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Pros & Cons summary

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Prominent pros & cons

PROS

Sophos MDR excels in threat detection and incident response by identifying and addressing issues before they become severe.
It provides seamless integration of multiple functions into a single dashboard and connects to third-party security solutions.
Sophos MDR offers 24/7 support, enabling organizations to manage infrastructure without needing a technician.
The authentication features minimize the risk of unauthorized access and ensure robust protection against cyber threats.
It significantly reduces cyber insurance claims value, achieving 97.5% lower claims compared to those using only endpoint protection.

CONS

Pricing is considered expensive and poses challenges when compared to competitors like Kaspersky and McAfee, impacting deal closures.
Users face issues with communication and language compatibility across different countries, leading to limitations.
Technical support is often slow and can take a week to resolve simple issues, with reports not being comprehensive or easy to organize.
Integration with MDM solutions and third-party tools is lacking, with more integration packs and vendor flexibility needed.
Improvements in zero-day threat protection, performance, and updates are necessary, along with enhanced scope in managing firewalls.
 

Sophos MDR Pros review quotes

Shaun Gordon - PeerSpot reviewer
Aug 12, 2024
The initial setup is quick and simple. A couple of clicks, and you're up and running.
Ahmed_Fahmy - PeerSpot reviewer
Apr 9, 2025
Organizations using Sophos MDR have seen a significant reduction in the value of their cyber insurance claims, with these claims being 97.5% lower compared to those relying solely on endpoint protection, translating to substantial cost savings and improved financial resilience.
reviewer2354580 - PeerSpot reviewer
Mar 6, 2024
The user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents.
Learn what your peers think about Sophos MDR. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
870,623 professionals have used our research since 2012.
Victor Bayedo - PeerSpot reviewer
Jul 24, 2023
There is a feature called XDR Central. With this, Sophos can connect to third-party security solutions.
SherifFouad - PeerSpot reviewer
Sep 27, 2023
The product as a whole is truly outstanding and it excels in detecting and responding to various types of cyberattacks.
Kalyan  Chowdhury - PeerSpot reviewer
Dec 1, 2023
There are lots of benefits because it includes real-time network threat detection (RNT), IP spoofing prevention, and a 24/7 support system. There is also protection against ransomware attacks.
reviewer1667337 - PeerSpot reviewer
Sep 15, 2021
Sophos MTR will stop the threat as it is happening. Intercept X, which is a part of it, has the ability to roll back, so the attack is undone. And then the advanced edition of MTR lets me handle the threat by talking on the phone. I don't have to deal with it. I don't have to just go through emails back and forth. We don't have to pay extra for Rapid Response services. If something is happening, they're right on top of it.
GR
Apr 8, 2025
Sophos MDR directly provides a service monitoring system 24/7 and can configure automatic responses even if the customer is not available.
Renato Jager - PeerSpot reviewer
Jun 26, 2024
It provides reliable protection and clear data on its performance metrics, enabling straightforward communication of its capabilities.
Omair Yousuf - PeerSpot reviewer
May 22, 2024
The authentication it offers minimizes the risk of access.
 

Sophos MDR Cons review quotes

Shaun Gordon - PeerSpot reviewer
Aug 12, 2024
Sophos MDR could offer more integration packs and more vendor flexibility.
Ahmed_Fahmy - PeerSpot reviewer
Apr 9, 2025
Some users have mentioned that Sophos MDR can be quite resource-intensive, which might affect the system.
reviewer2354580 - PeerSpot reviewer
Mar 6, 2024
The integration with third-party solutions as an area for slight improvement
Learn what your peers think about Sophos MDR. Get advice and tips from experienced pros sharing their opinions. Updated: September 2025.
870,623 professionals have used our research since 2012.
Victor Bayedo - PeerSpot reviewer
Jul 24, 2023
Threat intelligence is an area for improvement for MDR.
SherifFouad - PeerSpot reviewer
Sep 27, 2023
The reports should be more comprehensive and easier to organize.
Kalyan  Chowdhury - PeerSpot reviewer
Dec 1, 2023
It is a bit expensive. It could be cheaper. There are many competitive products in the market, like Kaspersky, McAfee Antivirus, and more.
reviewer1667337 - PeerSpot reviewer
Sep 15, 2021
Once in a great while, an update fails.
Renato Jager - PeerSpot reviewer
Jun 26, 2024
The service could enhance its scope, particularly in managing firewalls.
JR
Jul 10, 2025
I have contacted Sophos MDR support, and their support is average. They are sometimes slow and don't always understand requests immediately.
ManelAlvarez - PeerSpot reviewer
Jun 6, 2024
Sophos is not integrating the same console and umbrella with its product.