OpenText Universal Discovery and Universal CMDB Reviews

We primarily use the solution for network and server discovery. It's agent-based discovery. Also, we have integration with OBM for CMS to RTSM CMS integration and with NNMI to UCMDB integration.

It captures the changes from the device side and from the infrastructure. So it's good we can capture the data on UCMDB and note changes, and we can monitor that.

The product is easy to set up. 

It's secure.

Technical support is helpful.

Earlier, all assets in our environment were managed manually through Excel. The situation for customers involved an unmanaged asset lifecycle, making it difficult to manage. We have now transformed the manual process into automated management using the UCMDB Tool. Now, we have detailed and up-to-date insights into the nodes, their relationships, and dependency maps in an organized manner.

It is a great tool for automated asset discovery and asset management with advanced features.

Now Customer is satisfied with the asset inventory and management.

I use Universal Discovery and Universal CMDB for two main tasks: first, to discover what is happening in our IT system, like finding out what devices and software we have. Then, we use Universal CMDB to check if this matches what we should have, based on our plans and asset management. This helps us find and fix any differences, making sure our IT setup matches our intentions.

The most valuable feature is its accuracy in finding things, so I trust the results. Also, it is great at combining data from different places and making it match up. Plus, the way it shows the information to users is really helpful. So, precision, trustworthiness, reconciliation, and user-friendly presentation are the key features I value most.

We are currently using it for discovery, to inform our event management system. 

We are not using it for configuration management at this point. We are only using it to inform our event management suite, so we know what asset had the issue.

The most valuable feature of this solution is the discovery. Knowing what assets are on the network and the configuration of items for it.

There is a lot of manual configuration that has to happen, especially with more and more of doing the typology linking to business services. 

It's been a year of trying to map assets and the configuration of items to business services, which has been a very long effort.

Central CMDB as a single source of information for processes like Asset & Service Management (incident, problem, change, release, etc.) in keeping total cost of ownership, SLA tracking, and impact analysis.

Business service mapping (application and IT infrastructure) from an event management perspective, giving visibility into the health and performance of the CI supporting a given business.

Any organization can take advantage of the Automated Service Modelling (ASM) feature to discovery the dynamic changing environment and keep the business service view (dependency mapping) up-to-date, hence missing out the newly added CI for a given business service.

UCMDB is one of best discovery softwares available in the market. 

• It can discover almost everything and creates relationship among discovered CIs, along with creating topology modeling. 
• You can set up a UCMDB server with multiple probes and it can be distributed across all regions to collect information locally, then be shipped to a central node. 
• It scales easily with future expansion. 
• It can discover various pieces from hardware, software, custom applications, and tie them together to create a map using ASM (Automated Service Modelling).
• It works with agentless and agent solutions. 
• It can be integrated easily with other Micro Focus tools, like NNMi, OMi, and OBR and third-party products like ServiceNow. 

UCMDB data is helpful with correlating events, which helps to reduce the number of events to the end user. It also help with business-level mapping to provide high level visibility related to the health of business applications. 

In a large heterogeneous environment, you can have multiple distributed probe servers which can collect data into each region and send it over the central nodes to avoid firewall and DMZ issues. This make the discovery process more dynamic and real-time.

The latest version of UCMDB 10.33 has an autodiscovering capability. 

Mainly, it is used as a central repository to store our CMS data from various sources. We use it to store data from collection points as well as upload them into tools, such as Service Manager.

The ability to use it as our single source of truth. It can feed in from multiple sources and upload into various Service Management toolsets, not just Micro Focus ones.

It's a governance oriented tool with a very good data model. It supports all the governance, ticketing, service desk, change management, and all the ITIL processes. It supports what we need. In terms of IT governance and IT operation management, it's as good as any centralized management database.

In terms of data quality and process ticketing, it is helpful. For instance, if you have a number of service desk tickets coming in and you have to refer to a system, a product, or an application interface, it is backed up by information from this database for reference. Everyone references the same thing. It terms of financial management, you can pile up the costs and the value because you have “service trees”. All these configuration items (CIs) are in there and that's the advantage. Everyone is looking at the same platform.