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Micro Focus Service Anywhere [EOL] pros and cons

Vendor: OpenText
4.0 out of 5
 

Micro Focus Service Anywhere [EOL] Pros review quotes

it_user462051 - PeerSpot reviewer
ITSM Operations Analyst at Mentor Graphics
Jun 14, 2016
So far, the initial setup time for the initial configuration to get it up and running and usable was surprisingly fast.
it_user464541 - PeerSpot reviewer
IT Service Manager at a transportation company with 1,001-5,000 employees
Nov 21, 2016
We chose Service Anywhere because it provides a cost effective pricing model, was quick to implement, and provided a good end user experience.
it_user430590 - PeerSpot reviewer
Senior Technical Consultant at a tech consulting company with 1,001-5,000 employees
Jun 19, 2016
Now, our customer has a flow chart to maintain requests, and the service desk has got good feedback from the customer.
Learn what your peers think about Micro Focus Service Anywhere [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user283971 - PeerSpot reviewer
Senior Consultant at a tech services company with 501-1,000 employees
Jun 19, 2016
We can provide a rollout in two to four weeks from customer engagement to production use.
it_user468339 - PeerSpot reviewer
Systems Monitoring Engineer at America First Credit Union
Jun 24, 2016
Just the use of big data is a game changer for us.
it_user469152 - PeerSpot reviewer
Engineer at a consumer goods company with 1,001-5,000 employees
Oct 18, 2016
The benefits for the company is the ability to reuse the knowledge that you can capitalize on the entire process and be able to share the same process worldwide for all of our countries.
PA
Assistant Director, IT Operations at a financial services firm with 501-1,000 employees
Jun 26, 2016
The self-service portal is good, the dashboards are good, and it's an improvement over what we had before.
it_user469626 - PeerSpot reviewer
IT Service Manager at a transportation company with 1,001-5,000 employees
Jun 27, 2016
Easier access to data and for reporting which gives the data for managing IT.
it_user476796 - PeerSpot reviewer
Director, Enterprise-wide Application Services at BC Public Service
Jul 10, 2016
We've got faster time for our agents to open tickets, they find the screens really easy to use, and they're pre-populated with information about our users which our old system didn't have.
it_user481290 - PeerSpot reviewer
Principal, Enterprise Applications at a tech services company with 10,001+ employees
Jul 18, 2016
Within the target domain, I think Service Anywhere is a good product with a good feature set.
 

Micro Focus Service Anywhere [EOL] Cons review quotes

it_user462051 - PeerSpot reviewer
ITSM Operations Analyst at Mentor Graphics
Jun 14, 2016
They're terrible as there was just a lack of response. We had to go through other avenues to get responses from the first level support.
it_user464541 - PeerSpot reviewer
IT Service Manager at a transportation company with 1,001-5,000 employees
Nov 21, 2016
One area that needs improvement is the means of moving code from the development to production environment.
it_user430590 - PeerSpot reviewer
Senior Technical Consultant at a tech consulting company with 1,001-5,000 employees
Jun 19, 2016
Customer service is 3/10 as it has a lot of scope for improvement.
Learn what your peers think about Micro Focus Service Anywhere [EOL]. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
884,933 professionals have used our research since 2012.
it_user283971 - PeerSpot reviewer
Senior Consultant at a tech services company with 501-1,000 employees
Jun 19, 2016
We had some teething problems with Dev tenant export to production tenant import.
it_user468339 - PeerSpot reviewer
Systems Monitoring Engineer at America First Credit Union
Jun 24, 2016
I'd like to see better ways of getting reports into a paper copy which means the ability to export into Excel.
it_user469152 - PeerSpot reviewer
Engineer at a consumer goods company with 1,001-5,000 employees
Oct 18, 2016
However, this application won't be enough for us.
PA
Assistant Director, IT Operations at a financial services firm with 501-1,000 employees
Jun 26, 2016
Reporting is a challenge. We're working out how we can effectively report on what's going on.
it_user469626 - PeerSpot reviewer
IT Service Manager at a transportation company with 1,001-5,000 employees
Jun 27, 2016
The process of moving updates from development to production.
it_user476796 - PeerSpot reviewer
Director, Enterprise-wide Application Services at BC Public Service
Jul 10, 2016
It's not as mature, and so we have got a few things we're looking for there that we're working with HP on.
it_user481290 - PeerSpot reviewer
Principal, Enterprise Applications at a tech services company with 10,001+ employees
Jul 18, 2016
Typically in the customers that we work with it's not a product that offers enough flexibility to support their needs.