats. Additionally, you are able to control the workstations remotely.
AK
Technical manager at Andalusia Hai Aljamea Hospital
Aug 5, 2021
It is stable and scalable. It has good technical support.
Learn what your peers think about Sophos MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,853 professionals have used our research since 2012.
reviewer1667337 - PeerSpot reviewer
Sr. Consultant/Partner/Co-Founder at a tech services company with 1-10 employees
Sep 15, 2021
Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it.
Darryl Theron - PeerSpot reviewer
Director at Trace Network Operations
Jan 26, 2022
The most valuable feature of the Sophos Managed Threat Response is the central management capabilities and monitoring.
reviewer2192769 - PeerSpot reviewer
Architect at a photography company with 10,001+ employees
May 24, 2023
It is a scalable solution.
SM
Tecnical manager at Watronix Information Technology Ltd
Jun 21, 2023
I like Sophos MDR's inbuilt feature for DLP (Data Loss Prevention).
AkashDeshpandey - PeerSpot reviewer
Cyber Security Consultant at GBS IT Services
Jul 14, 2023
The solution is stable.
Shijo Cherian - PeerSpot reviewer
Technical Director at Plant Lipids Private Limited
Jul 17, 2023
The product gives us good visibility into what is happening inside the company.
KA
Sophos Certified Product Architect at Softech Microsystems
Jul 20, 2023
The most valuable feature is the ability to integrate multiple functions into a single dashboard regardless of the vendors being integrated.
 

Sophos MDR Cons review quotes

DT
Systems Network Administrator at a manufacturing company with 1,001-5,000 employees
Jan 6, 2021
One of the limitations that we have found is with communications and the languages in different countries.
reviewer1593708 - PeerSpot reviewer
Network Engineer at a comms service provider with 10,001+ employees
Jun 3, 2021
There is room for improvement in performance and upgrades.
AK
Technical manager at Andalusia Hai Aljamea Hospital
Aug 5, 2021
It could be more secure.
Learn what your peers think about Sophos MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,853 professionals have used our research since 2012.
reviewer1667337 - PeerSpot reviewer
Sr. Consultant/Partner/Co-Founder at a tech services company with 1-10 employees
Sep 15, 2021
Once in a great while, an update fails.
Darryl Theron - PeerSpot reviewer
Director at Trace Network Operations
Jan 26, 2022
Multitenancy features of Sophos Managed Threat Response should be improved. You cannot use the solution for multiple clients.
reviewer2192769 - PeerSpot reviewer
Architect at a photography company with 10,001+ employees
May 24, 2023
Its technical support could be better.
SM
Tecnical manager at Watronix Information Technology Ltd
Jun 21, 2023
Sophos MDR's support and basic training of their devices could be improved.
AkashDeshpandey - PeerSpot reviewer
Cyber Security Consultant at GBS IT Services
Jul 14, 2023
The solution is expensive for customers.
Shijo Cherian - PeerSpot reviewer
Technical Director at Plant Lipids Private Limited
Jul 17, 2023
Endpoint protection is very slow.
KA
Sophos Certified Product Architect at Softech Microsystems
Jul 20, 2023
Sophos MDR lacks integration with MDM solutions.