Samanage OverviewUNIXBusinessApplication

Samanage is the #6 ranked solution in top License Management tools, #14 ranked solution in top IT Asset Management tools, #25 ranked solution in top IT Service Management (ITSM) tools, and #28 ranked solution in top Help Desk Software. PeerSpot users give Samanage an average rating of 8.0 out of 10. Samanage is most commonly compared to ServiceNow: Samanage vs ServiceNow. Samanage is popular among the large enterprise segment, accounting for 51% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 21% of all views.
Buyer's Guide

Download the Help Desk Software Buyer's Guide including reviews and more. Updated: November 2022

What is Samanage?
"Samanage enables organizations worldwide to deliver a superior service experience. Samanage’s IT service management software accelerates efficiency and visibility into services requested and delivered across an organization, making it easy to continuously streamline process improvement and greater productivity. The fully integrated service desk and asset management solution utilizes a SaaS/multi-tenant platform, allowing IT and other service providers to effectively manage and connect service requests to IT assets. The revolutionary user interface delivers an unmatched user experience and enables code-free customization, allowing customers to fully deploy a robust ITSM solution in days not months or years. "
Samanage Customers
SXSW, PRA Group, Fandango, Inteva Products, Amherst College, Tensator
Samanage Video

Samanage Reviews

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Moldir Shynggys - PeerSpot reviewer
Application Security Analyst at a tech services company with 51-200 employees
Real User
Top 5Leaderboard
Great filtering feature and a good analytics dashboard
Pros and Cons
  • "The solution has a great filtering feature."
  • "The system shuts down about once a month which is frustrating."

What is our primary use case?

Samanage is our ticketing system and users email us with their issues which we're then able to prioritize. We are customers of Samanage.

What is most valuable?

The best feature of Samanage is filtering. It also allows us to create a solution for recurring issues. It's like having a stack overflow in the company. I like the dashboard of analytics that produces a report every month so we can see if there are any issues. 

What needs improvement?

We've had some problems with the system shutting down about once a month. It sometimes takes five or 10 minutes to start working again but it can also take hours. I think they need to work on their UI and UX.

For how long have I used the solution?

I've used this solution for about a year. 

Buyer's Guide
Help Desk Software
November 2022
Find out what your peers are saying about SolarWinds, ServiceNow, Freshworks and others in Help Desk Software. Updated: November 2022.
657,849 professionals have used our research since 2012.

What do I think about the stability of the solution?

Aside from the issue of the site going down, it's relatively stable. 

How are customer service and support?

I've previously emailed their support when the system went down and they replied relatively quickly although didn't offer a solution.

How was the initial setup?

The initial setup was pretty straightforward although there were some issues when the company changed its operating system from Windows 10 to 11. We have around 12 users in the company, seven are from IT support and the remainder from security. 

What other advice do I have?

I would recommend Samanage from the IT support perspective because it's a great ticketing system and the only downside is the site shutdowns and the messy nature of the UI and UX. 

I rate this solution eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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