Oracle E-Business Suite Reviews

We are using Oracle EBS for the health industry, focusing on supply chain, purchasing, and integration with Oracle FlexAccord GL and Gatch Management. It is integrated with Oracle EBS accounts receivable, particularly as a sub-billing module for our patients.

Oracle EBS has provided ease of use, robust integration, and reliable reporting functions such as General Ledger and FSG reporting. It has also automated certain processes creating efficiencies in accounting and reporting, benefiting the finance department.

The most valuable features of Oracle EBS are its ease of use, integration capabilities, and the General Ledger reporting, including the FSG reporting. These features make it helpful in fetching data and generating reports.

Additional improvements could include better healthcare management functionalities, such as specialized modules for OPD and IPD for patients. A more web-based user experience like Oracle Fusion would also be appreciated.

I have personally been working with Oracle EBS for about 11 years.

Oracle EBS sometimes requires service requests or optimizations which occur roughly every six months.

For the healthcare industry, Oracle EBS requires more work for integration, particularly in implementing healthcare-specific modules.

The technical support provided is reliable and responsive, especially when security levels demand their urgent attention.

Previously, an in-house developed software system was used with manual data imports and segregated modules.

The initial setup was tedious but manageable over time, and involved significant change management, which is a common industry challenge.

The deployment was handled by a small team, consisting of me and two other members as technical and functional staff.

Licensing costs were a significant consideration, and Oracle Analytics was deemed too expensive compared to Power BI, which we opted for due to Outlook 365 licensing.

In considering solutions, although acknowledged, Oracle Analytics was not chosen due to its cost compared to Power BI.

Being aware of the industry reluctance towards new technology adoption is crucial. Emphasis on the long-term benefits and operational enhancement is important to encourage this transition.

I'd rate the solution seven out of ten.

We are using Oracle ERP to run our financial services, including accounts receivable, general ledger, and payments, accounts payable. The solution is utilized to manage our financial services and back-office departments that are not related to the product or insurance.

Oracle ERP has provided stability and integration with banks and financial institutions, which has been beneficial for our operations.

The most valuable feature of Oracle ERP is the integration APIs that they offer. They allow us to integrate data efficiently and manage various processes and tasks.

An area for improvement is related to the flexibility of the processes in Oracle ERP. It is challenging to change processes within the system, which sometimes hampers our ability to quickly adapt to new requirements. Adding a BPM (Business Process Management) layer over the ERP could make it more flexible.

The solution has been in use since 2021 or 2022.

Oracle ERP has proven to be very stable and solid.

Oracle ERP is very scalable. It provides a high degree of scalability, which meets our needs effectively.

On a scale from 1 to 10, I would rate Oracle's technical support an 8. It is pretty solid.

Positive

The return on investment is enough. While it is not exceptional, it meets our stability and integration needs with banks and financial institutions.

Oracle ERP is very expensive. The licensing fees are particularly high, making it challenging to buy new licenses. We often seek internal solutions to avoid purchasing additional licenses due to their cost. I don't have specific details regarding consultant fees.

We use the tool for typical ERP use cases. 

Financials, which are essential to all ERPs, and manufacturing and sales models are among the most valuable features. The specific features implemented depend on the company's needs.

The tool integrates data across all transactions. 

Oracle E-Business Suite is hard and takes six months to one year to implement. 

I have been using the product for 20 years. 

Oracle Support operates 24/7 worldwide, but the quality of support can vary based on your specific needs and your chosen support plan. They provide documentation and a support line tailored to your support agreement.

Positive

Deployment requirements vary depending on the models. For the financials model, you typically need between 10 and 20 people for setup and implementation. Depending on the company's levels, this includes various functional areas, key users, and support personnel. 

For financial modules, there are about five people involved in the installation. If you include manufacturing and sales solutions, the team supporting it would require around ten people. Each module typically requires specialists to implement it.

Oracle E-Business Suite is cheaper than SAP. It is expensive. 

SAP and Oracle have the best ERPs. Many distribution and retail companies in Mexico use Oracle E-Business Suite. I rate the overall product an eight out of ten. 

We use the solution for our mainstream business. We use it for financial, procurement, and asset management.

Financial and asset management features are valuable.

The initial setup is complex.

I have been using the product for almost ten years.

The tool is stable.

Oracle provided us with one or two solutions. When we purchased the products, Oracle gave us scalable solutions. Almost 180 people are using the solution in our organization. The number of users will decrease after the upgrade process.

We raise service requests to Oracle.

The deployment took one and a half years. The solution is deployed on-premises. The deployment process has two phases. It took us nearly two years. We need at least ten people to deploy the product.

We contacted Deloitte to deploy the solution.

The product is worth the money.

We need to pay for the license annually. The solution is quite expensive.

We are not using the latest version of the solution. We are planning to change the product. We are researching ERPs from SAP, Oracle, and Microsoft. We decided to use Oracle ten years ago. We are more interested in Microsoft Dynamics because we use Microsoft products like Microsoft 365 and Teams.

Currently, we are upgrading the software. We contacted Oracle to upgrade the tool. I would recommend the solution to others, but we faced some issues. We couldn't upgrade to the latest version. We don't have the latest version of the database or application.

Overall, I rate the solution an eight out of ten.

At this time, it matched our requirements, and I believe it helps our operation to be more efficient.

The challenge is figuring out how to adapt operations to fit the software because the software cannot do everything. Sometimes you have to change the way you're doing things and adjust. That's difficult because it involves people in the organization. At first, they think the server can do everything, but it's the opposite. You have to work with the server to achieve your goals. That's the challenge.

The solution itself is okay. Before we used the cloud, we faced issues with data input and retrieval. But with the cloud, the infrastructure and software are stable. We don't have any issues with the software itself. That's one advantage.

Another advantage is that the people who need to support the back end of the application are no longer required. The ability to access the platform anywhere is also a benefit, especially with remote work.

Before, we used a lot of manpower in our operations, in the backend, but this is a service. We have eliminated some unnecessary processes, and we don't need to worry about having a big server or other hardware issues because everything is in the cloud. We can just concentrate on how to apply the software.

The integration works okay, but it's not that easy. You need some specific technical knowledge. 

It's not easy for people without technical knowledge to understand how to implement it. It's similar to our other systems, but it's not that easy because we have to ask someone else to do this kind of thing.

I have been using it for two years now. 

I would rate the stability a ten out of ten. 

It can scale much more than what we are currently using. We have around 20 end users using it. 

People use it every day, but I'm on the development side and only connect some data from the system. Maybe I log in once a week, but not often.

We used a local software company. But it's not available anymore. It was just local software, another operating system, another POS system, and an inventory system from two different companies.

The system we used ran on Windows. When Windows 7 came out, there were some issues with the software. We needed to upgrade some components to run on the new Windows system. We also wanted to integrate accounting and inventory into the same system to reduce workload and paperwork. That's why we upgraded to Oracle.

The initial setup is not that easy. 

The implementation took a few months because we needed to import data and make customizations.

We hired an Oracle partner to help us.

It's quite expensive, even though they gave us a discount.

I do recommend it, but it depends on others. It's a good suite if they can afford it and are willing to put in the resources.

Overall, I would rate it a nine out of ten. 

Our company uses the solution full function that includes financial, procurement, and posting. We have the solution on-premises but imitate it to the cloud. We have more than 200 end users across our organization. 

The solution has strong financial models and a strong database. 

The system has bugs, is not user friendly, and requires too much customization. I consider the solution open source with full customization, but ours was not done correctly at the beginning because we still have many issues. We always need consultants to do changes or corrections. We are eight years after implementation but we still have system bugs. 

For example, we have the option to assign serial numbers for accounts payable and receivable vouchers. We have to select manual serial numbers and change the numbering every year. It is not logical to have two different vouchers for two different vendors but both with the same serial number unless you manually change them. Something happened during implementation that allows this to occur.

For another example, we have some approval hierarchies in the system. If someone delegates an action, the system sometimes jumps to the next approval and ignores handling the delegated action. 

I have been using the solution for seven years. 

The stability is okay so is rated a five out of ten. 

The scalability to add users is fine. Adding functions is limited because each function requires a new customization and implementation. 

I previously used SAP Business One, Zoho, and Microsoft Dynamics Innovation which is now called 365 Business Central. 

The setup was difficult. Implementation happened prior to my tenure at the company but colleagues said it took a long time and much effort. 

To this day, we still have opening balances in some modules that are not configured so they don't match the GL. We have to add data, ignore some periods to match the GL, and export data to Excel to work on it. The solution itself does not provide enough reports or analysis and we have many, many issues. It doesn't seem that the implementation was a success. 

Based on feedback from colleagues, the setup is rated a one out of ten. 

We implemented the solution with assistance from developers and a consultant. The process was gradual and took three years. We implemented some modules and then continued to others. We found issues and had to fix them along the way. 

Our consultant was not dedicated to the project. He was an external resource, busy with another customer, and only worked part time on our implementation. 

We need an experienced consultant to focus on these issues, investigate them, and fix them. We have many bugs and issues that shouldn't happen in the solution.

My current company uses the solution. I assume it was selected it because it was very common at the time. It also has the strongest financial modules and database. 

I am shifting to a startup company that needs a good ERP system. I am evaluating Odoo and Microsoft Business Central. I have not yet decided but will probably choose Odoo. 

Zoho is fine for small businesses such as service companies that don't have many departments or dimensions.

Small and medium enterprises do not need the solution. Big companies might want to think about whether to use the solution because there are other options like SAP and Microsoft. 

The solution offers Oracle Cloud but it operates on the same concept. Transferring or dealing with data is very old fashioned. Each module has a different database and you need to transfer data from AB to GL to run reports, create recurring reports, or create recurring processes. This is a very bad setup. Even in the cloud, you have to post entries in payroll or AP and transfer the journal to the GL to see live or trial balances. There are no automatic dashboards or live reports. 

The solution is rated a four out of ten. 

Our use case is primarily finance and procurement. We have a procurement team, a finance department, and some managers responsible for approving a procurement request. We also have users who build and customize reports for board members, senior management, or auditors.

We plan to adapt Oracle EBS to integrate with our CRM, HR, and other applications. It provides financial insights and covers payroll, so it needs to be combined with the project portfolio management solution or the CRM. We have many changes ready for when we go live with the CRM.

Oracle EBS is flexible enough for any use case, allowing us to configure the changes we want how we want. 

Oracle EBS adapts to our business rules, so we don't have to change them, whereas SAP is rigid. We need to change our business rules to implement SAP. Oracle's reporting is also excellent and it's easier for our technical team to customize the solution compared to SAP, Microsoft Dynamics, and other products.

Oracle is easy to implement at a new organization like ours, but it might be more challenging for an established organization with more rules and policies in place. I don't have many feature requests because we are still in the early stages. I'm currently trying to gather all the small change requests that arise out based on our business requirements. 

We have been using Oracle EBS for a year and a half. 

Oracle EBS is highly stable.

Oracle technology is advanced, so it shouldn't be a problem to increase capacity by adding configurations or reporting. Almost everything is there.

I rate Oracle support eight out of 10. They're really fast. 

We were using different solutions in silos. For example, there was one for inventory called Maximo and another for finance. All those systems were in silos, so we wanted to replace them with a single ERP system that offers a 360-degree view of data and precise reporting without the need to change many things in the data. 

We wanted to avoid many manipulations by manual editing errors. Having everything in one system gives you complete native automation built into the system.

It was not complicated, but you need a business analyst to bridge the gap between the implementation team and the business team. We had around three people on our team. We still haven't fully deployed it, but the expected duration is about nine months. 

It's not implementation time per se. It's more like evaluating the solution to understand the strengths and weaknesses of the product. After deployment, you don't need to maintain anything. Some change requests crop up now and then from the business team. They ask us to adjust the business rules or transfer the approval authority from one person to another because someone has left the company or gone on vacation. 

You need someone with technical expertise, and Oracle-certified engineers are somewhat costly compared to other ERP products. For example, there's a German ERP product with an easy mechanism that allows any software programmer to change the configuration. Still, Oracle, SAP, and Microsoft Dynamics require certified professionals to change the configurations.

We used an integrator because we lack in-house expertise with Oracle ERP. 
We have a technical team and a business analyst, but we don't have the knowledge to handle Oracle ERP onboarding.

When we evaluate a solution, we assess whether implementing it is useful for the business. You can gain many benefits in terms of productivity and operations by using an ERP solution. Oracle has advantages over other products because they are well established and mature in the market.

I don't know the precise details about pricing because I am from the project management side, and another team handles procurement, but if I had to estimate, I would say it's probably around eight out of 10 for affordability. 

Of course, it depends on which modules you select. There is not standard price. You need to dig into the exact pricing for your requirements. It's not a single one bundled. There is a named user license plus some module licenses.

I rate Oracle E-Business Suite eight out of 10. I believe going to the cloud is much easier and faster. I advise people not to make a lot of changes initially. Implement it the way it is in the first round so you can leverage the benefits immediately instead of adding a lot of customization in the Oracle ERP.

We are using Oracle Red Hat and Oracle database. It's working on cloud Azure cloud.

Many of our customers have Oracle Web E business tools and databases. We are using single-tier, multi-tier, multi-node, single node. Recently, we have migrated the tenant to tenant, like Oracle E-Business Suite.

We use HR modules, and financial modules are a very common industry. 

Oracle could improve its licensing model by offering more flexible options, such as subscription-based pricing. Nowadays, people are going for more open-source products. 

I would like to see Oracle E-Business Suite include all the necessary patches and fixes in the main product instead of requiring customers to pay for support for each one.

We have been using it for the last 15 years.  I'm a system infra architect and also have some DBA training or Oracle DBA, backup, cloning, deployment, patching, and migrations.

The product is stable, but with the passage of time, if you leave some kind of new feature and apply and customize the product, then you have to patch the product. 

For example, we raised the request to the Oracle technical team, and the technical team recommended and applied the dispatch; the issue will be fixed. So, we are continuously applying the patches. 

But this is a continuous process.   Nothing is 100%. Everything is streamlining with passive providers, even in  Microsoft, Oracle, EVS, etc. Patches are there, and bugs and fixes are there. We continuously apply everything.

Oracle's technical support is better than others.

Positive

I simultaneously worked with SQL Server from 2000 to 2004, 2008, 2017, and 2019.

Oracle E-Business Suite is a complete business suite, while SQL Server is only a database. All customized applications in front-end development use SQL. If they have a high budget, they use Oracle.

We have over 200 customers and use a variety of solutions on Azure, including SQL Server and Oracle E-Business Suite. We primarily provide technical support for our customers.

Oracle is a vast domain. For a skilled person, it is not complicated, but for a new person, it is a bit complex.

There are OS and EBS within compatibility libraries. Most issues and bugs are due to the compatibility of configurations. Otherwise, it's not so difficult. 

For deployments, we have streamlined the processes and migration. We have also streamlined the migration process, whether it is a VM migration or either it is cloning. We streamline everything.  

It's pricey. Oracle's pricing is on the higher end, but it is justified given the product's maturity, stability, and feature set.

I have been working with Oracle E-Business Suite for the past 10 to 12 years. There are always some bugs and missing patches, so I would rate it a nine out of ten.  Also, they have fixed it, but with the passive time after month-to-month payments, we have to beg to apply the patch to the product. That is the main thing we are missing.

I would like to see Oracle E-Business Suite include all the necessary patches and fixes in the main product instead of requiring customers to pay for support for each one. This would make it easier and more efficient to customize the product to meet specific needs.

I don't use it directly. I'm a contractor, but my customers use it. They use this solution in their daily business operations.

It's more on the CX Suite, Oracle CX, but on the cloud that we run in combination with other ERP systems.

Oracle Cloud or Oracle JD Edwards has a better future than E-Business Suite. I don't think it has a very long lifespan.

Oracle Cloud software, like Fusion. 

It's an integrated ERP system. It's very adaptable to the finance industry. It's quite stable for the finance industry. We've also rolled it out for small manufacturing and operational production.

The supply chain management capabilities are good in this product.

I think a lot more automation can be brought into E-Business Suite.

I have been working with it since 2017.  

It is quite stable. Overall, I would rate the stability of this solution an eight out of ten.

I'm satisfied with the scalability. It's quite scalable. These days, Oracle has made sure that you can adjust most of the on-premises applications with any other interfaces that are already in place for other cloud solutions. And you can even go in and do customization on the application if need be.

It is suitable for medium-sized businesses.

The customer service and support are a little bit slow, but it's not too bad.

Neutral

The initial setup is not that complex. 

It's on-premises. The deployment would take a few weeks. 

The pricing is a little bit high because it's on-premises, users would expect to get a little bit more of a discount on the actual application, but it's not. But that's the strategy of Oracle. 

Oracle wants to go completely cloud, so they do update the pricing on on-premises applications a little bit more. But they're quite adaptable, so it's not that they're not able to give discounts or things like that.

It is kinda room for improvement for Oracle, wherein they could introduce more discounts. 

I would recommend it to the financial industry. 

Overall, I would rate it a seven out of ten. 

I use the product for financial management, value chain, manufacturing, and human capital management.

The user experience in supply chain and operations management is excellent. The product is powerful in the supply chain, manufacturing, and financial domains. The system is powerful enough to absorb any business case we face during our implementation, regardless of the industry. Whether it is the public sector, retail, or FMCG, Oracle E-Business Suite can fit any business process.

It was very easy to integrate the product into our existing infrastructure. The analytics and reporting tools streamline our processes. We can implement the standard and emerging best practices to enhance decision-making. The tool has a lot of reports. We can develop custom reports easily. We can easily connect it with any data warehouse and use the analytics features. Right now, the product can handle any business case, even manufacturing. Discrete manufacturing and process manufacturing can be handled easily.

We find challenges in the manufacturing modules. The users feel that the product is not user-friendly. Continuous manufacturing is very complex. We must automate the whole manufacturing process cycle and connect multiple production lines. It is not an easy task in Oracle to implement such things. Other than that, the solution is excellent.

I have been using the solution for 20 years.

The technical support is excellent.

Positive

The deployment, implementation, and integration are very easy.

Oracle generally gives a lot of discounts. If we get discounts, the tool will not be costly. It will cost less than S/4HANA. The product might cost the same as Microsoft Dynamics. The cost is based on the discount that Oracle provides to us.

I use and implement the tool. I will recommend the product to others. You will see the benefits of the solution if you have the right partner. As an implementer or consultant, I rate the product a ten out of ten. However, since the user experience must be improved, I rate the solution a nine out of ten overall.