Ivanti Service Desk alternatives and competitors

We are using Ivanti Service Desk for service requests, incident management, change management, IT discovery, and asset discovery.

The most valuable features of the Ivanti Service Desk are service requests and incident management.

Ivanti Service Desk could improve the GUI because it is not as good as other solutions, such as BMC or ServiceNow. If Ivanti Service Desk works on the GUI and makes it more user-friendly, and its content more attractive it might help the solution in the long run.

I have been using Ivanti Service Desk for approximately six months.

The stability of the Ivanti Service Desk depends on our server connectivity and the availability of our server. If we have good a good environment then the solution can be very stable.

We have approximately 4,000 users using this solution in my organization.

We use the Ivanti Service Desk on a daily basis, for logging our tickets, new user joining, and many service requests are being completed.

I have not contacted technical support.

I previously used ManageEngine. I switched because the Ivanti Service Desk has a lot of integrations and connectors which are beneficial. There are a lot of minute details where Ivanti Service Desk has an advantage over ManageEngine. For example, in ManageEngine ITSM we cannot integrate it with Oracle ERP. However, in Ivanti Service Desk we can integrate it with ERP solutions to fit in the user details, and other required objects we want. That's one of the biggest differentiators. Additionally, Ivanti Service Desk gives a lot of customization while in ManageEngine a lot of elements are hardcoded. We cannot customize it up to the minute level.

The initial setup of the Ivanti Service Desk was straightforward.

We have two people who do the maintenance and support this solution.

I have been evaluating Freshdesk.

I rate Ivanti Service Desk an eight out of ten.

Ivanti Service Desk gives all the functionality we need. This is why I gave it eight. I subtracted two points for poor user-friendliness. The GUI is not user-friendly. When compared to BMC or ServiceNow, they can improve a lot on the GUI.