NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
| Type | Title | Date | |
|---|---|---|---|
| Category | Remote Monitoring and Management (RMM) | Aug 11, 2025 | Download |
| Product | Reviews, tips, and advice from real users | Aug 11, 2025 | Download |
| Comparison | NinjaOne vs Kaseya VSA | Aug 11, 2025 | Download |
| Comparison | NinjaOne vs N-able N-central | Aug 11, 2025 | Download |
| Comparison | NinjaOne vs TeamViewer Remote Management | Aug 11, 2025 | Download |
| Title | Rating | Mindshare | Recommending | |
|---|---|---|---|---|
| Microsoft Intune | 4.1 | N/A | 94% | 292 interviewsAdd to research |
| ServiceNow | 4.2 | N/A | 91% | 223 interviewsAdd to research |
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
Status Pros, Mitchell and Company
I love NinjaOne, as it made my life easier. With NinjaOne, I have 500 users or 500 workstations and sixteen servers, which made my life easier. Considering NinjaOne as an out-of-the-box solution, it's not very helpful, but you can do a lot of configurations and create a lot of automation that works perfectly the way you want. NinjaOne is a very good tool, and I love it.
NinjaOne has helped my company with the deployments of software, managing computers for updates, managing anti-virus tools, and deploying automation. Presently, when my company decided to change the Wi-Fi password, I had to create a profile and push automation to all the computers, while the staff members did not know that they did not have to type in the password as we just deployed the password in the profiles along with a lot of automation processes, like sending a message to every staff member, similar to the automation offered by PowerShell. Automation helps a lot, and you can even do JavaScript, making the solution very helpful for me as it works great, especially now that NinjaOne has changed its automation to the newer version, so it just gets better and better.
The solution's most valuable feature is related to its remote access. At my workplace, which is a school with a huge campus where I work for a few hours, it was very painful for me to walk through. My managers expected me to achieve my goal by 10 AM, at a time when I had to walk a lot around the school campus and before NinjaOne was introduced at my workplace. The solution's ability to provide remote access and automation, deploy software, and update all our computers on time is great.
I had recently dealt with something that was frustrating in NinjaOne, but I don't remember what it was. I would love it if I could deploy automation processes for locations because, currently, at my workplace, we can't deploy automation processes for locations. In NinjaOne, there is a need to create groups. I already have 12 or 14 locations, where sometimes I just want to deploy some updates, software, or something for specific locations, but I can't do so since I have to go and create a group for that location, which is a lot more work, which I don't like. I would love it if the aforementioned area is considered for improvement.
The ticketing system in NinjaOne is not the best. I think NinjaOne has been working on its ticketing system. I have seen how there has been a huge improvement in the tool recently, but it is still not as good as the ticket systems in the market. At my workplace, we don't use ticketing systems. I am waiting for NinjaOne to improve its ticketing system so that I can use it.
There is a lot of room for growth and adding more features in NinjaOne. I love how NinjaOne gives its users the possibility to create a custom field, allowing them to create whatever they want. I haven't used NinjaOne a lot, so I don't have anything in mind as to what extra features it needs to have. If I just sit down and look at NinjaOne, I will get a list of things I would love to have in it.
I have been using NinjaOne for fourteen months. I use the solution's latest version.
It is a very stable solution. Stability-wise, I rate the solution an eight out of ten.
A year and a half ago, NinjaOne was not as stable as it is now because I had problems accessing computers. TeamViewer seemed to always crash. I always had to go to the computer and the task manager of the computer and just restart TeamViewer, but presently, the tool is solid since I never had a problem accessing TeamViewer on a computer. I do have a few problems with the server since sometimes I have to restart a server, and then NinjaOne service will stop, after which I need to go to the local servers and restart the agent. I haven't looked at the issues in the tool a lot, but it has some issues related to servers.
Scalability-wise, I rate the solution an eight and a half out of ten.
I know that NinjaOne's technical support is good. I have talked to one of the engineers from NinjaOne a few times, but since I have experience in NinjaOne, I didn't really need any support. I think NinjaOne has created a good product where users can ask for support. What I love about NinjaOne is that if I have a problem, there is a Ninja Dojo, where I can go and create a thread and have a lot of people helping the community, and even NinjaOne support gets involved, making it a good community owing to which you don't have to call support often.
I have experience with LogMeIn. LogMeIn feels like it's an old system that does not have a lot of features. At my workplace, we had LogMeIn, as it was a solid system to access computers, but it did not have as many features as we have in NinjaOne.
Whether the solution's deployment process was straightforward or complex depends on your environment. When I first came into my workplace, the servers were all messed up, and there were a lot of retired computers, so I had to clean up the servers before I put them in group policy to deploy them on all the machines. I believe that the solution's deployment process is straightforward, but it is not super easy to deploy. I have trained new IT personnel who were still new, but they are now good at deploying the solution, meaning it's not rocket science, as it's a super easy process.
The solution is deployed on an on-premises model.
I have seen a return on investment from the use of the solution.
NinjaOne has saved my workplace a lot of money since we deal on a daily basis between 30 to 70 tickets. Before NinjaOne's introduction at my workplace, we used to face a lot of problems because of the updates, especially the ones concerning viruses, and we also had to walk to the station to fix a problem. With NinjaOne, users can deal with and resolve 60 to 70 percent of tickets. Presently, at my workplace, we can almost deal with 95 to 96 tickets daily, saving time. I think NinjaOne saves a lot of time.
NinjaOne's price is fine since my workplace is an educational institution, so we get the product at a really good price considering that we do not pay taxes, making the prices very fair and worth the product.
I talked to a lot of people and did some audits to see how people were talking about NinjaOne. I don't really remember the other companies or solutions I considered against NinjaOne. I noticed a lot of people talking really well about NinjaOne, making me choose it over other products.
NinjaOne offers really good products with a lot of room for improvement. NinjaOne is not the best tool in the market, especially when considering it as an out-of-the-box tool. With NinjaOne, you have to know what you're doing in order to create your automation processes properly. NinjaOne is a tool that you can build. NinjaOne has a lot of features that you can build. I would absolutely recommend NinjaOne to other users.
I rate the overall product an eight and a half out of ten.
