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Secureworks Taegis Managed XDR / MDR Logo

Secureworks Taegis Managed XDR / MDR pros and cons

Vendor: Sophos
3.9 out of 5

Pros & Cons summary

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Prominent pros & cons

PROS

Secureworks Taegis Managed XDR MDR features IDS and IPS as valuable components.
The pricing is flexible and adaptable to user needs.
It provides enhanced visibility and control over endpoints, reducing noise and focusing on important alerts for investigation, response, and remediation.
Support is highly valued, with a responsive support chat connecting users directly to human assistance.
Threat intelligence is strong, with integration capabilities such as Azure AD covering Microsoft 365 services.

CONS

File integrity monitoring is a desired feature in the next release of Secureworks Taegis Managed XDR / MDR.
Dell Secureworks targets higher-end customers and may not be as straightforward to implement as other options.
Tamper-proofing is pending, which would enhance security by restricting unauthorized agent uninstalls.
More visibility across endpoints is necessary, as issues with the cloak agent can lead to missed event captures during cyber attacks.
Integration improvement with third-party solutions, including Carbon Black, is needed for better forensic data extraction.
 

Secureworks Taegis Managed XDR / MDR Pros review quotes

it_user1210515 - PeerSpot reviewer
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Jan 5, 2020
The most valuable features are IDS and IPS.
reviewer1310127 - PeerSpot reviewer
Security Consultant at a consultancy with 51-200 employees
Dec 6, 2020
The pricing is flexible.
MukeshKumar5 - PeerSpot reviewer
Cyber security manager at Apparel
Apr 2, 2021
It provides more visibility and more control over endpoints. It reduces the noise. It clears things and only shows things that are really important. It only shows those things that need to be looked at or need to be investigated further. Other similar solutions give you a lot of alerts and other things, but Secureworks gives you a defined or less noisy view so that you can work or focus on things that are important in terms of investigation, response, and remediation.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
reviewer1646754 - PeerSpot reviewer
Solutions Architect at a computer software company with 51-200 employees
Aug 13, 2021
The initial setup was very straight forward.
reviewer1244541 - PeerSpot reviewer
Network Consultant at a computer software company with 201-500 employees
Feb 22, 2022
This solution gathers the information logs from all devices and correlates all the information. It notifies us of any critical events taking place across our networks which has been valuable.
reviewer2022897 - PeerSpot reviewer
Pre-Sales Engineer at a computer software company with 501-1,000 employees
Nov 15, 2022
There are some patent pending detectors within the platform that provides a lot of value.
RO
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
We don't have a full SOC, so it's helpful to have them sifting through our alerts and only bringing actionable items to us.
RO
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
Securworks' threat intel seems pretty decent, and they integrate with several solutions we have, such as Azure AD, so all our Microsoft 365 stuff is covered.
SL
Account Manager at a computer software company with 51-200 employees
Jun 21, 2023
The most valuable feature is the fast alerting and response time.
Tom Kar - PeerSpot reviewer
Senior Security Specialist at Sopra
Aug 25, 2023
We can easily isolate affected machines in the network.
 

Secureworks Taegis Managed XDR / MDR Cons review quotes

it_user1210515 - PeerSpot reviewer
Information Security Analyst at Detecon Al Saudia Co. Ltd.
Jan 5, 2020
In the next release of this solution, I would like to see file integrity monitoring.
reviewer1310127 - PeerSpot reviewer
Security Consultant at a consultancy with 51-200 employees
Dec 6, 2020
Dell Secureworks is for higher-end customers and it's not quite as straightforward to implement or to get up and running as some of the other solutions.
MukeshKumar5 - PeerSpot reviewer
Cyber security manager at Apparel
Apr 2, 2021
Tamper-proofing or tamper protection is still pending in Secureworks. Tamper protection will make it more secure. If I'm an admin of a device, I can uninstall an agent without the knowledge of the security or Secureworks admin. If someone gets hold of one endpoint with admin credentials, he can remove anything, and an organization will lose visibility. They need to work on providing more visibility across endpoints. A couple of times it has happened that the cloak agent is there, but it did not get activated, or there were some issues. The machine was restarted, but the cloak agent didn't run. In such cases, you have to troubleshoot. It is a big issue if a cyber attack is happening, and your machine is rebooted, but the events are not captured.
Learn what your peers think about Secureworks Taegis Managed XDR / MDR. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
879,711 professionals have used our research since 2012.
reviewer1646754 - PeerSpot reviewer
Solutions Architect at a computer software company with 51-200 employees
Aug 13, 2021
In terms of ROI, I'd be surprised if there is any investment return on the SIM.
reviewer1244541 - PeerSpot reviewer
Network Consultant at a computer software company with 201-500 employees
Feb 22, 2022
This solution could be improved with a higher degree of automation such as automated emails, triggers and defining the severity of the cases.
reviewer2022897 - PeerSpot reviewer
Pre-Sales Engineer at a computer software company with 501-1,000 employees
Nov 15, 2022
Dell Secureworks could improve its integration with other third-party solutions.
RO
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
The integration with the Carbon Black sensor could be better. ManagedXDR doesn't seem to know how to extract the forensic data from an endpoint that was quarantined by Carbon Black.
RO
Systems Administrator at a tech services company with 501-1,000 employees
Mar 9, 2023
We did a PoC of their next-gen antivirus product, but it wasn't ready yet. It was underdeveloped and caused a lot of issues. We'd like to move away from Carbon Black, but they said that it's probably still not to a point where we'd be happy with it. Carbon Black and RedCloak seem to work fine for us.
SL
Account Manager at a computer software company with 51-200 employees
Jun 21, 2023
It would be nice if the solution were a little more affordable.
Tom Kar - PeerSpot reviewer
Senior Security Specialist at Sopra
Aug 25, 2023
Secureworks Taegis ManagedXDR's query language and stability need improvement.