GoToConnect Pros

Jon Le Roi - PeerSpot reviewer
Director of IT at Mendocino Forest Products
We now eFax pretty much everything. I no longer have fax machines and have to deal with paper. We had a situation where one person, specifically, would come onto a floor for a fax machine. After restocking the fax machine with paper, so that it could finish all the faxes that they got over the weekend, They would then convert all those things into PDF documents. By going to eFax, they're getting them as emails and it's already a PDF document. This saves a step, a lot of time, and effort. We are also able to provide fax machines to individuals at their desktop by having eFax. In my case, I have my phone set up to be both a phone and a fax line, so it just shows up in my email.
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JW
President at a transportation company with 11-50 employees
It allows us to serve our clients from home exactly as though we were in the office.
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Nicole Brown - PeerSpot reviewer
CX Analyst at ADL Call Center
The automated system allows for control, including adding in MP3s for sound clips. This keeps businesses looking professional when customers call in.
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GoToConnect Cons

Jon Le Roi - PeerSpot reviewer
Director of IT at Mendocino Forest Products
We just had one service interruption, which was due to an upstream carrier. They sent us hourly updates, letting us know what was going on and that it was being worked on. It was down for about half a day.
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JW
President at a transportation company with 11-50 employees
The ring delay could be improved. Our cell phones often continue to ring after we have answered the phone.
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Nicole Brown - PeerSpot reviewer
CX Analyst at ADL Call Center
We'd like pre-set computers with GoToConnect and all features embedded in laptops or other devices.
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Buyer's Guide
GoToConnect
November 2022
Learn what your peers think about GoToConnect. Get advice and tips from experienced pros sharing their opinions. Updated: November 2022.
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