CYPHER Learning Reviews

We use it to provide online courses for distance learning students.

We have both teachers and admin staff who work with the platform. Teachers can see student submissions and our admin staff can manage our course content and eCommerce.

We can customize our ordering system so we can have the data that we need to communicate with our students, their families, and our staff. 

We can collect surveys, using the LMS platform, from our students on how their courses are going. 

The ordering process is automated. When students register for a course, their course is set up automatically. We can manually register them when needed, as needed.

CYPHER Learning has helped by providing a variety of activities to help students get engaged, developing their independence and higher-order thinking skills. The quizzes and tests help keep our students engaged in developing their skills. I would rate the importance of this as 10 out of 10 for our organization.

CYPHER Learning has helped us save time on intervention strategies for students, especially those who need guidance. 

We provide a great program and having a top LMS system is essential. Our students love the platform, from what we hear. One of the things that they love about our courses is the LMS system's ease and use.

The navigation is easy to use. 

It is very easy for educators to communicate with students using the CYPHER Learning messaging system, which is imperative for our organization.

There are many applications available as add-ons. There are so many that we have not used all of them, but are happy to know we have more than we currently need.

It can maintain an infinite database of our students.

The solution is top-notch for tagging classes and assignments. The tagging is great for ensuring that the content is compliant with standards.

I have been using it for nine years. Our company started delivering programs in 2010, and we started using CYPHER Learning in 2013.

CYPHER Learning is definitely a stable solution. We have experienced less than 1% downtime.

The platform is set up so there are no capacity limits. Our program can grow as much as we want it to grow. We don't have any constraints around how many more courses we can offer or how many students we can add. There are no constraints around that.

The scalability is infinite. There aren't any limitations on what we can or can't do.

Their tech support is top-notch. When there is an issue, we are always able to find a workaround that meets our specific needs. The tech support team help us with that. An example is using the reporting feature. If there is something that we need in a report and we can't get all the data in the default template of the report, then we can work with the tech support team who will show us how to customize it.

I would rate the technical support as 9.9 out of 10. It is almost perfect.

Positive

Before we moved to the CYPHER Learning platform, we tried another vendor and it didn't work.

We used another vendor in the beginning, which was low cost. We were a brand new company then, so we used what we could afford at the time. We switched because CYPHER Learning has everything. We were going to have to keep adding to what we had with the previous solution, so it was going to become cost-prohibitive.

I had an IT specialist, who was looking at our current system, recommend CYPHER Learning. He did a little research, and said, "This is the one you need." When we started using them, he was more than right.

The initial setup is easy. 

It took just one day to get it up and running. We were up the day that we started using it.

It is so user-friendly. You can create a course, and have that course up the same day. Though, it does depend on how much content is in your course.

One admin was initially needed for the deployment, which does depend on the size of the deployment. Now, we have four admins working on it. There are also teachers who upload content.

When I first started, I wanted the enterprise package. We had to build up our student base to get up to the number of students that we needed to be in that enterprise package. Then, we had a 100% return on investment within the first year of using the program.

Our time saving increased by 70%, going from manual to automated.

The solution has definitely helped us reduce our administrative work. It gives us the ability to provide distance learning for students who are not all in the same area, which is valuable. 

The amount of time that we need to use the LMS system to quantify things is minimal.

CYPHER Learning has 100% helped us save on costs related to printing materials, textbook acquisitions, and license fees. It is instant for our students when we update or come up with a new version of our programs because we use this platform. If we need to modify a quiz, update a course, or add new material, all our students receive that instantly. There is no reprinting. There are no out-of-pocket costs for us. Also, there isn't a time delay for students.

CYPHER Learning has helped reduce the number of staff needed to manage our learning management system (LMS). It would likely triple our staff and admin if we weren't using it.

We do a monthly subscription.

It is priced competitively. Their pricing is one of the best in the industry. They are not the cheapest solution, but they are not the most expensive. The value that they provide, for what we pay, is invaluable. There are no add-on costs.

We have been using it for so long, and we wouldn't use a different platform. It is the best platform out there. It has become part of our daily environment, where we use it all day long.

The solution's ability to bridge our student's learning gap is at the top of the industry.

I talk with other schools who discuss their platforms. They always want our platform.

Don't waste a lot of time evaluating other programs. This is the best one out there.

We have plans to increase our usage of CYPHER Learning.

I would rate this solution as 10 out of 10.

We onboard all our students into the platform and use it on a day-to-day basis for lessons, online classes, assessments, grading, and tabulation. We use it administratively and operationally.

CYPHER Learning is a core part of our students' journeys, as well as a core part of our lecturers' processes. Especially with the pandemic, everything has moved to digital. Today and for years to come, even if COVID is no longer around, the hybrid mode of learning will stay within our organization at least, because of the direction that our company is going. It's a nine out of 10, because we've built everything that we have operationally in CYPHER Learning. The product itself is amazing in terms of helping us to streamline all the processes and it saves us a lot of time.

The time savings are the result of a number of things. First, all tabulation of data has been automated. In the past, we would need to manually move things from paper to Excel and then do some manual calculations or use formulas in Excel to determine a student's grade. Now, we can set the rubric and everything is automated. If it is set up well, I just go in and export. That saves a tremendous amount of time. Another area that it helps us save so much time in is the administration of adding and updating student information, communicating with students, and making sure they are aware of what classes they're supposed to be in and their schedules. All that is communicated via CYPHER Learning. That has streamlined our processes and saved a lot of our time for the administrative staff.

We use CYPHER Learning for assessments but because most of our assessments go through Turnitin, the ability to integrate it with a lot of our third-party service providers like Turnitin, through a plugin, is helpful. There aren't many learning management systems that integrate so well with different APIs and LTIs, especially when a school has various tools in its tech stack. In addition to Turnitin, we are also subscribers of Coursera, LinkedIn Learning, and Skillshare. Integrating those platforms and having our user profiles, as well as progress and results integrated fully with our LMS, has been very helpful because it becomes like a one-stop center. Everything works perfectly and smoothly and is good for our customer experience.

Also, the way that we work is that our organization is a group of companies. We might have one program that we run in a couple of different schools. We can create content in one place and then very quickly duplicate the classes. CYPHER Learning has what it calls "parent" classes, that are like templates. We can duplicate them and create child classes from there. That makes content creation very easy. And it's very easy to update as well. We just update it in one place and sync it across all the child classes. It saves us time because we just do it once and then the system helps us to replicate it over time.

The ability to track student progress on a competency basis through a mastery grid is very important to us and it's not just for teachers and our lecturers. It's also helpful for our administrators. We have a talent management department that looks into job placements for students. Information on student skills development—what level of competency they have acquired thus far—is relevant to that team.

And especially for our pre-university program, we encourage lecturers to utilize the group function to reach out to students and communicate with them. That really opens up room for our students to ask any questions about a particular class. If a student is not very interactive in class, they have other means of reaching out to their lecturers.

When it comes to automating assessments and providing recommendations, I would rate the solution at eight, on a scale of one to 10. I just got off a call with our CYPHER Learning contacts this morning and one of the things that I brought up was that we have 100 percent of our students on the platform, but not 100 percent of our students have access to third-party platforms like Coursera, Skillshare, and LinkedIn Learning. Some form of customization would be good in terms of the API and how it integrates with third-party platforms. If we had control of that, I would give it a nine out of 10.

Also tagging classes and assignments with competencies is seven or seven and a half out of 10. We need the customization part sorted out so that we can control who has access to what kind of content. That's an area that needs improvement.

I would also like to see improvement to the mobile app, because our students are mobile-first. In our day-to-day interaction with students, if they can do everything on their mobile phones, that would be what they would appreciate the most. We know that's not entirely possible, especially when it comes to assessments.

Also, there are certain push notification features that I have noticed CYPHER Learning does not have. It does send notifications via the app, but not push notifications. I tested it this morning and it doesn't quite work, so that would be another area for improvement. Students really need the app to work better.

I have been using CYPHER LEARNING since 2016, but more extensively since 2019.

It's generally stable. Recently we've had some caching issues. Every once in a while we run into errors. But with the customer support team, everything feels very manageable. If a system fails, as long as the support team is able to answer our questions, we are able to provide the necessary support to our end-users. 

Overall, it's fairly stable, with occasional errors or problems. But the support team is top-notch and that gives us a sense of trust.

It's very scalable.

BAC Education Group consists of 42 companies, but in terms of educational institutions, there are six. One is a training company targeting working adults and professionals. The rest are tertiary education institutions. We deploy CYPHER Learning for all these institutions. We also use it for training and development of all of our 350 to 400 staff. In terms of location, we have students from across the region including the Philippines, Thailand, Vietnam, and India. They are all over Asia, especially in our postgraduate studies. Overall, we have about 8,000 users.

We use the product extensively for everything to do with learning and assessment. Administratively, we use it for student data and more. The product is great and fits our use case perfectly. All our assessments have been moved online, so CYPHER Learning is our source of information now. We generate reports to understand how our students are faring in a particular skill or for a particular assignment, or even on exams.

One of the things that has been a highlight for me is working with the team at CYPHER LEARNING and their customer support, which is incomparable to the support of most other products out there. We get assistance almost instantaneously. 

In our organization we get a lot of inquiries from students, especially when it comes to exams where students are highly stressed. If something happens to the system, we need an immediate solution or at least for the service provider to get back to us on what exactly went wrong. Working with their team has been extremely helpful. We can trust that at any point in time we're able to reach out to the customer support team. Sometimes we run our exams in the evening and submissions could be due at 11:59 PM. If something goes wrong at that time, students are extremely stressed out about whether their submissions went through or not. Their support has been very helpful in giving us, as the team that's facing our customers directly, peace of mind. And it indirectly helps our students as well because they get their inquiries answered fairly quickly. If there is anything I want to recommend CYPHER Learning for, it's definitely the support that has been given to us thus far.

Positive

BAC Education Group has colleges and nonprofits and we used Moodle previously for our colleges. We explored Canvas as well for some of our programs, because we are partners with certain universities. Our students do use both Canvas and CYPHER Learning, but internally we use CYPHER Learning. For the nonprofit side, we used Teachable before and we are now using a system called Thinkific.

In terms of cost, CYPHER Learning is about the same as what we were using but it's the product offering and the incomparable customer service that are the reasons we have stuck with it for so long. We've stopped using Moodle, Canvas, and Teachable. What drew us to CYPHER Learning is the integration, customer support, the product itself, and the look of the platform for our students.

The reason we're on Thinkific for our nonprofit side is that you pay a fixed amount and then you can reach out to as many students as possible. Because of the business use case, we opted for that rather than CYPHER Learning. Our team is used to CYPHER Learning and we would love for the nonprofit to move into it as well, but it's really difficult, especially because we have about 200,000 students on that platform. We would like to stick to CYPHER Learning, but cost-wise it just doesn't make much sense for a nonprofit.

We bought CYPHER Learning licenses in 2016. The initial team that was running the e-learning department is no longer around. My team and I took over in 2019 to relaunch it. We weren't there at the beginning in terms of deciding which platform to go with, but we were part of the implementation team and the onboarding and adoption.

When my team took over our organization's e-learning functions, we reached out to the CYPHER Learning team and started from scratch. It was fairly easy. We still had to figure out processes and standard operating procedures, because we were rolling it out campus-wide, but the CYPHER Learning team was very supportive and they were there when we needed answers.

The huge ROI for us is the fact that it's such a core product of our day-to-day offerings to our students. That really speaks volumes.

We have phased out printing some of our books, but the costs of printing have been moved to other requirements because we have had to invest in e-book readers.

For our for-profit entities, CYPHER Learning is the perfect solution in terms of cost. It is not too expensive and is about the same as what other service providers charge. 

In terms of competency-based learning, our college has just started looking into micro-credentialing. Most of our students have a set of classes they need to take and anything outside of that is up to their own discretion to pursue. But now, if a student is in the school of hospitality, for example, we don't just upskill them within the scope of hospitality, but we also try to impart or get them to complete courses in Coursera and Skillshare and LinkedIn Learning on things like communication skills or project management. We are starting to go into skills development, looking at the more holistic side of things, and that means looking into skills competencies. Micro-credentialing is very important and I would love to see CYPHER Learning really driving that and making it easier for students to display the talents and skills and projects that they've worked on in their profiles.

When it comes to skills development, a lot of it is about the content. CYPHER Learning has become that one platform that all of us, lecturers and students, use. It's like a staple in our everyday lives. It has been really difficult for us to inculcate that behavior. We've finally been able to. I'm very happy that the platform's features have helped us to get to where we are today. It plays a very core role in skills development for our students. It's the backbone of that process, along with our content.

I would definitely recommend using CYPHER Learning. We looked into various solutions prior to this one and there's a reason we have stuck with it for years. In fact, we have increased our subscriptions and onboarded new customers into it. I would definitely recommend CYPHER Learning, as long as it's for a for-profit organization.

We use it for grading and all my class assignments.

I used it during COVID. So, we had distance learning where we were doing Zoom, then I would still have the students do their assignments in CYPHER Learning during the distance learning.

I put the date in when I wanted students to be able to see an assignment. Then, I would have all the assignments in CYPHER Learning, but I wouldn't let the students see it until the day it was assigned.

I particularly like the discussions, which have been good for student engagement. Students can log in, and if we are having a discussion online, they can read everyone else's responses. They can also respond to what was said. I would have them comment on the other students' thoughts based on the discussion, and that was excellent. Organizationally, it was excellent because it is how I run my class, where all assignments are in CYPHER Learning. 

A lot of it has to do with just knowing your students and what their needs are. If I come across a student in CYPHER Learning, who is in my class, then I can grade according to whatever their specific needs are. I can help them in a class according to what their needs are.

Once you get your class set up in CYPHER Learning, you can reuse assignments or go to the library and find assignments. Once everything is in CYPHER Learning, you can reuse it, which is awesome.

I like the survey, quiz, and discussion features. The grading program is pretty good too. I do a lot of essays in my class. So, I will have prompts where students need to think critically about a reading, then they must write an essay about it. So, they are writing essays in CYPHER Learning, then I am grading them in CYPHER Learning. That is super helpful. This is why the discussion, quizzes, and surveys are super helpful, and probably the assignments that I give the most often.

Another feature that I like is having one class with three child classes. When I assign it to my parent class, then it gets assigned to all my child classes. All my students do the same assignments, but I might modify how I grade the assignment according to their needs.

It is easy for educators to communicate with students using CYPHER Learning. Students often message me through CYPHER Learning. Also, I can comment on students' assignments, then they are able to respond to the comment that I put in CYPHER Learning. There is an email feature. So, if a student sends me a comment, then I also get an email about it, which is also helpful. It is important for teachers and students to have dialogue regarding expectations. Also, students can ask questions about assignments and I can clarify information for students.

One thing that has been a problem is that CYPHER Learning doesn't save the students' work while they are doing it. For example, if you are on a Google Doc, and you close your Google Doc, then you come back, the work that you did has been saved. However, in CYPHER Learning, if for some reason the student clicks out of CYPHER Learning and goes back in, whatever they typed isn't saved. That is an area that they need to improve. A lot of my students may write an essay, but if they are two paragraphs in and their iPad crashes or something, when they go back, they are like, "All my work is gone." So, this would be an area that I would recommend for improvement in CYPHER Learning. It needs to auto save, and it doesn't auto save. That is definitely a weakness.

I have been using it for four years.

For four years, the stability has been good.

Our entire district uses CYPHER Learning. As far as that goes, it is good. Also, it is nice having a library where people save stuff and see what other people are doing.

There are approximately 1,500 teachers and 13,000 to 14,000 students who are using CYPHER Learning.

The product is being extensively used district-wide.

If I had questions, I was able to get my questions answered. We were able to give feedback to CYPHER LEARNING about different questions or features. CYPHER LEARNING was usually able to address whatever the questions or issues were, which was helpful. The auto saving thing is something that hasn't been addressed that I am aware of. So, that is an ongoing issue that hasn't been resolved.

I would give the technical support nine out of 10. Usually, they get back to me pretty quickly with a solution, for whatever the issue was.

Positive

Prior to CYPHER Learning, we didn't have an online solution. It was just old school.

The initial setup is pretty straightforward. If I can learn it, anyone can learn it.

It is pretty intuitive. You need to set up your lessons. Since you will need to set them up somewhere, I feel like CYPHER Learning was pretty intuitive as far as what I needed to do as far as setting it up.

Any way you slice it, you will need to prepare your lessons. So, it doesn't take any longer in CYPHER Learning than it would any other way. It is a lot easier to have all your stuff in one place than to have a million papers flying around as well as having to grade papers. Having it all online is definitely better.

We have one tech coach at our school. If you have a tech question, you can go and ask them, then they will figure it out and help you. Anytime you do something new, you need professional development and training. So, we have tech coaches who help people to implement. So, if you are new, you can ask questions of the tech coach. 

The tech coach piece is good, providing ongoing support for teachers while they are implementing. That is a tip that is good protocol. That way, people aren't getting frustrated with it. At first, certain teachers didn't really like the grading thing. They were like, "Oh, I like Easy Grade Pro, and I want it to be Easy Grade Pro." I am like, "It's not like Easy Grade Pro, so just get over it."

When I do a survey, CYPHER Learning is helpful because then I can more quickly peruse students' responses. I don't have to go through question by question. Grading-wise, it has certainly helped, when giving a survey, to streamline my grading for that assignment.

I am sure there was some type of analysis that went into choosing CYPHER Learning. However, in the end, when the district selected CYPHER Learning, everyone was happy with it.

There is not much gamifying through CYPHER Learning. I do a lot of other activities in my class through other solutions, like Blooket, Quizizz, and Kahoot!. That is how I do gamification in my classroom.

Overall, it is a good learning management system and provides a good way to organize your class.

I would rate the solution as nine out of 10. The auto-save thing is the reason why they are not getting 10 out of 10.

I am a computer science teacher and I use it to help facilitate my class. I'm not a typical "sage on the stage" teacher, I'm more like a "guide on the side." I use CYPHER Learning to fully implement my curriculum for my students.

Automation helps save time when it comes to the assessment of assignments. I can set up some assignments so that the platform automatically grades students. I can spend more time developing content and not so much time grading. Taking the time to set it up properly helps with that automation, and the students get immediate feedback so they know exactly how well they've done. I can then look at the analytics, once they've done those assignments, and gauge who's doing well and who needs a little bit more help. It's very important and helpful.

I throw in a survey-type self-assessment for my students. I can go through each lesson and I can see how well they think they did versus how their actual grade matches up. I can identify students or classes to go back to and say, "Maybe we're going to take a little bit more time on this content." I can do that one-on-one or in a small group as well. It's essential in helping me to identify who needs help or who's ready for more advanced lessons or assignments.

CYPHER Learning is also very efficient when it comes to helping me understand how well my students understand concepts, by using the assessments, analytics, and feedback. My students can interact with me within the system to let me know if they have questions. I can engage with them as they're working and field questions or clear up anything that they may have an issue with.

Another benefit of the platform is classroom management. When my students know exactly what they need to be doing, it cuts down on the extra time that could lead to poor classroom management. It's all about them buying in at the beginning and getting my students to invest in the system. They know what they're supposed to be doing. CYPHER Learning has been very beneficial in that way.

An aspect that is also extremely important is the fact that teachers can track student progress on a competency basis through a mastery grid. As an organization, that's one of the things our administrators look for when they come into the room, the objectives and the competencies, and what teachers are doing to help students achieve competencies with their pedagogy in the classroom.

CYPHER Learning helps me to provide self-pacing for students in my class. Because the system enables me to add videos and resources such as PDFs, a lot of that content is me in the video, so they don't have to go to outside sources. I can take care of those students who are proficient by giving them those materials, and that allows them to move along at their own pace. And for those students who need extra time on things, I have that time to spend with them while others move ahead. It helps me to reach everybody.

The system also helps reduce administrative work because it offers analytics and spreadsheet downloads. If I need to see grades for students, I can see them all at once or pull grade reports for individual students. I can look at individual grades from the different classes that I've set up that cover different competencies. I can print all of that out and share it with parents. Everything is right at your fingertips.

There are cost savings because it's all digital. There's really no need for printing. I can convert documents to PDFs or do videos. It really helps because it's online. I have to be out of school tomorrow, but I don't have to make copies of things for students or the substitute teacher. I just outline what my students are doing online and the substitute and the students know exactly what they need to be doing.

The mastery grid CYPHER Learning is the most important feature. With my curriculum, in Mississippi, we are required to keep up and track as our students master specific objectives and standards. With CYPHER Learning, that process is built-in. I can customize it to my liking, and I have all of that data right at my fingertips. It's amazing.

Similarly, the competency-based learning is also extremely important because, with my curriculum, in the state of Mississippi, funding is a key factor. We have to keep up with how well our students are doing on specific competencies and standards. I've got all of the data and the system backs it up. It's very critical.

Tagging assignments with competencies goes along with the mastery feature. When I'm looking at that mastery list, I can see assignments, lessons, a group of lessons, or a specific quiz I have tagged and I can immediately see which assessments match specific competencies and determine if I need to change things up or develop something a little bit more.

Gamification is another feature that I've recently really gotten into and I have found that my students really enjoy getting points and badges. That reinforcement is critical. One of the things that my school stresses is positive reinforcement for our students. With gamification, my students get that instant gratification. They get specific scores when they do specific tasks within CYPHER Learning and it lets them know. It's a really big motivator for my students.

The gamification aspect is extremely easy to use, as long as you have an idea of what you want to do. The system is very intuitive and you just create your game and your points. Another thing I like about it is that you can retroactively add points for something. You might think, "Hey, I want to give points for a specific task that has already been done." You can go back, create that point system or badge, and it will retroactively award the student who's already done that assignment as well as capture those who have yet to begin.

It's also very easy for students to use gamified learning materials. They just do the work; what they would already be doing. It doesn't take any extra effort for them to be involved in it because it's built into the assignments or the lessons. As long as they're doing their work and engaging with the system, they are rewarded for their participation.

And the reward automation is a time-saver for me. It's a set-it-and-forget-it feature. The system continues working after you set it up and you know that the students will be rewarded. The system is going to make sure that the students are aware that they are participating in it.

The platform is also really good in terms of integrations with other technologies. I use and integrate a lot of video content, with SCORM features, to create automated assignments. There are other websites out there, but CYPHER Learning makes it possible to have everything in-house for me and my students. It's a one-stop shop.

I'm able to manage all of my needs for all of my students on my own. From year-to-year, as I create content, I am able to tweak things or reuse assignments, which cuts down on the amount of time I have to spend on preparing.

While the number of apps available for integration with CYPHER Learning has increased over the years, I would love to see this number continue to grow. I believe this would help solidify its position amongst other learning management systems as a viable option for educators and schools.

I've been using CYPHER LEARNING since 2010 or 2011.

I'm extremely impressed, from year to year, with the things that they are doing as far as keeping up with how the platform should look and what it should offer. It's always ahead of where other LMSs are.

They have been very responsive to my needs. There is an online support system that you go to if you're having an issue.

Positive

The initial setup was completely straightforward. When I began using CYPHER Learning it was as simple as getting the URL and sharing it with my students. I don't think it could get any simpler than that. Because I'm in a computer lab, I have my students save that web address in a bookmark.

There is minimal maintenance. For any issues that are encountered, CYPHER LEARNING is very responsive.

I have absolutely seen a return on investment. It shows students their percentage of completion and I'm getting more students to do more work. They see what they have to do. They'll say, "I'm at this percentage of completion, and this is my mastery so far." The buy-in is worth it to get that from students.

Some of the previous solutions I used were free, but I feel that it's worth it to pay for CYPHER Learning and get that autonomy and creativity and personalization. I feel that students want and need something that is not just the status quo. They want to be able to engage with something that speaks to them, so they're not just trying to check a box on an objective. It actually gets them involved in the process of learning. It gets a student to say, "Ok, this is something I have to do, but I'm really enjoying what I have to do. I get to interact with my teacher and with other students." That was something that some of the other platforms were lacking.

The pricing is worth the peace of mind that it gives teachers, due to the ability to create an experience for their students. It's not just about the assignments they have to do. Teachers can create a narrative and a direction for their students and have them immersed in that environment. Learning is something that all students have to do, but why not make it fun? Why not be able to offer an experience that is engaging and that allows them to participate and add to that narrative?

I had worked with several different LMSs because, in the state of Mississippi, when you're going to teach my specific subject, you go through training on different LMS platforms. I found that a lot was lacking in those platforms and that CYPHER Learning gives me more autonomy, creativity, and personalization in my class compared to Blackboard, Google Classroom, or Moodle. Now, the state of Mississippi uses Canvas, but I still prefer to use CYPHER Learning.

One of the main things that I really loved when I initially started out with CYPHER Learning was that it was different from everything else out there. They keep up the user interface and it's like an encompassing community for my students. That way, they're not having to go to a lot of different websites for much of what they're doing. I can set it up to minimize distractions and the need to go to different websites to do assignments.

Also, CYPHER Learning serves as an extension of myself, my teaching philosophy, and the experiences that I want to give to my students. When they're working through a lesson, in a sense, they're sitting down and working with me personally, and that's something that I strive to do ahead of time. It may take a few extra minutes, and maybe hours, upfront, to capture that opportunity for my students to be working with me, but it's worth it. So the platform is just an extension of me and I'm able to get all the creativity out there and encourage my students to be as creative in how they interact and engage. I can promote the joy of learning.

Another factor was ease of use. A lot of the other platforms that I used didn't have the intuitiveness that I have with CYPHER Learning. It made me want to explore and use as many features as possible to get the most out of it for my students.

I feel that CYPHER Learning is always ahead of the curve when it comes to educational technology. It's really helpful that they have a roadmap of things that they are looking to implement. They're keeping up with the trends in education. And we are also able to provide feedback directly to them. They're constantly working to improve the platform. I couldn't ask for anything more specific because I feel they're already on top of it. But if there were something that they needed to add, they're always open to suggestions.

My advice would be to look into the ability that CYPHER Learning offers for teachers to create their own paths for their students; the autonomy, creativity, and personalization provided by CYPHER Learning. Also, consider the automation and being able to create content or assessments that work for you and don't add to your time. There are only so many hours in the day for educators, administrators, or people in the industry. It's a platform that works with you to see you through to the goals that you envision.

CYPHER Learning houses everything I need to function, day-to-day, in my classroom.

For the most part, the customer support is very responsive. There were a few occasions when we weren’t getting the answers that we needed so we contacted our company rep, and he jumped right in, so the process got moving very quickly all of a sudden. Mostly, we have been able to find what we need in the knowledge base, and when we can't, we usually get a pretty good response from customer support.

The main benefit of using the solution is that we can reach a worldwide audience we couldn't before. In the past, we relied on in-person events, but with CYPHER Learning, we have people worldwide using our platform. We can reach a wider audience and constituent base than before by many multiples.

For example, we will be working with an East African organization that works with businesses across the same region, and they'll be using our platform as they are English-speaking. Previously, we could never even consider reaching such an audience. The National University of Singapore also uses our courses to teach their MBA students; the solution opened a new world for us to reach potential users. We're a non-profit organization, so we're not out to make money,
we're out to make a difference, and the platform helps us to do that.

With CYPHER Learning, we can make a tremendous difference primarily through the combination of compelling courses and a good platform. Of course, the courses need to be good, or the platform wouldn't necessarily matter.
Another benefit of using the solution is the ability to add dubbing or voiceovers to our courses.

The platform can adapt to that by having the instructions in many other languages. This opens up our audience and gives our courses a greater potential reach.

One of the most valuable features is the ability to use private external portals through which we can sell our courses. This feature is one of the primary reasons we stitched from our previous LMS, as it allows us to grow and customize the portals within CYPHER Learning for specific clients, and that's huge. 

The ability to create learning pathways is of great benefit, as is the capacity for us to provide certificates of completion at the end of a particular course or learning pathway. 

Our customer support rep has been fantastic, especially as we were up for renewal. He was very responsive and able to bring in the staff required to work on our renewal. The primary sales representative we worked with was also excellent; how they stepped up and worked with us made a big difference in our decision to renew our contract for another five years.

CYPHER Learning's features are enormously helpful to our process and efficiency; we did a comprehensive analysis before we moved from our last LMS, and the features, customization, available APIs, and support made a huge difference for us.

The search function needs to be improved; it isn't currently working correctly and has no value to us at this point, but it should be of great value. To my knowledge, CYPHER Learning is presently working on this issue.

The content player within CYPHER Learning could use some improvement, particularly in how it scales – the player is not responsive to the browser window being resized, so content is often cut off which is a big frustration. We want a fully responsive content player. That's one area where our previous solution was fantastic, so it needs to be worked on at CYPHER Learning.

We've been using CYPHER Learning for around two years.

The solution is very stable; we've never had an issue outside of a bit of downtime here and there.

For the most part, the customer support is very responsive. There were a few occasions when we weren’t getting the answers that we needed so we contacted our company rep, and he jumped right in, so the process got moving very quickly all of a sudden. Mostly, we have been able to find what we need in the knowledge base, and when we can't, we usually get a pretty good response from customer support.

Positive

We previously used Docebo LMS and switched because we found CYPHER Learning to be a more complete solution. What we didn't like about Docebo is that many features and capabilities are paid add-ons, so the cost kept increasing. The CYPHER Learning team was also fantastic in setting up a sandbox for us to play in and answering any questions we had. We felt that CYPHER Learning provided a cleaner, more navigable admin interface which made it easier to work within the LMS. We looked at many different companies, but they stood out to us by being accommodating and ensuring all our questions were answered. Docebo's customer support was another reason we switched- many of our support tickets were left unresolved for several weeks or even months and their support team seemed to lack a solid understanding of their own product.

Another reason we switched is that Docebo doesn't do a good job with external portals, and CYPHER Learning does an excellent job. We handle the sales of our CYPHER Learning courses externally through a purpose-built website, and Docebo had no option for APIs, which was frustrating. CYPHER Learning does a much better job supporting us; they have been very accommodating, and though we ran into some difficulty during the initial configuration of the API, their tech team worked with us to ensure the API worked out.

There were both straightforward and complex elements to the deployment. Moving from one platform to another that functions differently involves some complexity. Still, we were extremely pleased by how quickly the CYPHER Learning team answered our questions and how readily the solutions team assisted us. Part of our switch from Docebo to CYPHER Learning included some hours with their customer support and tech teams, many of which we didn't use as the deployment was relatively straightforward. We figured out the solution and got rapid answers from customer support for questions when they arose.

We implemented the solution in-house, with support from the CYPHER Learning tech and customer support teams. 

Our organization is a nonprofit, so we're not out to make a high ROI; we need to make enough to develop new courses, maintain ongoing ones, and so on. However, we wouldn't have signed with CYPHER Learning for five years if we didn't think we could make it work from an ROI standpoint. CYPHER Learning gives us the ROI required to sustain our organization via the solution's pricing and capabilities.

During the negotiation for our five-year contract, CYPHER Learning did an excellent job of being fair and upfront with us. We have to budget for the future and know what the solution will cost us over the next five years. That's fantastic, and the company was very accommodating and worked well with us.

Everybody always wants the price to be lower, but realistically, if the price were significantly lower, that would make us happy in the short term, but it may put CYPHER Learning out of business in the long term. In our case, the deal we came to was a win-win. 

The only issue I have with the pricing is that there's a new component called CYPHER Care, and we only use a few elements of it. So, we had to buy CYPHER Care without requiring the complete feature set, but I understand why they need to simplify the pricing. I'd rather it be simplified than the complexity that Docebo threw at us.

I rate the solution an eight out of ten.

We use the product for hybrid training; we have many blended learning courses. For example, we require users to go through four courses in the platform, after which they can enroll in a webinar where they can get involved in a discussion on the subject matter. The blended learning model is significant for us. Another example is that we have in-person seminars where we would have around 100 CEOs. Before going to the workshop, they must complete several courses as a
prerequisite, after which they can attend the two-and-a-half-day seminar. Following that, other courses open up, allowing continued learning and application of the skills.

The platform's automation for triggering actions - whether that be completion actions, enrollment actions, etc. is extremely beneficial to us- we use automation to recommend the next courses in a series, send notification emails, and provide completion certificates. We don't currently use the badges etc., as we don't consider them essential.

We don't utilize the product's capacity to recommend courses or assignments to learners based on their job titles or competencies as we design our own learning pathways. The recommended course feature isn't significant for us.

CYPHER Learning hasn't reduced our training costs, as we don't use it for that. However, it reduces training costs for our clients as they can use our courses to learn without paying to get us there.

To someone looking for an LMS but who has never heard of CYPHER Learning, we would recommend the platform to them, and we have. We may already have sent some clients in their direction, and one of the best sales tools would be to have potential clients go into our system and see how robust, powerful, and capable it is. We've recommended the solution to people before and will continue to do so. Based on our experience over the past 2 years, CYPHER Learning is a platform that we recommend.

Before purchasing the solution, I advise potential customers to understand the pricing, including what it will be moving forward, so they can build that into their long-term projections. Secondly, understanding the platform's capabilities and whether they work for you is essential. The best way to do that is to ask for a sandbox that you can play around in to see if the product does what you think it does and whether it meets your company's requirements. Tech vendor salespeople
are pretty good, but the reality tends to be not quite as rosy as the picture they paint. So, some due diligence is required regarding understanding the capabilities.

We develop 3D design software for engineers. Our product portfolio is a complex ecosystem and, therefore, we support our software sales with training services to enable our customers to get the most out of our products. CYPHER Learning is the heart of our global online training platform.

Before implementing CYPHER Learning, our training activity followed the traditional setup with classroom-based training. With an online training platform, we can reach our end-users directly and with CYPHER Learning we can track both learner and trainer activities. This helps a lot in staff resource planning and in scheduling content development and release. With the help of CYPHER Learning, we can make data-driven decisions, while previously we did not have this level of insight. At the same time, the platform is still capable of supporting traditional classroom-based training activities, so switching to an online platform was a significant change as it opened up a lot of new opportunities.

It has also helped to reduce our costs. Previously, we had to invest in training facilities, equip the rooms with computers, and hire and train the instructors. Now, our training landscape is more diverse: self-paced training is available everywhere, including in countries where we do not have local representatives. We can reach them easily at a very low cost. In certain markets, where the learners are scattered throughout a huge territory, it is more economical to deliver online training. We don't have to invest in classrooms and equipment. Certainly, we had to set up a studio where we can record training sessions with good-quality cameras, microphones, and studio lights. That required some investment. But it is just a single studio compared to dozens of fully equipped classrooms around the world.

In our business, the lack of knowledge on the customer side can be a barrier to sales. If you don't know how to use the software, you simply won't buy it. With online training, the entry barrier of training is really low: you don't have to travel to a training facility or to a different city. You can just sit in front of your own computer and access all the training materials. Using CYPHER Learning made it possible to eliminate the knowledge barrier.

It is really important that our end-users can choose the way they learn, online or offline, self-paced or trainer-led. Whatever format the learners prefer, they will get instant feedback about their progress and performance. We did research when we kickstarted online training back in 2020 and found that with gamification we can inspire people to progress and learn more. Learners can collect points, earn badges, and get certified. In the online world, people prefer to learn in small chunks, and if you give a small award for each chunk as a kind of instant and positive feedback, it drives learners to continue learning. Overall, it helps us to have more active learners and generate a healthy buzz around our site.

CYPHER Learning enables us to configure various automation rules and then the system automatically reacts to certain end-user actions. Having a lot of active learners on the front end means a lot of administrative tasks on the back end. But with rules we can automate most of these repetitive processes, so we try to automate as many things as possible.

On the back end, the most important feature is the built-in reporting, which makes it possible to track all of the user activities: what kind of courses the learners enroll in, how they are progressing, and when they complete a course. We have full insight, and we can analyze the captured data, see the trends, and predict the future to a certain extent. Also, with the API connections, we built an ecosystem around CYPHER Learning that automates financial reporting and a custom log-in solution.

There is also an exchange format called SCORM and you can migrate training materials made on other platforms with the help of that data exchange format. This feature can be very important for those companies that already use a learning management system and want to switch to CYPHER Learning.

We manage a huge number of registered users and also offer a large number of courses on our platform, and our courses are offered via a large number of organizations. It's a very complex setup, but CYPHER LEARNING did an excellent job of fixing the initial speed issues we had.

We are also considering how we can improve the user experience. There are some customization options in CYPHER Learning that we haven’t utilized yet, but with the help of these we want to make our site more attractive to paying customers.

Finally, we are very excited about the improved and flexible access that is already in CYPHER LEARNING’s development pipeline.

We have been using it since March 2020.

If I remember correctly, they warrant a 99.999 percent uptime, which is exceptional. We have never faced any major breakdowns or issues since we started using CYPHER Learning.

Scalability has a lot of aspects. One of them is pricing, and CYPHER LEARNING offers scalable pricing plans for small, medium, and large institutes and businesses as well. Technically speaking, in CYPHER Learning you can set up multiple organizations within your platform and you can also link multiple platforms into a network and use common resources.

We have a global training business and multiple teams are using CYPHER Learning around the world. Our learners come from nearly 200 countries, covering every continent. We have established multiple organizations that provide courses in many languages, while the user interface of CYPHER Learning is translated into more than 50 languages.

Cypher Learning’s technical support is excellent. We are very satisfied with the experienced response rate and speed. They have a support forum where we can ask questions or raise concerns and, in most cases, they answer within minutes.

Positive

We used Moodle for specific purposes, but we managed only a couple of courses on that platform. Moodle is free and may be a great solution for non-profit education institutes, but it completely lacks e-commerce features and, according to our standards, it is not scalable. After implementing CYPHER Learning, we migrated the courses and phased out Moodle.

We launched the site during the outbreak of the pandemic and the release was a relatively smooth process. We did not face any major difficulties. Although we wanted to integrate the platform with other company systems right at the beginning, which proved to be a more complex task and required some planning and in-house development, we managed to go live within six weeks: two to three staff members were involved in setting up the platform, while a bigger number was working on producing the digital version of our existing training materials.

If I look at the big picture—overall company sales, not just training—which is more important for us, we definitely have seen return on our investment and the result is the same if we look at training as a standalone business.

Overall, the pricing of CYPHER Learning is okay. There are cheaper solutions that offer way fewer features and there are more expensive and more capable solutions, but they might be overkill for many companies that are not big enough. It's about balance. CYPHER Learning is in the middle; not very expensive, not very cheap.

You can start out small, at a relatively cheap price. Within two years, we have grown significantly. They are really flexible regarding the pricing and they can manage companies of all sizes with their pricing and policies. There are different price levels for X number of users and Y number of users and they offer a lot of options. That was an important factor.

We evaluated Adobe Captivate. It's a capable tool but it comes with a hefty price tag, which is not a surprise if you consider that it was made primarily for large global companies. The entry barrier is very high for that solution. We also evaluated some other products, but most of those were either tailored to certain business types or developed mainly for internal training and lacked scalability and flexibility.

Start small and grow as you go. Build a scalable solution. You can set up multiple organizations within your platform, and you can link multiple CYPHER Learning instances together into a network as you grow your business. The good news is that CYPHER Learning fully supports this approach with its gradual pricing.

We are an NGO that includes an academic program for updating health training for health professionals, such as doctors. MATRIX LMS is the tool that helps us with this.

Additionally, we use it for employees of our organization to take compliance courses.

One of the ways that MATRIX LMS has improved our organization is through cost savings. Our organization has an academic program to train health professionals. Face-to-face training comes with an expense, whereas having courses filed in the platform allows us to reach larger numbers of people at the same time. I would estimate it has helped us save 40 percent on our costs. And with regard to training facilities or travel involved in training, it saves us 100 percent. 

Doctors and health students must have some forms available and with this platform they have them available online with no need to print them out, resulting in cost savings. In addition, all the evaluations are also archived in the platform. We have to do evaluations at the beginning and the end of each course and the system is an instrument that streamlines our activities.

Another benefit is that students have the content available whenever they need it. Because we work with health teachers, and these people need things in a certain format and they also have to know how to fill that format out, MATRIX LMS allows us to host those formats there and highlight them, along with instructions on how to use them, and the content is always available.

I am in love with MATRIX LMS. For me, it is a platform that has everything. It is very powerful and intuitive. And because it is so user-friendly, it allows anyone without any knowledge of LMS platforms to make a course, publish it, and monitor it.

One of the things that I like most is the preparation of the courses and the resources that the platform has to carry them out.

Another attractive feature is the fact that you can download reports and have them available for the many audits that are done. These reports provide an indication of the steps taken on the platform.

In terms of automation, I use reminder messages to warn participants about the time they have left to complete a course. Although the training is self-managed, we do have a time limit to take the course. If people remain inactive for weeks, a reminder message is automatically sent to them to let them know that the deadline for taking the courses is approaching. There is also automation for different learning routes, but above all, the ability to send reminders is great.

For me, it is very important that the rules system helps to personalize the content because we have different levels for different profiles within this academy. We have profiles that have average academic preparation and others that are experts, so they cannot have the same competencies. Customizing these skills will help us to have greater control over what people are learning and the content they are going to digest.

Using the platform, I can also see who has not accessed the portal and follow up with them. That is one of the advantages that I like the most about MATRIX: I can validate the progress people are making and see the number of times they have entered the portal. When it comes to enabling me to monitor and check student progress, on a scale of one to 10, I give it a 20. It's very good. Whenever I give an introduction about what MATRIX LMS is for me, I always mention that it is a platform with monitoring tools. It helps me to see an honest accounting of a student’s progress.

Something that has always caused me a little concern is in relation to the visibility of users, because MATRIX LMS identifies users only by their emails. One of the things that I would like to see improvement on is detecting duplicate users by identifying them by their names and not only by their email addresses. Many people change their email addresses but we don't know that they have. This can result in unnecessary duplication of user accounts.

I have been using MATRIX LMS by CYPHER LEARNING for two years.

So far, we have only had an issue once where we lost some accounts. Before my arrival, there were 10 administrators and many of them had left the institution but still had active accounts. I realized that many of these users had modified the archived data without consulting us. By talking with the CYPHER LEARNING support team, we were able to obtain all the information that had been lost. That was the only unusual situation that has happened to us by using the system.

In terms of scalability, I would give it a score of 100 percent. I'm not part of the MATRIX LMS publicity team, but I honestly love it. It has consistent updates and it's getting better and better.

Including students and staff, we have about 850 users, consisting of instructors, the administration team, the director, and a manager. It is being used quite a lot. In fact, usage has increased recently, as we found that we had many more active students than we thought.

The solution’s technical support is excellent. They respond super fast. You ask any question through the support page and you always receive a quick answer. The team is always attentive and gives satisfactory answers.

Positive

I wasn't part of the organization when the platform was implemented. I understand that a person was hired to do that job. When I started here, the organization had already had some time with the platform. I had knowledge of other platforms that I had worked with and that is how I began to better configure this platform. For me, it was quite simple. 

The person who was doing my job had a hard time since he had never worked with an LMS platform and did not know how to manage the MATRIX LMS functions. I contacted their support team because it was the first time I worked with the system and the support was so good that, within a month, I already understood how to use the platform. The process was simple and quite user-friendly.

We have two people for administration of the platform, the sub-administrator who is the manager of the program, and me as the administrator.

The budget required to train the number of people we train in a month, using MATRIX LMS, would take us a year to train them without the platform.

Another way we see a return on investment is the fact that we don't have to print so many materials. The time savings are also worth a lot for us. Now, we can invest our time in other activities.

I always recommend to my colleagues from other institutions that they use MATRIX LMS. The quality makes the cost worth it.

If I remember correctly, they evaluated Canvas, Moodle, and others.

MATRIX LMS is a more powerful platform and has everything that we require. It is user-friendly, and we can make our courses without the need for a third party. It has the capacity to store what we need and has many resources. It really is a very good platform.

The rules engine helps personalize content based on users’ goals and performance, although we don't work by competencies because it is a resource that we have not used in-depth on the platform. Thanks to the solution's technical support team, I have been able to better explore the platform. We are going to use the entire topic of competencies in the future. In fact, we now have a course that is going to support an organization that is an ally of ours and we are going to explore the topic of competencies for it.

CYPHER LEARNING has made many updates to the platform but I don't think I have seen any new efficiencies for our processes. What I like the most about the new features is the gamified environment. That makes achieving our goals easier.

Even though we are in a pandemic, we can continue to update people, train them, and have the materials ready for when they want to use them, through any device.

MATRIX LMS is a platform that's worth trying. It's that simple. I give it a 20 out of 10.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Somos una ONG que incluye un programa académico de actualización de la formación en salud para los profesionales de la salud, como los médicos. MATRIX LMS es la herramienta que nos ayuda con esto.

Adicionalmente, lo utilizamos para que los empleados de nuestra organización tomen cursos de cumplimiento.

¿Cómo ha ayudado a mi organización?

Una de las formas en que MATRIX LMS ha mejorado nuestra organización es mediante el ahorro de costos. Nuestra organización cuenta con un programa académico para formar profesionales de la salud. La capacitación presencial tiene un costo, mientras que tener los cursos archivados en la plataforma nos permite llegar a un mayor número de personas al mismo tiempo. Calculo que nos ha ayudado a ahorrar un 40 por ciento en nuestros costos. Y con respecto a las instalaciones de entrenamiento o los viajes involucrados en el entrenamiento, nos ahorra el 100 por ciento.

Los médicos y estudiantes de salud deben tener algunos formularios disponibles y con esta plataforma los tienen disponibles en línea sin necesidad de imprimirlos, lo que se traduce en un ahorro de costos. Además, todas las valoraciones también quedan archivadas en la plataforma. Tenemos que hacer evaluaciones al principio y al final de cada curso y el sistema es un instrumento que agiliza nuestras actividades.

Otro beneficio es que los estudiantes tienen el contenido disponible cuando lo necesitan. Debido a que trabajamos con maestros de salud, y estas personas necesitan cosas en un formato determinado y también tienen que saber cómo completar ese formato, MATRIX LMS nos permite alojar esos formatos allí y resaltarlos, junto con instrucciones sobre cómo usarlos. y el contenido siempre está disponible.

¿Qué es lo más valioso?

Estoy enamorado de MATRIX LMS. Para mí, es una plataforma que lo tiene todo. Es muy potente e intuitivo. Y debido a que es tan fácil de usar, permite que cualquier persona sin ningún conocimiento de las plataformas LMS pueda crear un curso, publicarlo y monitorearlo.

Una de las cosas que más me gustan es la preparación de los cursos y los recursos que tiene la plataforma para llevarlos a cabo.

Otra característica atractiva es el hecho de que puede descargar informes y tenerlos disponibles para las muchas auditorías que se realizan. Estos informes proporcionan una indicación de los pasos dados en la plataforma.

En términos de automatización, utilizo mensajes de recordatorio para advertir a los participantes sobre el tiempo que les queda para completar un curso. Aunque la formación es autogestionada, tenemos un límite de tiempo para realizar el curso. Si las personas permanecen inactivas durante semanas, se les envía automáticamente un mensaje de recordatorio para informarles que se acerca la fecha límite para tomar los cursos. También hay automatización para diferentes rutas de aprendizaje, pero sobre todo, la capacidad de enviar recordatorios es genial.

Para mí es muy importante que el sistema de reglas ayude a personalizar el contenido porque tenemos diferentes niveles para diferentes perfiles dentro de esta academia. Tenemos perfiles que tienen una preparación académica media y otros que son expertos, por lo que no pueden tener las mismas competencias. Personalizar estas habilidades nos ayudará a tener un mayor control sobre lo que las personas están aprendiendo y el contenido que van a digerir.

Usando la plataforma, también puedo ver quién no ha accedido al portal y hacer un seguimiento con ellos. Esa es una de las ventajas que más me gusta de MATRIX: puedo validar el progreso de las personas y ver la cantidad de veces que han ingresado al portal. Cuando se trata de permitirme monitorear y verificar el progreso de los estudiantes, en una escala de uno a 10, le doy un 20. Es muy bueno. Siempre que doy una introducción sobre lo que es MATRIX LMS para mí, menciono que es una plataforma con herramientas de monitoreo. Me ayuda a ver una contabilidad honesta del progreso de un estudiante.

¿Qué necesita mejorar?

Algo que siempre me ha causado un poco de preocupación es en relación a la visibilidad de los usuarios, ya que MATRIX LMS identifica a los usuarios solo por sus correos electrónicos. Una de las cosas en las que me gustaría ver mejoras es en la detección de usuarios duplicados, identificándolos por sus nombres y no solo por sus direcciones de correo electrónico. Muchas personas cambian sus direcciones de correo electrónico, pero no sabemos si lo han hecho. Esto puede resultar en una duplicación innecesaria de cuentas de usuario.

¿Por cuánto tiempo he usado la solución?

He estado usando MATRIX LMS de CYPHER LEARNING durante dos años.

¿Qué pienso sobre la estabilidad de la solución?

Hasta ahora, solo hemos tenido un problema una vez en el que perdimos algunas cuentas. Antes de mi llegada había 10 administradores y muchos de ellos habían salido de la institución pero aún tenían cuentas activas. Me di cuenta de que muchos de estos usuarios habían modificado los datos archivados sin consultarnos. Al hablar con el equipo de soporte de CYPHER LEARNING, pudimos obtener toda la información que se había perdido. Esa fue la única situación inusual que nos ha pasado usando el sistema.

¿Qué opino de la escalabilidad de la solución?

En términos de escalabilidad, le daría una puntuación del 100 por ciento. No soy parte del equipo de publicidad de MATRIX LMS, pero sinceramente me encanta. Tiene actualizaciones constantes y está mejorando cada vez más.

Incluyendo estudiantes y personal, tenemos alrededor de 850 usuarios, que consisten en instructores, el equipo de administración, el director y un gerente. Se está usando bastante. De hecho, el uso ha aumentado recientemente, ya que descubrimos que teníamos muchos más estudiantes activos de lo que pensábamos.

¿Cómo son el servicio de atención al cliente y el soporte?

El soporte técnico de la solución es excelente. Responden súper rápido. Haces cualquier pregunta a través de la página de soporte y siempre recibes una respuesta rápida. El equipo siempre está atento y da respuestas satisfactorias.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Cómo fue la configuración inicial?

No formaba parte de la organización cuando se implementó la plataforma. Entiendo que una persona fue contratada para hacer ese trabajo. Cuando comencé aquí, la organización ya tenía un tiempo con la plataforma. Tenía conocimiento de otras plataformas con las que había trabajado y así fue como comencé a configurar mejor esta plataforma. Para mí, fue bastante simple.

La persona que estaba haciendo mi trabajo lo pasaba mal ya que nunca había trabajado con una plataforma LMS y no sabía cómo manejar las funciones de MATRIX LMS. Me comuniqué con su equipo de soporte porque era la primera vez que trabajaba con el sistema y el soporte fue tan bueno que en un mes ya entendía cómo usar la plataforma. El proceso fue simple y bastante fácil de usar.

Tenemos dos personas para la administración de la plataforma, el subadministrador que es el administrador del programa y yo como administradora.

¿Cuál fue nuestro Retorno de Inversión?

El presupuesto requerido para capacitar a la cantidad de personas que capacitamos en un mes, usando MATRIX LMS, nos tomaría un año para capacitarlos sin la plataforma.

Otra forma en que vemos un retorno de la inversión es el hecho de que no tenemos que imprimir tantos materiales. El ahorro de tiempo también vale mucho para nosotros. Ahora, podemos invertir nuestro tiempo en otras actividades.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

Siempre recomiendo a mis compañeros de otras instituciones que utilicen MATRIX LMS. La calidad hace que el costo valga la pena.

¿Qué otras soluciones evalué?

Si no recuerdo mal, evaluaron Canvas, Moodle y otros.

MATRIX LMS es una plataforma más poderosa y tiene todo lo que necesitamos. Es fácil de usar y podemos hacer nuestros cursos sin necesidad de un tercero. Tiene la capacidad de almacenar lo que necesitamos y tiene muchos recursos. Realmente es una muy buena plataforma.

¿Qué otro consejo tengo?

El motor de reglas ayuda a personalizar el contenido en función de los objetivos y el rendimiento de los usuarios, aunque no trabajamos por competencias porque es un recurso que no hemos profundizado en la plataforma. Gracias al equipo de soporte técnico de la solución he podido explorar mejor la plataforma. Vamos a utilizar todo el tema de las competencias en el futuro. De hecho, ahora tenemos un curso que va a apoyar a una organización que es aliada nuestra y vamos a explorar el tema de competencias para ello.

CYPHER LEARNING ha realizado muchas actualizaciones en la plataforma, pero no creo que haya visto nuevas eficiencias para nuestros procesos. Lo que más me gusta de las nuevas funciones es el entorno gamificado. Eso hace que alcanzar nuestros objetivos sea más fácil.

A pesar de que estamos en una pandemia, podemos seguir actualizando a las personas, capacitándolas y teniendo los materiales listos para cuando quieran usarlos, a través de cualquier dispositivo.

MATRIX LMS es una plataforma que vale la pena probar. Es así de simple. Le doy un 20 sobre 10.

We are utilizing CYPHER Learning to grant our users access to courses, along with all the tools and features available in Sharjah. Consequently, we are offering a comprehensive professional development process, which we publish on this particular learning platform. This allows users to conveniently obtain their certificates through the extended workflow. If any learning surpasses our expectations, it is treated separately and we incur a fee for the service.

The features of CYPHER Learning have been beneficial to our processes and efficiency. Our previous platform took time for us to see any benefits. With CYPHER Learning, we can easily integrate with our ticket system and track issues related to learning courses. We already have a solution that requires less of our time.

Gamification helps with certification because it assigns points, making it easy for us to assign, share, and upload badges. 

We have observed a substantial increase in enrollment on our platform, primarily attributed to the gamification feature. We can track the number of services users have enrolled in, and there has been a significant surge over the past three months.

CYPHER Learning has the ability to recommend courses or assignments to learners based on their job title or a set of competencies. One of our institutions in India utilizes CYPHER Learning, and we can readily implement other NTP governance and engineering in relation to this. This provides us with a competitive advantage in the market due to the multitude of courses we have developed and published, as well as the numerous certificates we have issued.

CYPHER Learning empowers us with a plethora of features in the program. Learners have been sharing their certificates associated with our platforms and mentioning our schools. The count of followers and enrollees has escalated. We have two stages: the first is the professional development program, and the second is the post-credit diploma. We use Citrix LMS for our professional development program, and Canvas LMS for our postgraduate diploma. Our business has increased significantly in the one year that we have been using CYPHER Learning.

We offer hybrid courses for individuals who are preparing for licensing examinations and postgraduate diplomas. The licensing examination is one of the most significant courses available on our platform and is a hybrid course.

It is important for our organization to be able to offer combined training for both business and education purposes.

The training is currently offered free of charge to everyone.

Since implementing CYPHER Learning, we have observed a decrease in our administrative workload compared to our previous platform. We now only need two dedicated individuals to handle all the tickets, whereas before, everyone was involved.

Customer service support is a valuable feature. They are quick to respond to the users.

Creating courses for our resources is one of the best features of CYPHER Learning.

The common cartridge format is not supported by the older version. On the dashboard, if we upload the common cartridge, it can be easily added, but unfortunately, it is not supported. Therefore, we have some older common cartridge files that we want to upload to the main system, but we are unable to do so. As a solution, we are creating a new common cartridge file.

The grade book is limited to only 1,000 learners. Therefore, we are unable to view any information beyond that number.

I would like to have the ability to search by certificate number in order to verify the validity of a certificate. However, at present, we do not have the capability to do so.

I have been using CYPHER Learning for just over one year.

CYPHER Learning has been around for a long time and we have not had any stability issues.

CYPHER Learning is scalable and can accommodate our changes.

The technical support is good.

Positive

The initial setup is straightforward. The CYPHER staff creates a session for us and ensures that all the involved parties are present to attend the session. We are provided with a clear training schedule to facilitate the deployment. The deployment took one month and required three people to complete.

CYPHER Learning is more cost-efficient for us compared to others.

I would rate CYPHER Learning seven out of ten. There are certain areas that require improvement, but those enhancements come with associated costs. For instance, during the implementation phase, we were unaware that the grade book had a limitation of 1,000 users. This compelled us to devise a workaround in order to issue certificates to the additional individuals. 

Although we do not specifically utilize CYPHER Learning for onboarding, we do provide training for our staff and faculty to assist with data privacy and professional development.

Currently, we are not charging for our services. We continue to pay for CYPHER Learning, but the most important aspect for us is the knowledge that others are gaining through the use of our services. Perhaps in the future, we may begin to require payment for the services.

CYPHER Learning is deployed in a single building and is open for enrollment to everyone.

All 70 of our employees use CYPHER Learning in addition to the 11,000 users outside of our organization.

Maintenance is necessary whenever the system begins to slow down due to the high volume of emails.

I have been using CYPHER Learning for one year and can testify that this platform has numerous benefits for us. It is easy to navigate, issue certificates, and create code. Additionally, it is a cost-effective option compared to other platforms. With its extensive range of features, CYPHER Learning does an excellent job.

I recommend CYPHER Learning.