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HackerOne Reviews

Vendor: HackerOne
4.2 out of 5
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What is HackerOne?

HackerOne is an industry leader in offensive security, enabling companies to identify and resolve vulnerabilities using AI and a global community of researchers. Trusted by top organizations, HackerOne enhances the software development lifecycle with comprehensive security testing.

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HackerOne is the #2 ranked solution in top Bug Bounty Platforms, #2 ranked solution in top Penetration Testing Services, #8 ranked solution in top Attack Surface Management (ASM) solutions, #12 ranked solution in top AI Observability solutions, #18 ranked solution in application security solutions, and #30 ranked solution in top Vulnerability Management solutions. PeerSpot users give HackerOne an average rating of 8.4 out of 10. HackerOne is most commonly compared to SonarQube: HackerOne vs SonarQube. HackerOne is popular among the large enterprise segment, accounting for 48% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a comms service provider, accounting for 12% of all views.
Buyer's Guide
HackerOne
April 2026
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Helped 892,287 peers since 2012

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HackerOne mindshare

Product category:
Bug Bounty Platforms
As of April 2026, the mindshare of HackerOne in the Bug Bounty Platforms category stands at 37.7%, down from 39.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Bug Bounty Platforms Mindshare Distribution
ProductMindshare (%)
HackerOne37.7%
Bugcrowd33.7%
YesWeHack12.1%
Other16.5%
Bug Bounty Platforms

PeerResearch reports based on HackerOne reviews

TypeTitleDate
ProductReviews, tips, and advice from real usersApr 29, 2026Download
ComparisonHackerOne vs BugcrowdApr 29, 2026Download
Suggested products
TitleRatingMindshareRecommending
SonarQube4.0N/A84%136 interviewsAdd to research
Wiz4.4N/A97%41 interviewsAdd to research
 
 
Key learnings from peers
Last updated Apr 29, 2026

Valuable Features

HackerOne offers features such as customizable bounty programs, a simple interface, and rapid response. They facilitate collaboration, prioritize quick verification, and provide diverse programs covering various sectors. Users appreciate the direct communication with companies, integration options like Slack, AI capabilities, and centralized vulnerability submission. These aspects enhance workflow efficiency and offer robust categorization, tracking, and prioritization. The platform attracts skilled hackers, leading to high-quality insights, which contribute to effective vulnerability management and brand reputation.
  • "I notice a return on investment through the group of researchers at HackerOne identifying vulnerabilities, saving us money, time, and manpower, with the efficiency of HackerOne allowing them to accomplish in three to four hours what would take two red teamers a whole day."
  • "If you have a very critical vulnerability, some good companies will acknowledge it and pay you accordingly based on severity."
  • "Using HackerOne has definitely improved the security of my web application, identifying security gaps I didn't realize as a web developer."

Room for Improvement

HackerOne faces issues with slow triage and response times, causing frustration among researchers. New users struggle to access certain programs, and invitation processes appear biased toward older participants. The platform struggles with duplicate report handling and lacks visibility in communication between triagers and programs. Improved AI and better integration with cloud services are desired. Access for new users should be more equitable, and better deduplication intelligence across assets is needed to enhance efficiency.
  • "Customer support can improve, as there are instances of ghosting that need to be addressed."
  • "Triage response time is a significant issue. The response time and triage speed are not fast enough, and this is causing many people to leave HackerOne."
  • "HackerOne provides a "HackBot" which helps identify other relevant reports, including duplicates, public reports from other companies, etc. However, the functionality is limited and it would be nice to integrate it with broader services offered like auto responses, triggers, etc."

ROI

ROI varies significantly among users based on time and effort. It is lower for individuals without automation but higher for experienced users. Organizations benefit financially as HackerOne is free and offers rewards without financial investment. Time efficiency improves due to proactive customer support, allowing teams to focus on essential concerns. Costs are influenced by scope, assets, team size, and support. Some users note the discovery of unforeseen security issues without prior ROI assessment.

Pricing

HackerOne is often described as cost-effective, with many users highlighting its affordability and free access for independent use. Users are only charged a 20% fee on awarded bounties, meaning if a hacker earns $1000, they retain $800. There might be subscription options available for larger enterprises requiring additional services. The open-source nature and lack of setup costs make it an attractive option for bug bounty hunters.
  • "The solution is free."
  • "The tool is open-source and free for bug bounty hunters."

Popular Use Cases

Organizations primarily use HackerOne for vulnerability coordination, bug bounty management, and collaboration with ethical hackers. It enables submission and tracking of security reports, rewarding users for identifying and reporting vulnerabilities. Teams utilize it for cloud and enterprise infrastructure, focusing on vulnerability disclosure, penetration testing, and asset criticality. It serves as a platform for external security researchers to submit findings, enhancing security by uncovering system flaws and preventing potential data breaches.

Service and Support

HackerOne's customer service is often praised for its proactivity and responsiveness. Users mention priority support with good turnaround times when dealing with high volumes. Collaboration with ethical hackers is efficient, though technical support has slowed compared to previous years. Satisfaction is high with responses from all company levels, including co-founders. A few haven't engaged with support yet, so they abstain from comments. Some note that detailed responses were more common in the past.

Deployment

HackerOne's initial setup is simple and straightforward, earning high praise for ease of use. Logging in for the first time, users immediately access the opportunities page without needing to search. As a SaaS model, it requires no installation, simplifying the process significantly. Users found HackerOne beneficial with its ownership of hosting and other components, positively influencing setup experiences. Payment subscriptions and bounty payouts for hackers are effectively implemented.

Scalability

HackerOne demonstrates high scalability, accommodating organizations' growth effectively. Its platform handles a growing number of users and submissions smoothly. Many see it as easy to adjust, catering well to increased data needs. Some feedback mentions limitations for non-registered users, but generally, it supports various security demands. With the ability to entice numerous hackers simultaneously, HackerOne aligns well with expanding security requirements. Many commend its capacity to manage extensive programs and clients seamlessly.

Stability

Many users experience stability with HackerOne, citing smooth and reliable operation without uptime issues. Several note minor bugs but no significant disruptions. A few encounter stability challenges, mentioning downtime and response problems. Overall, the sentiment leans towards satisfaction with HackerOne's performance, emphasizing consistent functionality and dependability, with isolated incidents reported by some users.
These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.
Download our HackerOne Buyer's Guide for additional reliable information.

Review data by company size

By reviewers
Company SizeCount
Small Business4
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business158
Midsize Enterprise66
Large Enterprise206
By visitors reading reviews

Top industries

By visitors reading reviews
Comms Service Provider
12%
Manufacturing Company
11%
Financial Services Firm
11%
Computer Software Company
10%
Construction Company
6%
Media Company
5%
Outsourcing Company
4%
University
4%
Healthcare Company
3%
Educational Organization
3%
Government
3%
Wholesaler/Distributor
3%
Retailer
3%
Performing Arts
3%
Energy/Utilities Company
2%
Real Estate/Law Firm
2%
Insurance Company
2%
Transportation Company
1%
Non Profit
1%
Logistics Company
1%
Hospitality Company
1%
Aerospace/Defense Firm
1%
Leisure / Travel Company
1%
Legal Firm
1%
Consumer Goods Company
1%
Marketing Services Firm
1%
Recreational Facilities/Services Company
1%

Compare HackerOne with alternative products

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Learn more about HackerOne

HackerOne combines artificial intelligence with a diverse community of skilled security researchers to fortify digital ecosystems. Offering bug bounty programs, vulnerability disclosure, pentesting, and AI red teaming, HackerOne supports renowned clients like General Motors, GitHub, and the U.S. Department of Defense. Its intuitive platform simplifies vulnerability reporting and tracking, providing seamless integration with third-party tools. HackerOne's role in protecting company assets is underlined by notable accolades, achieving recognition as a Best Workplace for Innovators and a coveted spot as a Most Loved Workplace for Young Professionals.

What key features does HackerOne offer?
  • Collaboration Tools: Enhance communication and coordination among security teams and ethical hackers.
  • Customizable Bounty Programs: Tailor programs to fit specific organizational needs and attract skilled researchers.
  • AI Capabilities: Leverage AI to detect vulnerabilities and automate workflows, boosting efficiency.
  • Ease of Use: Report and track vulnerabilities with a user-friendly interface, ensuring quick adoption and response.
  • Third-Party Integrations: Connect with external tools to streamline operations and improve report handling.
What benefits arise from using HackerOne?
  • Improved Security Posture: Collaborate with experts to enhance security strategies, ensuring robust defenses.
  • Enhanced Efficiency: Quick response times and automated processes reduce time to resolution for discovered vulnerabilities.
  • Comprehensive Coverage: Diverse program offerings cater to multiple sectors, empowering thorough security assessments.
  • Reputation Building: Collaborating with reputable partners strengthens trust and industry standing.

HackerOne is widely utilized across industries for comprehensive security testing and vulnerability management. By allowing companies to coordinate with ethical hackers, they effectively address security flaws in websites and applications. This coordination aids in regulatory compliance, protects customer trust, and serves as a central communication medium for enhancing security postures.

HackerOne was previously known as HackerOne Assets, HackerOne Pentesting Services, HackerOne Security Assessments, HackerOne Vulnerability Management.

HackerOne customers

Anthropic, Crypto.com, General Motors, GitHub, Goldman Sachs, Uber, and the U.S. Department of Defense

Product Categories

Product Categories
Bug Bounty Platforms
Application Security Tools
Vulnerability Management
Penetration Testing Services
Attack Surface Management (ASM)
AI Observability

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HackerOne Reviews Summary
Author infoRatingReview Summary
Consultant at a manufacturing company with 10,001+ employees4.0I find HackerOne excellent for bug bounty programs, leveraging ethical hackers to efficiently identify vulnerabilities, saving my organization significant time and money. While mostly stable and scalable, I'd suggest improving researcher rewards, SLAs, and customer support.
Senior ICT Security Consultant at Applied Principles Limited4.5I use HackerOne for bug submissions, especially race conditions, and appreciate its simple interface, fast responses, and filtering options. It’s reliable and motivating, though I wish new users had more access to private programs.
Senior software developer at Simplifyvms4.5I’ve used HackerOne for four years to run scalable, stable bug bounties and pentests, helping find critical issues before release, with good priority support and ROI. I’d like stronger internal triage alongside internal controls; overall I rate it 9/10.
QA Engineering Lead at kintsugi3.0I use HackerOne for security testing, valuing its collaboration and bounty potential. Yet, slow triage, unreliable triagers, and low ROI are major issues. These concerns, plus stability problems, led me to now prefer Intigriti.
Senior Security Professional at Oportun, Inc.4.0I've found HackerOne effective for managing bug bounties, with valuable AI and customizable features, though it lacks automatic duplicate detection. Overall, it's a solid fit for us, offering good collaboration and cost-effectiveness. I'd rate it 8/10.
dApp Auditor at Hacken4.5I use HackerOne for finding and reporting vulnerabilities, benefiting from its larger platform and better reputation. Although rewards are substantial and costless, newer researchers face challenges with invitations, and the process has become slower compared to other platforms.
SAP Security and GRC Consultant at Skillmine Technology Consulting4.5I use HackerOne for freelancing, doing penetration testing on websites and earning through bug bounties. It's user-friendly, offers practice environments, but could improve by recognizing duplicate reports. It's more efficient than Bugcrowd due to quicker response times and simpler reporting.
Security Engineer at a financial services firm with 10,001+ employees4.5I use HackerOne in my downtime to earn extra cash alongside my full-time job. I appreciate its direct contact for issue resolution, though visibility into triager-program communications would improve understanding. I haven't used other solutions before HackerOne.