CYPHER Learning Reviews

We use CYPHER Learning as our learning management system, our LMS. Our training courses are housed there, and that is how we do our reporting. 

We also use it alongside an external content creation tool called Articulate 360. We create content in Articulate 360, and then through the SCORM packaging, we put that on CYPHER Learning as well. So, we use the material that CYPHER created for us, and we also use third-party content that we put on there.

We are a wound care company. Our company has been around for 30 years, but prior to a year ago, when I started, they did not have a trainer like me. They did not have somebody heading the training department. They were a small company with 150 people working. It was a very small organization in terms of number of employees. They did not have the need to have something like this. There was only a revenue cycle department and a handful of clinicians out in the field at the nursing homes. Our business is wound care at long-term facilities, nursing homes, wound care clinics, and things like that. People who go in are basically on Medicare Part B. That was our main business, and we grew exponentially over the last 12 months. Those 150 employees have now turned into 800 in a year. We have opened up several different arms of our business. We do not just have nursing homes; we also manufacture our own goods. We also started a direct delivery department, which is like a mini Amazon. We have warehouses strategically placed around the country so that they are not more than 24 hours away from a facility to deliver. With CYPHER Learning, we have been able to create different organizations depending on who the person is, where they work, and what their skill sets are. We have different departments, so they are going to have different skill sets and different training needs. We were able to create these different organizations, and depending on their role, we have been able to easily create courses and then put them in their little pockets of where they work. When they go into the catalog, they can see the relevant courses that they need to take. It has been easy for that.

We are also doing a big push on leadership. We created a Leadership Academy, and a nice thing about CYPHER Learning is that it has allowed me to create paths or a package of courses within a course. The Leadership Academy has 14 courses within that one course. A nice thing is that it tells you the competencies based on the material. That is something I never had before, and I have been doing this for years. It is just amazing how it tells you how many competencies are there and what those competencies are. If somebody wants to know what they are taking away from these courses, I can show them a list of 105 competencies that they are gaining from taking the courses and successfully passing the test.

Another thing I like about it is that as a trainer, it gives me the ability to not only easily put these courses on, but also when they are done, go in and dissect the person who took them and find out what those strengths are by the scoring of their tests and the competencies they have gained based on their scoring. It has helped me drive their career. For example, they might not be in the right field, so we will look at changing them to a different department or division based on their skill sets. It is all based on their scoring and the courses that they take. That helps me a lot. It is not a one-man show here. I have somebody who works part-time as an admin, but when you have 800 people and you are the one person putting this together, it is not easy, but CYPHER Learning makes it easy for me to dissect people's skills. I have had several people come up to me. In the last month alone, I have gotten a dozen nice emails that are to the president of the company and myself saying how much they like all the courses and how easy it is to take them. It is a game-changer for us. We are now able to open it up to the outside. We have created a wound certification course that has been recognized by the California Board of Nursing for continuing education credits, and it is all on CYPHER. We are able to keep it separate so that when people log in, they cannot see the rest of our catalog. They just see the course that we want them to take. That is nice too. I am glad CYPHER has allowed us to do that. It opened up a lot for us and helped us put our name out there. We are a leader in wound care at this point because of what we have been able to do through CYPHER. It has been a game-changer for us.

CYPHER Learning allows me to put in courses from another content learning tool. Through SCORM, it is so easy. You just have to type in a couple of things, maybe change a picture, for the catalog, and then it goes in very easily. I can create things outside and easily bring them into CYPHER Learning. For the user, it is seamless. They do not know the difference. I love CYPHER Learning for what we use it for, and I do not want to use any other LMS. It is easier for our admins and users.

There has been exponential improvement in our organization. We had our Christmas party on Saturday, and the speeches given in front of hundreds of people were about our learning platform, how great it has been, and how amazing this system has been. It has been a complete game-changer for our company to have our learning platform with CYPHER Learning. We started out with five to ten courses in the first couple of months, and I have been able to put in 132 courses now. We have been able to add so many courses, so many great videos, and so many great things. People just love it. They absolutely love it, and they cannot stop talking about it. I had so many people come up to me on Saturday and tell me how much they loved it.

It has been very helpful with the onboarding process. It is very easy for us to put someone starting new. We have something called a revenue cycle, where they intake people, and it goes all the way to billing and collections. It is a whole cycle of things that billing goes through with Medicare Part B. When somebody starts in that department, I can put them in that organization before they even start with the company. As long as I have their email, I put them in, and then I can set up courses for them to take on day one. It automatically goes on to the plan if they work in a certain organization, and we can preset all that. That is something huge for us. It saves us time. It saves us a lot of emails. When you start in a certain department, you have a series of courses already there waiting for you. That has helped a great deal to get somebody up and running quickly and get them trained quickly. Within a couple of weeks, I can get somebody up and running. Previously, it used to take about eight to ten weeks.

The most valuable feature of CYPHER Learning is its ease of use. It is not difficult to learn, and we have about five admins using the portal. One of our manufacturing facilities is very highly regulated. Everything should be easy to pull up if there is an audit. The government always requests things. It provides an easy way to report who has taken the courses, how long they have been out, how long they were on when they logged in, and when they logged out. It is very easy to pull up data and run reports.

It is also easy for people to log in. We have had 800 people logged in to CYPHER Learning, and over the past ten months, only a handful of people have had issues logging in, which is phenomenal.

The AI feature needs some fine-tuning or tweaking. They use Microsoft Copilot. I have had courses on and used the AI feature. I find myself having to correct a lot of mistakes that it has made. It is about 75% to 80 % correct when I put things through the AI feature. I have to go for a fine toothcomb. A lot of things are repeated. A lot of videos or pictures are repeated through several pages, and it takes me time to go through them. The AI feature of Articulate 360 is better because I am able to create courses quickly, and their AI feature is almost 100% accurate every single time. The AI feature would be my main criticism. I do not use its AI feature anymore because I find myself having to correct a lot of the things that it puts out.

One thing that I wish was different was that it showed the full title in the catalog when I create something outside, such as in Articulate 360, and bring it in. When you go into the catalog title, it does not show you the whole title. If it is a long title, it will just have three dots. I wish it would just show the entire title, even if it goes into the next line so that people can see the whole title. Currently, they have to click on it to see the whole title. It does not give you enough characters to see the title. People look at the catalog and all these great courses. It says something like, "Dental University, How to ..." You do not know what the rest is unless you click on it. It should allow more characters for the actual title in the catalog so that we do not have to click on the title because most people do not. Most people just peruse through it. If it catches their eyes, they click on it, but if they do not know what the title is, they are not going to click on it to find out.

Additionally, their course creation capabilities are static compared to alternative solutions like Articulate 360. You can only create very static learning courses. That may be fine for some industries where they want you to read and acknowledge that you took it. You can link to videos on YouTube, Vimeo, etc. However, when the video ends, there are advertisements. There is an application for that for sure. In fact, I was able to use that for this leadership video series that I put on TED Talk through YouTube, but they are still getting clicks and advertisements. The leadership training that we create through Articulate 360 is much nicer looking. We can put the text files, different flashcards, lists, etc. It is a better experience for the learner. This is why for course creation, I do not use much within CYPHER Learning. There is a night and day difference in the courses created in CYPHER Learning versus Articulate 360. CYPHER Learning is not even close. There is a better learning experience for the user in Articulate 360 than it is in CYPHER Learning. A user looking at the courses only in CYPHER Learning would not know any difference, but if you show them Articulate 360, they will find it great. You can put high-resolution pictures and videos. It is just a better experience for the learner.

I have used CYPHER Learning for about ten months. We purchased it and started training with it about nine months ago.

I have never experienced any disruptions or technical difficulties with CYPHER Learning. The solution has been extremely stable. I would rate it a ten out of ten for stability.

CYPHER Learning handles the capacity well. We have not faced any issues related to scalability or capacity. I have never run into any issues related to capacity or slowing down. I would rate it a ten out of ten for scalability.

We have a link that we send to people. We have about 800 people in there right now. Its usage depends on the time of the year and whether we are doing compliance training and things like that. We have an average use of 200 unique logins a month. Sometimes, it is below that, and sometimes, it is above that where we have to pay a little extra because we are set up with 200 logins a month. Although we have 800 people in there, not everybody is logging in all the time.

The customer service and support of CYPHER Learning are excellent. They are very prompt in their responses, often resolving issues within an hour. They are very quick at getting back and very easy to work with. All you do is send them a snapshot of the screen that you have any problem with. Within an hour, they have the solution. Their technical support is top-notch.

Positive

I use Articulate 360 for content creation. I have worked with Articulate 360 in a previous organization, so I am very familiar with it. They have also added the AI feature, so I wanted to go with Articulate 360 for the content-creation tools and bring the content in through SCORM.

I create courses in Articulate 360 and move them over into CYPHER Learning.  CYPHER Learning is a great LMS, but Articulate 360 is a little more fancy. It is more interactive than what CYPHER Learning can offer for the course creation piece. So, we use it as an LMS pretty much exclusively and then bring content from a third party. The courses that you can create in CYPHER Learning are static. You can create paragraphs and put a picture in or add a video from YouTube. The ability to put on videos is huge for me for creating content, but you can only use linked videos to YouTube, Vimeo, or things like that. It cheapens the experience because you click on a video, and after the video stops, you have all these advertisements for other videos. I do not want that. I want just the video. I want people to be able to click on and see a video with no advertisements and no sign that says YouTube on it, so I have been creating content outside. Articulate 360 gives you a beautiful full-page video, and it does not have any advertisements. You can also put a nice picture behind it.

The AI feature of Articulate 360 is better and more accurate. That being said, CYPHER Learning to me is a fantastic LMS. It has been tremendous for me to use. I have been using the Mind Tools videos that are part of our contract. We went with a lot of the Mind Tools videos and a few of the courses. I went through them and corrected the AI mistakes that were in there. There are still a lot of courses out there that they created for us through Copilot, and I just have not had time to go through and vet them all. 

It was very easy and quick. It was going to be an eight-week setup and training, but they cut that in half. Helen Murdoch, who is the trainer for CYPHER, is one of the most wonderful people to work with. I cannot say enough good things about her. With her help, it was very quick. It took about half the time than what it normally would take. We got it up and running within four weeks.

I have not had any maintenance yet. If they do it, then it is usually overnight because I have never seen any downtime where I could not use it. That is another thing I like about it. When they do regular maintenance, they usually do it at a time that is beneficial for us because I have never had anything shut down for any length of time.

The implementation was led by Helen Murdoch, who is an excellent resource and made the whole process seamless. She helped set it up. She helped get us set with our catalogs. She set up the whole thing with us and for us. That was the most seamless setup of anything I have ever done. She is just tremendous to work with. They have a gem with her. 

It has easily reduced the training time by a good 70% to 80%. Previously, everything used to be on paper. We had to sit for hours and train people one-on-one. We used to have them take all these paper tests, and then I had to go through all of them and correct them like a teacher to make sure that they were understanding the material. CYPHER Learning made it so much better. We can just put it on their coursework, and they could take it at their own pace. Literally within a couple of days, they have taken the entire academy, which sometimes used to take over a week or two.

It has not reduced the manpower because we are still fairly small. Even though we have 800 people, a lot of those people are out in the field. It has only been me and my part-timer, but we are spending less time because people understand the material from doing the online course first.

It seems moderate and as per industry standards. In my previous organization, we had to hire an outside company, so I know what companies charge to do just a single course. Considering that, the price of CYPHER Learning is in the typical cost range.

When I was hired, they did not have a learning and development manager. I was challenged to come in and give my opinion on what kind of LMS they should go with because they never had one before. We looked at a few of them. CYPHER Learning was one of them. Dan Trexler, one of the sales guys, gave me a tour of it. He was very easy to work with and answered all my questions. As far as their service goes, it is second to none. That is what caught my attention. The customer service aspect of it was good. You cannot always find that. That is why we went with them, and we have not been disappointed at all. 

I would definitely recommend CYPHER Learning. It is a great tool. It is easy for new and experienced learning and development professionals alike. There is a lot that you can do on the outside and bring it in. I love how compatible it is with any other system that you might use from the outside. However, do not go into it thinking that this is a one-stop shop for everything you need to do with learning and development. It has its limitations when it comes to AI and the way the courses look when people take them. They are easy to take, but they are static. For certain industries, static might be fine, but we wanted people to get excited about it, so I would recommend that people go into it with other options for course creation and use it as an LMS. That is what we do, and it is seamless. It works great, so do not go into it thinking that you are going to create a lot of fancy training. It does not have that capability. The usability, the reporting, and everything else other than course creation are top-notch.

Overall, I would rate CYPHER Learning an eight out of ten.

We use it as a learning management system (LMS). I create our e-classes in the LMS and also upload them. All our classes and students are in CYPHER Learning.

We are able to offer flexible learning. After the pandemic, classes are 50% on-site and 50% online, eliminating the need for more classrooms. We did not go fully face-to-face after the pandemic. We went to blended learning, so we do not have to create more classrooms.

It has saved us a lot of printing costs and effort because we do not have to print the syllabus anymore. Our syllabus is on average 12 pages long and if a student takes seven courses, it will be around 84 pages. We have around 10,000 students. You can imagine the volume of paper that we had to print. We do not do that anymore. We were also printing handouts before. We do not print them as well.

With CYPHER Learning, we are able to offer fully online courses. We have a degree completion program for students who left school because of some reason and could not finish their degrees. They are now working and do not have time to come back to school and attend classes. With CYPHER Learning, we were able to reach out to them and offer them fully online classes. They do not have to come to school physically. They can follow their courses online, and they are able to finish their degrees. For us, that is a big plus because we are able to help our former students finish their degrees with CYPHER Learning.

For every course, in the syllabus, aside from the learning plan, we also have the learning outcomes for the skills. We align every lesson with the learning outcome. We are able to do every assessment and exam within the platform. We are able to align lessons, assessments, and learning outcomes and check if the learning outcomes have been achieved.

When it comes to AI, as a university, we created our AI policy just this year, and we are slowly rolling it out to the faculty members and students. For the teachers, we have subscribed to CYPHER Copilot. We have not yet rolled it out to all the faculty members. We have picked a few teachers to use it to create complete courses, especially for the subjects that are offered for the first time. We also offer creative courses that run for a few weeks, and we use Copilot for that. One thing I like about it is that we do not have to start from scratch. We can give it a syllabus to create the lessons. It was fairly accurate. We loved the outcomes, but it is not 100% there. After creating the course, we still have some work to do. However, before AI, it took us months to create a complete course, whereas now, it would not take that long because it has already created some of the things for us. We just need to add or remove a few things. It has done about 80% of the job and we have to do the remaining 20%.

We have integrated it with Microsoft 365. The integration is seamless and perfect. We can create things like webinars. Within the module itself, we can create a schedule for a meeting. We can also create one on the announcement or news page. We can create a meeting there, and everyone has access to it. The storage for Microsoft 365, in OneDrive, is also integrated there. It is very easy to access the files from OneDrive from the platform.

It has saved our course creation time by a lot. We can create a complete course in ten minutes. Previously, it took us months.

It has been excellent for us. I am the director of the Center for Innovative Learning Programs, and this is the office that manages CYPHER Learning. Before becoming the director, I was a Learning supervisor. To train our teachers, we have face-to-face learning and also self-paced training. We created these training courses in our platform, which we call Schoolbook. Other teachers have the option to do face-to-face or online training. Some prefer face-to-face training, while others prefer online training. With CYPHER Learning, we are able to provide that option. It is being utilized 100% by our faculty members. Everyone, our students and faculty members, uses this platform. It is not just for uploading our lessons or lesson contents or conducting assessments. It has also become a communication platform for everyone. If there are school announcements, we put them there. For example, announcements of no classes are shown on the platform. Also, if some offices want to tell the community about something, they give it to us and we announce it on the platform. It is not just for classes but also for communication and collaboration with the community.

The structure and organization of the modules are valuable. Previously, we printed our syllabus and modules and gave them to our students. We also had pen-and-paper quizzes. We do not do that anymore. It is all there in the LMS. It is very easy to access it, so accessibility is a very good feature. We can access it anytime, anywhere. Our students can easily access the lessons on the platform. We can also conduct online quizzes. There are 15 or 16 assessment types. We are not limited to just quizzes. We can also have essays. We can have debates, discussions, etc.

There is room for improvement in the CYPHER Learning mobile application because my students have given feedback that they are not using the mobile app as it takes time to open. I also use the app. For me, it is easier to use than using the browser, but some of the students do not use it because it takes a very long time to open. Most of our students are using smartphones. Some students do not have laptops, so if the mobile app is more responsive, it would be a great help for us.

The peer feedback feature is not user-friendly. Some of our faculty members were very happy when CYPHER gave the news that there is already a peer feedback feature because we were asking for it, but when they used it, they found it complicated and not user-friendly. They were disappointed with the peer feedback feature. When students submit their outputs, we want their classmates to give feedback as well, but that is not very easy to use. After I tried it, I also did not find it very friendly to use.

They have this assessment type where we can group our students. We create groups, and they can work and collaborate with the group. While grading the submissions of the groups, although we can see that the students are separated by groups, we still have to grade them one by one. We would like a way to grade the group as one. For example, if there are five members in a group, currently, we give each member a grade. It would be easier to be able to give the same grade to all the members of the group. The team assessment feature could be improved to allow grading the group as one.

I have been using it since 2010. It was not yet CYPHER learning. It was EDU 2.0. It was the beginning of CYPHER Learning, and at the start, we were there with them.

I have not experienced any glitches. When teachers and students report a glitch with the platform, upon checking ourselves, we find that it is not really a glitch. It is usually the user's fault. If they say that the computation of the grades is not correct, when we check their grade configuration, it is a mistake on their end. Sometimes the user does not know how to use it. That is where the problem surfaces, but we are able to help them and correct whatever error they encounter. We can do it at our end in the university. If our office cannot handle it, we contact the CYPHER support forum.

I would rate it a ten out of ten for stability. We are happy with the platform.

It is very scalable. I would rate it a ten out of ten for scalability.

In the beginning, it was not easy to convince people to use the online platform. Only 20% of our faculty members were really using it. Before the pandemic, we were already using the blended modality with 50% online and 50% on-site. When the pandemic struck, we were able to get everyone on board. We had no choice. The skeptics now see the value of using the platform.

When I started in 2010, there were just a few faculty members. For the training, it took one semester to get everyone on board. After the free version, when we started subscribing, we had to again upscale and retrain the faculty because we were able to use all the features in the platform. We now do training every semester every year because, for newly hired faculty, we have to train them every semester. For those who already know how to use the platform, if CYPHER has updates, we inform them of the new updates.

Now that we are in blended mode, we are also conducting online assessments. Now we are using Proctor360, which is a remote proctoring tool, and it is integrated with CYPHER Learning. When we were deciding on which proctoring tool to use, it was easy. Proctor360 was an easy choice because it was already integrated with CYPHER.

Last semester, we had more than 9,000 students, including graduate school. We manage the CYPHER platform, but we are not IT. We are professors from different fields. I am a philosophy professor. In our team, we have two members who are IT professors, but they are not IT. The rest are from the psychology department and physics department. None of us are in IT. For us, that is a good thing because we are able to encourage our faculty members. They do not have to be an IT person to be able to use the platform. It is user-friendly. We are all teachers, and this tool is very easy to use. It helps us in delivering our lessons.

Their support channel is easy to use. When I ask a question, they answer in a few minutes, any time of the day. I would rate them a ten out of ten. It is the best.

Positive

We have not tried other learning management systems. Personally, when I enroll in online classes, I see other schools using Canvas and Blackboard. I have seen them, but CYPHER Learning is still the best for me because I can customize it. Canvas is very simple, but it is not as beautiful as CYPHER Learning. We can be really creative with CYPHER Learning. When you create a module in CYPHER learning, you can customize the module cover. You can have the description, and if you have ten modules in the course, you can see all the different cover pages of the module related to the topic. In other LMSs, such as in Canvas, that does not seem possible.

Before CYPHER Learning, we also tried to have an in-house solution. My IT created an in-house platform like an LMS, but it had very limited features.

Return on investment is high, about 60% to 70%. During the pandemic, CYPHER Learning saved us. We were already using it before the pandemic. When the pandemic struck, everyone was forced to go online, but it was not a difficult time for us because we were already using it. When we transitioned to fully online, it was easy for us. We did not have to stop our services. We continued to offer our education. We continued to offer our services to our students, and we were able to survive the pandemic with the help of CYPHER. Other schools in the Philippines had to close because they did not have an online facility. They did not know what an LMS was. They did not have time to train their teachers, but for us, it was smooth sailing. 

We even gave our time to train teachers in other schools because there were some schools that did not know how to use an LMS. So aside from training our own teachers, we went out of our way to help other schools. When they asked us which LMS to use and which one we were using, we told them CYPHER Learning. It is very easy. Because we were using CYPHER Learning before, we were able to help not only ourselves but also others. We are glad about that.

It is deployed in the cloud. We are subscribed to CYPHER, and they take care of the maintenance for us. It being on the cloud saves us a lot. Before CYPHER Learning, we tried to have an in-house solution. Our IT created an in-house platform like LMS, but it had very limited features. We were just able to upload content. In the long term, it would not have been good for us because it could get expensive. That is why we decided to subscribe to CYPHER Learning. We do not have to buy additional hardware or train additional IT for the maintenance, etc. We are able to save on the personnel, hardware, servers, etc. If we have problems with the platform, CYPHER support is very easy to contact.

It is cheap for us. We started with CYPHER Learning, and then when our contract was finished, we needed to undergo a bidding process. We had to look at other LMSs as well and compare it with them. Its price convinced us to stay with CYPHER Learning. The cost is low, but the quality is excellent. The lower price compared to other LMSs makes it perfect for us.

I would recommend it to everyone looking for an LMS. We have done it before at the time of the pandemic when schools were asking which LMS to use and whether it was user-friendly and affordable. We told them that it is very user-friendly and very affordable. Even small schools can easily afford CYPHER Learning. We have no issues with its scalability. We even offer schools our help. Whenever they need some trainers, I even offer schools help by providing trainers for free.

Overall, I would rate CYPHER Learning a ten out of ten. For me, it is excellent.

My use case for CYPHER Learning is multi-purpose; I use it as a flipped classroom learning model within the classroom, where I get to have my students work synchronously, but also asynchronously on separate assignments. My students can work from home or in another space, so online and physically in the classroom.

The solution has positively impacted my organization and my work because student engagement has skyrocketed in my classroom since I began using CYPHER Learning. I started using CYPHER Learning before Google Classroom even existed, and I continued to use CYPHER Learning even after Google Classroom was launched. The benefits it offers are unmatched and unparalleled compared to anything else available. Student engagement and participation have been exceptional.

CYPHER Learning saves a significant amount of time and resources. It cuts down on the amount of time I spend creating new content once my courses are set up. With AI-driven course creation, even more time can be saved. I have built up this course content over the years, and CYPHER Learning has helped me adjust, readjust and add new content as my curriculum changes.

When it comes to CYPHER Learning's ability to align skills to course materials, the system has a mastery function and various features that allow me to tailor specific assignments to match the students' competencies. One of these features is the debate function, which enables students to answer debate questions and respond to their peers. This encourages student interactivity, creative thinking, and critical thinking, especially as I prompt students to question or challenge each other's responses respectfully. Additionally, I encourage students to include evidence in their replies. This means they not only express their own opinions but also incorporate outside material, enhancing interaction with their classmates. Overall, the entire environment I create within CYPHER Learning simplifies the process for students, allowing them to engage without needing too much external input. It is also effective for monitoring purposes. Once my students understand the expectations and how to navigate the system, everything tends to work smoothly. This approach allows them autonomy over their learning journey, making the experience enjoyable. I prefer to be a guide on the side; I prepare all the material in advance so that I can circulate the room. If I need to spend extra time with one group, I can do so knowing that the other students are capable of working independently without any issues. In summary, the curriculum aligns well with my teaching goals.

I have utilized several Google functions with CYPHER Learning, which helps with ease of getting into the system, including single sign-ons and creating assignments using Google Docs or slides, which I find to be really great. I spend about a week training my students on the ins and outs of CYPHER Learning, with the first day dedicated to immersing them in the system with assignments that match curriculum objectives.

The best features of CYPHER Learning that I enjoy most include the course management system, gamification, blogging, and debating tools that cater to increasing creative thinking, creative writing, and problem-solving. Gamification and these specific tools make it easy for my students to navigate and manage numerous courses within one class while keeping up with my standards for my curriculum, where my students can see their mastery and performance on assignments. I find it extremely beneficial because our curriculum in schools is data-driven. This allows me to easily obtain data from the content-specific standards assigned to each assignment. I can assess what concepts I need to review and identify what the students have mastered. This transparency also enables the students to see their own progress.

One of the areas that I believe CYPHER Learning could improve on is having a saving function as you type in, much as some Google products. That would really help in my classroom because we do a lot of writing, and if that's not saved properly, students may have to redo their work. I would also love to see more integration with other third-party tools I tend to use.

I've been using CYPHER Learning for over a decade, starting back in 2010, which makes it close to 15, going on 16 years.

I would rate CYPHER Learning a 9.9 out of 10 for stability because I rarely have any issues with the system, which is why I have used it for so long. Before using CYPHER Learning, I tried other products that were unstable and did not meet my classroom needs.

For scalability, I would rate CYPHER Learning a nine out of ten because it is built to cater to a few to many users.

CYPHER Learning is basically student-driven; I have anywhere from 100 to over 100 users each year, and I sometimes teach multiple grades. I'm in the process of sharing more about CYPHER Learning with other teachers, hoping that number could increase.

I would rate the customer and technical support for CYPHER Learning a nine out of ten. They are pretty responsive to situations or issues within the system, and solutions are already being worked on by the time I look through issues other customers are facing. This reliability is really important for keeping the system running effectively in a classroom of close to 30 students.

The deployment of CYPHER Learning is extremely simple for me; I've had no issues setting up and getting students ready each school year. Basic maintenance such as archiving students has been a really simplified process.

In terms of the time it takes to train and onboard students, each year, I spend a week immersing my students in the system. Typically, on the first day, I introduce a scavenger hunt of sorts. This isn't just a worksheet where they write answers; instead, it's a hands-on experience. For instance, I give them step-by-step tasks to complete, allowing them to engage with the assignments right away. These tasks are aligned with our curriculum objectives, so they're effectively working on relevant material from day one. Throughout the week, I focus on solidifying their understanding and integration into the system. For students who are already familiar with platforms like Google Classroom or Canvas, I use this week to help them adapt. Fortunately, the system is visually appealing and user-friendly, which generally means that by the end of the first day, they are excited and ready to dive in. Each subsequent day builds on what they learned initially, helping them to improve gradually. As the week progresses, I introduce additional elements to prepare them for the work we will do for the rest of the year.

CYPHER Learning has helped me reduce my course creation time by about 70%. Once you're in the ecosystem and building, each year you tweak and fine-tune rather than starting from scratch, utilizing templates that I've created for specific courses while adapting them as needed to fit my curriculum direction.

The pricing for CYPHER Learning is on par with other solutions. I've been a single user of the system for a while and priced out several other options, and it's probably standard pricing if not maybe a little bit lower, around the range of other similar systems such as Moodle.

I have compared CYPHER Learning to other solutions on the market. CYPHER Learning really stands out. My students love the interfacing. It provides a unique, different experience that makes it more engaging and encourages interaction, unlike standard Google Classroom or even Canvas-based learning management systems. It just feels more welcoming and user-friendly from the initial use for my students.

I absolutely recommend CYPHER Learning to other users. My students really connect with it because it doesn’t resemble anything else available. The ease of use, the autonomy it provides my students, and the flexibility it offers teachers to create their own ecosystem within CYPHER Learning—all of this aligns with the curriculum in a unique way. So, I absolutely value autonomy, flexibility, and ease of use.

I would rate it a ten out of ten because it has completely transformed my teaching approach in the classroom. It has given me the confidence to experiment and engage more actively in learning, rather than having my students struggle with figuring out how to use it. From day one, they catch on quickly! Instead of spending time learning the system, my students use that time to engage more deeply with the content, resulting in unmatched levels of student engagement with CYPHER Learning.

I truly love it. It creates a beautiful and wonderful learning experience for everyone involved. I feel like it’s an extension of myself because I’ve invested so much into the system. When my students interact with it, it feels like they are interacting with me. One of my classroom themes is "Adventure Time," and my system in CYPHER is called "Mimsie 101," making it "Adventures with Mimsie 101." I absolutely love CYPHER Learning. The confidence it gives me is evident to my students, who then become equally engaged and enthusiastic about the system. I can’t say enough good things about it!

 My overall rating for CYPHER Learning is a ten out of ten.

I am an instructional designer, and my job is to build courses and integrate them into CYPHER Learning. I have a person who works for me as the administrator and is responsible for enrolling people in the course and tracking their progress.

We needed a learning management system to track our users. We have about 5,000 users online. We did not start that big, but we had to track their learning through many courses.

Our company also enables schools, typically in the secondary and higher education markets, to teach the courses that we design. We needed them to be able to have a layer of administrative control that allowed them to teach the courses but not change the courses. Having different administrative levels or user permissions was very important to us.

We are very happy with the interoperability of CYPHER Learning with other solutions. We have found them to be very responsive whenever we need anything. We have used it with Credly, which is a digital badging software. We have integrated it with HubSpot, which is a client resource management software, and we also host our website on that. We were able to do that. We have also integrated it with a company called GMetrix, which is a third-party testing solution through LTI features.

We have not used CYPHER Learning internally for onboarding clients. It is our core product that we sell to other companies, and it has been very useful in onboarding teachers and things like that. Its tracking features and reporting features are very helpful. It is a very intuitive learning management system, and the experience has been positive.

It saves us on manpower, especially on reporting and calculations, as we used to do things with spreadsheets. That was very manpower-intensive. The reporting features are very good.

I do most of my development in a product called Articulate Rise 360. It handles the SCORM packaging. Having the SCORM packaging and the ability to move that SCORM packaging in is my number one feature. 

We also use a lot of the API features to work with other service providers. We use Credly and things like that. These features are very useful.

The user interface looks dated compared to more modern learning management systems, which are really clean. There is so much functionality that it almost becomes too much for the user, so the user interface could be improved. 

When I build modules within the learning management system, sometimes I want to move some of the things between the modules. I would love to be able to just drag them. Currently, I can drag within a module, but I cannot drag between modules.

I have used CYPHER Learning for ten years. We have been with them since the beginning of our company.

It has been impressively stable for the amount of usage we have, with about 5,000 users and our presence in multiple states.

It is very scalable. We have not yet hit limitations.

We have a pretty good relationship with them. They are very fast at responding to our initial query, and they usually solve a problem within the week. We do not ever have any problems with day-to-day issues. We usually contact them to connect it to another software.

Positive

I have used many learning management systems, including Canvas, Blackboard, and iSpring. CYPHER Learning far outperforms some of the more basic ones. They have a lot more functionality and outperform the big ones in the field by cost. That was one of the reasons we settled on them. They had the functionality we wanted, and they were priced affordably for a solution.

I do most of my development in Articulate Rise 360. We did try the Copilot feature of CYPHER Learning for course creation, but we found a better solution in Articulate.

We are using a cloud. Its initial setup is very easy. 

You could start your first course and launch within a day. It is very easy.

Its maintenance is being taken care of by CYPHER. All we have to do is administration.

It is a one-person job.

I am happy with it. It is very well priced.

There is a bit of a learning curve with it. They do have a good resource library that helps. I am always learning new features with it. Somebody can build a basic course and use the basic LMS functionality almost immediately. Some of the more advanced things would take a little longer.

I advise users to use the knowledge base inside CYPHER Learning. There is a way to access it by clicking the little question mark in a box. It feels daunting at first because of the amount of information that is there, but you can solve pretty much all of your problems that way. 

Overall, I would rate CYPHER Learning an eight out of ten.

We utilize it for the Music ConstructED Business, a department within West Music, which collaborates with elementary music teachers and their professional development in that career field. We offer various courses and resources for purchase. The primary focus is professional development for elementary music teachers.

One of the significant advantages is that they offer a help center and ticket support. Especially in the beginning, I was submitting tickets every week to ask how to accomplish various tasks. It was incredibly helpful to have someone there to guide us. We received around ten hours of onboarding training, which helped us understand the best practices for using the platform. If we hadn’t received that training, we would have had to backtrack to fix things according to those best practices.

CYPHER Learning helps align skills with course materials, but a significant part of this process depends on how we design the courses. We have not utilized their AI feature for course creation because our topics are very specific. Instead, we gather information directly from various presenters who develop the courses for us. Our process is largely manual since the presenters provide the content, and we simply input it into the system. Given the specificity of the topic, it requires a human touch, especially since we are in the classroom with the students. Therefore, we choose not to use the AI feature.

We build our courses ourselves and can customize them. We enjoy how easy it is to create a course based on our needs. They have a wide variety of customization options, which we can use to make it work for our customers and our presenters.

CYPHER Learning has significantly reduced our course creation time. Previously, we used a WordPress plugin that required us to manually input every single course. We created courses for specific seasons and couldn’t copy existing ones, meaning we had to recreate them each time. On top of that, we were responsible for manually issuing certificates and sending out grades, which made the entire process very labor-intensive. Every aspect required manual effort—we had to create, edit, and upload courses ourselves, and if any errors occurred, we had to fix them manually. With CYPHER Learning, that workload has been reduced by more than half. I hardly need to log into the platform to maintain it since most updates happen automatically. Now, our questions have shifted from troubleshooting access issues to inquiries about course details from potential buyers. This change has represented a significant improvement over our previous system.

Gamification and certification are the most frequently used automation in our courses. Some courses contain messages, but overall, our offerings are quite diverse. I manually build a portion of the courses using a template, which significantly reduces the time required for setup since I don’t have to input all the settings individually or in a specific order. We have a Sync feature available, but not all courses can utilize it due to their unique nature. However, for our higher education courses that are repeated each semester, I can simply duplicate the template to create new courses or sync the course from that template if there are any necessary edits. This process makes it much easier than manually editing each course individually. Currently, we have about 70 courses on the platform. Occasionally, I encounter a setting that I believe complicates the student experience. Instead of revisiting every single course, I can edit the template directly, which then applies the changes across all relevant courses. Having this ability to make adjustments at the template level has been extremely helpful.

CYPHER Learning has significantly improved our onboarding processes and users' learning curves. With our previous platform, accessing and purchasing courses was quite difficult. Now, the process is much more automated. We offer a wide variety of courses, and users can easily search through them. It's also easier for us to generate profit since users can quickly enter the platform, purchase courses, and choose from many different options. Navigating to the professional development site has become much more straightforward as well. Instead of having to follow a complicated path on our website and click specific buttons, the site now appears seamlessly. Overall, the improvements have made it much easier for our users to utilize our platform, which is fantastic.

For learners, training time has significantly decreased. They are now automatically enrolled in an onboarding course. We have utilized the platform more effectively by creating a course that helps them understand where to make purchases and reminds them that they can place purchase orders through us, as we work with schools and school districts. This course provides all the necessary answers and directs learners to the appropriate contact person. We have only received a handful of troubleshooting inquiries regarding the courses, which were typically due to incorrect settings but were easy to resolve. Previously, we would get weekly emails from users reporting issues or asking how to do something. With CYPHER Learning, the process has become much easier; we no longer deal with those types of inquiries, allowing users to reach their destinations more quickly. 

On the building side, I have been responsible for developing everything on the Learning Management System (LMS), which required me to learn many new skills. Overall, the process was quite enjoyable. We currently don’t have anyone else who has built courses on the site. I found the learning curve to be manageable, especially thanks to the training I received from the spokesperson for CYPHER. This training enabled me to navigate the system effectively. There have been a few occasions when I had to demonstrate my work to others, as we were considering having them build a course. CYPHER's flexibility is both a benefit and a challenge. While its customizability is advantageous, our additional modifications on top of their existing features have made the system somewhat complex. I have taken the time to document my processes and showcase my work. The templates provided make the tasks much easier, but there is still a lot to understand.

We collaborate with school districts to enhance skill learning. Often, we receive substantial orders from these districts that spend thousands of dollars on professional development courses. In response, we create dedicated portals within our platform specifically for training their teachers, which has proven to be very effective. Initially, we partnered with three school districts, but that number has now grown to seven. We're also seeing more school districts approaching us for professional training for their educators, indicating a positive impact. I take pride in the professional development courses we offer.

CYPHER has significantly saved us time by streamlining the troubleshooting process. Previously, we relied on a third party to help us resolve issues, which required us to transfer information back and forth. This often led to chaos, as we had to communicate the same issues multiple times. Now, with CYPHER, all the troubleshooting is handled in-house, and all necessary customizations and automation are in place. It has made everything much easier. We no longer spend valuable time each week on certifications, automation, messaging, and troubleshooting—it's truly been a game-changer for us.

We have implemented as much automation as possible. I have set up the templates, so I only need to input the content. As we progress, we have made adjustments, and our presenters are now providing content in more effective ways, which simplifies the input process since we understand the system's capabilities. On our end, we have also improved efficiency by refining what we collect from the presenters to create the courses and by outlining the course structure from the beginning.

I have found gamification and automation features very useful. The automation is particularly beneficial because it allows us to send certifications and messages automatically when purchases occur or when users log in. When a user creates an account, they are automatically enrolled in an onboarding class, which reduces the number of questions and troubleshooting.

The primary area for improvement is the reporting between courses and eCommerce, which currently use two separate reporting styles. Information can be accessed within the courses themselves, as well as through eCommerce orders; however, these reports are separate, causing difficulties in our analysis. We need to ascertain not only the title of the course and the total revenue generated but also the timing of purchases and the identities of the purchasers. Additionally, we require the SKU associated with each course and the corresponding purchase reports. Integration between these systems would be highly beneficial since we utilize both.

Regarding integration, we have implemented the Zoom integration; however, it does not connect with our eCommerce and accounting systems. The platform appears to be more tailored for HR training or school district purchases rather than individual consumer transactions. eCommerce integration is crucial for our needs, as we use NAV and Perfion within West Music Company. Unfortunately, it does not connect to these systems, although it does integrate with the Stripe platform. Moreover, it does not connect to HubSpot, our CRM platform, which requires us to enter data manually due to its compatibility with a different type of business than what CYPHER typically accommodates. CYPHER is usually designed for schools. 

We launched it in June last year after starting to explore it in November of that year. It has been over a year since then.

I cannot recall any stability-related issues. In our previous system, we encountered many issues, but I do not remember experiencing lagging or similar problems with CYPHER Learning.

They respond quickly, usually within 24 hours, and provide solutions within 36 hours. Overall, their responsiveness is commendable. Since our platform is different from what they're used to, some clarification was necessary. However, they offered a solution or an alternative path for our needs about ninety percent of the time.

I would rate their service a nine out of ten. The only reason it's not a perfect score is that there were some limitations on the platform regarding the specific tasks we were trying to accomplish. Aside from that, they effectively resolved nearly everything for us.

Positive

Previously, we used a WordPress plugin and had to manually input each course and its duplicates for different seasons. Certificates, grades, and courses required manual input and editing. CYPHER automated much of this, reducing the need for troubleshooting and enhancing our efficiency significantly.

The setup process was mixed for me. I found it relatively easy because I started from the beginning and spent several hours learning the platform. I went through the process of adding sample courses and ensured we set everything up correctly on the first try. Thanks to the time I invested in learning, troubleshooting various issues, and submitting numerous support tickets, the entire experience has been smooth. I now find it easy to understand how to create courses.

CYPHER is highly customizable, which means there are many options to explore. Initially, it was a bit overwhelming to navigate through everything they offer. I am very hands-on and can learn quickly when I can physically engage with the material. However, for someone new to the platform, there is a lot to grasp in order to fully understand how it works. I make an effort to document my processes to explain what I am doing, but for anyone unfamiliar with my work, it could still be quite complex despite my documentation.

CYPHER handles all maintenance, including any updates related to content. The system itself is fully managed by them, which is great because it relieves us of that responsibility. Whenever I encounter an error that I don’t understand, I simply submit a ticket, and they take care of it, which is fantastic.

We had a trainer named Helen who guided us in the beginning. Afterwards, we had support from Jeremy, who assisted us when we needed help from a specific person. Most of the time, I would start by submitting a ticket to see if someone could assist me. If I didn't get the help I needed, we would reach out to either Helen or Jeremy. Occasionally, they would inform us that they were already working on an update and would need a couple of months to complete it. Overall, they have a strong development team.

I did not negotiate the pricing, but from what I gathered, it was a significant purchase for us at West Music. We recognize its value and potential for growth, making it worthwhile. 

I would rate CYPHER Learning an eight out of ten, primarily due to integration issues. If it were more seamlessly integrated with our eCommerce and accounting systems, it would be perfect. Currently, we have to manually input each order into our system, which is not ideal. Aside from that, it is a great platform. It is highly customizable and easy to work with.

We use it for asynchronous learning across our institution.

First, use of CYPHER Learning was able to save us from the effects of the pandemic. There are many schools in the Philippines that have downsized, where student enrollment became lower compared to previous years. And some schools have closed down. We actually trained other education institutions on how to deliver online and blended learning, because we had done it so much.

Even before the pandemic, 75 percent of our faculty was already using CYPHER Learning, so we just had to target the other 25 percent. We formed a committee of our experts in using CYPHER Learning to help influence that 25 percent, so that ultimately we did not have to cancel or cut our education programs. Everything continued despite the pandemic. We finished our academic calendar, as planned, but in the new modality. Without CYPHER Learning, I don't think we would have been able to do that.

Our university, De La Salle University – Dasmariñas, is the greenest campus in the Philippines and has been for many years now. One of the ways we have been able to achieve that is thanks to CYPHER Learning, through paperless transactions. For example, many teachers upload exams. And we are not required to print a syllabus. It's already uploaded online. Previously, the university would spend between 50,000 to 100,000 Philippine pesos on printing it, so we are already saving that much on the syllabus alone. When adding in not having to print out all of our exams, we are saving hundreds of thousands of pesos on printing costs.

In addition, we save a lot in terms of office costs such as electricity for air conditioning because we can work from home. A given department has three days onsite and another three days online when they are not required to go to the school. That alone saves a lot of costs related to the environment, such as greenhouse gasses resulting from transportation. We save millions of pesos on electricity alone because we're not required to be onsite as much as we used to be.

Our former director had a study done, in partnership with our environmental management center, and they were able to track how much carbon footprint and how much paper we have saved by using CYPHER Learning. Per student, we're saving a lot, financially, thanks to CYPHER Learning.

Competency-based learning is very important for our institution. There is a commission of higher education that manages and monitors all higher education modalities. We can continue delivering online learning or blended learning for as long as we're able to prove that it's effective. We need to be able to prove that the modality, whether synchronous or asynchronous, is effective, and one way to do that is to measure how well students are able to achieve the learning outcomes. So it's actually a must. It's not optional. We have an upcoming accreditation next year and we are already preparing the documents to prove that this type of modality influences learning outcomes. We have some data and we're still generating more.

The platform has helped to reduce administrative work. We can easily produce the reports required for accreditation, using the reporting features in CYPHER Learning, like the utilization and active accounts. We have also just started integrating it with our SIS (student information system). It's not yet perfect, but we're getting close to where we envisioned ourselves. That integration has also helped to reduce administrative costs a lot.

In terms of the amount of time saved on administrative work, my team is solely in charge of adding and dropping students. It would take us months to do that manually, as we have 12,000 to 14,000 students. Because of the SIS integration, it's automated. We just troubleshoot any problems that may arise. The integration is saving us 90 percent of the time it would take us for that alone. Also, only those with active Office 365 accounts can log in to our learning management system. There is a way to create the accounts in bulk, but it would take several days to complete thousands of accounts. Thanks to SSO we don't have to do that. We just let the system do its work. That also saves a lot of time.

For me, one of the most valuable features is the grade book. Before, we were using Excel to manually encode formulas. But now, we can directly export the grades from the LMS and link them to the submission to our university portal. It makes things easier and everything is automated. Aside from a tutorial, provided by CYPHER Learning, our office also organized a learning program on how to utilize the grade book efficiently.

Another feature that is great for me, but that is not adopted institutionally because it's a bit difficult, and because we're a higher education institution with varying disciplines, is the learning outcomes feature. We changed the name. In CYPHER Learning, it's called the Mastery feature. The learning outcomes feature allows us to measure whether students have achieved competency, based on the encoded learning outcomes.

Universities like ours have to prove that their modality is effective, and learning outcomes are one way to do that. Because not all our faculties are using this feature, they are still conducting manual surveys to determine whether the students have achieved learning outcomes. But for those who are already using it, it's a very easy process. Instead of rigorous research to know whether students are achieving the learning outcomes, the LMS can do it for you.

We are trying our best to mobilize this feature so that faculties will adopt it on an institutional level. However, our faculties have 18 units of workload and some of them have up to 24 units. That's a lot of teaching units.

And I have done a study on the use of CYPHER Learning's gamification feature. It's a correlation study. While there is a low correlation, but positive, between time spent in the LMS and a student's grades, there is a high correlation between gamification and a student's grades. Those who are performing well in the games in class tend to perform well in their grades as well, although we have not proven that on an institutional level. These are just some limited cases. But the data so far shows that gamification works.

Creating games for classes or learning paths is easy for me, but it depends on the type of user. We also have a learning path for teachers such that before they can teach in our institution, they need to pass level three. But gamification is actually not required at that level. It's part of level four. For those who are just starting out, creating games is quite difficult. On a scale of one to 10, where 10 is "difficult," it's a seven or eight. But once you have used gamification, you can recycle the games that you created and then it becomes a two or three on the difficulty scale.

CYPHER Learning's gamified learning environment for helping with teaching and learning is very helpful and it's a must. It's included in the syllabus that all who are teaching this subject should have a gamified class, but again, it has not been adopted across the institution.

All my classes are gamified. There are levels and badges; they get points awarded and there are certificates. We have two departments where all their e-classes are gamified. One is our religious education and the other is our civic welfare training service, which is a required subject. They realized the importance of gamifying e-class content.

In our course, we have synchronous and asynchronous classes. If we don't gamify our asynchronous sessions, there's a very low level of student engagement. Some students are not even attending lessons at all if these are not gamified. By gamifying them, they get rewards. That means they really watch the video or they really read the lesson. We have metrics to show that they're really reading the modules once the classes are gamified.

In terms of automating assignments, they should be able to measure the intended learning outcomes. We have rubrics that are connected directly to the learning outcomes, so we don't have to retype everything. We can link the learning outcomes to the assessments in the rubrics.

There's no platform, other than CYPHER Learning, that is used for assessments. It's the most used feature.

The gamification feature's automation for triggering actions for completed tasks, such as awarding badges and points to students, is one of the difficult areas, especially for teachers who are late adopters of education technology. It's a challenge because it's like you're programming the actions. The language is quite tricky. Our office does have a training unit if a teacher wants to gamify their class. We can give them a hands-on tutorial on how to do that. But some of our staff is not really used to this kind of "programming" language.

Creating competencies and then tagging them in class content and assignments, is a six or seven in terms of difficulty, where 10 is "difficult." That's on your first try. Once you've created competencies, you can just recycle them.

Also, right now, there is a problem with tagging assessments and competencies. We have reported it. Technically, you can tag each question to a certain competency but we're not doing it right now, because if we do so there's a problem. It's one of the weaknesses. I'm not sure if it has already been resolved. The issue is that if you tag your assessment question with a competency, the grade will be zero regardless of whether it's correct or incorrect. When that is resolved, it will provide a much deeper sense of, or data on, how students achieve learning outcomes. It can even count the examination or question bank in terms of the achievement of certain learning outcomes.

In addition, as an administrator of our CYPHER Learning, there are a lot of things that could be improved, but these are not seen by students or professors. One is the admin features for adding students. These features could be separated and we have requested that several times, but I think their programming team is finding it hard to do that.

In another LMS—I think it is Moodle—there is a summary overview of how many attempts students made, and whether they left the browser. You can see if the students have left the browser or stopped midway, and you can see the percentage in particular learning outcomes. Currently, in CYPHER Learning, you can only view this for individual students. There's no way to see the overall average attempt score. You have to do it individually for each student before you can see that.

We've been using CYPHER Learning as a university since 2015, but some of the faculty have been using it since as early as 2010. Personally, I started using it in 2012. I was one of the early adopters of CYPHER Learning.

It's very stable with the exception of very few, periodic downtimes for maintenance, which usually happens on a Sunday. There are usually very few students logged on Sundays. The stability is not perfect, but it's a nine out of 10.

The first time we had to scale it was during the pandemic, which started in March, because in April our activity doubles. We have examination week and 10,000 students are logged in at one time, and we did not experience any downtime during that time. CYPHER LEARNING understood the situation when the pandemic started and sensed there could be a problem. Every school, all over the world, resorted to online learning and many started using CYPHER Learning. The vendor increased its capacity and the problem was resolved in April or May of that year.

One hundred percent of our faculty, from our high school, to undergraduate, up to graduate school, including masters and PhD programs, are using CYPHER Learning. It is even used in our short courses. And when we have institutional webinars, access is via an e-class. It's also used by non-academics, such as our support programs, like wellness and guidance counseling. They have modules in our learning management system. Our library is also linked to our learning management system.

Our unit, the Center for Innovative Learning Programs, monitors the utilization of our LMS. We score them on how they use the LMS. Some are using it to the fullest extent, some just for minor uploading, but I can definitely say everyone is using it.

Right now, in our college and graduate school portal, we have 13,000 students, 1,000 professors, and 500 parents in CYPHER Learning. The senior high school has 2,300 students and 130 teachers.

Their technical support is very fast. On a scale of one to 10, it's a 10. Our team is usually the first line of technical support for our university. If we cannot handle certain things, that's when we ask CYPHER Learning. They're very quick to respond, even during the wee hours.

Positive

At our college and graduate schools, CYPHER Learning was the first and only LMS.  However, our high school used another LMS. They just finished their two-year contract with that solution and they switched to CYPHER Learning. We did a survey and everyone in our high school rated the CYPHER Learning really highly, compared to the previous LMS.

I was not involved in the initial setup but the LMS is on the cloud, while our internal systems are onsite. Because we are in the Philippines, we experience a lot of blackouts, but we're not affected by them because the servers are located in the US.

The LMS alone cannot guarantee a return on investment. If used effectively and supported by policies, with the right LMS and with the right operations, there will definitely be a return on investment. You can see a return on investment as early as after one semester.

We are adopting an e-learning maturity model. That's how we run our office. We train, we monitor, and we provide technical support. Those are the three areas that help us to be successful.

In our case, because we were the first institution to adopt CYPHER Learning in the Philippines, we may have the cheapest LMS. I don't think we're switching anytime soon, just due to that factor alone.

Our satisfaction with the pricing is a 10 out of 10. None of our administrators or anyone else is changing our LMS. Even if all other De La Salle schools are using Canvas, we're not shifting because we're deeply rooted in this LMS.

In our school, CYPHER Learning is part of our culture already. It is deeply ingrained in terms of its use by students and faculty.

I was not part of the office when our institution evaluated solutions, one of which was Moodle, but I saw the process. They looked for certain criteria and compared all the features, aside from price. Back then, CYPHER Learning had all the features, even though it did not have all the features it has now. That was the basis on which the decision was made to purchase CYPHER Learning.

We did an institutional survey about six months ago and CYPHER Learning got a very high score. Everyone loves it. Even those who have used other LMSs, like BigSky and Moodle, say that we have a superior LMS compared to what they were using. We have faculty who were also administrators at other universities and they are really impressed with the design, layout, and advanced nature of the features of CYPHER Learning. We're blessed to have CYPHER Learning.

Technology is just one component of teaching/learning. Pedagogy is another that is very important. That's why we have a unit that is solely responsible for bridging the gap between technology and pedagogy. It's very important because some teachers are very apprehensive about using a new LMS because they think it's not effective. They have no choice because we have a policy that they have to use it. So we have experts in our office in charge of convincing them that it's about tweaking pedagogy.

That means we can't just directly "translate" everything from face-to-face to online. That would not produce any learning. We have to modify it so that it suits the delivery method. That's why our office is in charge of periodically providing training and webinars for our faculty. We do targeted training, because e-learning in the context of mathematics, for example, is very different from religious education. And training staff on the use of an effective pedagogy will further solidify for them why they should use gamification, why they should use the learning outcomes feature and all other features of our LMS.

The curriculum has to be carefully modeled and translated into assessments which should achieve the learning outcomes. As for our students' career paths, based on tracer studies, we're pretty successful in that field, although we cannot attribute that entirely to CYPHER Learning.

When it comes to intervention strategies for students who need guidance, CYPHER Learning doesn't help save time because you have to configure things. But once you have done that, the easier part begins. The next time you're using the same modules, everything is going to be easy, especially with adaptive learning. When a student's score goes lower than the passing grade, they will be forced to read the lesson again before they're able to continue to the next part of the module. Automation really helps. We can even provide kind messages for passing and for achieving certain scores, giving automated feedback.

Also, we used to have a team of checkers who checked if teachers were teaching in their classrooms. Because of our learning management system, we have analytics and we can see our teachers' digital activity. We would also hire temporary workers for faculty evaluation, workers who would go to classrooms and distribute the surveys. We now use our LMS to announce the faculty evaluation, which is done online as well. We haven't had to hire a single temporary worker as a result. The LMS has made some of our staff obsolete.

I have tried four LMSs aside from CYPHER Learning. Before I became part of De La Salle, I tried several LMSs, and I'm also enrolled at another university right now taking my PhD. Nothing compares to CYPHER Learning.

I am a computer science teacher and I use it to help facilitate my class. I'm not a typical "sage on the stage" teacher, I'm more like a "guide on the side." I use CYPHER Learning to fully implement my curriculum for my students.

Automation helps save time when it comes to the assessment of assignments. I can set up some assignments so that the platform automatically grades students. I can spend more time developing content and not so much time grading. Taking the time to set it up properly helps with that automation, and the students get immediate feedback so they know exactly how well they've done. I can then look at the analytics, once they've done those assignments, and gauge who's doing well and who needs a little bit more help. It's very important and helpful.

I throw in a survey-type self-assessment for my students. I can go through each lesson and I can see how well they think they did versus how their actual grade matches up. I can identify students or classes to go back to and say, "Maybe we're going to take a little bit more time on this content." I can do that one-on-one or in a small group as well. It's essential in helping me to identify who needs help or who's ready for more advanced lessons or assignments.

CYPHER Learning is also very efficient when it comes to helping me understand how well my students understand concepts, by using the assessments, analytics, and feedback. My students can interact with me within the system to let me know if they have questions. I can engage with them as they're working and field questions or clear up anything that they may have an issue with.

Another benefit of the platform is classroom management. When my students know exactly what they need to be doing, it cuts down on the extra time that could lead to poor classroom management. It's all about them buying in at the beginning and getting my students to invest in the system. They know what they're supposed to be doing. CYPHER Learning has been very beneficial in that way.

An aspect that is also extremely important is the fact that teachers can track student progress on a competency basis through a mastery grid. As an organization, that's one of the things our administrators look for when they come into the room, the objectives and the competencies, and what teachers are doing to help students achieve competencies with their pedagogy in the classroom.

CYPHER Learning helps me to provide self-pacing for students in my class. Because the system enables me to add videos and resources such as PDFs, a lot of that content is me in the video, so they don't have to go to outside sources. I can take care of those students who are proficient by giving them those materials, and that allows them to move along at their own pace. And for those students who need extra time on things, I have that time to spend with them while others move ahead. It helps me to reach everybody.

The system also helps reduce administrative work because it offers analytics and spreadsheet downloads. If I need to see grades for students, I can see them all at once or pull grade reports for individual students. I can look at individual grades from the different classes that I've set up that cover different competencies. I can print all of that out and share it with parents. Everything is right at your fingertips.

There are cost savings because it's all digital. There's really no need for printing. I can convert documents to PDFs or do videos. It really helps because it's online. I have to be out of school tomorrow, but I don't have to make copies of things for students or the substitute teacher. I just outline what my students are doing online and the substitute and the students know exactly what they need to be doing.

The mastery grid CYPHER Learning is the most important feature. With my curriculum, in Mississippi, we are required to keep up and track as our students master specific objectives and standards. With CYPHER Learning, that process is built-in. I can customize it to my liking, and I have all of that data right at my fingertips. It's amazing.

Similarly, the competency-based learning is also extremely important because, with my curriculum, in the state of Mississippi, funding is a key factor. We have to keep up with how well our students are doing on specific competencies and standards. I've got all of the data and the system backs it up. It's very critical.

Tagging assignments with competencies goes along with the mastery feature. When I'm looking at that mastery list, I can see assignments, lessons, a group of lessons, or a specific quiz I have tagged and I can immediately see which assessments match specific competencies and determine if I need to change things up or develop something a little bit more.

Gamification is another feature that I've recently really gotten into and I have found that my students really enjoy getting points and badges. That reinforcement is critical. One of the things that my school stresses is positive reinforcement for our students. With gamification, my students get that instant gratification. They get specific scores when they do specific tasks within CYPHER Learning and it lets them know. It's a really big motivator for my students.

The gamification aspect is extremely easy to use, as long as you have an idea of what you want to do. The system is very intuitive and you just create your game and your points. Another thing I like about it is that you can retroactively add points for something. You might think, "Hey, I want to give points for a specific task that has already been done." You can go back, create that point system or badge, and it will retroactively award the student who's already done that assignment as well as capture those who have yet to begin.

It's also very easy for students to use gamified learning materials. They just do the work; what they would already be doing. It doesn't take any extra effort for them to be involved in it because it's built into the assignments or the lessons. As long as they're doing their work and engaging with the system, they are rewarded for their participation.

And the reward automation is a time-saver for me. It's a set-it-and-forget-it feature. The system continues working after you set it up and you know that the students will be rewarded. The system is going to make sure that the students are aware that they are participating in it.

The platform is also really good in terms of integrations with other technologies. I use and integrate a lot of video content, with SCORM features, to create automated assignments. There are other websites out there, but CYPHER Learning makes it possible to have everything in-house for me and my students. It's a one-stop shop.

I'm able to manage all of my needs for all of my students on my own. From year-to-year, as I create content, I am able to tweak things or reuse assignments, which cuts down on the amount of time I have to spend on preparing.

While the number of apps available for integration with CYPHER Learning has increased over the years, I would love to see this number continue to grow. I believe this would help solidify its position amongst other learning management systems as a viable option for educators and schools.

I've been using CYPHER LEARNING since 2010 or 2011.

I'm extremely impressed, from year to year, with the things that they are doing as far as keeping up with how the platform should look and what it should offer. It's always ahead of where other LMSs are.

They have been very responsive to my needs. There is an online support system that you go to if you're having an issue.

Positive

The initial setup was completely straightforward. When I began using CYPHER Learning it was as simple as getting the URL and sharing it with my students. I don't think it could get any simpler than that. Because I'm in a computer lab, I have my students save that web address in a bookmark.

There is minimal maintenance. For any issues that are encountered, CYPHER LEARNING is very responsive.

I have absolutely seen a return on investment. It shows students their percentage of completion and I'm getting more students to do more work. They see what they have to do. They'll say, "I'm at this percentage of completion, and this is my mastery so far." The buy-in is worth it to get that from students.

Some of the previous solutions I used were free, but I feel that it's worth it to pay for CYPHER Learning and get that autonomy and creativity and personalization. I feel that students want and need something that is not just the status quo. They want to be able to engage with something that speaks to them, so they're not just trying to check a box on an objective. It actually gets them involved in the process of learning. It gets a student to say, "Ok, this is something I have to do, but I'm really enjoying what I have to do. I get to interact with my teacher and with other students." That was something that some of the other platforms were lacking.

The pricing is worth the peace of mind that it gives teachers, due to the ability to create an experience for their students. It's not just about the assignments they have to do. Teachers can create a narrative and a direction for their students and have them immersed in that environment. Learning is something that all students have to do, but why not make it fun? Why not be able to offer an experience that is engaging and that allows them to participate and add to that narrative?

I had worked with several different LMSs because, in the state of Mississippi, when you're going to teach my specific subject, you go through training on different LMS platforms. I found that a lot was lacking in those platforms and that CYPHER Learning gives me more autonomy, creativity, and personalization in my class compared to Blackboard, Google Classroom, or Moodle. Now, the state of Mississippi uses Canvas, but I still prefer to use CYPHER Learning.

One of the main things that I really loved when I initially started out with CYPHER Learning was that it was different from everything else out there. They keep up the user interface and it's like an encompassing community for my students. That way, they're not having to go to a lot of different websites for much of what they're doing. I can set it up to minimize distractions and the need to go to different websites to do assignments.

Also, CYPHER Learning serves as an extension of myself, my teaching philosophy, and the experiences that I want to give to my students. When they're working through a lesson, in a sense, they're sitting down and working with me personally, and that's something that I strive to do ahead of time. It may take a few extra minutes, and maybe hours, upfront, to capture that opportunity for my students to be working with me, but it's worth it. So the platform is just an extension of me and I'm able to get all the creativity out there and encourage my students to be as creative in how they interact and engage. I can promote the joy of learning.

Another factor was ease of use. A lot of the other platforms that I used didn't have the intuitiveness that I have with CYPHER Learning. It made me want to explore and use as many features as possible to get the most out of it for my students.

I feel that CYPHER Learning is always ahead of the curve when it comes to educational technology. It's really helpful that they have a roadmap of things that they are looking to implement. They're keeping up with the trends in education. And we are also able to provide feedback directly to them. They're constantly working to improve the platform. I couldn't ask for anything more specific because I feel they're already on top of it. But if there were something that they needed to add, they're always open to suggestions.

My advice would be to look into the ability that CYPHER Learning offers for teachers to create their own paths for their students; the autonomy, creativity, and personalization provided by CYPHER Learning. Also, consider the automation and being able to create content or assessments that work for you and don't add to your time. There are only so many hours in the day for educators, administrators, or people in the industry. It's a platform that works with you to see you through to the goals that you envision.

CYPHER Learning houses everything I need to function, day-to-day, in my classroom.

We develop 3D design software for engineers. Our product portfolio is a complex ecosystem and, therefore, we support our software sales with training services to enable our customers to get the most out of our products. CYPHER Learning is the heart of our global online training platform.

Before implementing CYPHER Learning, our training activity followed the traditional setup with classroom-based training. With an online training platform, we can reach our end-users directly and with CYPHER Learning we can track both learner and trainer activities. This helps a lot in staff resource planning and in scheduling content development and release. With the help of CYPHER Learning, we can make data-driven decisions, while previously we did not have this level of insight. At the same time, the platform is still capable of supporting traditional classroom-based training activities, so switching to an online platform was a significant change as it opened up a lot of new opportunities.

It has also helped to reduce our costs. Previously, we had to invest in training facilities, equip the rooms with computers, and hire and train the instructors. Now, our training landscape is more diverse: self-paced training is available everywhere, including in countries where we do not have local representatives. We can reach them easily at a very low cost. In certain markets, where the learners are scattered throughout a huge territory, it is more economical to deliver online training. We don't have to invest in classrooms and equipment. Certainly, we had to set up a studio where we can record training sessions with good-quality cameras, microphones, and studio lights. That required some investment. But it is just a single studio compared to dozens of fully equipped classrooms around the world.

In our business, the lack of knowledge on the customer side can be a barrier to sales. If you don't know how to use the software, you simply won't buy it. With online training, the entry barrier of training is really low: you don't have to travel to a training facility or to a different city. You can just sit in front of your own computer and access all the training materials. Using CYPHER Learning made it possible to eliminate the knowledge barrier.

It is really important that our end-users can choose the way they learn, online or offline, self-paced or trainer-led. Whatever format the learners prefer, they will get instant feedback about their progress and performance. We did research when we kickstarted online training back in 2020 and found that with gamification we can inspire people to progress and learn more. Learners can collect points, earn badges, and get certified. In the online world, people prefer to learn in small chunks, and if you give a small award for each chunk as a kind of instant and positive feedback, it drives learners to continue learning. Overall, it helps us to have more active learners and generate a healthy buzz around our site.

CYPHER Learning enables us to configure various automation rules and then the system automatically reacts to certain end-user actions. Having a lot of active learners on the front end means a lot of administrative tasks on the back end. But with rules we can automate most of these repetitive processes, so we try to automate as many things as possible.

On the back end, the most important feature is the built-in reporting, which makes it possible to track all of the user activities: what kind of courses the learners enroll in, how they are progressing, and when they complete a course. We have full insight, and we can analyze the captured data, see the trends, and predict the future to a certain extent. Also, with the API connections, we built an ecosystem around CYPHER Learning that automates financial reporting and a custom log-in solution.

There is also an exchange format called SCORM and you can migrate training materials made on other platforms with the help of that data exchange format. This feature can be very important for those companies that already use a learning management system and want to switch to CYPHER Learning.

We manage a huge number of registered users and also offer a large number of courses on our platform, and our courses are offered via a large number of organizations. It's a very complex setup, but CYPHER LEARNING did an excellent job of fixing the initial speed issues we had.

We are also considering how we can improve the user experience. There are some customization options in CYPHER Learning that we haven’t utilized yet, but with the help of these we want to make our site more attractive to paying customers.

Finally, we are very excited about the improved and flexible access that is already in CYPHER LEARNING’s development pipeline.

We have been using it since March 2020.

If I remember correctly, they warrant a 99.999 percent uptime, which is exceptional. We have never faced any major breakdowns or issues since we started using CYPHER Learning.

Scalability has a lot of aspects. One of them is pricing, and CYPHER LEARNING offers scalable pricing plans for small, medium, and large institutes and businesses as well. Technically speaking, in CYPHER Learning you can set up multiple organizations within your platform and you can also link multiple platforms into a network and use common resources.

We have a global training business and multiple teams are using CYPHER Learning around the world. Our learners come from nearly 200 countries, covering every continent. We have established multiple organizations that provide courses in many languages, while the user interface of CYPHER Learning is translated into more than 50 languages.

Cypher Learning’s technical support is excellent. We are very satisfied with the experienced response rate and speed. They have a support forum where we can ask questions or raise concerns and, in most cases, they answer within minutes.

Positive

We used Moodle for specific purposes, but we managed only a couple of courses on that platform. Moodle is free and may be a great solution for non-profit education institutes, but it completely lacks e-commerce features and, according to our standards, it is not scalable. After implementing CYPHER Learning, we migrated the courses and phased out Moodle.

We launched the site during the outbreak of the pandemic and the release was a relatively smooth process. We did not face any major difficulties. Although we wanted to integrate the platform with other company systems right at the beginning, which proved to be a more complex task and required some planning and in-house development, we managed to go live within six weeks: two to three staff members were involved in setting up the platform, while a bigger number was working on producing the digital version of our existing training materials.

If I look at the big picture—overall company sales, not just training—which is more important for us, we definitely have seen return on our investment and the result is the same if we look at training as a standalone business.

Overall, the pricing of CYPHER Learning is okay. There are cheaper solutions that offer way fewer features and there are more expensive and more capable solutions, but they might be overkill for many companies that are not big enough. It's about balance. CYPHER Learning is in the middle; not very expensive, not very cheap.

You can start out small, at a relatively cheap price. Within two years, we have grown significantly. They are really flexible regarding the pricing and they can manage companies of all sizes with their pricing and policies. There are different price levels for X number of users and Y number of users and they offer a lot of options. That was an important factor.

We evaluated Adobe Captivate. It's a capable tool but it comes with a hefty price tag, which is not a surprise if you consider that it was made primarily for large global companies. The entry barrier is very high for that solution. We also evaluated some other products, but most of those were either tailored to certain business types or developed mainly for internal training and lacked scalability and flexibility.

Start small and grow as you go. Build a scalable solution. You can set up multiple organizations within your platform, and you can link multiple CYPHER Learning instances together into a network as you grow your business. The good news is that CYPHER Learning fully supports this approach with its gradual pricing.

We onboard all our students into the platform and use it on a day-to-day basis for lessons, online classes, assessments, grading, and tabulation. We use it administratively and operationally.

CYPHER Learning is a core part of our students' journeys, as well as a core part of our lecturers' processes. Especially with the pandemic, everything has moved to digital. Today and for years to come, even if COVID is no longer around, the hybrid mode of learning will stay within our organization at least, because of the direction that our company is going. It's a nine out of 10, because we've built everything that we have operationally in CYPHER Learning. The product itself is amazing in terms of helping us to streamline all the processes and it saves us a lot of time.

The time savings are the result of a number of things. First, all tabulation of data has been automated. In the past, we would need to manually move things from paper to Excel and then do some manual calculations or use formulas in Excel to determine a student's grade. Now, we can set the rubric and everything is automated. If it is set up well, I just go in and export. That saves a tremendous amount of time. Another area that it helps us save so much time in is the administration of adding and updating student information, communicating with students, and making sure they are aware of what classes they're supposed to be in and their schedules. All that is communicated via CYPHER Learning. That has streamlined our processes and saved a lot of our time for the administrative staff.

We use CYPHER Learning for assessments but because most of our assessments go through Turnitin, the ability to integrate it with a lot of our third-party service providers like Turnitin, through a plugin, is helpful. There aren't many learning management systems that integrate so well with different APIs and LTIs, especially when a school has various tools in its tech stack. In addition to Turnitin, we are also subscribers of Coursera, LinkedIn Learning, and Skillshare. Integrating those platforms and having our user profiles, as well as progress and results integrated fully with our LMS, has been very helpful because it becomes like a one-stop center. Everything works perfectly and smoothly and is good for our customer experience.

Also, the way that we work is that our organization is a group of companies. We might have one program that we run in a couple of different schools. We can create content in one place and then very quickly duplicate the classes. CYPHER Learning has what it calls "parent" classes, that are like templates. We can duplicate them and create child classes from there. That makes content creation very easy. And it's very easy to update as well. We just update it in one place and sync it across all the child classes. It saves us time because we just do it once and then the system helps us to replicate it over time.

The ability to track student progress on a competency basis through a mastery grid is very important to us and it's not just for teachers and our lecturers. It's also helpful for our administrators. We have a talent management department that looks into job placements for students. Information on student skills development—what level of competency they have acquired thus far—is relevant to that team.

And especially for our pre-university program, we encourage lecturers to utilize the group function to reach out to students and communicate with them. That really opens up room for our students to ask any questions about a particular class. If a student is not very interactive in class, they have other means of reaching out to their lecturers.

When it comes to automating assessments and providing recommendations, I would rate the solution at eight, on a scale of one to 10. I just got off a call with our CYPHER Learning contacts this morning and one of the things that I brought up was that we have 100 percent of our students on the platform, but not 100 percent of our students have access to third-party platforms like Coursera, Skillshare, and LinkedIn Learning. Some form of customization would be good in terms of the API and how it integrates with third-party platforms. If we had control of that, I would give it a nine out of 10.

Also tagging classes and assignments with competencies is seven or seven and a half out of 10. We need the customization part sorted out so that we can control who has access to what kind of content. That's an area that needs improvement.

I would also like to see improvement to the mobile app, because our students are mobile-first. In our day-to-day interaction with students, if they can do everything on their mobile phones, that would be what they would appreciate the most. We know that's not entirely possible, especially when it comes to assessments.

Also, there are certain push notification features that I have noticed CYPHER Learning does not have. It does send notifications via the app, but not push notifications. I tested it this morning and it doesn't quite work, so that would be another area for improvement. Students really need the app to work better.

I have been using CYPHER LEARNING since 2016, but more extensively since 2019.

It's generally stable. Recently we've had some caching issues. Every once in a while we run into errors. But with the customer support team, everything feels very manageable. If a system fails, as long as the support team is able to answer our questions, we are able to provide the necessary support to our end-users. 

Overall, it's fairly stable, with occasional errors or problems. But the support team is top-notch and that gives us a sense of trust.

It's very scalable.

BAC Education Group consists of 42 companies, but in terms of educational institutions, there are six. One is a training company targeting working adults and professionals. The rest are tertiary education institutions. We deploy CYPHER Learning for all these institutions. We also use it for training and development of all of our 350 to 400 staff. In terms of location, we have students from across the region including the Philippines, Thailand, Vietnam, and India. They are all over Asia, especially in our postgraduate studies. Overall, we have about 8,000 users.

We use the product extensively for everything to do with learning and assessment. Administratively, we use it for student data and more. The product is great and fits our use case perfectly. All our assessments have been moved online, so CYPHER Learning is our source of information now. We generate reports to understand how our students are faring in a particular skill or for a particular assignment, or even on exams.

One of the things that has been a highlight for me is working with the team at CYPHER LEARNING and their customer support, which is incomparable to the support of most other products out there. We get assistance almost instantaneously. 

In our organization we get a lot of inquiries from students, especially when it comes to exams where students are highly stressed. If something happens to the system, we need an immediate solution or at least for the service provider to get back to us on what exactly went wrong. Working with their team has been extremely helpful. We can trust that at any point in time we're able to reach out to the customer support team. Sometimes we run our exams in the evening and submissions could be due at 11:59 PM. If something goes wrong at that time, students are extremely stressed out about whether their submissions went through or not. Their support has been very helpful in giving us, as the team that's facing our customers directly, peace of mind. And it indirectly helps our students as well because they get their inquiries answered fairly quickly. If there is anything I want to recommend CYPHER Learning for, it's definitely the support that has been given to us thus far.

Positive

BAC Education Group has colleges and nonprofits and we used Moodle previously for our colleges. We explored Canvas as well for some of our programs, because we are partners with certain universities. Our students do use both Canvas and CYPHER Learning, but internally we use CYPHER Learning. For the nonprofit side, we used Teachable before and we are now using a system called Thinkific.

In terms of cost, CYPHER Learning is about the same as what we were using but it's the product offering and the incomparable customer service that are the reasons we have stuck with it for so long. We've stopped using Moodle, Canvas, and Teachable. What drew us to CYPHER Learning is the integration, customer support, the product itself, and the look of the platform for our students.

The reason we're on Thinkific for our nonprofit side is that you pay a fixed amount and then you can reach out to as many students as possible. Because of the business use case, we opted for that rather than CYPHER Learning. Our team is used to CYPHER Learning and we would love for the nonprofit to move into it as well, but it's really difficult, especially because we have about 200,000 students on that platform. We would like to stick to CYPHER Learning, but cost-wise it just doesn't make much sense for a nonprofit.

We bought CYPHER Learning licenses in 2016. The initial team that was running the e-learning department is no longer around. My team and I took over in 2019 to relaunch it. We weren't there at the beginning in terms of deciding which platform to go with, but we were part of the implementation team and the onboarding and adoption.

When my team took over our organization's e-learning functions, we reached out to the CYPHER Learning team and started from scratch. It was fairly easy. We still had to figure out processes and standard operating procedures, because we were rolling it out campus-wide, but the CYPHER Learning team was very supportive and they were there when we needed answers.

The huge ROI for us is the fact that it's such a core product of our day-to-day offerings to our students. That really speaks volumes.

We have phased out printing some of our books, but the costs of printing have been moved to other requirements because we have had to invest in e-book readers.

For our for-profit entities, CYPHER Learning is the perfect solution in terms of cost. It is not too expensive and is about the same as what other service providers charge. 

In terms of competency-based learning, our college has just started looking into micro-credentialing. Most of our students have a set of classes they need to take and anything outside of that is up to their own discretion to pursue. But now, if a student is in the school of hospitality, for example, we don't just upskill them within the scope of hospitality, but we also try to impart or get them to complete courses in Coursera and Skillshare and LinkedIn Learning on things like communication skills or project management. We are starting to go into skills development, looking at the more holistic side of things, and that means looking into skills competencies. Micro-credentialing is very important and I would love to see CYPHER Learning really driving that and making it easier for students to display the talents and skills and projects that they've worked on in their profiles.

When it comes to skills development, a lot of it is about the content. CYPHER Learning has become that one platform that all of us, lecturers and students, use. It's like a staple in our everyday lives. It has been really difficult for us to inculcate that behavior. We've finally been able to. I'm very happy that the platform's features have helped us to get to where we are today. It plays a very core role in skills development for our students. It's the backbone of that process, along with our content.

I would definitely recommend using CYPHER Learning. We looked into various solutions prior to this one and there's a reason we have stuck with it for years. In fact, we have increased our subscriptions and onboarded new customers into it. I would definitely recommend CYPHER Learning, as long as it's for a for-profit organization.

We are utilizing CYPHER Learning to grant our users access to courses, along with all the tools and features available in Sharjah. Consequently, we are offering a comprehensive professional development process, which we publish on this particular learning platform. This allows users to conveniently obtain their certificates through the extended workflow. If any learning surpasses our expectations, it is treated separately and we incur a fee for the service.

The features of CYPHER Learning have been beneficial to our processes and efficiency. Our previous platform took time for us to see any benefits. With CYPHER Learning, we can easily integrate with our ticket system and track issues related to learning courses. We already have a solution that requires less of our time.

Gamification helps with certification because it assigns points, making it easy for us to assign, share, and upload badges. 

We have observed a substantial increase in enrollment on our platform, primarily attributed to the gamification feature. We can track the number of services users have enrolled in, and there has been a significant surge over the past three months.

CYPHER Learning has the ability to recommend courses or assignments to learners based on their job title or a set of competencies. One of our institutions in India utilizes CYPHER Learning, and we can readily implement other NTP governance and engineering in relation to this. This provides us with a competitive advantage in the market due to the multitude of courses we have developed and published, as well as the numerous certificates we have issued.

CYPHER Learning empowers us with a plethora of features in the program. Learners have been sharing their certificates associated with our platforms and mentioning our schools. The count of followers and enrollees has escalated. We have two stages: the first is the professional development program, and the second is the post-credit diploma. We use Citrix LMS for our professional development program, and Canvas LMS for our postgraduate diploma. Our business has increased significantly in the one year that we have been using CYPHER Learning.

We offer hybrid courses for individuals who are preparing for licensing examinations and postgraduate diplomas. The licensing examination is one of the most significant courses available on our platform and is a hybrid course.

It is important for our organization to be able to offer combined training for both business and education purposes.

The training is currently offered free of charge to everyone.

Since implementing CYPHER Learning, we have observed a decrease in our administrative workload compared to our previous platform. We now only need two dedicated individuals to handle all the tickets, whereas before, everyone was involved.

Customer service support is a valuable feature. They are quick to respond to the users.

Creating courses for our resources is one of the best features of CYPHER Learning.

The common cartridge format is not supported by the older version. On the dashboard, if we upload the common cartridge, it can be easily added, but unfortunately, it is not supported. Therefore, we have some older common cartridge files that we want to upload to the main system, but we are unable to do so. As a solution, we are creating a new common cartridge file.

The grade book is limited to only 1,000 learners. Therefore, we are unable to view any information beyond that number.

I would like to have the ability to search by certificate number in order to verify the validity of a certificate. However, at present, we do not have the capability to do so.

I have been using CYPHER Learning for just over one year.

CYPHER Learning has been around for a long time and we have not had any stability issues.

CYPHER Learning is scalable and can accommodate our changes.

The technical support is good.

Positive

The initial setup is straightforward. The CYPHER staff creates a session for us and ensures that all the involved parties are present to attend the session. We are provided with a clear training schedule to facilitate the deployment. The deployment took one month and required three people to complete.

CYPHER Learning is more cost-efficient for us compared to others.

I would rate CYPHER Learning seven out of ten. There are certain areas that require improvement, but those enhancements come with associated costs. For instance, during the implementation phase, we were unaware that the grade book had a limitation of 1,000 users. This compelled us to devise a workaround in order to issue certificates to the additional individuals. 

Although we do not specifically utilize CYPHER Learning for onboarding, we do provide training for our staff and faculty to assist with data privacy and professional development.

Currently, we are not charging for our services. We continue to pay for CYPHER Learning, but the most important aspect for us is the knowledge that others are gaining through the use of our services. Perhaps in the future, we may begin to require payment for the services.

CYPHER Learning is deployed in a single building and is open for enrollment to everyone.

All 70 of our employees use CYPHER Learning in addition to the 11,000 users outside of our organization.

Maintenance is necessary whenever the system begins to slow down due to the high volume of emails.

I have been using CYPHER Learning for one year and can testify that this platform has numerous benefits for us. It is easy to navigate, issue certificates, and create code. Additionally, it is a cost-effective option compared to other platforms. With its extensive range of features, CYPHER Learning does an excellent job.

I recommend CYPHER Learning.