We use SCSM to manage all of our IT operations, including incident and service requests and problem management.
The solution is deployed on-premises. There are about 400 users in my organization, but we're hoping to increase that number to 1,000.
The solution could be more simple. For example, it takes a lot of work to create reports. It runs on Microsoft SQL queries. Creating custom reports on ManageEngine takes less work from the administrator.
Microsoft System Center Service Manager has a large infrastructure and a large number of servers. For production and creation, it needs about five servers. For comparison, ManageEngine just requires one server, and it includes everything out of the box.
The setup process could be improved.
In the next release, I would like to see a mobile application for users to open tickets. I would also like the ability to deploy the solution on the cloud.
Could u please more information about SCSM 2016. Share me details in my Mail.