Omair Bokhari - PeerSpot reviewer
Head of IT Operations at Fatima Group
Real User
Top 10
Highly scalable, stable, and has automation and integration features
Pros and Cons
  • "I like the automation and integration features of Oracle E-Business Suite."
  • "A downside of Oracle E-Business Suite is its interface because it's less user-friendly than the latest cloud solutions. As an organization, Oracle now has more interest in cloud applications, so nowadays, it doesn't focus much on Oracle E-Business Suite, an on-premises solution, so this is another downside."

What is our primary use case?

We are a large company using every function of Oracle E-Business Suite, such as human capital management, financial management, manufacturing, plant maintenance, and many more. We've implemented almost thirty-seven modules of Oracle E-Business Suite in our organization.

How has it helped my organization?

Oracle E-Business Suite improved my organization by automating every function and integrating all departments. For example, HR is integrated with Finance through the payroll module. Inventory is integrated with Finance through the inventory module. Plant maintenance is integrated with the stores and spheres, so there's a single source of truth across the organization. There's no need to maintain separate databases, software, or functions within the organization through Oracle E-Business Suite.

My organization uses the same source of truth, so there's less hassle and more accurate information, making decision-making easier because of this solution.

What is most valuable?

I like the automation and integration features of Oracle E-Business Suite.

What needs improvement?

A downside of Oracle E-Business Suite is its interface because it's less user-friendly than the latest cloud solutions.

As an organization, Oracle now has more interest in cloud applications, so nowadays, it doesn't focus much on Oracle E-Business Suite, an on-premises solution, so this is another downside.

In the next release of the solution, I want to see an enhanced GUI so that it can attract more users and for Oracle to focus more on Oracle E-Business Suite and make it more user-friendly.

Buyer's Guide
Oracle E-Business Suite
March 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.

For how long have I used the solution?

I've been using Oracle E-Business Suite for twelve years.

What do I think about the stability of the solution?

Oracle E-Business Suite is pretty stable, and I'd rate it as nine out of ten, stability-wise.

What do I think about the scalability of the solution?

Oracle E-Business Suite is a highly scalable solution, and I'd rate its scalability as ten out of ten.

How are customer service and support?

Oracle E-Business Suite technical support is a seven out of ten for me.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We've used custom and in-house solutions before using Oracle E-Business Suite. Still, because of the benefits, scalability, integration, and support we got from the solution, we went with Oracle E-Business Suite.

How was the initial setup?

As Oracle E-Business Suite is an ERP system, it has a complex implementation process. It's unlike any other software you can install and start using immediately. The system requires installation, then configuration, so depending on the complexity of the business, it takes around three to six months to configure and run it within the organization.

Installing the software onto the server, for example, isn't a matter of one to two days maximum. The steps to deploy Oracle E-Business Suite depend on your business requirement, how you map your business requirements into the system, and how you want the system to operate according to your needs. It varies based on the complexity of your business where Oracle E-Business Suite would be implemented.

What about the implementation team?

The first time Oracle E-Business Suite was implemented, configured, and integrated with our systems, we worked with a third party who was an expert, so we won't run into cost overruns.

What was our ROI?

The digitization projects we implemented in multiple areas resulted in millions of savings because Oracle E-Business Suite helped keep queries simpler, so there's ROI from the solution.

My organization has been using the solution for the past twelve years, so I'm sure it paid off, but I have yet to calculate the ROI.

What's my experience with pricing, setup cost, and licensing?

Pricing for Oracle E-Business Suite is seven out of ten. You must pay extra for maintenance and technical support, apart from standard license fees.

Which other solutions did I evaluate?

Since we've been using Oracle E-Business Suite for twelve years, we've evaluated different solutions from time to time but eventually chose SAP as our primary solution.

What other advice do I have?

I'm using the latest version of Oracle E-Business Suite.

Two or three people can maintain Oracle E-Business Suite for a small organization. Still, for a vast implementation, for example, within my organization, about twenty-five to thirty people handle the maintenance of the solution.

Around two thousand to three thousand people use Oracle E-Business Suite within the organization.

All departments use the solution, whether Presales, Sales, Finance, Plant Maintenance, HR, Compensation, Payroll, etc.

I recommend Oracle E-Business Suite, but since the newest technology is now on the cloud, I wonder if people would be interested in an on-premise solution.

I'd rate the solution eight out of ten because the GUI needs improvement. I would give Oracle E-Business Suite a nine or ten if its GUI were improved.

My company is simply an Oracle customer.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mohammed Ghonaim - PeerSpot reviewer
Senior Oracle Application Consultants at Saudi Telecom Company
Real User
Top 10
Professional support agents, plenty of modules, and good integration
Pros and Cons
  • "Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good."
  • "There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up."

What is our primary use case?

Oracle E-Business Suite consists of a lot of streams, such as financial and HR processes of the enterprise companies. We are using most of the Oracle financial modules, and we have an Oracle stream, FI procurement stream, and HR streams, which have a lot of applications.

What is most valuable?

Oracle E-Business Suite has over 20 different modules to choose from, it is comprehensive. Additionally, the integration is very good.

What needs improvement?

There are some enhancements in the process itself that is needed in the application. In the cloud version, they covered some of these areas and requirements but the on-premise version has to catch up.

For how long have I used the solution?

I have been using Oracle E-Business Suite for approximately 22 years.

What do I think about the stability of the solution?

The solution has been stable in our usage.

What do I think about the scalability of the solution?

Oracle E-Business Suite is scalable.

We have approximately 10,000 users using this solution in my organization. We plan to increase our usage of this solution, every year we expand more.

How are customer service and support?

I contact Oracle many times for support, and they are professional in their response.

Which solution did I use previously and why did I switch?

I have previously used SAP.

How was the initial setup?

Oracle E-Business Suite requires special resources to install it, not every user can install it. You require a technical professional to install it and to configure it

What about the implementation team?

We used consultants for the implementation of the solution, it is not simple to do. The process is not similar to installing Microsoft Office.

We have 50 people for the support of this solution, such as developers and coders.

What's my experience with pricing, setup cost, and licensing?

Oracle has different licensing models available. For example, concurrent user license metric and power unit licensing metric. It is different from product to product, but for the application itself, the license is by the number of users.

What other advice do I have?

If we ever wanted to change ERP solutions it is a strategic decision and it will require dedicated management to look into the site. We would have to migrate all your data, rebuild all your systems, it would require a senior management decision.

I would recommend this solution to others. Oracle is one of the top ERP solutions on the market.

I rate Oracle E-Business Suite a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Oracle E-Business Suite
March 2024
Learn what your peers think about Oracle E-Business Suite. Get advice and tips from experienced pros sharing their opinions. Updated: March 2024.
767,847 professionals have used our research since 2012.
General Manager IT at Chase Up
Real User
Top 5Leaderboard
A beneficial solution for finance and payroll with a great procure-to-pay feature
Pros and Cons
  • "The procure-to-pay is core to our business and relevant to us."
  • "We would like to see some automation in this solution."

What is our primary use case?

We use different modules across our organization, such as finance, auto finance and PBCS planning budgeting tool. We also use a supply chain management module. For our P2P, all the processes are integrated and mapped out.

What is most valuable?

The procure-to-pay is core to our business and relevant to us. The other benefit is finance and payroll.

What needs improvement?

We would like to see some automation in this solution. In addition, the implementation team should improve their customer service by meeting with customers regularly.

For how long have I used the solution?

We have been using this solution for four years, and we are using the latest version.

What do I think about the stability of the solution?

It is a stable solution.

What do I think about the scalability of the solution?

It is a scalable solution.

How are customer service and support?

Because we are licensed users, we get support from Oracle and the local partner.

How was the initial setup?

The setup is very straightforward, and most old practices have been corrected with Oracle E-Business Suite. There are no complications with the applications. We bought several modules from Oracle, and it took approximately one and a half years to implement all the models across the organization.

The deployment process was straightforward. We implemented Oracle with the data center, and we didn't try to customize Oracle EBS to map with our processes. So we implemented the straight line of Oracle EBS extended. One of our local partners aligned with us for the implementation because we didn't have the expertise to implement and configure it independently.

What's my experience with pricing, setup cost, and licensing?

Using many modules in Oracle increases the value. The cost depends on how many features in Oracle are used. I rate the pricing a five out of ten, as customers always look for discounts.

What other advice do I have?

I rate this solution a nine out of ten. The use of this solution depends on the industry.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Deputy Chief Operating Officer at a energy/utilities company with 201-500 employees
Real User
Top 20
Flexible and has competitive licensing costs, but its design needs to be optimized based on usage patterns and the response time from the support team could be faster
Pros and Cons
  • "What we like about Oracle E-Business Suite is that we didn't find any issues with it. In the Indian market, the subscription solutions aren't that suitable, even in terms of the complexity of the regulations, taxes, etc., so that's why we had to go for an on-premise solution that's hosted on the cloud, and we're happy with Oracle E-Business Suite. We also like that Oracle E-Business Suite is quite flexible, and we've also built some bolt-ons and they're working fine."
  • "Oracle E-Business Suite is a bit outdated because it's been developed more than ten years ago, and this is an area for improvement. My team is still getting used to the solution, so there could still be some features that have not been enabled or features my team isn't aware of yet. There have been issues with the Treasury module of Oracle E-Business Suite, so this is another area for improvement. My company hasn't decided yet on whether to implement the Treasury module or just go with another solution. Another room for improvement in Oracle E-Business Suite is the design, as it needs to be optimized based on usage patterns. What I'd like added in the next release of Oracle E-Business Suite is the time attribute. The solution still has dashboards being rolled out, so the time attribute could already be there or is still in the process of implementation. I also didn't find much use for the Projects module based on my company's requirements. The integration of Oracle E-Business Suite with the rest of the Oracle tools isn't very tight as well, but it could be because of customizations here in India, where the integrations work seamlessly everywhere, except in India. You'll find gaps because of customizations in India which are very, very irritating. For example, if a procurement is moving in the system then all the data has to move from one module to the other, but in the Oracle E-Business Suite Procurement module, you'll notice breaks or gaps that require you to manually transfer that data, so I'd like this improved in the next release of the solution."

What is our primary use case?

We're using Oracle E-Business Suite as the complete ERP solution for the company.

How has it helped my organization?

As we've recently gone live with Oracle E-Business Suite, we won't be able to say what has improved, but we used to have a lot of manual processes before switching to Oracle E-Business Suite. Now, pretty much, we've done complete end-to-end automation, so there will be savings in terms of automating manual processes, but we haven't quantified that for now.

What is most valuable?

What we like about Oracle E-Business Suite is that we didn't find any issues with it. In the Indian market, the subscription solutions aren't that suitable, even in terms of the complexity of the regulations, taxes, etc., so that's why we had to go for an on-premise solution that's hosted on the cloud, and we're happy with Oracle E-Business Suite.

We also like that Oracle E-Business Suite is quite flexible, and we've also built some bolt-ons and they're working fine.

What needs improvement?

Oracle E-Business Suite is a bit outdated because it's been developed more than ten years ago, and this is an area for improvement.

My team is still getting used to the solution, so there could still be some features that have not been enabled or features my team isn't aware of yet.

There have been issues with the Treasury module of Oracle E-Business Suite, so this is another area for improvement. My company hasn't decided yet on whether to implement the Treasury module or just go with another solution.

Another room for improvement in Oracle E-Business Suite is the design, as it needs to be optimized based on usage patterns.

What I'd like added in the next release of Oracle E-Business Suite is the time attribute. The solution still has dashboards being rolled out, so the time attribute could already be there or is still in the process of implementation.

I also didn't find much use for the Projects module based on my company's requirements.

The integration of Oracle E-Business Suite with the rest of the Oracle tools isn't very tight as well, but it could be because of customizations here in India, where the integrations work seamlessly everywhere, except in India. You'll find gaps because of customizations in India which are very, very irritating. For example, if a procurement is moving in the system then all the data has to move from one module to the other, but in the Oracle E-Business Suite Procurement module, you'll notice breaks or gaps that require you to manually transfer that data, so I'd like this improved in the next release of the solution.

For how long have I used the solution?

We just went live with Oracle E-Business Suite a few months back.

What do I think about the stability of the solution?

We're still optimizing the cloud infrastructure, connectivity, etc., so currently, we've seen no stability issues with Oracle E-Business Suite.

What do I think about the scalability of the solution?

We still haven't reached that stage of needing to scale up Oracle E-Business Suite, but its scalability seems to be smooth.

How are customer service and support?

My team had a lot of questions for the Oracle E-Business Suite support team. During the go-live stage, support was very, very responsive, but right now, the team isn't that responsive, so I'm rating the support team seven out of ten. The response time needs to be improved nowadays.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

My company previously used a different tool, and the reason for the switch to Oracle E-Business Suite is that the instance shifted from Hong Kong to India, so it was a greenfield implementation. The pricing was good. Licensing was also good. The offering which included cloud services was also attractive because Oracle became a one-stop service provider with Oracle E-Business Suite combined with Oracle Cloud. The integration of various packages also seemed to be okay.

SAP, on the other hand, was facing a lot of issues in terms of Ariba Integration with S/4HANA, and it was a mash-up of on-premise products and subscription-based products, while most of the Oracle modules were on-premise solutions and tightly integrated, so that has been helpful.

How was the initial setup?

Setting up Oracle E-Business Suite wasn't complex, but there was a huge need for skilled manpower to implement it because of the huge demand for ERP resources in the market, so that has been a big challenge. Whether it's Oracle or SAP S/4HANA, getting good resources to stick to a project and implement it has become a challenge.

The deployment of Oracle E-Business Suite took one year.

What about the implementation team?

We used a third-party to implement Oracle E-Business Suite.

What's my experience with pricing, setup cost, and licensing?

The licensing cost of Oracle E-Business Suite is quite competitive. It's quite flexible, so it can be adapted to the requirements of my company. For confidentiality purposes, I'm unable to disclose how much Oracle E-Business Suite costs, but I'm rating its cost as eight out of ten.

What other advice do I have?

I'm using the latest version of Oracle E-Business Suite.

Around seven hundred people use Oracle E-Business Suite within my company. The solution doesn't require a lot of maintenance, but its maintenance has been outsourced to a third-party.

I'm not an Oracle E-Business Suite expert, and everyone has specific requirements, but what I would tell others who want to start using the solution is that it would be ideal if the user can switch to a subscription-based product because the implementation becomes faster and the user experience is much better. Unfortunately, in India, it's so complicated in terms of processes and procedures, so mostly the market fights over on-premise solutions which is not the trend globally, and it's an issue here in India.

My rating for Oracle E-Business Suite is seven out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Chief Technology Officer at Jagatjit Industries Limited
Real User
Top 20
Easy to set up and good for financial reporting but cannot do production
Pros and Cons
  • "It was easy to set up the product."
  • "The operations could be better, specifically for manufacturing processes."

What is our primary use case?

We primarily use the solution from an ERP standpoint. We use it for procurement processes, operations, sales, finance, accounting, reporting, all of it.

What is most valuable?

The ease of use is great. 

It was easy to set up the product.

The stability is good.

Technical support is helpful.

It is not overly expensive. 

What needs improvement?

The operations could be better, specifically for manufacturing processes. There could, for example, be some sort of forecasting available. We need more planning and scheduling options. They need more analytical capabilities. 

It can't really scale.

For how long have I used the solution?

I've been using the solution for seven years. 

What do I think about the stability of the solution?

It's quite stable. The in-business application has been fantastic, and we haven't had any issues. There are no bugs or glitches. It doesn't crash or freeze. It's about 95% stable. 

What do I think about the scalability of the solution?

This isn't a very scalable product if you have to expand it into a different line of business. 

In our organization, we have more than 250 people using it. 

How are customer service and support?

We've contacted support quite a bit in the past. They're pretty good at helping us. They are responsive.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I'm also familiar with SAP and find this solution's annual contracts and maintenance cheaper than SAP. 

How was the initial setup?

The solution was very simple to set up. It was not complex at all. The deployment itself took about four months. 

What's my experience with pricing, setup cost, and licensing?

The solution is not very expensive. It is worth the money.

Which other solutions did I evaluate?

I have been looking into SAP and Microsoft Dynamics to compare a few things. 

What other advice do I have?

I'm an end-user. 

Whether or not I would recommend the solution to others depends on the company and the automation they need. Oracle works well, however, it's not for every organization. A very common practice is to use SAP. If a solution doesn't solve any value for your business, it's not worth putting it in. 

I'd rate the solution five out of ten. It's helpful in some ways yet lacking in others. For example, it can do procurement, it can do sales, and it can do financial reporting, however, it cannot do my warehouse or transportation management. It cannot do my planning bit. It can't do my production or manufacturing. There's a lot missing.

Which deployment model are you using for this solution?

Public Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
SandeepGoyal - PeerSpot reviewer
Senior Manager at Genpact - Headstrong
MSP
Top 5Leaderboard
It's flexible and works well with multiple use cases and environments
Pros and Cons
  • "Oracle E-Business Suite is flexible. Its rich functionality can work in any client environment or business."

    What is our primary use case?

    Most companies use Oracle E-Business Suite for finance and supply chain management, but we mainly use it for payroll in the current scenario. We also use it for the core HRSCM compensation benefits as part of Oracle Fusion.

    The company has been working with Oracle E-Business Suite for a while, but now they are gradually moving into Oracle Fusion SCM, so they have acquired some product offerings for Oracle Fusion SCM. They want to run it on Oracle SCM, but their core system is still Oracle E-Business Suite. They have adopted a different type of solution for core HR and recruitment. We use another organizational tool for the recruitment part, so we have to build code systems to integrate Oracle E-Business Suite and Oracle Fusion.

    That's another general use case for Oracle E-Business Suite, but it varies among organizations. If they want to run HR and finance separately, a lot of integration is necessary to get the employee details into Oracle Finance. We have to pass payroll information into the GL and finance side, so the company would prefer to keep everything in the ecosystem where payroll is happening. They generally use Oracle Finance Payroll. Core HR is part of the Oracle E-Business Suite model they have. Now, they're looking for that functionality on a different SaaS-based solution. It can be Oracle Fusion or SuccessFactors. 

    It is a hybrid office approach because no single solution will work because of all the regulations. Some departments of a financial institution have specific policies for their data centers. They generally need to use an on-premise solution, but some want to move to the cloud environment, but there are content restrictions. 

    They are already using the on-premise Oracle E-Business Suite solution, so we need to implement it and one other thing. That Oracle E-Business Suite has a lot of customization options that aren't possible in a SaaS-based solution. It varies from process to process and industry to industry.

    What is most valuable?

    Oracle E-Business Suite is flexible. Its rich functionality can work in any client environment or business. 

    What needs improvement?

    The UI isn't up to speed with most digital marketing-style interfaces. It's not an end-user-responsive UI.

    For how long have I used the solution?

    I have 16 years of professional experience, and I have been working with Oracle E-Business Suite for 12 years. For the past three or four years, I have been working with Oracle Fusion System, which is a pure SaaS solution.

    What do I think about the stability of the solution?

    It's a stable solution if we move to OCI. From a perspective of infrastructure, disaster recovery, and scalability, I would suggest going to OCI rather than staying on-premise and managing the infrastructure within your organization.

    What do I think about the scalability of the solution?

    Oracle E-Business Suite

    How are customer service and support?

    Oracle support is good. 

    How was the initial setup?

    The installation is a little tricky If you are using the on-premise version. We need to set up the infrastructure and plan for company growth and scalability. If you're on-premises, you need to build a structure and then deploy the system, so that takes a little time.

    We have to consider many parameters, including security. For example, we need to implement policies if we want to access the system outside the company network. We need to plan for the number of nodes, like the knowledge application and database nodes. 

    The other aspect is the number of instances required and the production capacity of each instance. We need to set up the test, development, and regression environments, then configure the backup and disaster recovery policies. 

    What's my experience with pricing, setup cost, and licensing?

    I'm not involved with licensing. I think it's annual, not monthly

    What other advice do I have?

    I rate Oracle E-Business Suite eight out of 10. My advice for using the solution varies depending on the customer, business, and industry. If I'm talking about an STM solution and the policies allow it, I would recommend Oracle Cloud rather than Oracle E-Business Suite. If possible, we recommend using Oracle Cloud Infrastructure, so everything is managed by Oracle.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
    PeerSpot user
    Robin Saikat Chatterjee - PeerSpot reviewer
    Head of Oracle Cloud Infrastructure Solutioning Technology and Architeture at Tata Consultancy Services
    Real User
    Top 5Leaderboard
    This software scales very well across various implementations.With the new version Oracle has added Enhanced online patching capabilities to reduce downtime and made the product compatible with19C.
    Pros and Cons
    • "When correctly configured, this is a very stable solution. We have customers running their process automation manufacturing based off of this solution."
    • "This software scales very well across various implementations."
    • "One issue with the product is because it build on a lot of older technologies, there is a substantial technical debt in the system."

    What is our primary use case?

    I am an Oracle applications architect/DBA/sysadmin, hence my review will be from this perspective. 

    My task is to size and deploy solutions both for building our internal solutions and for our various customers. We also work to migrate On premise Installations to Oracle cloud infrastructure using Oracel cloud manager for Ebusiness suite

    How has it helped my organization?

    We have had a lot of success in implementing Oracle EBS for various customers. For example, the shared services modules have helped to reduce manpower in many areas of finance, where previously each individual organizational unit had their own staff.

    What is most valuable?

    • The robust architecture
    • Ability for near zero downtime patching
    • High availability
    • Security
    • RAC
    • Data Guard in the architecture

    These make for a very resilient solution in an ERP platform.

    What needs improvement?

    One issue with the product is because it build on a lot of older technologies, there is a substantial technical debt in the system. For example, the use of Oracle forms which are a much older technology, and are basically a two-tier client server setup shoehorned into a three-tier architecture, it might create issues over a wide area network. It would be good if the EBS team enables multitenant fatures beyond the current single pdb cdb architecture allowing for pdb snap clones in the same oracle cdb database.

    For how long have I used the solution?

    More than fifteen years across various versions ranging from 11.

    What do I think about the stability of the solution?

    When correctly configured, this is a very stable solution. We have customers running their process automation manufacturing based off of this solution.

    What do I think about the scalability of the solution?

    This software scales very well across various implementations.

    How are customer service and technical support?

    There are both knowledgeable and unknowledgeable support people in the vendor organization. Hence, it is imperative to keep pushing on various issues in order to get a resolution.

    Which solution did I use previously and why did I switch?

    We are part of the Oracle Centers of Excellence within our company, so we only have experience with the Oracle ERP products. However, we do have capabilities on various Oracle ERP products, like J.D. Edwards, PeopleSoft, etc., and can contrast among these solutions.

    How was the initial setup?

    Initial setup is complex, hence it is recommended to use a system integrator (SI).

    What about the implementation team?

    As we are system integrators for this solution, we have implemented it in various locations using our own in-house team.

    What was our ROI?

    At our various customers, the software tends to pay for itself in less than two years.

    What's my experience with pricing, setup cost, and licensing?

    Licensing and costing of Oracle EBS is very complex. We recommend to use a system integrator during the negotiation process since Oracle sales representatives sometime do not know the actual minimum requirements and may oversell the necessary licenses through ignorance.

    Which other solutions did I evaluate?

    Since we are focused on Oracle ERP technologies, we do not have a mandate to do comparisons on other products.

    What other advice do I have?

    This is definitely one of the more robust on-premise solutions. Given the sensitive nature of ERP financial information, there will always be concerns in taking such software to the cloud, which is why we still see a future for this software. 

    It was recently announced that there will be at least one more version of Oracle EBS which will come out to satisfy customer demands.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Other
    Disclosure: My company has a business relationship with this vendor other than being a customer: We are Oracle Platinum Cloud Elite Partners. We implement this solution and other solutions for our various customers.
    PeerSpot user
    Director Enterprise Applications and eBusiness at a retailer with 5,001-10,000 employees
    Real User
    Simple configuration, plenty of features, but support could be better
    Pros and Cons
    • "The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization."
    • "Oracle has improved a lot because Oracle E-Business Suite is quite outdated. Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system."

    What is our primary use case?

    Oracle E-Business Suite was used for the finance department. In departments, such as account payables, receivables, cash management, treasury, procurement used it. Additionally, the company purchased Oracle Purchasing for the procurement module and Inventory module. They used a separate solution called Oracle Hyperion.

    What is most valuable?

    The most valuable features of the Oracle E-Business Suite are best practices, built-in processes, and easy configuration. Plenty of system functionality and customization. 

    What needs improvement?

    Oracle has improved a lot because Oracle E-Business Suite is quite outdated.   Oracle built the Oracle Fusion platform and it has many improved processes. We registered a few enhancements requests, but it's a very long bureaucratic process with Oracle. It doesn't make any sense to communicate with Oracle about what changes should be made to the system.

    We had feedback from Oracle, however, it takes years to implement any new feature that is requested.

    For how long have I used the solution?

    I have used Oracle E-Business Suite for approximately 10 years.

    What do I think about the stability of the solution?

    Oracle E-Business Suite is not stable because it required a lot of patches. Initially, it was we were installing a lot of patches for different functionality. They have a good knowledge base, which was helpful.

    What do I think about the scalability of the solution?

    I have found Oracle E-Business Suite scalable. You can purchase additional licenses and databases.

    How are customer service and support?

    I would rate the technical support of Oracle E-Business Suite a two out of five.

    Which solution did I use previously and why did I switch?

    I have worked with Microsoft MyVision, which is now known as Microsoft Dynamics. Microsoft MyVision. is for small businesses and Oracle is for large companies.

    How was the initial setup?

    Nothing is simple with Oracle. The initial installation was not easy but manageable and took a couple of days to complete.

    What about the implementation team?

    We jointly did the implementation with an integrator.

    The maintenance and support are done by a special team of six analysts. It's a corporate system, you cannot leave it alone.

    What's my experience with pricing, setup cost, and licensing?

    I have found the solution overall to be expensive. There are additional fees on top of the standard license.

    What other advice do I have?

    I rate Oracle E-Business Suite a six out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.
    Updated: March 2024
    Buyer's Guide
    Download our free Oracle E-Business Suite Report and get advice and tips from experienced pros sharing their opinions.