Service and Support
Sophos support receives mixed ratings, with some users rating it highly and noting effective assistance in resolving issues, while others suggest improvements, particularly for integration with Azure and M365. Some users report seamless experiences, rating support as excellent, while others desire more streamlined integration processes. Users have contacted the support multiple times, experiencing satisfactory resolutions. However, some have never interacted with technical support, presenting varied experiences in customer service engagement.
Deployment
Sophos Cloud Optix's initial setup varies in complexity. Some mention it is easy, rating it eight out of ten, while others find it intermediate, noting the need to establish rules compared to simpler platforms like Coros. Installing agents accurately per Sophos's guidance is crucial, as installation errors can cause failures. A four-person team manages deployment, emphasizing attention to proper installation, especially in regulatory-sensitive environments like financial farms.
Scalability
Sophos Cloud Optix is valued for its impressive scalability, with ratings varying from six to nine out of ten. Users mention its superior scalability compared to competitors. Some have around 150 devices on the platform without plans for expansion, while others give it high marks. Sophos Cloud Optix effectively accommodates different scaling needs, reflecting positive feedback from multiple users.
Stability
Sophos Cloud Optix is widely considered stable, with users typically rating its stability between seven and eight out of ten. Many have been using Sophos offerings for nearly a decade and find it more reliable than most alternatives. The consistency of performance appears to meet the expectations of users who value stable and dependable IT management tools.
