What is our primary use case?
I use the solution in my company for cybersecurity purposes.
What is most valuable?
The most valuable features of the solution are the agent and the scanning.
What needs improvement?
I think the improvement in the tool should be to provide a better update to users because sometimes the information within the cloud and the scanner are not synchronized very fast.
For example, like, when we upgrade to a patch with the devices, it should be able to make it up to date right away, but it takes more than hours to update in the portal. We need to then do a rescan manually.
For how long have I used the solution?
I have been using Rapid7 InsightVM for six years. I am just a customer of the tool.
What do I think about the stability of the solution?
Stability-wise, I rate the solution a nine out of ten.
What do I think about the scalability of the solution?
The scalability of the product is very good. Scalability-wise, I rate the solution a nine out of ten.
In my organization, around five people use the product.
The product is used most of the time in my company.
I may plan to increase the use of the solution in the future if my business grows.
How are customer service and support?
I rate the technical support an eight out of ten.
Sometimes when I submit a case to Rapid7's support team, it takes them a very long time to provide a resolution. It is not very smooth.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I have experience with Nessus and GFI LanGuard. I started using Rapid7 InsightVM since I used some other products in the past. I think Rapid7 bought the company whose tool I was using. Rapid7 purchased a tool with a network sensor, after which the company offered our organization the use of Rapid7.
How was the initial setup?
As I had managed the tool's initial setup phase in my previous company, it would be easy for me. For the first-time user of the app, I think because the tool has an onboarding process, it should be very straightforward.
Regarding the product's deployment phase, I have all the instructions from Dell, and I can do everything by myself based on the documentation. The process may take a long time because I need to fix an appointment with Rapid7's team to start the onboarding process. Sometimes, it took at least four weeks to have an appointment. After I have an appointment, during the onboarding, the tool's team just does the syncing part, and then I follow all the steps to make sure everything is in place.
The solution is deployed on a combination, so even though the solution is deployed on the cloud, we have a console, so it is on-premise. It's like a combination consisting of a console and a cloud. Rapid7 has its own cloud.
The solution can be deployed in a month.
What about the implementation team?
The product's deployment was carried out with the help of my company's in-house team, and I mostly managed it myself.
What was our ROI?
The product has helped with cost-savings. The tool is used to manage areas like updating and monitoring everything. It is good to have an outstanding cybersecurity defense system instead of having to fix a problem when somebody has to deal with high vulnerabilities due to ransomware.
What's my experience with pricing, setup cost, and licensing?
The tool's price is neither too high nor too low. My company needs to pay 65,000 per year. There are no additional costs apart from the licensing fees attached to the solution.
Which other solutions did I evaluate?
I tried some tools and compared some other products with Rapid7 InsightVM. I considered Tenable Nessus against Rapid7 InsightVM. Tenable Nessus only has a real-time scanner, so it is not a complete solution.
What other advice do I have?
Rapid7 InsightVM fits into our organization's overall security posture in a critical manner.
Most of the features of Rapid7 InsightVM are helpful for identifying and managing vulnerabilities. The reporting part is very useful.
The live monitoring feature in Rapid7 InsightVM has enhanced your security measures in a very critical manner. With Rapid7 and InsightVM, the measurements are critical because we are based on the report, so we know exactly what endpoint or device needs to be patched. Based on the agent and report, we can identify what device we need to handle critically based on the priority.
My company does not have to meet any compliance requirements. In the previous company, there was a need to meet some compliance requirements.
The tool is easy to implement, but you need to have a team to work, and keep it up to date. I wouldn't recommend it for one or two people.
I recommend the product to others.
The product is more suitable for enterprise-sized businesses.
I think the tool doesn't have an AI feature.
I rate the overall tool a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud