I have seen a return on investment with FreePBX; for example, the musical instruments group saved over $30,000 a year by moving from Cisco to FreePBX for their licensing.
FreePBX enhances call routing and remote work capabilities, offering a strong return on investment, potentially saving businesses $30,000 annually. It supports small call centers with 20 to 30 agents and provides reliable communication. However, third-party phone support in the endpoint manager needs improvement, and security vulnerabilities exist. Performance issues occur with large call volumes, and the dashboard lacks data on call issues. Concurrent call limitations may cause system failures.
