The product allows customization via custom code.
Oracle Access Manager offers robust single sign-on capability and scalability with extensive customization options, supporting secure access for many applications, including multi-factor authentication. Although praised for performance, technical support needs improvement, and integration with non-Oracle products could be better. Challenges include complex initial implementation and performance issues during long sessions. Stability concerns exist in multi-domain environments, necessitating enhancements in server load management and cache cleanup.