JIRA Service Management and NinjaOne compete in the realm of IT service management. JIRA appears to have the upper hand in terms of customization and integration capabilities, while NinjaOne is noted for efficient device management and ease of use.
Features: JIRA Service Management offers extensive customization options, robust project management capabilities through issue tracking, and seamless integration with Atlassian products. Users appreciate its ability to enhance team collaboration and streamline workflows. NinjaOne excels in device management, providing easy remote access and effective monitoring. Its intuitive interface caters to users with varied technical expertise, particularly beneficial for large network environments.
Room for Improvement: JIRA Service Management could improve email integration, mobile compatibility, and simplify its customization options. Users have indicated a steep learning curve and complex configurations as challenges. NinjaOne, although user-friendly, needs enhancements in reporting systems, ticketing customization, and third-party software integration to meet advanced needs.
Ease of Deployment and Customer Service: Both solutions offer flexible cloud deployment options. JIRA users have noted delays in technical support, though its community and documentation are strong. NinjaOne's straightforward deployment is praised, yet its customer support could be improved, especially for complex problem resolution.
Pricing and ROI: JIRA Service Management has a relatively higher pricing model justified by its features, offering good ROI for large organizations through increased efficiency. NinjaOne offers competitive pricing with a straightforward subscription model, making it an appealing choice for small to mid-sized organizations requiring a cost-effective IT management solution.
NinjaOne enables significant time savings, reducing my workload by 40% to 50%, primarily due to remote management capabilities.
The customer support at NinjaOne is excellent, rated ten out of ten.
Our experience with escalation supports, including auto escalation to third-level or engineering support, has been very positive.
I rate customer service and support for NinjaOne at seven out of ten due to slow response times.
It supports introducing new features or levels efficiently across our global locations, helping everyone stay informed.
I would rate the scalability of NinjaOne as ten out of ten.
The design suggests it is scalable.
There should be more governance for permissions and more options for customized access without frequently involving the admin.
I would rate the stability a ten out of ten.
JIRA's user interface needs training to understand and utilize.
It remains one of the main barriers to using JIRA Service Management across our entire company.
We need to consider which AI tool would be most suitable for our project.
Security and reporting, including business intelligence tools, are adequate.
The inclusion of XENServer and Proxmox as virtual platforms in NinjaOne is currently missing.
The network monitoring needs to be improved.
We used Jira's free version for some time.
The pricing for NinjaOne is appropriate for small companies.
NinjaOne is reasonably priced, particularly with the inclusion of TeamViewer, SentinelOne, and Bitdefender.
The price or licensing of NinjaOne is a little bit high.
JIRA itself is valuable for managing tickets, user stories, and pipeline.
For every task we are working on, the project manager can see the status once we update the stories mentioned.
It is beneficial if someone is on vacation since others can follow up on the tickets.
Every month, every quarter, I see new features, and it is always evolving.
A significant feature of NinjaOne is its remote access capability, which is essential for my clients’ home office usage.
The software's automation tools have solved critical deployment problems for small businesses.
| Product | Market Share (%) |
|---|---|
| JIRA Service Management | 8.8% |
| NinjaOne | 2.5% |
| Other | 88.7% |
| Company Size | Count |
|---|---|
| Small Business | 30 |
| Midsize Enterprise | 23 |
| Large Enterprise | 33 |
| Company Size | Count |
|---|---|
| Small Business | 16 |
| Midsize Enterprise | 2 |
| Large Enterprise | 1 |
JIRA Service Management is Atlassian’s IT service management (ITSM) solution. It unlocks all teams at high velocity by:
1. Accelerating the flow of work between IT teams, development teams, and business teams
2. Empowering teams to deliver their service more quickly
3. Bringing visibility to their work
Built on JIRA, JIRA Service Management enables best practices across request, incident, problem, change, knowledge, asset, and configuration management so that teams can streamline collaboration between themselves. More than 30,000 customers of all sizes rely on JIRA Service Management to deliver service.
JIRA Service Management Features
JIRA Service Management has many valuable key features. Some of the most useful ones include:
JIRA Service Management Benefits
There are many benefits to implementing JIRA Service Management. Some of the biggest advantages the solution offers include:
Reviews from Real Users
JIRA Service Management stands out among its competitors for a number of reasons. Some of these include its stability, its easy customization, and its seamless integration with other solutions. PeerSpot users take note of the advantages of these features in their reviews:
Abhishek S., a Program Lead at PureSoftware, writes of the solution, “You can scale the solution whether it is deployed to the cloud or the data center. While we might have up to 5,200 people using the solution, we do not require that many licenses, as only those dealing with the tickets are required to be licensed.”
Andrew B., a Technical Engineer at a consultancy firm, notes, “One of the valuable features is that an automatic response or action can be taken on tickets. We can have certain responses for tickets that contain keywords or are logged and tagged with certain labels.”
NinjaOne provides comprehensive remote monitoring, troubleshooting, and automation via a user-friendly web interface. With a robust mobile app and integration capabilities, it appeals to small businesses seeking cost-effective management solutions.
NinjaOne is designed to streamline IT operations through its remote monitoring, patch management, and automation capabilities. Its integration with Bitdefender and ongoing feature enhancements are valuable, although users express a desire for more third-party compatibility and smoother deployment processes. The platform's SLA system enhances performance tracking, while its continual development is a key attraction. Despite some calls for a more intuitive graphical interface and advanced reporting features, it remains an asset for managed service providers and businesses adapting to cloud-based environments.
What are the most important features?NinjaOne is widely employed across different sectors for server and workstation management, network infrastructure oversight, and client computer support. With its cloud-based framework, it supports managed service providers and businesses shifting to the cloud, ensuring seamless software deployment and improved asset management, making it integral to modern IT environments.
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