Oracle E-Business Suite Reviews

We are using Oracle EBS for the health industry, focusing on supply chain, purchasing, and integration with Oracle FlexAccord GL and Gatch Management. It is integrated with Oracle EBS accounts receivable, particularly as a sub-billing module for our patients.

Oracle EBS has provided ease of use, robust integration, and reliable reporting functions such as General Ledger and FSG reporting. It has also automated certain processes creating efficiencies in accounting and reporting, benefiting the finance department.

The most valuable features of Oracle EBS are its ease of use, integration capabilities, and the General Ledger reporting, including the FSG reporting. These features make it helpful in fetching data and generating reports.

Additional improvements could include better healthcare management functionalities, such as specialized modules for OPD and IPD for patients. A more web-based user experience like Oracle Fusion would also be appreciated.

I have personally been working with Oracle EBS for about 11 years.

Oracle EBS sometimes requires service requests or optimizations which occur roughly every six months.

For the healthcare industry, Oracle EBS requires more work for integration, particularly in implementing healthcare-specific modules.

The technical support provided is reliable and responsive, especially when security levels demand their urgent attention.

Positive

Previously, an in-house developed software system was used with manual data imports and segregated modules.

The initial setup was tedious but manageable over time, and involved significant change management, which is a common industry challenge.

The deployment was handled by a small team, consisting of me and two other members as technical and functional staff.

Licensing costs were a significant consideration, and Oracle Analytics was deemed too expensive compared to Power BI, which we opted for due to Outlook 365 licensing.

In considering solutions, although acknowledged, Oracle Analytics was not chosen due to its cost compared to Power BI.

Being aware of the industry reluctance towards new technology adoption is crucial. Emphasis on the long-term benefits and operational enhancement is important to encourage this transition.

I'd rate the solution seven out of ten.

We are using Oracle ERP to run our financial services, including accounts receivable, general ledger, and payments, accounts payable. The solution is utilized to manage our financial services and back-office departments that are not related to the product or insurance.

Oracle ERP has provided stability and integration with banks and financial institutions, which has been beneficial for our operations.

The most valuable feature of Oracle ERP is the integration APIs that they offer. They allow us to integrate data efficiently and manage various processes and tasks.

An area for improvement is related to the flexibility of the processes in Oracle ERP. It is challenging to change processes within the system, which sometimes hampers our ability to quickly adapt to new requirements. Adding a BPM (Business Process Management) layer over the ERP could make it more flexible.

The solution has been in use since 2021 or 2022.

Oracle ERP has proven to be very stable and solid.

Oracle ERP is very scalable. It provides a high degree of scalability, which meets our needs effectively.

On a scale from 1 to 10, I would rate Oracle's technical support an 8. It is pretty solid.

Positive

The return on investment is enough. While it is not exceptional, it meets our stability and integration needs with banks and financial institutions.

Oracle ERP is very expensive. The licensing fees are particularly high, making it challenging to buy new licenses. We often seek internal solutions to avoid purchasing additional licenses due to their cost. I don't have specific details regarding consultant fees.

In my EBS experience, the finance tools stand out for their efficiency. Transitioning to Oracle E-Business Suite has been a game-changer. As someone with a background in user experience development, I quickly adapted to its user-friendly interface within days. The graphical dashboards and reports, previously requiring extensive technical effort in EBS, are now effortlessly presented in Oracle E-Business Suite. Its drag-and-drop features make data distribution a breeze. Overall, Oracle E-Business Suite's intuitive design and powerful insights make it a standout for cloud-based business operations.

The only thing that could be improved is the pricing. It is on the expensive side.

I have been working with Oracle E-Business Suite since 2012.

The stability of Oracle E-Business Suited depends on the partner handling the deployment. With the right deployment, issues are rare and mostly stem from hardware or database maintenance. I haven't encountered many bugs in the system itself, so it is generally quite stable. I would give it a nine out of ten for stability.

I would rate the scalability as an eight out of ten. We have approximately 240 clients using the solution.

I would rate Oracle technical support as a seven out of ten. They are generally helpful, but the key concern is their commitment to response time rather than resolution time. 

Neutral

At my previous company, we used both Oracle and SAP. While SAP is known for manufacturing, the decision to choose Oracle was driven by the superior financial capabilities, especially in EBS, and the robustness of Oracle, being a true cloud solution. Unlike SAP, Oracle's approach to the cloud is more native, offering a distinct advantage.

Deploying Oracle E-Business Suite, the cloud version, is straightforward - no need for complicated setups. Just choose a username and password, and you are ready. Configuration tasks like workflows and organization structures are handled by partners like Triad. Unlike traditional software, Oracle doesn't require deploying databases, making it hassle-free. The timeline for implementation varies. Simple processes may take three to four months following the Oracle Unified Method. However, more complex modules like manufacturing could extend to around six months. The duration also depends on client involvement, from gathering requirements to user acceptance testing. It is a collaborative effort with both the partner and the client. I am involved in troubleshooting and providing Managed Services and SNA. After a system goes live, clients often need ongoing support, especially if they lack a dedicated IT team. We step in as tier one or tier two support, offering what some call "day two services." It is a crucial part of our service portfolio and ensures comprehensive 360-degree support for our clients.

Oracle E-Business Suite brings time savings by minimizing manual work and provides enhanced visibility into processes and inventory. From a return on investment perspective, the benefits are substantial.

Oracle E-Business Suite is pricey, but it is worth the money. I would rate it as an eight out of ten in terms of costliness.

Overall, I would rate Oracle E-Business Suite as a nine out of ten.

At this time, it matched our requirements, and I believe it helps our operation to be more efficient.

The challenge is figuring out how to adapt operations to fit the software because the software cannot do everything. Sometimes you have to change the way you're doing things and adjust. That's difficult because it involves people in the organization. At first, they think the server can do everything, but it's the opposite. You have to work with the server to achieve your goals. That's the challenge.

The solution itself is okay. Before we used the cloud, we faced issues with data input and retrieval. But with the cloud, the infrastructure and software are stable. We don't have any issues with the software itself. That's one advantage.

Another advantage is that the people who need to support the back end of the application are no longer required. The ability to access the platform anywhere is also a benefit, especially with remote work.

Before, we used a lot of manpower in our operations, in the backend, but this is a service. We have eliminated some unnecessary processes, and we don't need to worry about having a big server or other hardware issues because everything is in the cloud. We can just concentrate on how to apply the software.

The integration works okay, but it's not that easy. You need some specific technical knowledge. 

It's not easy for people without technical knowledge to understand how to implement it. It's similar to our other systems, but it's not that easy because we have to ask someone else to do this kind of thing.

I have been using it for two years now. 

I would rate the stability a ten out of ten. 

It can scale much more than what we are currently using. We have around 20 end users using it. 

People use it every day, but I'm on the development side and only connect some data from the system. Maybe I log in once a week, but not often.

We used a local software company. But it's not available anymore. It was just local software, another operating system, another POS system, and an inventory system from two different companies.

The system we used ran on Windows. When Windows 7 came out, there were some issues with the software. We needed to upgrade some components to run on the new Windows system. We also wanted to integrate accounting and inventory into the same system to reduce workload and paperwork. That's why we upgraded to Oracle.

The initial setup is not that easy. 

The implementation took a few months because we needed to import data and make customizations.

We hired an Oracle partner to help us.

It's quite expensive, even though they gave us a discount.

I do recommend it, but it depends on others. It's a good suite if they can afford it and are willing to put in the resources.

Overall, I would rate it a nine out of ten. 

I don't use it directly. I'm a contractor, but my customers use it. They use this solution in their daily business operations.

It's more on the CX Suite, Oracle CX, but on the cloud that we run in combination with other ERP systems.

Oracle Cloud or Oracle JD Edwards has a better future than E-Business Suite. I don't think it has a very long lifespan.

Oracle Cloud software, like Fusion. 

It's an integrated ERP system. It's very adaptable to the finance industry. It's quite stable for the finance industry. We've also rolled it out for small manufacturing and operational production.

The supply chain management capabilities are good in this product.

I think a lot more automation can be brought into E-Business Suite.

I have been working with it since 2017.  

It is quite stable. Overall, I would rate the stability of this solution an eight out of ten.

I'm satisfied with the scalability. It's quite scalable. These days, Oracle has made sure that you can adjust most of the on-premises applications with any other interfaces that are already in place for other cloud solutions. And you can even go in and do customization on the application if need be.

It is suitable for medium-sized businesses.

The customer service and support are a little bit slow, but it's not too bad.

Neutral

The initial setup is not that complex. 

It's on-premises. The deployment would take a few weeks. 

The pricing is a little bit high because it's on-premises, users would expect to get a little bit more of a discount on the actual application, but it's not. But that's the strategy of Oracle. 

Oracle wants to go completely cloud, so they do update the pricing on on-premises applications a little bit more. But they're quite adaptable, so it's not that they're not able to give discounts or things like that.

It is kinda room for improvement for Oracle, wherein they could introduce more discounts. 

I would recommend it to the financial industry. 

Overall, I would rate it a seven out of ten. 

Our company uses the solution full function that includes financial, procurement, and posting. We have the solution on-premises but imitate it to the cloud. We have more than 200 end users across our organization. 

The solution has strong financial models and a strong database. 

The system has bugs, is not user friendly, and requires too much customization. I consider the solution open source with full customization, but ours was not done correctly at the beginning because we still have many issues. We always need consultants to do changes or corrections. We are eight years after implementation but we still have system bugs. 

For example, we have the option to assign serial numbers for accounts payable and receivable vouchers. We have to select manual serial numbers and change the numbering every year. It is not logical to have two different vouchers for two different vendors but both with the same serial number unless you manually change them. Something happened during implementation that allows this to occur.

For another example, we have some approval hierarchies in the system. If someone delegates an action, the system sometimes jumps to the next approval and ignores handling the delegated action. 

I have been using the solution for seven years. 

The stability is okay so is rated a five out of ten. 

The scalability to add users is fine. Adding functions is limited because each function requires a new customization and implementation. 

I previously used SAP Business One, Zoho, and Microsoft Dynamics Innovation which is now called 365 Business Central. 

The setup was difficult. Implementation happened prior to my tenure at the company but colleagues said it took a long time and much effort. 

To this day, we still have opening balances in some modules that are not configured so they don't match the GL. We have to add data, ignore some periods to match the GL, and export data to Excel to work on it. The solution itself does not provide enough reports or analysis and we have many, many issues. It doesn't seem that the implementation was a success. 

Based on feedback from colleagues, the setup is rated a one out of ten. 

We implemented the solution with assistance from developers and a consultant. The process was gradual and took three years. We implemented some modules and then continued to others. We found issues and had to fix them along the way. 

Our consultant was not dedicated to the project. He was an external resource, busy with another customer, and only worked part time on our implementation. 

We need an experienced consultant to focus on these issues, investigate them, and fix them. We have many bugs and issues that shouldn't happen in the solution.

My current company uses the solution. I assume it was selected it because it was very common at the time. It also has the strongest financial modules and database. 

I am shifting to a startup company that needs a good ERP system. I am evaluating Odoo and Microsoft Business Central. I have not yet decided but will probably choose Odoo. 

Zoho is fine for small businesses such as service companies that don't have many departments or dimensions.

Small and medium enterprises do not need the solution. Big companies might want to think about whether to use the solution because there are other options like SAP and Microsoft. 

The solution offers Oracle Cloud but it operates on the same concept. Transferring or dealing with data is very old fashioned. Each module has a different database and you need to transfer data from AB to GL to run reports, create recurring reports, or create recurring processes. This is a very bad setup. Even in the cloud, you have to post entries in payroll or AP and transfer the journal to the GL to see live or trial balances. There are no automatic dashboards or live reports. 

The solution is rated a four out of ten. 

We are using Oracle Red Hat and Oracle database. It's working on cloud Azure cloud.

Many of our customers have Oracle Web E business tools and databases. We are using single-tier, multi-tier, multi-node, single node. Recently, we have migrated the tenant to tenant, like Oracle E-Business Suite.

We use HR modules, and financial modules are a very common industry. 

Oracle could improve its licensing model by offering more flexible options, such as subscription-based pricing. Nowadays, people are going for more open-source products. 

I would like to see Oracle E-Business Suite include all the necessary patches and fixes in the main product instead of requiring customers to pay for support for each one.

We have been using it for the last 15 years.  I'm a system infra architect and also have some DBA training or Oracle DBA, backup, cloning, deployment, patching, and migrations.

The product is stable, but with the passage of time, if you leave some kind of new feature and apply and customize the product, then you have to patch the product. 

For example, we raised the request to the Oracle technical team, and the technical team recommended and applied the dispatch; the issue will be fixed. So, we are continuously applying the patches. 

But this is a continuous process.   Nothing is 100%. Everything is streamlining with passive providers, even in  Microsoft, Oracle, EVS, etc. Patches are there, and bugs and fixes are there. We continuously apply everything.

Oracle's technical support is better than others.

Positive

I simultaneously worked with SQL Server from 2000 to 2004, 2008, 2017, and 2019.

Oracle E-Business Suite is a complete business suite, while SQL Server is only a database. All customized applications in front-end development use SQL. If they have a high budget, they use Oracle.

We have over 200 customers and use a variety of solutions on Azure, including SQL Server and Oracle E-Business Suite. We primarily provide technical support for our customers.

Oracle is a vast domain. For a skilled person, it is not complicated, but for a new person, it is a bit complex.

There are OS and EBS within compatibility libraries. Most issues and bugs are due to the compatibility of configurations. Otherwise, it's not so difficult. 

For deployments, we have streamlined the processes and migration. We have also streamlined the migration process, whether it is a VM migration or either it is cloning. We streamline everything.  

It's pricey. Oracle's pricing is on the higher end, but it is justified given the product's maturity, stability, and feature set.

I have been working with Oracle E-Business Suite for the past 10 to 12 years. There are always some bugs and missing patches, so I would rate it a nine out of ten.  Also, they have fixed it, but with the passive time after month-to-month payments, we have to beg to apply the patch to the product. That is the main thing we are missing.

I would like to see Oracle E-Business Suite include all the necessary patches and fixes in the main product instead of requiring customers to pay for support for each one. This would make it easier and more efficient to customize the product to meet specific needs.

We use the tool for typical ERP use cases. 

Financials, which are essential to all ERPs, and manufacturing and sales models are among the most valuable features. The specific features implemented depend on the company's needs.

The tool integrates data across all transactions. 

Oracle E-Business Suite is hard and takes six months to one year to implement. 

I have been using the product for 20 years. 

Oracle Support operates 24/7 worldwide, but the quality of support can vary based on your specific needs and your chosen support plan. They provide documentation and a support line tailored to your support agreement.

Positive

Deployment requirements vary depending on the models. For the financials model, you typically need between 10 and 20 people for setup and implementation. Depending on the company's levels, this includes various functional areas, key users, and support personnel. 

For financial modules, there are about five people involved in the installation. If you include manufacturing and sales solutions, the team supporting it would require around ten people. Each module typically requires specialists to implement it.

Oracle E-Business Suite is cheaper than SAP. It is expensive. 

SAP and Oracle have the best ERPs. Many distribution and retail companies in Mexico use Oracle E-Business Suite. I rate the overall product an eight out of ten.